Organizational Behavior Exam Materials
Course Introduction
Organizational Behavior explores the study of human behavior within organizational settings, examining how individuals, groups, and structures influence performance, motivation, and workplace dynamics. This course introduces key concepts such as communication, leadership, decision-making, organizational culture, and conflict resolution. Students analyze case studies and current research to understand how behavioral theories and practices can be applied to create effective, ethical, and productive work environments. Through interactive discussions and projects, learners develop skills to assess organizational issues and implement strategies that foster positive change and improved organizational effectiveness.
Recommended Textbook
Contemporary Business 16th Edition by Louis E. Boone
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17 Chapters
2631 Verified Questions
2631 Flashcards
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Page 2
Chapter 1: The Changing Face of Business
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Companies are not required to be ethical to succeed in the long run.
A)True
B)False
Answer: False
Q2) Even with advances in management and communications, manufacturing still accounts for most of the annual output in the United States.
A)True
B)False
Answer: False
Q3) In his book The Wealth of Nations, the economist Adam Smith was the first person to describe _____.
A) socialism
B) communism
C) capitalism
D) entrepreneurship
Answer: C
Q4) Technology is considered to be a form of capital.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Business Ethics and Social Responsibility
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183 Verified Questions
183 Flashcards
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Sample Questions
Q1) Most job positions in developed countries prefer to hire applicants with college degrees.
A)True
B)False
Answer: True
Q2) An advertising agency representing two companies that compete with one another has an obvious conflict of interest.
A)True
B)False
Answer: True
Q3) Social audits conducted internally are of no value because they are always biased in favor of the company.
A)True
B)False
Answer: False
Q4) A code of conduct is a formal document that must be printed.
A)True
B)False
Answer: False
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Chapter 3: Economic Challenges Facing Contemporary Business
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179 Verified Questions
179 Flashcards
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Sample Questions
Q1) Forces of nature, such as a hurricane, can affect the supply curve.
A)True
B)False
Answer: True
Q2) Describe how worker incentives vary in each of the four economic systems. Answer: In a capitalist system, considerable incentives exist to motivate people to perform at their highest levels. In communist systems, worker incentives are beginning to emerge. In a socialist economy, incentives are limited in state enterprises but do motivate workers in the private sector. In a mixed economy, capitalist-style incentives operate in the private sector. More limited incentives influence public-sector activities.
Q3) A particular industry has only a few competitors, who have some control over price. However, high start-up costs make entry into the industry difficult. This industry is an example of _____.
A) pure competition
B) monopolistic competition
C) an oligopoly
D) a pure monopoly
Answer: C
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Chapter 4: Competing in World Markets
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) By allowing a company to purchase another existing firm in the host country, a(n) _____ permits a largely domestic business to gain an international presence very quickly.
A) joint venture
B) foreign licensing agreement
C) counter trade
D) acquisition
Q2) A global marketing approach is ideal for marketing luxury items due to their universal appeal.
A)True
B)False
Q3) Economically speaking, unlike countries included in the EU, the United States is a national market with a single economy.
A)True
B)False
Q4) China is the least-preferred company for offshoring.
A)True
B)False
Q5) Describe three contractual agreements firms can enter into when going global.
Page 6
Q6) Explain the advantages and disadvantages of imposing trade restrictions.
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Chapter 5: Forms of Business Ownership and Organization
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) A corporation operating outside its state of incorporation is known as a domestic corporation.
A)True
B)False
Q2) Sunita is the owner of an electronic repair shop. She creates the marketing strategy for her shop, pays all the required taxes, and is also the only person who enjoys the profits generated by the shop. Sunita's business ownership in this scenario can be regarded as a _____.
A) sole proprietorship
B) partnership
C) corporation
D) franchise
Q3) Small businesses produce over 16 times more patents than large businesses each year.
A)True
B)False
Q4) Franchising combines the freedom of business ownership with the support of a large company.
A)True
B)False
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Chapter 6: Starting Your Own Business: the Entrepreneurship Alternative
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Distinguish between venture capitalists and angel investors.
Q2) Bella works as an artist for a major textile company and created an instrument for producing designs. The company will implement Bella's idea as part of its _____ strategy.
A) skunkworks
B) angel investment
C) seed capital
D) entrepreneurship
Q3) Obtaining financing for an existing business is easier than it is for most start-up companies.
A)True
B)False
Q4) Michelle works for a large bank that recently merged with another financial institution. Word of layoffs has been discussed. Michelle is most likely to become an entrepreneur in order to _____.
A) avoid taking risks
B) obtain job security
C) have employment as a cushion for failures
D) guarantee financial success
Q5) List the eight major characteristics of an entrepreneur.
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Chapter 7: Management, Leadership, and the Internal Organization
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194 Verified Questions
194 Flashcards
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Sample Questions
Q1) Tactical planning is the primary responsibility of middle management.
A)True
B)False
Q2) Angelo is part of a strategic planning team. He has identified that his company is a low-cost producer in its industry. This should be listed on a SWOT analysis as a(n) _____.
A) threat
B) weakness
C) opportunity
D) strength
Q3) Democratic leaders _____.
A) are always the most effective leaders
B) let people know only what they need to know to do their jobs
C) involve their subordinates in the decision-making process
D) leave all decisions to their subordinates
Q4) List the steps involved in the decision-making process.
Q5) Programmed decisions eliminate the time-consuming process of evaluating alternatives.
A)True
B)False
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Chapter 8: Human Resource Management: From
Recruitment to Labor Relations
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) Chantal thinks that employees must be closely supervised and controlled at all times. Chantal is a Theory X manager.
A)True
B)False
Q2) The desire to be accepted by family, friends, and co-workers is what Maslow called _____ needs.
A) physiological
B) esteem
C) social
D) self-actualization
Q3) Gain sharing is a type of incentive compensation that provides:
A) increased stock options if the company is doing well.
B) bonuses for recruiting new employees for needed positions.
C) bonuses based on quality improvements.
D) salary increases based on learning new job skills.
Q4) The Fair Labor Standards Act established a federal minimum wage.
A)True
B)False
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Q5) Explain Maslow's hierarchy of needs and how an individual is motivated at each level.
Chapter 9: Top Performance Through Empowerment,
Teamwork, and Communication
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Akito's team has reached agreement about the role each member is expected to play. Akito's team has most likely reached the _____ stage.
A) forming
B) norming
C) storming
D) performing
Q2) All teams should include people with similar skills who are committed to a common purpose.
A)True
B)False
Q3) Define team norm and provide an example.
Q4) Advances in information technology have had little impact on employee empowerment.
A)True
B)False
Q5) What are some of the challenges associated with e-mail?
Q6) An annual report to shareholders is an example of external communication.
A)True
B)False
Q7) Describe two tips for enhancing listening skills. Page 11
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Chapter 10: Production and Operations Management
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) Companies may use many different benchmarks, depending on their objectives.
A)True
B)False
Q2) Part of Vicky's job as a production supervisor is to instruct each department on what work to do and the time in which they have to complete their work assignments. This part of her job is known as _____.
A) routing
B) dispatching
C) scheduling
D) planning
Q3) Describe the customer-oriented layout and provide an example.
Q4) A light bulb is an example of a standardized part, which simplifies the replacement process.
A)True
B)False
Q5) Define continuous production processes and intermittent production processes and provide an example of each.
Q6) Describe PERT and how it can be used.
Q7) Provide two examples of uses for robots.
Page 13
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Chapter 11: Customer-Driven Marketing
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) The Custom Foot is a shoe store chain that manufactures shoes and allows customers to design a unique product by selecting from the type of leather, color, design, and size. This is an example of _____.
A) standardization
B) adaptation
C) organization marketing
D) mass customization
Q2) Marketing is a process that begins with discovering unmet customer need.
A)True
B)False
Q3) Standardization may lead to higher costs.
A)True
B)False
Q4) It is illegal for not-for-profit organizations to partner with profit companies since not-for-profits may not earn a profit.
A)True
B)False
Q5) Discuss the evolution of the marketing concept through the marketing history eras.
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Chapter 12: Product and Distribution Strategies
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) A company's _____ is a group of related products marked by physical similarities or intended for a similar market.
A)marketing intermediary
B)Test marketing
C)Brand insistence
D)Product life cycle
E)brand names
F)wholesaler
G)family brand
H)Brand awareness
I)Convenience products
J)product line
K)wheel of retailing
L)logistics
Q2) Goods and services are classified as either consumer or business, depending on the _____.
A) amount of service required on the item
B) buying motives of the purchasers
C) cost of the particular item
D) purchasers of the particular item as consumers or businesses
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Page 15
Chapter 13: Promotion and Pricing Strategies
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157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/80095
Sample Questions
Q1) Penetration pricing is often used when there are no close competitors and none are expected to enter the market for some time.
A)True
B)False
Q2) Oilfield Inc. and Trell Inc., two major oil companies, are located directly across the street from one another. Oilfield lowers its price for regular unleaded oil by 5 cents, and Trell quickly follows suit. What pricing objective is Trell using?
A) Competitive pricing
B) Skimming pricing
C) Odd pricing
D) Penetration pricing
Q3) Sally is an account representative for an office supply corporation who frequently provides demonstrations to business professionals. When a prospect complains about the company's fax machine, Sally should view the situation as an opportunity to _____.
A) determine if the prospect has the ability to pay for the machine
B) propose alternative purchases
C) revise her approach to the prospect
D) extend the presentation and answer questions
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Chapter 14: Using Technology to Manage Information
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Which of the following is an unreasonable response to potential computer problems?
A) using online storage services
B) limiting computer access to only a handful of senior managers
C) installing extra hardware in a secure location
D) routinely backing up software and data
Q2) A program that performs specific tasks that the user wants to carry out is called ________.
A) financial software
B) the operating system
C) a management information system
D) application software
Q3) Cloud computing allows users to access software and databases via an intranet.
A)True
B)False
Q4) Unlike viruses, worms don't need host programs to damage computer systems.
A)True
B)False
Q5) Provide examples of ethical concerns regarding information technology and information systems.
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Chapter 15: Understanding Accounting and Financial Statements
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Monica is involved in obtaining new funds to run and expand the business. She is engaged in an investing activity.
A)True
B)False
Q2) Who appoints the members of the Public Company Accounting Oversight Board?
A) FASB
B) American Association of CPAs
C) Federal Trade Commission
D) Securities and Exchange Commission
Q3) The natural progression of a business begins with _____.
A) operating
B) investing
C) financing
D) selling
Q4) The right side of the balance sheet lists claims against assets.
A)True
B)False
Q5) The natural progression of a business begins with operating the business.
A)True
B)False
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Chapter 16: The Financial System
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) All of the following are types of securities EXCEPT _____.
A) money market instruments
B) stock
C) bonds
D) cash
Q2) Bonds with the highest level of risk are rated AAA.
A)True
B)False
Q3) Preferred stockholders receive fixed dividends.
A)True
B)False
Q4) Bondholders are creditors, and therefore they have a claim on the firm's assets that must be satisfied before any claims of stockholders in the event of the firm's bankruptcy, reorganization, or liquidation.
A)True
B)False
Q5) Underwriting is the process used by insurance companies to determine whom to insure and what to charge.
A)True
B)False
Page 19
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Chapter 17: Financial Management
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) A transaction in which public shareholders are bought out and the firm reverts to private status is known as a(n) _____.
A)Venture capitalists
B)private placements
C)factoring
D)capital investment analysis
E)debt capital
F)Equity capital
G)financial plan
H)leveraged buyout
I)private equity funds
J)divestiture
K)Marketable securities
L)financial manager
M)tender offer
N)Trade credit
O)leverage
P)capital structure
Q)Asset intensity
R)bonds
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