Organizational Behavior Exam Bank
Course Introduction
Organizational Behavior explores the study of human behavior within organizational settings, the interface between human behavior and the organization, and the organization itself. The course examines key concepts such as motivation, leadership, teamwork, communication, organizational culture, power, and change management. Students will learn how individual, group, and structural dynamics influence behavior in organizations and how this understanding can be leveraged to enhance organizational effectiveness and employee well-being. Real-world applications and case studies are used to connect theory with practice, preparing students to analyze, predict, and manage behavior in contemporary workplace environments.
Recommended Textbook
Management 11th Edition by Richard L. Daft
Available Study Resources on Quizplus
19 Chapters
2924 Verified Questions
2924 Flashcards
Source URL: https://quizplus.com/study-set/1053
Page 2
Chapter 1: Innovative Management for a Changing World
Available Study Resources on Quizplus for this Chatper
177 Verified Questions
177 Flashcards
Source URL: https://quizplus.com/quiz/20856
Sample Questions
Q1) Sally is vice president of administration at a large non-profit charity for animals. She most likely falls within which management level?
A) CEO
B) Line employee
C) Staff manager
D) Top manager
E) Middle manager
Answer: D
Q2) According to Mintzberg, which of these is an interpersonal role?
A) Monitor
B) Negotiator
C) Liaison
D) Disturbance handler
E) Spokesperson
Answer: C
Q3) The nature of management is to control and dictate others in an organization.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: The Evolution of Management Thinking
Available Study Resources on Quizplus for this Chatper
155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/20857
Sample Questions
Q1) Follett and Barnard were early advocates of a more humanistic perspective on management that emphasized the importance of understanding human behavior, needs, and attitudes in the workplace as well as social interactions and group processes.
A)True
B)False
Answer: True
Q2) The _____ view of management is an integration of the case and universalist viewpoints.
Answer: contingency
Q3) A "dairy farm" view of management, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by the:
A) human relations movement.
B) human resource perspective.
C) behavioral science approach.
D) management science perspective.
E) none of these.
Answer: A
Q4) _____ is considered the "father of scientific management."
Answer: Frederick W. Taylor
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: The Environment and Corporate Culture
Available Study Resources on Quizplus for this Chatper
167 Verified Questions
167 Flashcards
Source URL: https://quizplus.com/quiz/20858
Sample Questions
Q1) Which of these is NOT a part of an organization's general environment?
A) Technological
B) Economic
C) Competitors
D) Legal-political
E) Sociocultural
Answer: C
Q2) An achievement culture is found in an environment that is dynamic and requires high-risk decision-making.
A)True
B)False
Answer: False
Q3) A slogan is a phrase or a sentence that concisely communicates a key corporate _____.
Answer: value
Q4) A joint venture involves a strategic alliance or program by two or more organizations.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Managing in a Global Environment
Available Study Resources on Quizplus for this Chatper
157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/20859
Sample Questions
Q1) Explain NAFTA.
Q2) Austria's cultural preference is for achievement, heroism, assertiveness, and material success. This would be considered:
A) power distance.
B) individualism.
C) masculinity.
D) ethnocentrism.
E) collectivism.
Q3) Go RVing, a U.S. company, built a subsidiary from scratch in England. This is an example of:
A) franchising.
B) greenfield venture.
C) joint venture.
D) exporting.
E) licensing.
Q4) People who value high power distances normally expect equality in power..
A)True
B)False
Q5) Briefly explain the difference between high power distance and low power distance.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Managing Ethics and Social Responsibility
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/20860
Sample Questions
Q1) The ethical concept that acts are moral when they promote the individual's best long term interests, which ultimately leads to the greater good, is known as the moral rights approach.
A)True
B)False
Q2) All of the following are examples of special interest groups except:
A) professional associations.
B) trade associations.
C) political action committees.
D) courts.
E) consumerists.
Q3) The right of free consent, the right to privacy, and the right of freedom of conscience are rights that should be considered in the moral rights approach.
A)True
B)False
Q4) The _____ approach to economic responsibility means that economic gain is the only social responsibility and can lead companies into trouble.
Q5) List and define the criteria of corporate social responsibility.
Q6) List the four criteria for ethical decision-making described in the book.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Managing Small Business Start Ups
Available Study Resources on Quizplus for this Chatper
136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/20861
Sample Questions
Q1) The owner should start implementing more structured control systems by Stage 3 of growth for an entrepreneurial firm.
A)True
B)False
Q2) Which of these refers to the financing that consists of funds that are invested in exchange for ownership in the company?
A) Venture-debt
B) Debt financing
C) Equity financing
D) Franchising
E) Licensing
Q3) Define a corporation and briefly discuss the primary advantages and disadvantages of forming a corporation.
Q4) List five of the six characteristics of entrepreneurs.
Q5) The first stage of growth for an entrepreneurial company is the investment stage.
A)True
B)False
Q6) Name five of the ten characteristics of a successful business plan.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Managerial Planning and Goal Setting
Available Study Resources on Quizplus for this Chatper
146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/20862
Sample Questions
Q1) List the five characteristics of effective goals.
Q2) The crisis management plan should be a _____ that specifies the actions to be taken, and by whom, if a crisis occurs.
A) vague, verbal plan
B) detailed, verbal plan
C) long, difficult to read plan
D) vague, written plan
E) detailed, written plan
Q3) Goals specify today's means; plans specify future ends.
A)True
B)False
Q4) In the MBO process, after the first step of setting objectives is accomplished, the next step that Katelynn should expect is:
A) reviewing progress toward company goals.
B) appraising overall performance.
C) developing action plans.
D) having a company party to celebrate.
E) none of these.
Q5) List the four major activities that must occur in order for MBO to succeed.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Strategy Formulation and Execution
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/20863
Sample Questions
Q1) A corporate-level strategy is concerned with the question:
A) what business are we in?
B) how do we compete?
C) how do we support our chosen strategy?
D) where do we market our products?
E) should we promote from within?
Q2) People need to understand how their individual actions can contribute to achieving an organizational strategy. This can be accomplished by delegating authority, creating teams, and defining roles. These actions are part of which tool for putting strategy into action?
A) Visible leadership
B) Candid communication
C) Human resources
D) Clear roles and accountability
E) Bargaining power of employees
Q3) The task environment sectors are the most relevant to strategic behavior and include the behavior of competitors, customers, suppliers, and the labor supply.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 9: Managerial Decision Making
Available Study Resources on Quizplus for this Chatper
173 Verified Questions
173 Flashcards
Source URL: https://quizplus.com/quiz/20864
Sample Questions
Q1) Normative decision theory recognizes that managers have only limited time and cognitive ability and therefore their decisions are characterized by bounded rationality.
A)True
B)False
Q2) If Vaughn uses the administrative model of decision making, which of these assumptions would he reject?
A) Decision-makers settle for a satisficing rather than maximizing solution.
B) The search for alternatives is limited because of information, human and resource constraints.
C) Rational procedures will normally lead to the best solution in a complex organization.
D) Decision objectives are often vague, conflicting, and lack consensus among managers.
E) All of these are accepted.
Q3) In many respects, the _____ model represents an "ideal" model decision-making and can't usually be attained by real people in real organizations.
Q4) _____ is the willingness to undertake risk with the opportunity of gaining an increased payoff.
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 10: Designing Adaptive Organizations
Available Study Resources on Quizplus for this Chatper
201 Verified Questions
201 Flashcards
Source URL: https://quizplus.com/quiz/20865
Sample Questions
Q1) Which of the following refers to the deployment of organizational resources to achieve strategic goals?
A) Planning
B) Controlling
C) Organizing
D) Leading
E) Strategic management
Q2) The _____ is an unbroken line of authority that links all persons in an organization and shows who reports to whom.
Q3) Which of the following leads to strong coordination across functional areas and greater flexibility in responding to changes in the environments?
A) Reengineering
B) Layoffs
C) Downsizing
D) A temporary committee
E) An ad hoc committee
Q4) Small-batch production is distinguished by standardized production runs.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Managing Change and Innovation
Available Study Resources on Quizplus for this Chatper
163 Verified Questions
163 Flashcards
Source URL: https://quizplus.com/quiz/20866
Sample Questions
Q1) TooEasy, Inc. is changing from a manual ordering system to a computer-based ordering system. As part of the implementation procedures, the company invests in detailed, comprehensive training classes. What approach to change implementation is TooEasy using?
A) Communication and education
B) Top management support
C) Participation
D) Coercion
E) Negotiation
Q2) Which variation of new venture teams is described as a small separate, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business?
A) An idea champion
B) A sponsor
C) A new-venture team
D) A skunkwork
E) An inventor
Q3) The _____ role in organizational change involves providing a "reality test."
Q4) _____ extends the search for and commercialization of new ideas beyond the boundaries of the organization.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Managing Human Resources
Available Study Resources on Quizplus for this Chatper
151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/20867
Sample Questions
Q1) On employee applications and during interviews, it is appropriate to ask all of the following EXCEPT:
A) race or color of skin.
B) if the applicant is over 18.
C) if the applicant has ever been convicted of a crime.
D) prior work experience.
E) if the applicant has a legal right to work in the United States.
Q2) _____ comprises the steps of observing and assessing employee performance, recording and assessment, and providing feedback to the employee.
Q3) To select high-potential individuals for management positions, what is the best selection device that Gregory could use?
A) Interview.
B) Employment test.
C) Assessment center.
D) Job application form.
E) None of these are essential.
Q4) A(n) _____ typically lists job duties as well as desirable qualifications for a particular job.
Q5) List the most frequently used selection devices.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Managing Diversity
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/20868
Sample Questions
Q1) According to MANAGER'S SHOPTALK in chapter 13, which of the following is not a characteristic used to help foreign managers understand Americans?
A) Americans are formal.
B) Americans value punctuality.
C) Americans believe in work.
D) Americans are independent and individualistic.
E) Americans are competitive.
Q2) The belief that one's own group or subculture is inherently superior to other groups or cultures is known as _____.
Q3) Name five dividends of workplace diversity.
Q4) The belief that your group and subculture is not as good as other groups and subcultures is ethnocentrism.
A)True
B)False
Q5) The traditional dimension of diversity can be acquired or changed throughout one's lifetime.
A)True B)False
Q6) _____ is the belief that groups and subcultures are inherently equal.
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Understanding Individual Behavior
Available Study Resources on Quizplus for this Chatper
130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/20869
Sample Questions
Q1) The tendency to place the primary responsibility for one's success or failure either within oneself (internally) or on outside forces (externally) is called the ______.
Q2) Proximity is the tendency to group sensory data because they are alike in some way.
A)True
B)False
Q3) Layla can best be described using which of these Big Five personality factors?
A) Agreeableness
B) Openness to experience
C) Conscientiousness
D) Extroversion
E) Emotional stability
Q4) Research shows that the link between _____ and _____ is small and is influenced by other factors.
A) satisfaction; performance
B) stress; work
C) stress; home
D) stress; performance
E) satisfaction; personality
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Leadership
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/20870
Sample Questions
Q1) Megan is a manager at Botell International. She is very friendly and extremely respectful of her subordinate's welfare. She can be described as:
A) high in initiating structure.
B) low in initiating structure.
C) high in consideration.
D) a team leader.
E) task-oriented manager.
Q2) Which of the following refers to group atmosphere and members' attitude toward and acceptance of the leader?
A) Task structure
B) Leader relationships
C) Contingency
D) Position power
E) Leader-member relationships
Q3) Two types of personal powers are expert and reward powers.
A)True
B)False
Q4) _____ leadership transcends self interest to serve others and the organization.
Q5) Describe the six interpersonal influence tactics for leaders.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Motivating Employees
Available Study Resources on Quizplus for this Chatper
174 Verified Questions
174 Flashcards
Source URL: https://quizplus.com/quiz/20871
Sample Questions
Q1) Yolanda recently learned that Sue, who works in the same position as she and has been with the company for the same amount of time, earns about ten percent more than she does. As a result, Yolanda feels that she should not work as hard, so she starts coming in late and taking more days off. This is an example of which method for reducing perceived equity?
A) Working harder, not smarter
B) Changing outcomes
C) Changing work effort
D) Changing perceptions
E) Leaving the job
Q2) Which motivation theory proposes that needs must be satisfied in sequence?
A) Reinforcement theory
B) ERG theory
C) Hierarchy of needs theory
D) Experiential learning theory
E) Social learning theory
Q3) _____ is defined as anything that causes a certain behavior to be repeated or inhibited.
Q4) _____ are high-level needs and include achievement, recognition, responsibility, and opportunity for growth.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Managing Communication
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/20872
Sample Questions
Q1) Which of the following comprises the lowest channel richness?
A) Electronic mail
B) Bulletins
C) Face-to-face talk
D) Telephone
E) Memos
Q2) When informing your staff of the date for the company picnic, a _____ would be most practical and successful.
A) memo
B) telephone
C) video conference
D) face-to-face contact
E) newspaper notice
Q3) Messages that appraise how well individuals and departments are doing their jobs are called:
A) job instructions.
B) implementation of strategies.
C) practices.
D) performance feedback.
E) indoctrination.
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Leading Teams
Available Study Resources on Quizplus for this Chatper
154 Verified Questions
154 Flashcards
Source URL: https://quizplus.com/quiz/20873
Sample Questions
Q1) During the _____ stage of team development, the major emphasis is on problem solving and accomplishing the assigned task.
Q2) Self-managed teams are _____ teams.
A) temporary
B) permanent
C) ad-hoc
D) task force
E) none of these
Q3) Making explicit statements about the desired team behaviors is a powerful way leaders influence norms.
A)True
B)False
Q4) Individual personalities emerge during the performing stage.
A)True
B)False
Q5) Norms begin to develop in the first interactions among members of a new team.
A)True
B)False
Q6) According to your text, list three factors that can cause people to engage in conflict.
Page 20
To view all questions and flashcards with answers, click on the resource link above.
Chapter 19: Managing Quality and Performance
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/20874
Sample Questions
Q1) Total quality management:
A) is based on the ideas of Frederick Taylor.
B) gives managers total responsibility for achieving quality goals.
C) gives all employees the responsibility for achieving quality goals.
D) was first successfully implemented in the United States.
E) is all of these.
Q2) The firm's financial position with respect to assets and liabilities at a specific point in time is shown by its:
A) activity ratio.
B) profitability ratio.
C) income statement.
D) liquidity ratio.
E) balance sheet.
Q3) Within the balanced scorecard, customer service indicators measure things such as employee retention and satisfaction.
A)True
B)False
Q4) List the four steps in the feedback control model.
Q5) List the four major perspectives of a balanced scorecard.
Q6) The firm's financial performance for a given time period is shown on the _____.
Page 21
To view all questions and flashcards with answers, click on the resource link above.