Organizational Behavior and Information Systems Practice Exam
Course Introduction
This course explores the dynamic relationship between organizational behavior and information systems, emphasizing how technology shapes, supports, and transforms workplace practices and cultures. Students will examine foundational theories of organizational behavior, including motivation, communication, leadership, and group dynamics, while learning how information systems influence decision-making, collaboration, and change management. The curriculum integrates case studies and real-world examples to highlight the strategic role of IT in driving organizational effectiveness, innovation, and adaptability in modern business environments.
Recommended Textbook
Information Systems in Organizations People Technology and Processes 1st Edition by Wallace
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12 Chapters
1392 Verified Questions
1392 Flashcards
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Page 2
Chapter 1: Information Systems and People
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Information systems are ________.
A) not relevant to the strategy of nonprofit organizations
B) a core feature of a company's strategic vision
C) not relevant to the strategy of government agencies
D) a core feature of a company's marketing campaign
Answer: B
Q2) Explain how Amazon.com uses web-based front offices and online self-service to improve its customer relationship.
Answer: Amazon.com uses web-based front offices, and online self-service to improve its customer relationship. Scattered throughout Amazon.com's site are recommendations based on previous purchases, encouragements to "review this book" or "rate this item," special discounts and coupons, storage space for your wish lists and gift ideas, and many other innovative features to map out your preferences and build a stronger relationship. All of this data contributes to Amazon's customer relationship management excellence, generating an enormous capacity to understand each person, make recommendations, and predict behavior.
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3
Chapter 11: Systems Development and Procurement
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Which of the following is an example of a systems integrator?
A) A consultant who ensures that employees are making the best use of information systems.
B) A manager who, through leadership, prepares the organization for change to become dynamic.
C) A manager who inspires employees to work together and provide resources the project team needs.
D) A consultant who ensures that hardware and software components of an IS work together.
Answer: D
Q2) ________ is a peer review process in which programmers familiar with the project and the development environment check over one another's work to ensure it is well documented and properly written.
A) Double-blind review
B) Single-blind review
C) Adversarial review
D) Code review
Answer: D
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Chapter 12: Project Management and Strategic Planning
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) What is a program management office?
Q2) Business continuity refers to the willingness of an organization to pull the plug on a project in which huge sums and resources need to be invested.
A)True
B)False
Q3) In which of the following areas of a project is a work breakdown structure used?
A) communications management
B) quality management
C) risk management
D) scope assessment
Q4) Which of the following is a critical factor that causes the failure of projects?
A) limited scope
B) low customization
C) high stakeholder involvement
D) unrealistic time frames
Q5) Executing processes involve coordinating efforts that ensure the tasks on the work breakdown structure are carried out properly.
A)True
B)False
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Chapter 2: Information Systems and Strategy
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Which of the following is the best example of the strategic use of IT?
A) maintaining the IT systems of a company
B) establishing a data center to store key information
C) transforming the business model of an organization
D) licensing the software that a company will use
Q2) Which of the following is a common way to decrease the IT spending of a company?
A) shifting to proprietary software
B) moving toward cloud computing
C) increasing in-house IT personnel
D) reducing outsourcing operations
Q3) Which of the following is a major ethical issue arising out of value chain extension?
A) Who is responsible when there is damage?
B) How many members should there be in the chain?
C) What should be the marketing strategy?
D) Should the company make revenue by expansion?
Q4) The threat of new entrants in an industry is very high when startups open business with little capital and few employees.
A)True
B)False
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Chapter 3: Information and Communications
Technologies: The Enterprise Architecture
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Software which is freely distributed along with the code underlying the program, without the aim of generating revenue, is known as ________.
A) legacy software
B) proprietary software
C) open source software
D) firmware
Q2) Which of the following types of networks has one or more high performance hosts running programs and storing data that different users can access?
A) client-server network
B) overlay network
C) peer-to-peer network
D) voice over IP network
Q3) The maximum amount of information measured in bits per second which a particular channel can transmit is called its ________.
A) frequency
B) spectral efficiency
C) wavelength
D) bandwidth
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Chapter 4: Managing Information Resources with Databases
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) The database model that organizes information into tables of records that are connected to one another by linking a field in one table to a field in another table with matching data is called ________.
A) hierarchical database
B) relational database
C) network database
D) object-oriented database
Q2) In a firm, an employee might be working on any number of projects, each of which can have any number of employees assigned to it. In the context of database architecture, this is an example of a ________ relationship.
A) one-to-many
B) many-to-one
C) many-to-many
D) one-to-one
Q3) Database developers avoid using meaningful information for primary keys.
A)True
B)False
Q4) How are databases used across organizational boundaries? Illustrate with an example.
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Chapter 5: Information Systems for the Enterprise
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Which of the following is a function of the International Accounting Standards Board (IASB)?
A) representing accountants employed in the public and private sectors in the United States
B) Establishing international standards on ethics in auditing and public sector accounting.
C) developing and promoting a single worldwide set of financial reporting standards
D) providing professional accountants worldwide with access to a wide range of resources
Q2) An integrated application suite to support the whole enterprise that includes modules to manage financials, human resources, supply chain, customer relationships, and other business processes, creating a "suite of suites" is called ________.
A) enterprise resource planning
B) total quality management
C) business advancement planning
D) business process management
Q3) What is a web beacon? How can people avoid them?
Q4) Which sensing device would be appropriate for the supply chain of a blood bank?
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9
Chapter 6: The Web and E-Commerce
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) ________ is an Internet marketing strategy used to increase the quantity and quality of traffic from search engines, often by improving the site's position in result lists.
A) Search engine marketing
B) Search engine optimization
C) Geotargeting
D) Content farming
Q2) A newly opened law firm in Kirkland decides to create a small website which provides a brief introduction of the firm, its mission, the contact information and address of the firm, and a client list. Which of the following information architectures would be most suitable for their website?
A) flat website architecture
B) hierarchical website architecture
C) multi-dimensional website architecture
D) sequential architecture
Q3) Overall spending for online ad campaigns worldwide is higher than for television.
A)True
B)False
Q4) What is the Adwords program?
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Chapter 10: Ethics, Privacy, and Security
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) A drawback of using proxy servers for online anonymity is the need to rely on the company that operates the proxy servers and its promise to protect its customers' identities.
A)True
B)False
Q2) A cognitive obstacle for strong passwords is the capacity of human memory.
A)True
B)False
Q3) The downside of using surveillance techniques at work is that it pits management against staff, and undermines the bond of loyalty that might otherwise develop.
A)True
B)False
Q4) Which of the following laws prohibits businesses from sending misleading or deceptive commercial e-mails but denies recipients any legal recourse on their own?
A) CAN-SPAM Act
B) Gramm-Leach-Bliley Act
C) European Union's Data Protection Directive
D) State Security Breach Notification Law
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Chapter 7: Business Intelligence and Decision Support
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Companies use intelligent agents to extract useful business intelligence from private inaccessible Web sites.
A)True
B)False
Q2) Business intelligence is said to be used at the ________ if companies use it to bring meaningful, performance-related information to all employees.
A) operational level
B) directional level
C) strategic level
D) tactical level
Q3) ________ refers to analyzing historical and seasonal trends and then taking into account existing and predicted business conditions to estimate some variable of interest.
A) Optimization
B) What-if analysis
C) Forecasting
D) Goal seeking analysis
Q4) What are the six key design tips recommended for designing a dashboard?
Q5) What is text mining and how does it work?
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Chapter 8: Collaborating with Technology
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Media richness measures how well a communication medium can provide avenues for revenue generation.
A)True
B)False
Q2) Which of the following is an example of a free IM software client?
A) Skype
B) Excel
C) WordPress
D) Linux
Q3) The vCard is a file format which is used to exchange business card information electronically.
A)True
B)False
Q4) Which of the following is an advantage of asynchronous discussion forums?
A) They are not moderated and, hence, allow users to speak freely.
B) They allow users to remain completely anonymous.
C) They do not allow users to use pseudonyms and require real-world contact details.
D) They allow users to reply to topics at any time.
Q5) What is microblogging?
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Chapter 9: Knowledge Management and E-Learning
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Which of the following is a characteristic of image recognition?
A) converting images into text
B) examining images and converting them into machine-readable code
C) analyzing and enhancing photographic data
D) scanning facial features and returning possible matches from a database
Q2) The first step involved in knowledge management is to share, organize, and value the knowledge.
A)True
B)False
Q3) A collection of online tools that organizes and collects a variety of activities for a team, such as team calendars, documents multimedia repositories and discussion boards, is known as a ________.
A) team workspace
B) dashboard
C) community of practice
D) blog
Q4) Discuss how social network analysis can help in locating sources of relevant knowledge.
Q5) What is a semantic web?
Q6) What is knowledge management?
Page 14
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