Organizational Behavior
Exam Answer Key
Course Introduction
Organizational Behavior examines the psychological and social processes that influence individual and group dynamics within organizations. The course explores key topics such as motivation, leadership, communication, decision-making, organizational culture, and change management. Through the analysis of real-world case studies and current research, students will gain insights into how people interact within organizations and learn practical strategies to enhance workplace effectiveness, foster positive work environments, and manage conflict. This course provides a foundational understanding for managing human behavior and driving organizational success.
Recommended Textbook MGMT 10th Edition by Chuck Williams
Available Study Resources on Quizplus
18 Chapters
1983 Verified Questions
1983 Flashcards
Source URL: https://quizplus.com/study-set/2108
Page 2
Chapter 1: Management
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/41992
Sample Questions
Q1) According to Jeffrey Pfeffer, managers in top-performing companies used increased status distinctions to achieve financial performance.
A)True
B)False
Answer: False
Q2) Management is defined as solving organizational problems.
A)True
B)False
Answer: False
Q3) As a supervisor at an automobile service center, Jacob is bossy, arrogant, and insensitive to the needs of his subordinates. He is unable to delegate tasks effectively. This scenario illustrates that Jacob has the characteristics of a(n):
A) derailer.
B) empathetic leader.
C) transformational leader.
D) arriver.
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: The History of Management
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/41993
Sample Questions
Q1) Peter and Mary applied for a job at Ben&Jen's Restaurant. Peter was friends with the owner of the restaurant, but Mary was better qualified and had experience working at another restaurant. The recruiting manager decided to hire Mary even though Peter was referred by the owner. Which of the following did the recruiting manager lead by to hire Mary?
A) Bureaucracy
B) Coercion
C) synergy
D) patriarchy
Answer: A
Q2) __________was the first to use witnesses in legal cases.
A) Hammurabi
B) al-Farabi
C) Cyrus
D) Cato
Answer: A
Q3) A Gantt chart indicates informal communication paths.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Organizational Environments and Cultures
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/41994
Sample Questions
Q1) According to forecasts, different parts of the country Frecciatona are likely to be affected by water shortage. Following this news, the chief operations officer of Frantef Appliances, a company that manufactures and supplies household devices in Frecciatona, plans to introduce a new model of dishwasher that makes efficient use of small amounts of water. In the context of changing environments, this scenario best illustrates _____.
A) generational change
B) technological lockout
C) environmental uncertainty
D) buyer dependence
Answer: C
Q2) Which of the following exemplifies a sociocultural component in the general organizational environments?
A) New FDA regulations on food handling and storage in fast food chains
B) Increase in the number of fast food chains offering similar menus
C) Increasing popularity of weight management programs
D) Shortage of spice suppliers
Answer: C
To view all questions and flashcards with answers, click on the resource link above.
5
Chapter 4: Ethics and Social Responsibility
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/41995
Sample Questions
Q1) Jason, a police officer, strongly believes in justice and does not accept bribes from others. According to Kohlberg's stages of moral development, Jason is operating at the
A) preconventional level of moral development
B) postconventional level of moral development
C) conventional level of moral development
D) unconventional level of moral development
Q2) Katherine blames Shane for all her shortcomings at work even though he is the hardest working member in the team. In the context of workplace deviance, this is an example of _____.
A) production deviance
B) property deviance
C) political deviance
D) personal aggression
Q3) According to the _____, the only social responsibility that businesses have is to maximize profits.
A) economic model
B) stakeholder model
C) shareholder model
D) accounting model
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Planning and Decision Making
Available Study Resources on Quizplus for this Chatper
103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/41996
Sample Questions
Q1) Carolyn, a designer at Logisign, was not given the promotion she was expecting during the annual performance appraisal. She took this personally and got into an argument with her supervisor. In this scenario, the disagreements between Carolyn and her supervisor can best be classified as _____.
A) a-type conflict
B) cognitive conflict
C) c-type conflict
D) constructive conflict
Q2) _____ is a decision-making method in which members of a panel of experts respond to questions and to each other until an agreement is reached on how a specific issue should be handled.
A) Dialectical inquiry
B) The nominal group technique
C) The Delphi technique
D) Devil's advocacy
Q3) Which among the following is the most specific type of standing plans.
A) Policies
B) Procedures
C) Single-use plans
D) Rules and regulations
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Organizational Strategy
Available Study Resources on Quizplus for this Chatper
103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/41997
Sample Questions
Q1) _____ is a competitive advantage that other companies have tried unsuccessfully to duplicate and have, for the moment, stopped trying to duplicate.
A) Sustainable competitive advantage
B) Comparative advantage
C) Revealed competitive advantage
D) Core competency advantage
Q2) Which of the following is the last step of a strategy-making process?
A) Conducting situational analysis
B) Assessing the need for strategic change
C) Choosing strategic alternatives
D) Evaluating strategic alternatives
Q3) Spade and Marcher Corp. manufactures and sells toy guns. These toy guns are a perfect imitation of real weapons. Inspired by Spade and Marcher's success, Hudy & Sons, an arms manufacturer in Korowlla, starts to manufacture toy guns too. Which of the following adaptive strategies is used by Hudy & Sons?
A) Defenders
B) Prospectors
C) Analyzers
D) Reactors
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 7: Innovation and Change
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41998
Sample Questions
Q1) When LED televisions started becoming popular in the city of Jazetta, all the electronic stores in the city stopped selling CRT televisions. Following this, LED televisions dominated the market and became the accepted market standard for televisions in the city. In the context of innovation streams, this scenario best illustrates _____.
A) a dominant design
B) the compression approach to innovation
C) the experiential approach to innovation
D) a design iteration
Q2) Mozbert is a company that manufactures and supplies wireless headsets. It started an online advertising campaign that explains the advantages and ease of using wireless headsets over wired headsets. As a mitigation plan, Beloway, a wired headset manufacturer, launched new offers and discounts to retain its customers. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
A) Design competition
B) Technological lockout
C) Technological substitution
D) Design iteration
To view all questions and flashcards with answers, click on the resource link above.
9
Chapter 8: Global Management
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/41999
Sample Questions
Q1) DepDevs, an investment company in the country of Onimount, has purchased several small companies in Primelom, a third world country. DepDevs plans to revive these companies by investing their funds in them and improving their performances in the market. This scenario is an example of _____.
A) strategic alliance
B) direct foreign investment
C) direct export
D) joint venture
Q2) _____ are new companies that are founded with an active global strategy and have sales, employees, and financing in different countries.
A) Joint ventures
B) Strategic alliances
C) Global new ventures
D) Global new acquisitions
Q3) According to the World Trade Organization (WTO), voluntary export restraints are legal and cannot be questioned.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
10
Chapter 9: Designing Adaptive Organizations
Available Study Resources on Quizplus for this Chatper
103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/42000
Sample Questions
Q1) Staff functions are activities that directly contribute to creating and selling a company's products, whereas line functions are activities that support staff functions.
A)True
B)False
Q2) Empowerment can lead to changes in organizational processes because meaning, competence, impact, and self-determination produce empowered employees who take active rather than passive roles in their work.
A)True
B)False
Q3) Larry, a human resources executive at Printopress, caters to the human resources needs of other departments in the company, such as printing, publishing, marketing, accounting, and transportation. In this scenario, which of the following types of organizational structures does Printopress most likely follow?
A) Functional departmentalization
B) Product departmentalization
C) Customer departmentalization
D) Geographic departmentalization
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Managing Teams
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/42001
Sample Questions
Q1) Lauren is appointed as the project manager of a team in a smartphone company. After selecting the members of the team, she conducts a meeting with the new members so that they are acquainted with each other. Following a brief introductory session, Lauren establishes some initial ground rules for the team. This scenario illustrates that Lauren's team is in the _____ stage of team development.
A) storming
B) norming
C) performing
D) forming
Q2) Which of the following is a declining stage when teams are not effectively managed?
A) De-performing
B) De-forming
C) De-porting
D) De-merging
Q3) Which of the following statements is true of team norms?
A) They allow flexibility in terms of job performance, absenteeism, and safety.
B) They regulate the everyday actions that allow teams to function effectively.
C) They indicate the extent to which team members are attracted to a team.
D) They are rules that are formally signed and agreed upon by team members.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Managing Human Resource Systems
Available Study Resources on Quizplus for this Chatper
123 Verified Questions
123 Flashcards
Source URL: https://quizplus.com/quiz/42002
Sample Questions
Q1) In the context of recruiting, which of the following kinds of information can be gathered by job analysis?
A) The knowledge, skills, and abilities needed to perform a particular job
B) Personal characteristics of the existing employees
C) Confidential data of a client
D) The list of shareholders involved in a particular project
Q2) The management of Elaka Air, an airline company, has set a mandatory retirement age for its flight attendants. This is because the management strongly feels that with age, flight attendants find it difficult to work in a pressurized cabin for extended periods. In the context of federal employment laws, this scenario exemplifies a(n) _____.
A) critical skills employment permit
B) bona fide occupational qualification
C) employment regulation order
D) registered employment agreement
Q3) In unstructured interviews, interviewers ask only for important, job-related information.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Managing Individuals and a Diverse Workforce
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/42003
Sample Questions
Q1) Which of the following programs seeks to benefit both organizations and their employees by encouraging organizations to value all kinds of differences instead of punishing them for not achieving specific sex and race ratios in their workforces?
A) A validation program
B) An appraisal program
C) A diversity program
D) An affirmative action program
Q2) It is commonly believed that older workers:
A) are bad at judging situations.
B) are more likely to show up late.
C) are more likely to switch jobs.
D) are less productive.
Q3) Which of the following is true of older workers?
A) They are more likely to be careful about the quality of their work.
B) They are more likely to switch jobs.
C) They are more likely to be absent because of health issues.
D) They are more likely to engage in workplace aggression.
To view all questions and flashcards with answers, click on the resource link above.
14
Chapter 13: Motivation
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/42004
Sample Questions
Q1) According to equity theory, the comparison by employees between the rewards they receive from an organization with their contributions to the organization is known as__________.
A) variable ratio
B) outcome/input ratio
C) financial ratio
D) debt/asset ratio
Q2) __________says that people will be motivated at work when they perceive that they are being treated fairly.
A) Contingency theory
B) Goal-setting theory
C) Equity theory
D) Reinforcement theory
Q3) Extrinsic rewards are given to motivate people to look for better jobs outside a company.
A)True
B)False
Q4) Managers should reduce employees' outcomes to restore equity.
A)True
B)False
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Leadership
Available Study Resources on Quizplus for this Chatper
200 Verified Questions
200 Flashcards
Source URL: https://quizplus.com/quiz/42005
Sample Questions
Q1) Unlike leaders, managers:
A) inspire and motivate others to find their own solutions.
B) are concerned with control and limiting the choices of others.
C) are more concerned with what work gets done.
D) focus on vision, mission, goals, and objectives.
Q2) Andrew leads a team of 15 sales coordinators. As a team leader, he gives some degree of autonomy to his subordinates. Andrew ensures that the targets are met without the employees getting stressed out. In the context of the Blake/Mouton leadership grid, which of the following leadership styles is Andrew using in this scenario?
A) The middle-of-the-road style
B) The country club style
C) The authority-compliance style
D) The impoverished style
Q3) Which of the following is true of leaders?
A) They focus on vision, mission, goals, and organizational objectives.
B) They focus on productivity and efficiency.
C) They see themselves as preservers of the status quo.
D) They solve problems so that others can do their work.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Managing Communication
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/42006
Sample Questions
Q1) When the finance team at Romple & Co. found out that the company made it to the list of the most profitable companies of the year, they patted each other's shoulders in excitement. In this scenario, patting is an example of _____.
A) proxemics
B) kinesics
C) haptics
D) chronemics
Q2) _____ is feedback intended to be helpful, corrective, and/or encouraging.
A) Detrimental feedback
B) Apathetic feedback
C) Destructive feedback
D) Constructive feedback
Q3) When the managing director of a multinational company explained to his subordinates why the company had to reduce their incentives the previous month, he was engaging in _____.
A) downward communication
B) upward communication
C) horizontal communication
D) informal communication
To view all questions and flashcards with answers, click on the resource link above.
Page 17
Chapter 16: Control
Available Study Resources on Quizplus for this Chatper
106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/42007
Sample Questions
Q1) Gigi, the owner of Café Mantra, gives small rewards-free movie tickets-to employees who regularly come to work on time and complete the tasks assigned to them. Employees who break rules or deviate from the company policy, however, often get a cut in their performance-linked incentives. Gigi is using _____ with her employees.
A) adaptive control
B) normative control
C) concertive control
D) bureaucratic control
Q2) Phillip is the manager of a home appliance store. He supervises his subordinates while they are installing appliances in customers' homes. If they do not complete the installation process within the time allotted, they are given a black mark. Depending on the number of black marks they have on their record, Phillip deducts their salaries. In this scenario, Phillip is using _____.
A) adaptive control
B) normative control
C) concertive control
D) bureaucratic control
To view all questions and flashcards with answers, click on the resource link above.
18
Chapter 17: Managing Information
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/42008
Sample Questions
Q1) Zuze, an information technology firm, recently developed a data compression system. By virtue of this system, the company can compress and store more data in its cloud than any of its competitors, without affecting the quality of the data. Although the data compression system can be acquired by other companies in the future, it has presently enabled Zuze to compress and store its data in a more economical manner than its competitors. It is evident that Zuze has achieved _____.
A) competitive inertia
B) organizational agility
C) vertical integration
D) first-mover advantage
Q2) The goal of executive information systems is to provide accurate, complete, relevant, and timely information to managers.
A)True
B)False
Q3) In the context of unsupervised data mining, association patterns help identify database elements that are different.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
19
Chapter 18: Managing Service and Manufacturing Operations
Available Study Resources on Quizplus for this Chatper
104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/42009
Sample Questions
Q1) Michael ordered a pair of shoes from an e-commerce website. The company sent his order to the wrong address and this confusion delayed the delivery by 10 days. Michael was disappointed by this and stopped ordering shoes from that online store. To regain his trust, the company apologized for the inconvenience and sent him a gift voucher worth $1000 that he could redeem at any e-commerce website. This gesture turned things around and Michael recommended this e-commerce company to all his friends. The process adopted by the e-commerce company to regain Michael's trust is called
A) service durability
B) service recovery
C) service reliability
D) service capability
Q2) Gem Genie is a designer jewelry store that runs its processes only on make-to-order operations. Based on this information, which of the following statements is true of Gem Genie?
A) The company orders parts and assembles modules ahead of customer orders.
B) The company produces or assembles highly specialized products for customers.
C) The company is highly dependent on the accuracy of sales forecasts.
D) The company starts assembling finished products before receiving customer orders.
To view all questions and flashcards with answers, click on the resource link above. Page 20