Organizational Behavior
Chapter Exam Questions
Course Introduction
Organizational Behavior examines the ways individuals, groups, and structures impact behavior within organizations. This course explores key topics such as motivation, leadership, team dynamics, communication, organizational culture, decision-making, and change management. Through case studies, theoretical frameworks, and real-world examples, students will develop an understanding of how to effectively analyze and influence workplace behaviors to improve organizational effectiveness and employee well-being.
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Human Resource Management 14th Edition by Dean Mondy
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Chapter 1: Human Resource Management: An Overview
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Q1) Jennifer works in an advisory or staff capacity,working with other managers to help them deal with human resource matters.Jennifer is most likely employed as a(n)________.
A) account executive
B) line manager
C) HR manager
D) project manager
Answer: C
Q2) The cultural norms of Japan promote ________.
A) competition between employees
B) unionization
C) competency-based pay
D) loyalty and teamwork
Answer: D
Q3) A human resource manager is an individual who normally acts in an advisory or staff capacity by assisting other managers with HR issues.
A)True
B)False
Answer: True
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Chapter 2: Business Ethics and Corporate Social Responsibility
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Q1) The Corporate and Auditing Accountability,Responsibility and Transparency Act is also known as the Sarbanes-Oxley Act.
A)True
B)False
Answer: True
Q2) Which of the following is NOT a topic included in the social responsibility audit focus?
A) open communication
B) treatment of employees
C) leadership
D) management structure
Answer: D
Q3) At Tyson Foods,Lily serves as the point person who guides everyone in the firm towards ethical actions.Lily most likely serves as the firm's ________.
A) chief financial officer
B) HR manager
C) ethics officer
D) safety officer
Answer: C
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Chapter 3: Equal Employment Opportunity, Affirmative
Action, and Workforce Diversity
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Q1) In which Supreme Court decision was it held that same-sex sexual harassment may be unlawful under Title VII?
A) Oncale v Sundowner Offshore Services
B) Meritor Savings Bank v Vinson
C) Harris v Forklift Systems, Inc.
D) Miller v Bank of America
Answer: A
Q2) Holly,an IT specialist at a bank,is eight months pregnant and experiencing some medical complications.As a result,Holly's doctor has ordered Holly to remain home on bed rest for the last month of her pregnancy.According to the Pregnancy Discrimination Act,Holly is entitled to receive ________.
A) disability benefits
B) flexible benefits
C) scheduling options
D) early retirement
Answer: A
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Chapter 4: Strategic Planning, Human Resource Planning, and Job Analysis
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Q1) Which of the following is NOT a fundamental component of the job analysis process?
A) identifying relevant machines, tools, and equipment
B) identifying relevant laws
C) identifying tasks
D) identifying exclusively the necessary knowledge, skills, and abilities
Q2) As an HR specialist at a large auto manufacturer,you have noticed that many of the technicians employed by your firm are bored with their jobs,not meeting performance goals,and frequently absent.Which of the following would most likely resolve some of these problems among technicians?
A) implementing a job rotation program
B) conducting a new job analysis
C) initiating a hiring freeze
D) downsizing the firm
Q3) ________ of small business owners say they're prepared for succession planning.
A) 31%
B) 75%
C) 15%
D) 40%
Q4) Identify and discuss zero-base forecasting and bottom-up forecasting.
6
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Chapter 5: Recruitment
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Q1) Kevin recently resigned from the army and is searching for a civilian job.Which of the following Web sites would most likely benefit Kevin?
A) servicejobs.com
B) armyjobs.com
C) hirepatriots.com
D) militaryjobs.com
Q2) Ex-offenders are a viable source of employees for restaurants and farms.
A)True
B)False
Q3) Management should be able to use employee databases to identify current employees who are capable of filling available positions.
A)True
B)False
Q4) Colleges,universities,vocational schools,and competing firms are types of recruitment sources.
A)True
B)False
Q5) What is a promotion from within policy? What are the advantages and disadvantages of such a policy?
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Chapter 6: Selection
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Q1) Robert,an HR manager,is preparing to interview candidates for a software engineer position.Which of the following is LEAST likely to appear on Robert's interview planning checklist?
A) developing questions related to the qualities sought
B) prescreening additional applicants with behavioral selection tests
C) comparing an applicant's application and résumé with job requirements
D) preparing a step-by-step plan to present the position, company, division, and department
Q2) An assessment center is a selection approach that requires individuals to perform activities similar to those they might encounter in an actual job.
A)True
B)False
Q3) Over the past year,the company has a workforce of 500 employees.During that period,it hired 200 employees.What is the turnover rate?
A) 250 percent
B) 300 percent
C) 60 percent
D) 40 percent
Q4) How are companies using LinkedIn in their recruitment efforts?
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Chapter 7: Performance Management and Appraisal
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Q1) Managing employee performance should be a ________ process if it is to be the most effective.
A) formal
B) continuous
C) structured
D) bi-annual
Q2) When it is time for Margaret to provide performance appraisals,she organizes her subordinates in a list from best employee to worst employee.Which method does Margaret most likely use?
A) critical incident
B) 360-degree
C) comparison
D) work standards
Q3) The work standards method compares each employee's performance to a predetermined standard.
A)True
B)False
Q4) Discuss how to structure a successful performance appraisal interview.
Q5) Identify and explain the three primary standards that may be used in designing performance appraisal standards.
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Chapter 8: Training and Development
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Q1) What concept consists of all learning experiences resulting in an upgrading of skills and knowledge required in current and future managerial positions?
A) reinforcement development
B) management development
C) organizational development
D) behavioral development
Q2) Organizational development consists of all learning experiences provided by an organization resulting in an upgrading of skills and knowledge required in current and future managerial positions.
A)True
B)False
Q3) A T&D delivery system that takes place away from the production area on equipment that closely resembles equipment actually used on the job is called the
A) vestibule system
B) role playing method
C) succession planning system
D) behavior modeling program
Q4) What impact has technology had on training and development programs?
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Chapter 9: Direct Financial Compensation Core Compensation:
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Q1) Claudia works as a seamstress at a clothing company.She receives $10 for each pair of pants she sews.What type of pay plan is Claudia's employer most likely using?
A) variable pay
B) piecework
C) lump sum pay
D) skill-based pay
Q2) Which of the following is an example of a pay mix policy?
A) less emphasis on both pay and employee benefits and more emphasis on non-financial compensation
B) more emphasis on pay equity between men and women
C) more emphasis on incentive pay than base pay
D) less emphasis on attaining market pay leadership
Q3) The Scanlon plan provides a financial reward to employees for savings in labor costs that result from their suggestions and serves as a type of participative management program.
A)True
B)False
Q4) What is a compensation survey? How do organizations benefit from using compensation surveys?
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Chapter 10: Indirect Financial Compensation Employee
Benefits:
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Q1) Which of the following jobs is most appropriate for telecommuting?
A) machine operator
B) college professor
C) computer programmer
D) sales representative
Q2) Additional money paid to an employee for the inconvenience of working undesirable hours is known as ________.
A) overtime pay
B) base pay
C) hazard pay
D) shift differential pay
Q3) Discuss the basis for distinguishing between qualified plans and nonqualified plans.Be sure to provide definitions of each.
Q4) Unemployment insurance provides workers whose jobs have been terminated through no fault of their own,monetary payments for up to 26 weeks.
A)True
B)False
Q5) What is a consumer-driven health care plan? How do they benefit employers?
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Q6) What are the advantages and disadvantages of offering sabbaticals to employees?
Chapter 11: Labor Unions and Collective Bargaining
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Q1) Which of the following most likely indicates that filing a grievance is appropriate in this situation?
A) Dexter has recently downsized its workforce and outsourced many jobs overseas to save money.
B) The employees assert that Dexter failed to provide them with adequate personal protection equipment.
C) Each of the Dexter employees has recently received a warning for participating in unsafe acts while on the job.
D) The employees argue that the local union should not have used an arbitrator during contract negotiations with Dexter.
Q2) An escalator clause in a labor agreement ________.
A) guarantees annual wage increases
B) widens the scope of the contract
C) compensates for cost of living increases
D) protects management's authority
Q3) The Change to Win Coalition broke away from the AFL-CIO and serves as a rival organization.
A)True
B)False
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Page 13
Chapter 12: Internal Employee Relations
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Q1) Why are discipline and disciplinary action essential at any organization? What methods do firms use to ensure a disciplined workforce?
Q2) Downsizing and termination are synonymous terms.
A)True
B)False
Q3) The term "ghost work" refers to the additional work required of employees who remain after an organization downsizes.
A)True
B)False
Q4) Which of the following terms refers to a process in which a worker is given time off with pay to consider whether he or she wants to follow the rules and continue working for the company?
A) disciplinary action without punishment
B) progressive disciplinary action
C) punitive discipline method
D) hot stove approach
Q5) What are the common reasons that CEOs and other top executives are fired?
Q6) How do employers benefit from outplacement and offboarding?
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Chapter 13: Employee Safety, Health, and Wellness
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Q1) Why is it economically beneficial to maintain workplaces that are safe,healthy,and drug-free?
Q2) What has been the effect on both employers and employees of the Occupational Safety and Health Act of 1970 and the Superfund Amendments Reauthorization Act?
Q3) The EEOC requires businesses to communicate more openly about the hazards associated with the materials they use and produce and the wastes they generate.
A)True
B)False
Q4) What law requires some federal contractors and all federal grantees to agree that they will provide drug-free workplaces as a condition of receiving a contract or grant from a federal agency?
A) Rehabilitation Act
B) Drug-Free Workplace Act
C) Americans with Disabilities Act
D) Fair Labor Standards Act
Q5) As an HR professional,what arguments could you provide to convince top management to support the establishment of a safety program?
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Chapter 14: Global Human Resource Management
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Q1) With the ________ staffing approach,regional groups of subsidiaries reflecting the organization's strategy and structure work as a unit.
A) geocentric
B) polycentric
C) regiocentric
D) ethnocentric
Q2) Which two global staffing approaches are most similar?
A) regiocentric staffing and polycentric staffing
B) regiocentric staffing and ethnocentric staffing
C) regiocentric staffing and allocentric staffing
D) ethnocentric staffing and polycentric staffing
Q3) The ________ approach protects the standard of living of expatriate employees.
A) balance sheet
B) tax equalization
C) human capital valuation
D) operating expense
Q4) In Brazil,women are rapidly moving into the ranks of management.
A)True
B)False
Q5) Discuss the role of strategic human resource management in global business.
Page 16
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