Organizational Behavior Exam Bank
Course Introduction
Organizational Behavior explores the complex dynamics of human behavior within organizations, examining how individuals, groups, and structures impact workplace attitudes, motivation, and performance. The course covers fundamental theories and concepts related to personality, perception, leadership, team dynamics, organizational culture, communication, decision-making, and change management. Through case studies and practical applications, students gain insights into strategies for improving organizational effectiveness and fostering a positive work environment.
Recommended Textbook
Human Relations in Organizations Applications And Skill Building 9th Edition by Robert N. Lussier
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13 Chapters
1408 Verified Questions
1408 Flashcards
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2
Chapter 1: Understanding Behavior, Human Relations, and Performance
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/56117
Sample Questions
Q1) "Although there are a lot of differences in the team, Neil, the supervisor, doesn't seem deterred." Which of the following best describes Neil's behavior?
A) Being humorous
B) Being genuinely interested in other people
C) Being indifferent to the problems
D) Being optimistic
Answer: D
Q2) Under the Hawthorne effect, all people in the organization are affected by at least one other person, and each person affects the whole group or organization.
A)True
B)False
Answer: False
Q3) Eric Berne introduced _____.
A) sensitivity training
B) transactional analysis
C) the Hawthorne effect
D) theory Z
Answer: B
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Chapter 2: Personality, Stress, Learning, and Perception
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Chris works as a nurse at Dayton Community Hospital. He took up this profession as he enjoys interacting with people and helping them. Chris spends a lot of time gathering information and weighing multiple alternatives, before making any decision. Chris has learned a lot about nursing by watching other nurses. Which of the following is his learning style?
A) Accommodator
B) Diverger
C) Converger
D) Assimilator
Answer: B
Q2) Accommodators rely more on other people for information than on technical analysis.
A)True
B)False
Answer: True
Q3) People with a(n) _____ locus of control believe that they have little control over their performance.
Answer: external
Q4) _____ identify individual strong and weak traits.
Answer: Personality profiles
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Chapter 3: Attitudes, Self-Concept, Values, and Ethics
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) People with an internal locus of control are more likely to use unethical behavior.
A)True
B)False
Answer: False
Q2) Which of the following is true of the Rotary International four-way test?
A) "Is it fair to all concerned?"
B) "Will it build ethical practices?"
C) "Does it break any laws?"
D) "Will it be beneficial to the one using this test?"
Answer: A
Q3) _____ is the process of claiming the victim deserved whatever happened, or the unethical behavior was caused by someone else's behavior.
A) Disregard for or distortion of consequences
B) Euphemistic labeling
C) Diffusion of responsibility
D) Attribution of blame
Answer: D
Q4) Values concern what "_____."
Answer: should be
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Chapter 4: Time and Career Management
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) A cover letter should be short-one page or less, as some recruiters don't even read it.
A)True
B)False
Q2) What are the four major parts to the time management system? Illustrate.
Q3) "I need to finish the design before I can take you to the movie." Which of the following parts of the time management system does this statement represent?
A) Priorities
B) Schedules
C) Plans
D) Objectives
Q4) Select an organization you would like to work for. Research the company and develop some questions in preparation for a job interview.
Q5) _____ is the process of setting career objectives and determining how to accomplish them.
A) Career exploration
B) Career progression
C) Career development
D) Career planning
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Chapter 5: Communications, Emotions, and Criticism
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) _____ refers to the way managers design their firm to achieve the organization's mission and goals.
A) Organizational mission
B) Organizational structure
C) Organizational communication
D) Organizational support
Q2) The _____ consists of a sender who encodes a message and transmits it through a channel to a receiver who decodes it and may give feedback.
A) communication process
B) transmission process
C) reception process
D) coding process
Q3) What is the Internet? Name key technologies used to access the Internet.
Q4) _____ enables a company to tap into raw computing power, storage, software applications, and data from large data centers over the Internet.
A) Social Media
B) Cloud computing
C) M-commerce
D) Intranet
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Chapter 6: Dealing With Conflict
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Give an example of a crossed transaction you experienced. Be sure to identify the ego states involved.
Q2) The collaborating style is appropriate when time is short.
A)True
B)False
Q3) The advantage of the forcing conflict management style is that better organizational decisions will be made rather than less effective, compromised decisions.
A)True
B)False
Q4) _____ is a person who confronts another person (or other people) about a conflict.
Q5) The life position of an assertive person is:
A) "I'm OK-You're not OK."
B) "I'm OK-You're OK."
C) "I'm not OK-You're OK."
D) "I'm not OK-You're not OK."
Q6) Identify your present or a past boss's life position and use of stroking.
Q7) _____ is any behavior that implies recognition of another's presence.
Q8) List the steps of initiating, responding to, and mediating conflict resolutions.
Page 8
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Chapter 7: Leading and Trust
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Which of the following denotes a selling leadership style?
A) High relationship, low task
B) High task, high relationship
C) High task, low relationship
D) Low relationship, low task
Q2) The laissez-faire style entails low-directive-low-supportive behavior and is appropriate when interacting with outstanding employees.
A)True
B)False
Q3) The contingency leadership theory developed by Fiedler, is used to determine if a person's leadership style is task- or relationship-oriented and if the situation matches the leader's style.
A)True
B)False
Q4) A leader uses a delegating style when his followers' maturity level is:
A) high.
B) moderate to high.
C) low.
D) moderate to low.
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Chapter 8: Motivating Performance
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) What is management by objectives? Mention its three steps.
Q2) Praise is a _____.
Q3) "Irene travels for an hour on the highway to get to work. The car she drives is unsafe because it is rickety and old. Ideally Irene should change her car." Irene's need can be classified under which of the following factors?
A) Intrinsic
B) Hygiene
C) Motivator
D) Self-actualization
Q4) "Donald is a creative person and I have placed him with the promotions team so his drive is channelized properly." Which of the following theories is represented by this statement?
A) Expectancy theory
B) Equity theory
C) Reinforcement theory
D) ERG theory
Q5) Some managers say that what gets measured gets done. Do you agree? What does this have to do with setting objectives?
Q6) Explain the motivation process and the three factors affecting performance.
Page 10
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Chapter 9: Ethical Power, Politics, and Etiquette
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) How are power, politics, and etiquette perceived and exercised globally?
Q2) _____ is a person's ability to influence others to do something they would not otherwise do.
A) Politics
B) Power
C) Distinction
D) Acumen
Q3) Describe the three primary political behaviors commonly used in organizations.
Q4) Describe the different bases of power.
Q5) When one first meets people, one should address them by their first names.
A)True
B)False
Q6) _____ is working from off the business premises.
A) Social networking
B) Outsourcing
C) Transmuting
D) Telecommuting
Q7) Of the five common expectations of bosses, which is your strongest area? Your weakest area? Explain your answers.
Q8) Describe the five influencing tactics.
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Chapter 10: Networking and Negotiating
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Which of the following is the first step of the networking process?
A) Develop a network address book
B) Take an appointment and fix up a networking interview
C) Perform a self-assessment and set objectives
D) Create a one-minute self-sell
Q2) The next time you negotiate, will you actually set three-limit, target, and opening-objectives? Why or why not?
Q3) The task of conducting networking interviews can help clarify your skills and competencies.
A)True
B)False
Q4) The networking process includes creating a four-minute barrier.
A)True
B)False
Q5) What is networking? List some reasons for developing networking skills.
Q6) Which of the following is the final step of the networking interview process?
A) Follow up with a thank-you note and status report
B) Ask your contacts how you might help them
C) Get additional contacts for your network
D) Ask prepared questions
Page 12
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Chapter 11: Team Dynamics, Creativity and Problem
Solving, and Decision Making
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) The group development stage 2, dissatisfaction-moderate development (lower commitment/some competence), uses the _____ supervisory style.
A) participative
B) laissez-faire
C) autocratic
D) consultative
Q2) Recall a specific meeting you attended. Did the group leader plan for the meeting by stating meeting objectives, identifying participants and their assignments, making an agenda, and stating the date, time, and place of the meeting? Did the leader provide a written meeting plan to the members prior to the meeting? Explain your answers and state what you would do differently if you were the leader.
Q3) During a problem-solving discussion, Todd asked, "Why do we keep discussing these problems when they never go away? Don't we have a holiday on Friday?" Which of the following types of problem members does Todd belong to?
A) Social loafer
B) Wanderer
C) Arguer
D) Talker
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Chapter 12: Organizational Change and Culture
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/56106
Sample Questions
Q1) Organizational culture is learned primarily through seminars and manuals.
A)True
B)False
Q2) Give a specific example of when a change model would be helpful to a specific manager.
Q3) _____ is an OD technique that uses a questionnaire to gather data that are used as the basis for change.
Q4) According to Lewin's change model, unfreezing involves reducing the forces maintaining the status quo.
A)True
B)False
Q5) "I can see a lot of improvement in your presentation skills." With which of the following steps of the training cycle is this statement best identified?
A) Step 1: Conduct needs assessment
B) Step 2: Set objectives
C) Step 3: Conduct the training
D) Step 4: Measure and evaluate results
Q6) Describe a specific situation in which it would be appropriate to use the coaching model.
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Chapter 13: Valuing Diversity Globally
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Have you ever seen any employees under the influence of alcohol or drugs at work? How did their substance use affect their ability to work?
Q2) A bona fide occupational qualification allows discrimination on the basis of religion, sex, or national origin where it is reasonably necessary to normal operation of a particular enterprise.
A)True
B)False
Q3) Have you, or has anyone you know, been sexually harassed? If so, describe the situation(s) (use language acceptable to everyone).
Q4) Graffiti written on men's bathroom walls about a female employee amounts to sexual harassment.
A)True
B)False
Q5) Civil Rights Act of 1991 provides possible compensation and punitive damages for discrimination.
A)True
B)False
Q6) What are the areas of sexual harassment defined by the federal and state courts?
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