Organizational Behavior Exam Materials
Course Introduction
Organizational Behavior explores the dynamics of individuals and groups within organizational settings, providing insights into how attitudes, behaviors, and cultural factors influence workplace effectiveness. This course examines key topics such as motivation, communication, leadership, decision-making, power, organizational structure, and change management. By integrating psychological and sociological perspectives, students learn practical strategies for improving teamwork, managing conflict, fostering a positive organizational culture, and enhancing overall organizational performance.
Recommended Textbook
Fundamentals of Human Resource Management 5th Edition by Gary Dessler
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14 Chapters
1470 Verified Questions
1470 Flashcards
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Chapter 1: Managing Human Resources Today
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Planning,organizing,staffing,leading,and controlling are the five basic functions of the management process.
A)True
B)False
Answer: True
Q2) Which basic function of management includes developing rules and procedures?
A) planning
B) organizing
C) leading
D) staffing
Answer: A
Q3) Which of the following factors LEAST likely drove U.S.economic growth between 1960 and 2007?
A) leveraging
B) diversifying
C) globalization
D) deregulation
Answer: B
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Page 3
Chapter 2: Managing Equal Opportunity and Diversity
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) The Age Discrimination in Employment Act prohibits the use of age as a BFOQ for any type of employment.
A)True
B)False
Answer: False
Q2) The ________ prohibits employers from discriminating against qualified individuals with disabilities with regard to applications,hiring,discharge,compensation,advancement,training,or other terms,conditions,or privileges of employment.
A) Civil Rights Act of 1991
B) Federal Violence Against Women Act of 1994
C) American with Disabilities Act of 1990
D) Disability Discrimination in Employment Act of 1967
Answer: C
Q3) If an employer offers its employees disability coverage,then it must treat pregnancy and childbirth like any other disability and include it in the plan as a covered condition.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Human Resource Strategy and Analysis
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) The first step in management planning is setting goals.
A)True
B)False
Answer: True
Q2) Companies like Ferrari are known as ________ because they carve out a market niche and compete by providing a product that customers can obtain in no other way.
A) cost leaders
B) focusers
C) market leaders
D) visionaries
Answer: B
Q3) A vision statement is broader and more future-oriented than a mission statement.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Job Analysis and Talent Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Which of the following jobs would be most suitable for the direct observation method of job analysis data collection?
A) janitor
B) attorney
C) data analyst
D) research assistant
Q2) Which of the following data collection techniques would be most useful when writing a job description for a software engineer?
A) analyzing organization charts
B) interviewing employees
C) developing process charts
D) observing employees
Q3) Which of the following is a characteristic of most job analysis questionnaires?
A) costly implementation
B) short development time
C) complies with federal laws
D) efficient for large groups
Q4) As an HR manager,what steps would you take to develop a competency statement? What resources would be beneficial in the process?
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Chapter 5: Personnel Planning and Recruiting
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Due to EEO laws,firms are allowed to use contingency workers only for clerical or maintenance positions; managerial staff must consist of full-time employees of the firm.
A)True
B)False
Q2) An applicant tracking system allows an HR manager to ________.
A) develop training programs for new hires
B) identify the best recruitment sources
C) conduct online appraisals
D) post new positions
Q3) Which of the following factors about new hires is LEAST relevant when measuring recruiting effectiveness?
A) turnover
B) failure rate
C) interview time
D) job performance
Q4) How can an HR department protect employee data from identity theft? Describe at least three methods.
Q5) In a brief essay,explain how strategic planning relates to both employment planning and recruiting.
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Chapter 6: Selecting Employees
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Research indicates that employers view working mothers negatively,which is why a maternal wall exists in some workplaces.
A)True
B)False
Q2) Which of the following terms refers to the consistency of scores obtained by the same person when retested with alternate forms of the same test?
A) equivalency
B) expectancy
C) reliability
D) validity
Q3) Employers are allowed to conduct background investigations and reference checks to verify a candidate's ________.
A) age
B) marital status
C) military discharge status
D) health and disability issues
Q4) What is talent management? What role do profiles play in the selection process?
Q5) How can background checks and preemployment tests help firms save both money and time?
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Chapter 7: Training and Developing Employees
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) ________ means having a person learn a job by actually doing it.
A) Simulated learning
B) On-the-job training
C) Social learning
D) Behavior modeling
Q2) Orientation refers to the methods used to give new or present employees the skills they need to perform their jobs.
A)True
B)False
Q3) Onboarding means going beyond the traditional one-day orientation training and instead,conducting training over a few days,instilling company ideologies and values,such as open communication.
A)True
B)False
Q4) What is on-the-job training? What types of on-the-job training methods are most frequently used by employers? Why?
Q5) What are the main steps involved in the training process? What are two methods used to assess employee training needs?
Q6) According to research,what are some effective informal training techniques?
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Chapter 8: Performance and Talent Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Which of the following should a manager do to prepare for an appraisal interview?
A) give the employee a day's notice to compile questions and comments
B) compare the employee's performance to industry standards
C) locate a private area for conducting the interview
D) set aside at least two hours for the interview
Q2) Studies indicate that the idiosyncratic biases of appraisers account for the largest percentage of observed variances in performance ratings.
A)True
B)False
Q3) When subordinates provide feedback for supervisors,the comments should be anonymous because identifiable responses tend to result in a higher incidence of
A) critical responses
B) negative attitudes
C) inflated ratings
D) contradictory statements
Q4) Describe the manager's role in performance management
Q5) What is the main difference between a performance appraisal and performance management?
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Chapter 9: Managing Careers
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) The plant closing law requires that employers ________.
A) provide employees with training for different jobs
B) offer employees comparable jobs in other facilities
C) provide severance pay for at least 3 months
D) notify employees 60 days in advance of the plant closing
Q2) Discuss the ways an employer can effectively manage dismissals.
Q3) Tracy is frequently absent from work and almost always late,so her manager has decided to fire her.Which of the following grounds for dismissal will her manager most likely use?
A) misconduct
B) insubordination
C) unsatisfactory performance
D) lack of qualifications for the job
Q4) According to research,effective mentors have the ability to ________.
A) maintain control of the relationship
B) establish basic standards of performance
C) steer employees into important projects
D) teach employees how to complete tasks
Q5) What is job withdrawal? What are common causes for job withdrawal? What are potential solutions to job withdrawal?
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Chapter 10: Developing Compensation Plans
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105 Flashcards
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Sample Questions
Q1) Internal equity refers to ________.
A) how a job's pay rate in one company compares to the job's pay rate in other companies
B) how fair the job's pay rate is when compared to other jobs within the same company
C) the fairness of an individual's pay as compared to what his or her co-workers are earning for the same or very similar jobs within the company, based on each individual's performance
D) the perceived fairness of the processes and procedures used to make decisions regarding the allocation of pay
Q2) A ________ pay system involves setting pay rates based on a comparison between internal pay and external pay.
A) ranking
B) salary survey
C) market-competitive
D) compensable factor
Q3) What are the similarities and differences between developing compensation plans for professionals and lower-level employees? What role does job evaluation play in each?
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Chapter 11: Pay for Performance and Employee Benefits
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105 Flashcards
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Sample Questions
Q1) What should be the central focus of a firm's executive reward packages?
A) employing top-quality management experts
B) accomplishing the firm's strategic goals
C) ensuring ethical and legal accountability
D) encouraging long-term accountability
Q2) Elizabeth works at an auto firm,which recently shut down for five weeks to change machinery.However,during the shutdown,Elizabeth was able to maintain her standard of living because of the firm's ________.
A) supplemental unemployment benefits
B) workers' compensation insurance
C) supplemental health benefits
D) disability insurance
Q3) During difficult economic times,employers have to cut costs.What are some strategies for minimizing the costs associated with employee health care? What no-cost or low-cost methods are available to employers who want to recognize and reward hard-working employees?
Q4) Why do some employers encourage early retirement? What are some potential problems associated with early retirement programs? How can firms avoid such problems?
Q5) What are the advantages of employee stock ownership plans?
Page 13
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Chapter 12: Maintaining Positive Employee Relations
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105 Flashcards
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Sample Questions
Q1) Define nonpunitive discipline and outline the process for applying nonpunitive discipline to gain employees' acceptance of company rules.
Q2) Which of the following has increased the need for employee monitoring in recent years?
A) cell phones
B) GPS software
C) social media
D) productivity software
Q3) What is an ethics code? What methods do firms use to monitor employees and ensure their compliance with ethics codes?
Q4) How can a firm identify ethical people during the selection process?
A) ask closed-ended interview questions
B) conduct background checks
C) explain promotion policies
D) utilize job evaluations
Q5) If an employee conducts a personal phone call at work,the employer can legally eavesdrop and monitor the phone call.
A)True
B)False
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Chapter 13: Labor Relations and Collective Bargaining
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Sample Questions
Q1) The National Air Traffic Controllers Association and the Federal Aviation Administration have reached an impasse during collective bargaining.Which of the following will most likely be used to reach a settlement?
A) interest arbitration
B) mediation
C) binding arbitration
D) fact finding
Q2) The Employee Free Choice Act would make it more difficult for employers to prevent the formation of unions.
A)True
B)False
Q3) Right-to-work laws inhibit union formation by ________.
A) outlawing unions in right-to-work states
B) prohibiting any form of union security
C) making union membership a precondition for employment
D) leaving the question of union security up to each company
Q4) In a brief essay,discuss why unions are declining in popularity.
Q5) What does the typical union authorization card do? How would the passage of the Employee Free Choice Act change authorization cards?
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Chapter 14: Improving Occupational Safety, Health, and Risk Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Toyota uses cadmium pigments in the paint for its cars.At the Toyota plant,air samples are frequently taken as a precautionary measure to ensure that employees are not exposed to levels outside the OSHA safety standards.Which of the following best describes this situation?
A) unsafe acts
B) industrial hygiene
C) infectious disease
D) ergonomic hazard
Q2) Which of the following would LEAST likely be categorized as a vulnerable worker?
A) minority workers
B) young workers
C) immigrant workers
D) female workers
Q3) Due to safety issues,most federal employees are prohibited from text messaging while driving on the job.
A)True
B)False
Q4) In a brief essay,discuss how employers can protect vulnerable workers,such as women and older men.
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Q5) How can accidents in the workplace be prevented? List and describe five ways.