Organisational Behaviour Exam Preparation Guide
Course Introduction
Organisational Behaviour explores how individuals, groups, and structures influence behaviour within organisations. The course examines topics such as motivation, team dynamics, leadership, organisational culture, communication, decision-making, and conflict management. By understanding these concepts, students gain insights into improving workplace effectiveness and personal performance, fostering positive organisational environments, and navigating complex interpersonal and group situations. The course combines theoretical perspectives with practical applications, equipping students with essential skills for managing people and processes in contemporary organisations.
Recommended Textbook Management 8th Australia Edition by Stephen Robbins
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18 Chapters
2328 Verified Questions
2328 Flashcards
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Page 2
Chapter 1: Managers in the Workplace
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) How can managers assist organisations in handling complex and critical issues within the organisation?
A)by increasing organisational efficiency based on financial performance
B)by restricting employee unsupervised activities thereby limited potential errors
C)by creating a workplace environment so others can perform various tasks
D)by mentoring a better line-management force so the manager will not have to follow-up
E)by increasing collaboration across units based on skills and abilities
Answer: C
Q2) In a short essay, discuss the universality of management.
Answer: Management is needed in all types and sizes of organisations, at all organisational levels, in all organisational work areas and in all organisations, no matter what country they're located in.This is known as the universality of management.Managers in all these settings will plan, organise, lead and control.However, this is not to say that management is done the same way in all these scenarios.
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3
Chapter 2: Management History
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) Refer to A Look Back (Scenario).Cindy spent some time visiting with ________, a researcher she previously knew little about but who also contributed to management science by being among the first to use motion picture films to study hand-and-body motions and by devising a classification scheme known as a 'therblig'.
A)Henry Gantt
B)Max Weber
C)Chester Barnard
D)Frank Gilbreth
E)Mary Parker Follett
Answer: D
Q2) Follett's ideas about the relationship between management and workers is described by which of the following statements?
A)Management controls worker behaviour.
B)Managers should rely on their authority.
C)Managers should implement people-oriented decisions.
D)There is an inherent conflict between management and workers that can be overcome.
E)Management should rely on their knowledge and power to lead workers.
Answer: C
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Chapter 3: Managing the External Environment and Organisational Culture
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) Environmental uncertainty can be divided into two dimensions: degree of trust and degree of integration.
A)True
B)False
Answer: False
Q2) The ________ the stakeholder and the ________ the environment, the more managers need to rely on establishing explicit stakeholder partnerships.
A)less critical; more uncertain
B)less critical; more certain
C)more critical; more uncertain
D)more critical; more certain
E)less critical; less uncertain
Answer: C
Q3) In the omnipotent view of management, much of an organisation's success or failure is due to forces outside management's control.
A)True
B)False
Answer: False
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Chapter 4: Managing in a Global Environment
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) A geocentric attitude is characterised by parochialism.
A)True
B)False
Q2) According to the textbook, most organisations start doing business globally by ________.
A)exporting and importing
B)licensing and franchising
C)strategic alliances
D)joint ventures
E)global sourcing
Q3) Compared to many other countries, the Australian and New Zealand legal-political environment is considered ________.
A)radical
B)stable
C)unstable
D)fixed
E)static
Q4) Multinational corporations maintain operations in multiple countries.
A)True
B)False
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Chapter 5: Social Responsibility and Managerial Ethics
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) According to the textbook, 'social responsibility' and 'social responsiveness' are the same thing.
A)True
B)False
Q2) According to the four approaches to being 'green', the stakeholder approach includes _____.
A)shareholders
B)human concerns
C)safe products
D)fair prices
E)high-quality products
Q3) Refer to What Would You Do? (Scenario).If you (as head of the company)made your decision based on what was best for the shareholders, you would be operating with the ________ view of social responsibility.
A)neoclassical
B)classical
C)conservative
D)socioeconomic
E)contemporary
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Page 7
Chapter 6: Managers As Decision Makers
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) Refer to Decision-making Conditions (Scenario).Helen knows that she is operating in an uncertain environment.She is basically a pessimist and we would, therefore, expect her to follow a ________ strategy.
A)certainty
B)risk
C)minimax
D)maximax
E)maximin
Q2) Structured problems align well with which type of decision making?
A)programmed
B)satisficing
C)intuition
D)'gut feeling'
E)'garbage can' approach
Q3) In identifying a problem, a manager ________.
A)expects problems to be very obvious
B)looks for discrepancies that can be postponed
C)avoids acting under pressure or stress
D)compares the current state of affairs with where they want to be
E)both A and D
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Chapter 7: Managing Change and Innovation
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) A bank offering personal and financial counselling to employees prior to an upcoming downsizing is an example of what kind of tactic for reducing change resistance?
A)manipulation and co-optation
B)negotiation
C)facilitation and support
D)education and communication
E)coercion
Q2) 'Buying off' the leader of a resistance group in order to get his/her endorsement is an example of what kind of tactic for reducing change resistance?
A)negotiation
B)co-optation
C)facilitation and support
D)coercion
E)education and commitment
Q3) A leadership change can facilitate cultural change.
A)True
B)False
Q4) In a short essay, list and discuss six characteristics of an innovative culture.
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Chapter 8: Foundations of Planning
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120 Flashcards
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Sample Questions
Q1) Refer to Developing Plans (Scenario).You should probably assign yourself and other top executives to help develop the ________ plan.
A)operational
B)specific
C)overall
D)financial
E)strategic
Q2) The ________ of the planning process contributes more to high performance than does the ________ of planning.
A)quality; implementation
B)implementation; quality
C)quality; extent
D)extent; implementation
E)implementation; extent
Q3) Effective planning in dynamic environments means flattening the organisational hierarchy.
A)True
B)False
Q4) In a short essay, list and discuss the five steps in the goal-setting process.
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Chapter 9: Strategic Management
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) A successful strategy will be one that tells managers how to succeed in spite of an organisation's environment.
A)True
B)False
Q2) In a short essay, list and discuss three strategies where organisations might use e-business to gain a competitive advantage.Give examples of each.
Q3) Lower-level managers in an organisation are typically responsible for which of the following types of strategies?
A)functional-level strategies
B)business-level strategies
C)corporate-level strategies
D)mergers and acquisitions
E)unique competitive advantage
Q4) Strategic management does not occur in the public sector due to its dependence on tax dollars.
A)True
B)False
Q5) In a short essay, describe the three reasons for the importance of strategic management.
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Chapter 10: Managerial Controls
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Of the following, which is NOT a reason why control systems are important?
A)Controlling activities provide the critical link back to planning.
B)Control mechanisms support employee empowerment.
C)Controls help protect the organisation against threats.
D)Controls guarantee goal attainment.
E)Controls provide a way to compare current status with goals and objectives.
Q2) ________ is a measure of how appropriate organisational goals are and how well an organisation is achieving those goals.
A)Situational effectiveness
B)Organisational effectiveness
C)Competitor analysis
D)Organisational strategy
E)Environmental scanning
Q3) 'Performance' is the end result of an activity.
A)True
B)False
Q4) Electronic workplace monitoring in Australia is illegal.
A)True
B)False
Q5) In a short essay, discuss the common measures of organisational performance.
Page 12
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Chapter 11: Managing Operations
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) The service quality dimension described as 'giving all customers similar experiences each time' is called ________.
A)convenience
B)flexibility
C)consistency
D)accuracy
E)courtesy
Q2) In a short essay, list 10 of Deming's 14 points for improving management's productivity.
Q3) Refer to Non-Deming (Scenario).Which of the following is a Deming point that Bob's company was definitely violating?
A)Teach employees to fear poor quality work.
B)Drive out fear.
C)Push employees to their greatest level.
D)Encourage stressful management.
E)Encourage fear in supervisors.
Q4) In a short essay, list and discuss four obstacles that managers must deal with in managing the value chain.
Q5) In a short essay, discuss technology's role in manufacturing.
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Chapter 12: Organisational Structure and Design
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) Woodward's studies generally demonstrate that organisation ________ should adapt to their ________.
A)processes; environment
B)employees; leaders
C)technologies; legal constraints
D)structures; technology
E)outputs; resources
Q2) An organic organisation would likely be very flexible.
A)True
B)False
Q3) Refer to Consultants R Us (Scenario).If Custom Leather produces in large batches, this is termed ________ production.
A)mass
B)process
C)unit
D)environmental
E)procedural
Q4) In a short essay, discuss the matrix organisational structure.
Q5) In a short essay, list and discuss the five common forms of departmentalisation.
Page 14
Q6) In a short essay, explain the concept of a boundaryless organisation.
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Chapter 13: Managing Teams
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) At the completion of which of the following stages of group development would there be a relatively clear hierarchy of leadership within the group and agreement on the group's direction?
A)storming
B)forming
C)performing
D)norming
E)conforming
Q2) Refer to Strato Engineering (Scenario).The team (1)that is working on the model CVF-D is a ________ team.
A)problem-solving
B)self-managed
C)virtual
D)command
E)cross-functional
Q3) In a short essay, list and discuss the five stages of group development.
Q4) Small groups tend to complete tasks faster than larger groups.
A)True
B)False
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Chapter 14: Managing Human Resources
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Refer to A Legal Question (Scenario).Asha's solicitor suggested that she consider looking into a violation of a law that 'prohibits discrimination in recruitment, promotion and dismissal decisions based on grounds of religious or ethnic beliefs, age, race, gender, sexual orientation, disability or marital status.' This is known as the ________.
A)Employee Relations Act 2000
B)Workplace Relations Act 1996
C)Human Rights Act 1993
D)Sex Discrimination Act 1975
E)State Sector Act 1988
Q2) In a short essay, discuss two alternative approaches to determining compensation called skill-based pay and variable pay.Include a specific example of skill-based pay to support your answer.
Q3) Learning a job by studying under an experienced worker is known as ________.
A)job rotation
B)self-paced instruction
C)mentoring
D)apprenticeship
E)simulation
Q4) In a short essay, discuss job analysis, job description and job specification.
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Chapter 15: Understanding and Managing Individual Behaviour
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) We tend to attribute our own successes to ________, while putting the blame for our failures on ________.
A)power; other people
B)luck; the environment
C)our parents; ourselves
D)ability; luck
E)our bosses; co-workers
Q2) Which psychologist is associated with a well-documented personality-job fit theory?
A)Holland
B)Skinner
C)Adams
D)Bandura
E)Volker
Q3) In a short essay, discuss the Myers-Briggs Type Indicator.Be sure to include a discussion of the four dimensions of personality to support your answer.
Q4) In a short essay, describe attribution theory, and the main factors which determine an attribution.
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Chapter 16: Managers and Communication
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) The ability of customer service employees to listen actively and communicate effectively goes a long way ________.
A)in whether or not the situation is resolved to the customer's satisfaction
B)toward making sure the problem doesn't happen again
C)establishing a programmed decisions approach to reoccurring problems
D)in making sure the customer has no hard feelings toward the company
E)in determining whether the customer will return
Q2) According to the textbook, the average person normally speaks at a rate of about ________ per minute.
A)125 to 200 words
B)50 to 125 words
C)more than 500 words
D)200 to 350 words
E)350 to 500 words
Q3) When personal interaction is not physically possible, real-time collaboration software may be a better communication choice than sending an email and waiting for a response.
A)True
B)False
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Page 18
Chapter 17: Motivating Employees
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) Motivation is a result of an interaction between a person and a situation.
A)True
B)False
Q2) In a short essay, list and discuss four types of flexible working schedules that have been implemented by organisations as a response to the varied needs of a diverse workforce.
Q3) Refer to Design Your Own Job (Scenario).Some employees are working from home via computers.This work arrangement is termed ________.
A)job sharing
B)flexitime
C)a compressed workweek
D)teleworking
E)flexible work hours
Q4) The best managers are high in the need for ________ and low in the need for ________.
A)affiliation; power
B)power; affiliation
C)power; achievement
D)achievement; affiliation
E)achievement; power
Page 19
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Chapter 18: Managers As Leaders
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Sample Questions
Q1) A visionary leader will articulate all of the following in their vision EXCEPT ________.
A)possibilities that are inspirational
B)new ways of doing things
C)clear and compelling imagery
D)realistic futures
E)easily achieved futures
Q2) Fiedler's model of leadership was the first ________ model.
A)team
B)contingency
C)path-goal
D)empowerment
E)visionary
Q3) The least-preferred co-worker questionnaire measures whether a person is task or relationship oriented.
A)True
B)False
Q4) Managers and leaders are the same.
A)True
B)False
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