Organizational Behavior
Exam Answer Key
Course Introduction
Organizational Behavior explores the theories and concepts related to individual and group dynamics within organizational settings. The course examines topics such as motivation, communication, leadership, decision-making, organizational culture, and change management. Students gain an understanding of how human behavior impacts organizational effectiveness and learn to apply this knowledge to improve interpersonal relationships and achieve organizational goals. Through case studies, discussions, and collaborative projects, students develop analytical and practical skills to navigate and influence workplace environments.
Recommended Textbook
Human Resource Management Functions 2nd Edition by Robert N. Lussier
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16 Chapters
2390 Verified Questions
2390 Flashcards
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Chapter 1: The New Human Resource Management Process
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) For the HR managers,technical skills are the easiest of the major skills to develop.
A)True
B)False
Answer: True
Q2) Andrew,who is a line manager,ensures that the machines used by his employees are regularly examined by inspectors to make sure the machines do not pose a hazard to his employees.His regular monitoring of these machines is part of the ________ responsibilities of line management.
A)legal considerations
B)labor cost controls
C)leadership and motivation
D)safety and security of employees
Answer: D
Q3) Employees participating in more training and development are less likely to leave their company.
A)True
B)False
Answer: True
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3
Chapter 2: Strategy-Driven Human Resource Management
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) _______________ is a plan of action to achieve a particular set of objectives.
A)Vision
B)Strategic advantage
C)Strategy
D)"Managing Up"
E)"Vision + Mission = FOCUS"
Answer: C
Q2) Exeter Corp.has decided on a statement that identifies what they expect their business to become within six years.They are identifying their:
A)Goals
B)Mission
C)Vision
D)Environmental awareness
E)Occupational direction
Answer: C
Q3) The focus or niche strategy focuses on a specific portion of the larger market.
A)True
B)False
Answer: True
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Page 4
Chapter 3: The Legal Environment and Diversity Management
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) A bona fide occupational qualification must be:
A)a standard practice within an industry or community.
B)absolutely required for the job.
C)federal court-approved.
D)a preferred customer or community characteristic for the job.
E)related to the company's supplier/customer partnerships.
Answer: B
Q2) Immigration employment laws are designed to prohibit any immigrant from working inside the United States.
A)True
B)False
Answer: False
Q3) If we are outside the 4/5 rule,we have automatically broken the law.
A)True
B)False
Answer: False
Q4) Discuss the organizational defenses to accusations of discrimination. Answer: Answers may discuss Bona fide Occupational Qualification (BFOQ) or a "Business necessity" defense.
Page 5
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Chapter 4: Matching Employees With Jobs
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) What job design method focuses on the job characteristics that affect the employee's psychological state,and views attitudinal variables as the most important outcomes of job design?
A) Biological job design
B) Perceptual/Motor job design
C) Motivational job design
D) Engineered job design
E) Mechanistic job design
Q2) What are the major options for correcting a labor shortage? Discuss each one in some detail.
Q3) _________________identifies the estimated supply and demand for the different types of human resources needed within the organization.
A)Job analysis
B)Job design
C)HR liabilities
D)HR forecasting
Q4) Retraining workers to fill labor needs is the quickest response to a shortage.
A)True
B)False
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Chapter 5: Recruiting Job Candidates
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) What is a realistic job preview? Please provide an example (preferably from personal experience).
Q2) Acme Global decided to start offering its employees a $1,000 bonus if they encourage a friend or family member to apply to the company.The employee does not get the bonus until the new hire has been working at Acme Global for one year.Acme Global's new policy is properly referred to as _________.
A)open recruitment
B)targeted recruitment
C)closed recruitment
D)employee referrals
Q3) A job advertisement for a pizza delivery driver yielded 50 applications.Of those,10 were disqualified because they did not have a driver's license.The yield ratio on the advertisement was ____ percent.
A)10
B)20
C)40
D)80
Q4) Identify and discuss the primary goal of the recruiting process
Q5) Briefly discuss the main external forces acting on recruiting efforts.
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Chapter 6: Selecting New Employees
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Drug testing almost always meets each of the criteria of the OUCH Test except:
A)Objective
B)Uniform in application
C)Consistent in effect
D)Has job relatedness
E)Drug testing meets ALL of the OUCH Test criteria
Q2) Katherine is hiring a data entry clerk.She is looking for someone who can enter data quickly and accurately.She gives each applicant a set of data and asks the applicant to enter the data into the computer.She measures their speed and accuracy in entering the data.Katherine's test appears to have _________.
A)business validity
B)content validity
C)construct validity
D)reliability
Q3) Discuss the major types of testing available as a selection tool.
Q4) At the interview stage,it is not possible to assess culture fit,therefore it is never ranked as an important criterion.
A)True
B)False
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Chapter 7: Training, learning, Talent Management and Development
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) After training,Anthony completed an assessment form that asked him to rate several statements such as "This training was effective" and "I feel competent in the skills covered in this training." Anthony rated each statement on a scale of strongly disagree to strongly agree.Anthony completed a _________ assessment of training.
A)reaction
B)learning
C)behavior
D)results
Q2) The main approaches that companies use to develop employees include:
A)formal education,assessment and experience.
B)job rotation,promotion,and assessment.
C)job analysis,job description,and workflow analysis.
D)psychological tests,assessment centers and promotion.
E)Job rotation,team building and assessment.
Q3) ______ learning is another word for vicarious learning.
A)Technical
B)Incremental
C)Social
D)Digital
Page 9
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Chapter 8: Performance Management and Appraisal
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) Max is evaluating Murray's performance by using data about accounts that Murray manages.Murray maintained 100% of his existing accounts,and added additional services to 35% of his existing accounts.Max is evaluating Murray using a __________ appraisal.
A)trait
B)behavior
C)statistical
D)results
Q2) ___________ error occurs when the rater evaluates subordinates that he or she considers similar to himself or herself as a better employee.
A)Contrast
B)Similarity
C)Distributional
D)Proximity
E)Attribution
Q3) BARS have to be customized to every different type of job.
A)True
B)False
Q4) List and describe three distributional errors.
Q5) Briefly discuss each of the major forms and methods for performance appraisal
Page 10
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Chapter 9: Rights and Employee Development
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200 Verified Questions
200 Flashcards
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Sample Questions
Q1) Every employee in the organization has a right to be protected from harm to the best of the organization's ability,except in risky job like coalmining and firefighting.
A)True
B)False
Q2) The organization has a duty to protect each employee's rights.
A)True
B)False
Q3) HR managers are being urged to create policies concerning when,where,and how to use electronic devices at work.
A)True
B)False
Q4) The employee right that says that each employee has the right to be protected from harm to the best of the organization's ability is:
A)Right to freedom of conscience
B)Right to life and safety
C)Right to free consent
D)Right to due process
E)Right to privacy
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11
Chapter 10: Employee and Labor Relations
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208 Verified Questions
208 Flashcards
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Sample
Questions
Q1) Antonia feels that her employer has interfered with the formation of a labor union at the company.If so,it is likely Antonia's employer has engaged in unfair labor practices under the ________.
A)Railway Labor Act of 1926
B)National Labor Relations Act of 1935 (Wagner Act)
C)Labor Management Relations Act of 1947 (Taft-Hartley Act)
D)Labor Management Reporting Disclosure Act of 1959
Q2) Collective bargaining usually negotiates common employment conditions such as compensation,hours,and working conditions.
A)True
B)False
Q3) Unions can be decertified through an election process.
A)True
B)False
Q4) The NLRB has the legal authority to investigate charges,but not to decide cases. A)True
B)False
Q5) A "quickie election" is also know as an "ambush election."
A)True
B)False
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Chapter 11: Compensation Management
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158 Verified Questions
158 Flashcards
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Sample
Questions
Q1) Heather is conducting a job evaluation by putting each job in the organization into order from lowest to highest in terms of value to the organization.Heather is using the ________ method of job evaluation.
A)job ranking
B)point-factor
C)factor comparison
D)job hierarchy
Q2) Regulations exist under FLSA for child workers who are 14-17 years old.
A)True
B)False
Q3) Discuss the concepts of Product Market Competition and Labor Market Competition. What are they used for?
Q4) Seventeen-year-olds have unrestricted hours of work.
A)True
B)False
Q5) Briefly discuss the value of broadbanding to the organization.
Q6) Pay secrecy clauses are becoming more dangerous to companies who choose to enforce them.
A)True
B)False
Page 13
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Chapter 12: Incentive Pay
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) Stock incentives,long term bonuses,and perks are all common _____________ to help the "agent" act in manners favorable to the firm.
A)executive incentives
B)equity incentives
C)pay differentials
D)administration benefits
Q2) In her organization's _________ plan,Nicole is paid for each widget she produces.
A)bonus
B)commission
C)merit pay
D)piecework
Q3) When Matthew started working at Acme Global,he was given a company car and $10,000 to decorate his new office.These two incentives are called ________.
A)intrinsic rewards
B)commissions
C)entitlements
D)perquisites
Q4) Discuss the issue of whether or not executive compensation is too high.
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Page 14
Chapter 13: Employee Benefits
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) Discuss the difference between defined benefit and defined contribution retirement plans and the reasons for the shift from defined benefit to defined contribution plans.
Q2) In order to communicate the value of benefit programs,which communication channels should we use?
A)standard mail
B)email
C)social media
D)all of the above
Q3) Employers are required to pay for all of employee's Social Security benefits.
A)True
B)False
Q4) _________identify the funds that go into retirement but don't help you determine what you get when you retire.
A)Defined benefit plans
B)Defined contribution plans
C)401c-3 plans
D)MSA plans
E)HDHPs
Q5) What is the difference between an HMO and a PPO?
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Chapter 14: Workplace Safety, Health, and Security
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Briefly describe what OSHA does in a worksite inspection.
Q2) Properly implemented preventative programs-including drug and alcohol testing-protect the business from liability.
A)True
B)False
Q3) An employer representative has a right to be present when the OSHA inspector is interviewing employees unless the interview is private by request of the employee being interviewed.
A)True
B)False
Q4) EWPs can return from $2 to $6 in lower healthcare costs for every dollar spent.
A)True
B)False
Q5) Eating,sleeping,drinking,or using drugs are all methods used to _________ stress.
A)manage
B)escape
C)treat
D)report
Q6) Discuss the primary job of NIOSH as it applies to workplace safety and health.
Page 16
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Chapter 15: Organizational Ethics, sustainability and Social Responsibility
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) The idea that everyone in an organization must be accountable for their own actions is called ________.
A)Compliance
B)Personal Responsibility
C)Principles
D)Ethics
Q2) Corporations have responsibility to ________
A)the environment
B)employees
C)the government
D)all of the choices are correct
Q3) By claiming authority you also assume responsibility.
A)True
B)False
Q4) What are the examples the book lists as areas that may have common ethical issues?
Q5) The triple bottom line refers to concern for profit,employees,and society.
A)True
B)False
Q6) Briefly describe the concept of sustainability in a business context. Page 17
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Page 18
Chapter 16: Global Issues for Human Resource Managers
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) Onshoring is the process of shuttering operations in other countries and bringing work back to the home country to increase employment there.
A)True
B)False
Q2) There are three common methods for compensating expatriates.
A)True
B)False
Q3) Macy is English and works for a U.S.-based company in England.It appears the company has made a(n) ________ staffing choice.
A)ethnocentric
B)polycentric
C)geocentric
D)domestic
Q4) Material communication is using terms that we surround ourselves with; it can be a type of clothing,hat,or jewelry.
A)True
B)False
Q5) Identify and discuss the reasons for increasing business globalization.
Q6) What are the Big Five personality characteristics?
Page 19
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