Organizational Behavior
Exam Answer Key
Course Introduction
Organizational Behavior explores the systematic study of how individuals and groups interact within organizations, examining the psychological and social dynamics that influence workplace performance, motivation, leadership, communication, decision-making, and organizational culture. The course integrates theories from psychology, sociology, and management to analyze topics such as team dynamics, conflict resolution, organizational structure, and change management. Through case studies, group projects, and critical discussions, students learn to diagnose organizational issues and develop strategies to foster effective, ethical, and productive work environments.
Recommended Textbook
Human Resource Management 12th Edition by John M Ivancevich
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17 Chapters
1530 Verified Questions
1530 Flashcards
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Page 2
Chapter 1: Human Resource Management
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/61433
Sample Questions
Q1) All of the following contributed to the era of HRM accountability except:
A) Widespread downsizing.
B) A surplus of skilled workers.
C) An increasingly complex and competitive world.
D) An increasingly diverse workforce.
Answer: B
Q2) Human Resource Management (HRM)consists of numerous activities.Name at least five of them.
Answer: Any five of the following:(1)Equal Employment Opportunity compliance (2)job analysis (3)human resource planning (4)employee recruitment,selection,motivation,and orientation (5)performance evaluation and compensation (6)training and development (7)labor relations (8)safety,health,and wellness.
Q3) Name three benefits that companies attribute to telecommuting.
Answer: Any three of the following:(1)lower real estate costs (2)reduced turnover (3)increased productivity (4)increased ability to comply with workplace laws
Q4) Welfare secretaries bridged the gap between labor and the government.
A)True
B)False
Answer: False
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Chapter 2: A Strategic Management Approach to Human Resource
Management
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Which of these work-life balance programs would most appeal to you today,and why? What about 10 years from now?
Answer: Answers may include the following:a.child care at or near the worksite b.Sick care for children and employee c.On-site summer camp d.Concierge services to assist with a wide variety of errands,from dry cleaning to making dinner reservations e.Flexible work schedule
Q2) Union organization efforts might gain a foothold at Microsoft.Why?
Answer: Union organization efforts might gain a foothold at Microsoft because they employ over 6,000 temporary employees,who have expressed feelings of being treated as second-class citizens,because they are excluded from the benefits and stock option plan that its regular workers enjoy.
Q3) Which of the following is the result of genetic factors and is rarely subject to change through training?
A) Finger dexterity
B) Interpersonal skills
C) Leadership skills
D) Both A and B are correct.
Answer: A
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Chapter 3: Legal Environment of Human Resource
Management Equal Employment Opportunity
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) The Supreme Court established a two-part defense that employers may assert if sexual harassment resulted in no tangible loss.What are the two defenses,and to whom are they available?
Answer: The employer may claim that (1)it exercised reasonable care to prevent and correct promptly any sexually harassing behavior,and (2)that the plaintiff employee unreasonably failed to take advantage of any preventive or correction opportunities provided by the employer.This defense is not available to employers if the employee failed to complain due to a reasonable fear of retaliation.
Q2) Why did the court rule in Griggs' favor in the case of Griggs v.Duke Power Company?
Answer: Because Duke failed to demonstrate that the selection criteria (the high school diploma and the test scores)were job-related.
Q3) The four-fifths rule applies to _____________.
A) selection
B) compensation
C) recruiting
D) All of the above.
Answer: A
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Page 5
Chapter 4: Global Human Resource Management
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90 Flashcards
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Sample Questions
Q1) The process of being reintegrated into domestic operations is referred to as:
A) Repatriation
B) Inpatriation
C) Citizenship renewal
D) Expatriation
Q2) Maquiladoras are primarily owned by all of the following except:
A) American Companies
B) Japanese companies
C) Mexican companies
D) All of the above.
Q3) Managers returning home after an overseas assignment are ________ to leave the parent organization than their domestic counterparts.
A) much less likely
B) less likely
C) equally likely
D) more likely
Q4) According to the text,prospective managers should prepare satisfactory answers to a number of questions before going on an overseas assignment.List five of those questions.
Q5) What does using a geocentric orientation to HRM mean?
Page 6
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Chapter 5: Human Resource Planning
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90 Flashcards
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Sample Questions
Q1) Forecasting human resource needs depends heavily on _______________.
A) computerized systems
B) what other companies are doing
C) human judgment
D) governmental regulations
Q2) Shortages of employees may be addressed by all of the following except:
A) Overtime.
B) Promotions.
C) Layoffs.
D) Recruitment of less-skilled employees.
Q3) A HRIS is an approach to _________.
A) acquiring information
B) analyzing information
C) controling the flow of information
D) All of the above.
Q4) What is identity theft?
Q5) Skills inventories are useful only if management uses the data to make significant decisions.
A)True
B)False
Page 7
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Chapter 6: Job Analysis and Design
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Sample Questions
Q1) Identify and explain three things that a good job analysis must provide if it is to be viewed favorably in court.
Q2) When a skill deficiency exists for a reengineered organization,it can be eliminated through:
A) training
B) redeployment
C) outsourcing
D) All of the choices are correct.
Q3) Although there is no standard format for a job description,almost all well-written,useful descriptions will include these components: (1)Job title, (2)Summary, (3)Equipment, (4)Environment, (5)Activities.Explain what information should be contained in each section.
Q4) Typically the least costly method to collect job analysis data is
A) incumbent logs
B) questioners
C) observation
D) interviews
Q5) Why is objectivity difficult to achieve when incumbents conduct the job analysis?
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Chapter 7: Recruitment
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Sample Questions
Q1) Recruitment refers to organizational activities that influence the number and types of applicants who apply for a job and whether the applicants accept jobs that are offered.
A)True
B)False
Q2) Benefits from embracing diversity include ______________
A) higher productivity
B) increased customer satisfaction
C) higher productivity and increased customer satisfaction
D) decreased recruiting costs
Q3) All of the following are well-known employment web sites except:
A) Monster
B) CareerBuilder
C) CoolJobs
D) America's Job Bank
Q4) The IRCA's basic features include:
A) The employer's duty not to recruit "unauthorized aliens"
B) The employer's duty not to hire "unauthorized aliens"
C) The employer's duty not to continue to employee "unauthorized aliens"
D) All of the above are correct.
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Chapter 8: Selecting Effective Employees
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Sample Questions
Q1) Complex applicant selection systems are most often found in larger organizations.
A)True
B)False
Q2) ____ items are based on an assumption that these prior behaviors and experiences will be strongly related to an applicant's future behavior.
A) BBI
B) BIB
C) BDI
D) DBI
Q3) Employment interviews vary along at least two important dimensions,the first being how structured the interview is.What is the second dimension?
Q4) When unemployment rates are low,it may be difficult for an organization to identify,attract,and hire the number of people it needs.
A)True
B)False
Q5) Identify three things that an application blank should not force applicants to reveal about themselves.
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Chapter 9: Performance Evaluation and Management
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Sample Questions
Q1) When a performance evaluation system is challenged,validity is less of an issue than it is when a selection system is challenged.
A)True
B)False
Q2) Because it is often costly,which of the following methods is generally used only for exceptionally important jobs?
A) Rating by a committee of supervisors
B) Rating by coworkers
C) Rating by someone outside the job setting
D) Rating by subordinates
Q3) What is W.Edward Deming's major complaint about the management by objective evaluation system?
Q4) Why should a supervisor using the critical incident technique keep a log of observations?
Q5) An effective performance management process does all of the following except: A) defines B) measures
C) monitors
D) limits feedback
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Chapter 10: Compensation: An Overview
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90 Flashcards
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Sample Questions
Q1) The text includes all of the following methods to acquire competitive salary information following except:
A) Purchasing an existing survey.
B) Joining an existing survey.
C) Using wages posted in classified advertisements.
D) Collecting information from proxy statements.
Q2) Why do some managers believe that paying higher wages and salaries is the best policy in the long term?
Q3) Employers of _______________ must pay a cash wage of at least $2.13 per hour.
A) farm workers
B) temporary workers
C) workers who get tips
D) workers under the age of 17
Q4) The _______________ granted the president of the United States the authority to impose wage and price controls in times of national necessity.
A) Wage Stabilization Act
B) Defense Production Act
C) Economic Stabilization Act
D) Fair Labor Standards Act
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Chapter 11: Compensation: Methods and Policies
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Sample Questions
Q1) Unions may insist on ignoring performance differentials for many reasons.They contend that performance measures are _______________.
A) inequitable
B) unnecessary as workers produce equally
C) illegal
D) Both A and B are correct.
Q2) A sewing mill that has set an hourly standard for machine operators of sewing 25 shirts per hour.Wages are calculated by multiplying the number of shirts completed by the piece rate for one shirt.Employees who exceed the standard of 25 shirts per hour make higher wages based on the additional piece rate per unit completed.The mill is using a __________ play plan.
A) merit
B) differential piece rate
C) straight piecework
D) Deming
Q3) Successful gainsharing plans are usually found in organizational units with more than 500 employees.
A)True
B)False
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Page 13
Chapter 12: Employee Benefits and Services
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Sample Questions
Q1) Managing a 401(k)is a time consuming and paper-intensive process.
A)True
B)False
Q2) Of the employees who are eligible to participate in tuition reimbursement programs,85 percent:
A) Fail to take advantage of the program
B) Take advantage of the program
C) Never sign up for the program
D) Abuse the program
Q3) A ____________ pension plan specifies the benefit workers will get at retirement.
A) defined
B) defined benefit
C) defined contribution
D) fixed
Q4) Which of the following are reasons why employers provide benefits?
A) To keep the organization competitive in recruiting and retaining employees.
B) To keep a union out.
C) To increase employees' performance.
D) All of the above are correct.
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Chapter 13: Training and Development
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Sample Questions
Q1) When members of a team suspend their assumptions and take up a "think together" mode that embraces the collective good and eschews self-interest,it is a phenomenon called _______________.
A) conversation
B) dialogue
C) discussion
D) conversion
Q2) All of the following represent the philosophy espoused in Peter Senge's landmark book,"The Fifth Discipline," except:
A) Trainers are the driving force behind any successful organization
B) Teams are the core performance units in organizations
C) Leadership occurs at many levels in an organization
D) Championship of human values in the workplace
Q3) Explain in detail what systems thinking is.
Q4) __________ is,in short,an attempt to improve current or future performance.
A) Orientation
B) Training
C) Performance enhancement
D) Both A and B are correct.
Q5) What is Thorndike's classic law of effect?
Page 15
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Chapter 14: Career Planning and Development
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Sample Questions
Q1) Most existing policies regarding career development are based on a dual-career family.
A)True
B)False
Q2) Why are many young managers unable to create challenge?
Q3) Scores on the Campbell Interest and Skill Survey are translated into seven orientations,two of which are adventuring and producing.What are the other five?
Q4) Some experts believe that downsizing is a negative factor since it _________.
A) eliminates an organization's memory
B) eliminates an organization's sense of values
C) eliminates unneeded positions
D) Both A and B are correct.
Q5) Nurse would be a good job fit for someone who has the _______________ personality type.
A) Realistic
B) Social
C) Investigative
D) Conventional
Q6) What is the difference between a job layoff and a job loss?
Page 16
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Chapter 15: Labor Relations and Collective Bargaining
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) With a(n)_______________ negotiation strategy,positive compromises,flexibility,and tolerance are used,rather than emotion and raw power.
A)conflict-based
B)armed truce
C)power bargaining
D)accommodation
Q2) Which of the following is not a factor that is contributing to the erosion of union power?
A)Increased competition in a global market
B)New waves of immigration
C)Growing size of the contingent labor force
D)Rapidly increasing union dues
Q3) Taft-Hartley Act is section 14B _______________________.
A)provides that should any state wish to pass legislation more restrictive of union security than the union shop,the state is free to do so
B)provides that states may prohibit labor contracts that make union membership a condition of retaining employment
C)prohibited sweetheart contracts
D)Both A and B are correct.
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Chapter 16: Managing Employee Discipline
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Sample Questions
Q1) EAP is an acronym for
A) Employer Assistance Policy
B) Employer's Assistance Program
C) Employee Assistance Policy
D) Employee Advancement Procedures
Q2) What does the immediate burn of the hot stove rule mean?
Q3) Most Employee Assistance Programs share all of the following characteristics except:
A) Employees needing assistance are identified and referred to the program.
B) The employee is introduced to the program and then has his/her problem evaluated.
C) Employees are terminated if they refuse to enter the program.
D) Employees receive professional diagnosis and treatment,usually by an outside agency.
Q4) A person who administers discipline in an equitable and firm manner is likely to be:
A) Popular
B) Feared
C) Respected
D) Avoided
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Page 18
Chapter 17: Promoting Safety and Health
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Sample Questions
Q1) What are the steps in the Coors wellness program's six-step model of behavioral change?
Q2) Individuals infected with HIV-AIDS are protected under the Americans with Disabilities Act.
A)True
B)False
Q3) A person who does not feel comfortable with the work environment is in what psychologists refer to as a state of _______________.
A) flux
B) agitation
C) confusion
D) disequilibrium
Q4) Identify five factors that are contributing to the sharp rise in the cost of health benefits.
Q5) Accidents and illnesses that must be reported are those that _______________.
A) result in deaths
B) cause the employee to miss work
C) require treatment by a physician
D) All of the choices are correct.
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