Organizational Behavior Exam Bank
Course Introduction
Organizational Behavior explores the fundamental concepts and theories regarding the behavior of individuals and groups within organizations. The course examines topics such as motivation, leadership, communication, team dynamics, organizational culture, power, conflict, and decision-making. Through case studies, real-world examples, and interactive discussions, students develop an understanding of how organizational structures and management practices impact workplace behavior and effectiveness. The course equips participants with analytical skills and strategies to enhance performance, foster positive work environments, and manage change effectively in diverse organizational settings.
Recommended Textbook
Labor Relations and Collective Bargaining 9th Edition by Michael R. Carrell
Available Study Resources on Quizplus
13 Chapters
840 Verified Questions
840 Flashcards
Source URL: https://quizplus.com/study-set/3998
Page 2
Chapter 1: The American Labor Movement
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/80275
Sample Questions
Q1) The U.S. Supreme Court in <U>National League of Cities v. Usery</U> 1976 confirmed:
A) Postal employees' collective bargaining rights.
B) PATCO employees' right to strike.
C) Federal employees' right to bargain collectively.
D) The right of the states to determine the labor relations rights of their own employees.
Answer: D
Q2) Which of the following topics was mentioned frequently around the nation in the speeches of Eugene Debs?
A) Karl Marx's "Das Kapital"
B) Years of strikebreaking by hired thugs
C) Debs's objection to the U.S. entry into World War I
D) Government troops breaking up the Pullman Strike
Answer: C
Q3) The Taft-Harley Act, not the National Labor Relations Board, holds federal recognition elections.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: The Changing Workplace
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/80274
Sample Questions
Q1) The union density payroll membership percentage rate declined from 35% to under _____% from 1955 to 1960.
A) 25
B) 15
C) 10
D) 30
Answer: D
Q2) In 1907, the first convention of the Women's Trade Union League adopted an _____ - point platform.
A) Eight
B) Six
C) Five
D) Three
Answer: B
Q3) Black union workers average about more income than black nonunion workers.
A) 75%
B) 50%
C) 25%
D) 10%
Answer: B
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Establishing a Bargaining Process
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/80273
Sample Questions
Q1) The National Labor Relations Act provided four basic principles to guide the NLRB, including:
A) The arbitration of labor disputes.
B) Criminal sanctions against management.
C) Criminal sanctions against labor.
D) The encouragement of labor organizations and collective bargaining.
Answer: D
Q2) The ______ reviews the evidence of bargaining unit appropriateness and considers each case individually.
A) NLRA
B) AFSCME
C) NEA
D) NLRB
Answer: D
Q3) Employees may not file a petition seeking an election to determine if a currently recognized union still has majority support among the employees.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Organizational Campaigns
Available Study Resources on Quizplus for this Chatper
64 Verified Questions
64 Flashcards
Source URL: https://quizplus.com/quiz/80272
Sample Questions
Q1) In a pretext discrimination case, the employer puts forth only the legitimate business reason, but the complainant asserts that the legitimate reason is the false cause for the action.
A)True
B)False
Q2) Employees participating in a strike to protest an unfair labor practice are not entitled to reinstatement.
A)True
B)False
Q3) A primary strike is determined when:
A) An agreement is reached.
B) A type of concerted activity protected under the act is called for economic reasons or to protest unfair labor practices.
C) The strikebreakers can only be kept if there are vacant positions.
D) None of the strikers can ever be rehired.
Q4) An employer is not prohibited from giving a union financial assistance during an organizational drive.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: The Negotiation Process
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/80271
Sample Questions
Q1) Sunshine laws may:
A) Be the federal government's use of a panel of negotiators.
B) Require that collective bargaining sessions be open to the public.
C) Be one union bargaining with two or more governmental entities such as different cities.
D) Be one governmental negotiator bargaining with more than two unions at the same time.
Q2) The 2007-2008 Writers Guild Strike cost the entertainment industry over $____ million in lost commercial revenues.
A) 500
B) 50
C) 25
D) 5
Q3) In impasse, a strike by a union against one employer can be legally countered by a lockout by all employers of the bargaining unit.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Collective Bargaining: Strategies and Tactics
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/80270
Sample Questions
Q1) _____ allows) a certain amount of face-saving to the party who comes to the bargaining table with the least amount of bargaining power.
A) Throwaway items
B) Posturing
C) Packaging
D) Concealment
Q2) A critical mistake some negotiators make is to fail to set their opening offer higher/lower just to create or bracket a desirable midpoint, for fear of offending the other party.
A)True
B)False
Q3) This is the single most useful interest-based bargaining skill because it indicated that one genuinely seeks to understand what the other person is thinking, feeling, and needing.
A) Active listening
B) Reflective statements
C) Trade-off
D) Open-ended
To view all questions and flashcards with answers, click on the resource link above.
8
Chapter 7: Compensation Issues
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/80269
Sample Questions
Q1) The general purpose for negotiating <U>COLA</U> increases during a multiyear contract is to:
A) Reward merit.
B) Increase wages as profit levels increase.
C) Increase wages as productivity levels increase.
D) Maintain the purchasing power of negotiated wage rates.
Q2) Union negotiators have generally agreed to "two-tier" wage systems:
A) Because they are more valuable than COLAs.
B) Because all future union members are better off than under a deferred wage increase.
C) To avoid layoffs or wage cuts.
D) In exchange for grievance arbitration.
Q3) A pay incentive system in which employees receive a share of the employer's profits in addition to their regular wages is called _____.
A) Benchmark
B) Seniority rights
C) Union security
D) Profit sharing
To view all questions and flashcards with answers, click on the resource link above.
9
Chapter 8: Employee Benefits
Available Study Resources on Quizplus for this Chatper
61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/80268
Sample Questions
Q1) Union leaders are often skeptical of "pay-as-you-go" funding of pension plans that depend on which funding method?
A) Trusted plan
B) Current Expenditure plan
C) Insured plan
D) Profit-sharing plan
Q2) Reporting pay clauses usually provide for employees to be paid a minimum of eight hours pay even if no work is available.
A)True
B)False
Q3) The reason most employees who retire today find that they are not eligible to receive private pension benefits is:
A) They did not work enough years with one employer to become vested.
B) They never worked for an employer who had a pension plan.
C) They are eligible for Social Security.
D) Their saving income level is too high.
Q4) Vesting refers to a plan that meets standards set by the IRS.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Seniority Rights
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/80267
Sample Questions
Q1) When two companies merge, the Surviving Group Principle of combining seniority lists would prescribe that:
A) Employees' length of service is considered regardless of which company they worked for previously; the two lists are combined as one.
B) Employees are given rank positions on the merged lists equal to their rank position on their prior seniority list.
C) Employees of the acquired company are added to the bottom of the list of the acquiring company.
D) Employees are allowed to continue previously earned seniority on separate seniority lists.
Q2) Arbitrators generally recognize that signing a contract requires that all jobs in existence will continue to be performed by members of the bargaining unit.
A)True
B)False
Q3) The most common unit of seniority is trade.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Contract Implementation
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/80266
Sample Questions
Q1) The ______ begins 60 days before the contract is due to expire.
A) Insulated period
B) Provisional intent test
C) Opener clause
D) Duty to sign
Q2) Employees who voted in the minority in a representation election cannot be represented by the union in a grievance dispute.
A)True
B)False
Q3) In the _____, the Supreme Court ruled that the FLRA had the legal power to determine whether federal agencies and unions must engage in midterm bargaining.
A) Collyer case
B) NFFE Local 1309 v. Dept of Interior, et. al.
C) Lincoln Mills case
D) Steelworkers Trilogy case
Q4) Arbitrators are bound by judicial precedent.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Grievance and Disciplinary Procedures
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/80265
Sample Questions
Q1) If steward and employee agree that the grievance has some merit and should be pursued, then the grievance is reduced to writing.
A)True
B)False
Q2) _____% of all manufacturing contracts include "violation of leave provision" as a reason for immediate dismissal.
A) 20
B) 34
C) 15
D) 61
Q3) The due process of the grievance and arbitration procedure is important to the union because it balances management's "upper hand" in settling disputes. This balance is mostly achieved by the inclusion in the procedures of the:
A) Shop steward.
B) Department head.
C) Union grievance committee.
D) Independent arbitrator.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: The Arbitration Process
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/80264
Sample Questions
Q1) Arbitrators generally award ________ to workers who miss working a day surrounding the holiday if it was not the fault of the worker.
A) Holiday pay
B) Time off
C) A bonus
D) Common holiday attendance
Q2) A remedy for an employee whose competence on the job is in question is training.
A)True
B)False
Q3) Which of the following would an arbitrator most likely consider lacking "just cause" for disciplining an employee?
A) An employee who broke safety regulations as written in the handbook.
B) An employee who was docked a half-day's pay for two hours' tardiness, as were other employees.
C) An employee who was terminated after three other employees reported witnessing his/her theft of company property.
D) An employee who was immediately terminated by a supervisor who heard he/she had mistreated two customers.
To view all questions and flashcards with answers, click on the resource link above.
14
Chapter 13: Comparative Global Industrial Relations
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/80263
Sample Questions
Q1) The rapid and massive move of financial capital is facilitated and accelerated by
A) Technology
B) GDP
C) MNEs
D) Globalization
Q2) German employees are represented in three ways. Which of the following is not one of those ways?
A) Trade unions
B) Representation laws
C) Work councils
D) Codetermination laws
Q3) FDI (Foreign Direct Investment) has been increasing due to IT technology allowing an easier flow of capital.
A)True
B)False
Q4) The Treaty of Lisbon was signed December 2007.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15