Oral Communication Solved Exam Questions
Course Introduction
Oral Communication is a foundational course designed to develop students effective speaking and listening skills in a variety of settings. Emphasizing both theory and practice, the course covers key aspects such as speech organization, audience analysis, verbal and nonverbal communication, active listening, and the use of visual aids. Students will participate in individual and group presentations, debates, and discussions to enhance their confidence, clarity, and persuasiveness. Through constructive feedback and self-reflection, learners will improve their ability to express ideas clearly, adapt messages to diverse audiences, and engage in meaningful interpersonal and public communication.
Recommended Textbook
A Concise Public Speaking Handbook 4th Edition by Steven A. Beebe
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Chapter 1: Speaking in Public
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Sample Questions
Q1) Which of the following is affected by a speaker's posture and gestures?
A) visual communication channel
B) auditory communication channel
C) internal noise
D) context
Answer: A
Q2) One of the ways that public speaking and conversation are different is that public speaking is
A) unplanned.
B) more formal.
C) less complicated.
D) more casual.
Answer: B
Q3) The environment or situation in which a speech occurs is termed A) a channel.
B) feedback.
C) the context.
D) the message.
Answer: C
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Page 3
Chapter 2: Improving Your Confidence
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Sample Questions
Q1) The closer to the time came for Dennis to present his speech, the more anxious he became. While watching the speech just before his, Dennis felt his heart pounding and felt as though he would forgeteverything he planned to say. Which of the following statements BEST reflects this situation?
A) Obviously, Dennis is a beginning speaker. If he had more experience he wouldn't get nervous.
B) It is obvious that Dennis isn't prepared for his speech or else he wouldn't be nervous.
C) Dennis is experiencing a severe physical reaction that stems from low self-esteem.
D) Dennis is experiencing a form of anxiety that is common to public speakers.
Answer: D
Q2) When practicing your speech, you should rehearse the speech mentally to yourself; practicing out loud will only make you more nervous.
A)True
B)False
Answer: False
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4
Chapter 3: Presenting Your First Speech
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Sample Questions
Q1) You should deliver your speech in a conversational style.
A)True
B)False
Answer: False
Q2) According to the text, what is the BEST way to rehearse your speech?
A) aloud, but seated and with your eyes closed so as to reduce anxiety
B) in your head rather than aloud, to maximize your spontaneity when you give the speech
C) aloud, standing just as you will when you deliver the speech to your audience
D) alone, in a room where you are most comfortable
Answer: C
Q3) All of the following are guidelines for outlining your speech EXCEPT
A) use italics for your main points.
B) use Roman numerals to indicate your major ideas.
C) use capital letters for supporting points.
D) use Arabic numerals if you need to subdivide your ideas further.
Answer: A
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Chapter 4: Ethics and Free Speech
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Sample Questions
Q1) In a digital era, free speech, especially via the Internet and mobile phones, has become a global issue.
A)True
B)False
Q2) If your overall objective is NOT just to inform or persuade, but you attempt to coerce listeners, then you are violating a speaking ethic that expects speakers to A) have clear, responsible goals.
B) acknowledge their sources.
C) be unbiased.
D) use sound evidence and reasoning.
Q3) In 1964, the Supreme Court ruled that before a public official can recover damages for slander, he or she must
A) prove that the slanderous statement was made with actual malice. B) agree to a lie detector test that proves his or her intentions are honest.
C) prove that the slander presents a clear and present danger.
D) sign a contract waiving his or her right to free speech.
Q4) Beliefs and values by which we determine right from wrong are termed ethics.
A)True
B)False
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Chapter 5: Listening
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Sample Questions
Q1) _____ is the process of listening to evaluate the quality, appropriateness, value, and importance of the information you hear.
A) Accommodation
B) Critical listening
C) Information overload
D) Reasoning
Q2) _____ is the process of using a method or standards to evaluate the effectiveness and appropriateness of messages.
A) Accommodation
B) Critical listening
C) Rhetorical criticism
D) Reasoning
Q3) An audience member who nonverbally communicates disagreement with the speaker's message speaker is listening ethically.
A)True
B)False
Q4) Arelational-oriented listener prefers a speaker who avoids emotion.
A)True
B)False
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Chapter 6: Analyzing Your Audience
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Sample Questions
Q1) Multiple-choice, tru, and agreedisagree questions are examples of open-ended questions.
A)True
B)False
Q2) Ethnocentrism is the same thing as patriotism.
A)True
B)False
Q3) When a speaker uses terms like "African-American" and "Asian-American," the speaker is attending to
A) racial elements of psychological audience analysis.
B) ethnic elements of demographic audience analysis.
C) elements of situational audience analysis.
D) cultural elements of psychological audience analysis.
Q4) A speaker who analyzes the audience's income, occupation, and education is interested in its
A) cultural awareness.
B) individualism.
C) ethnicity.
D) socioeconomic status.
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Chapter 7: Adapting to Your Audience as You Speak
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Sample Questions
Q1) Which of the following nonverbal responses are indicators of interest and support?
A) nods of agreement and general body movement.
B) a tilted head and a frozen smile
C) frequent applause and nods of agreement
D) feet shuffling and general body movement
Q2) When adapting your speech to an audience from a collectivistic culture you should A) show the immediate impact of any ideas you propose.
B) appeal to persistence and the long-term benefits of your information.
C) emphasize how your information can help them as individuals.
D) point out the benefits of your information to their community.
Q3) Audience diversity refers to only the ethnicity and cultural background of audience members.
A)True
B)False
Q4) Audience members that are moving around and shifting in their seats are more likely to be attentive to what you are saying.
A)True
B)False
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9
Chapter 8: Developing Your Speech
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Sample Questions
Q1) When selecting a speech topic, the audience is an equally important factor as the interests or knowledge of the speaker.
A)True
B)False
Q2) An informative speech has been assigned, so Angel starts to worry about what he can possibly present to his class. That night he takes out a blank sheet of paper and just starts writing down every possibleidea for a speech topic that he can think of. What is Angel doing?
A) brainstorming
B) procrastinating
C) topic narrowing
D) searching
Q3) With a general purpose of "to inform," a speaker offers information to change or reinforce an audience's convictions.
A)True
B)False
Q4) Acentral idea can be worded as a phrase or a question.
A)True
B)False
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Chapter 9: Gathering Supporting Material
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Sample Questions
Q1) One excellent full-text database that focuses on business and law and includes magazines, newspapers, government documents, and journals is
A) ERIC.
B) Info Trac.
C) LexisNexis Academic.
D) Reader's Guide.
Q2) Libraries' collections of books are generally called A) stacks.
B) archives.
C) stashes.
D) periodicals.
Q3) Google scholar is an example of a A) database.
B) World Wide Web.
C) Web directories.
D) vertical search engine.
Q4) Web sites from countries other than the United States include a country code. A)True
B)False
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Chapter 10: Supporting Your Speech
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Sample Questions
Q1) A skilled public speaker should consider accountability, accuracy, objectivity, recency, usability, and diversity in evaluating any supporting material he or she hopes to use.
A)True
B)False
Q2) The most authoritative source for statistics is the primary source.
A)True
B)False
Q3) The best types of illustrations are those that are NOT personal to the speaker.
A)True
B)False
Q4) An opinion stated by a "person on the street" when interviewed by a local television station reporter about a local tax issue is providing
A) factual material.
B) expert testimony.
C) lay testimony.
D) unbiased testimony.
Q5) Both analogies and definitions deal with relationships and comparisons. A)True
B)False
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Chapter 11: Organizing Your Speech
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Sample Questions
Q1) When your central idea naturally divides into various areas to be supported, the organizational pattern is
A) chronological.
B) causal.
C) spatial.
D) topical.
Q2) In her speech, Cate first describes how hunger is a worldwide problem, she then explains that there is a hunger problem in the U.S., and finally she describes a family suffering from hunger in her hometown.What aspect of supporting material organization is Cate employing here?
A) the primacy-recency principle
B) the "soft" to "hard" evidence principle
C) the complexity principle
D) the specificity principle
Q3) A planned pause in a speech may be used as
A) an effective filler.
B) a nonverbal transition.
C) a summary.
D) an internal preview.
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Page 13
Chapter 12: Developing an Introduction
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Sample Questions
Q1) A speech introduction that begins with, "Did you know that a light bulb has been invented that will last ten times as long as the ones we use today, but the government won't let it be marketed to thepublic?" is employing a device known as
A) a reference to a historical event.
B) a personal reference.
C) a startling statement.
D) an anecdote.
Q2) "You have heard several ideas for investing your money wisely, this morning, but I'm going to share with you a way to do it with maximum safety and minimal risk," is an example of a(n)
A) historical event reference.
B) recent event reference.
C) preceding speech reference.
D) personal reference.
Q3) Proximity refers to the degree to which listeners should act.
A)True
B)False
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Chapter 13: Developing a Conclusion
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Sample Questions
Q1) One of the purposes of a conclusion is to motivate the audience to act.
A)True
B)False
Q2) Alluding to the introduction in your conclusion will make your speech memorable and
A) motivate the audience to respond.
B) enhance your credibility.
C) invoke a sense of proximity.
D) leave your audience feeling completely satisfied.
Q3) In his speech about registering to vote, Dan explains the new legislation that allows voter registration to coincide with driver's license renewal. But he concludes by stating that anyone who is notregistered should immediately register in time for the next election. Finally, Dan reiterates: "Everyone please register to vote; it's your right and your duty as a citizen." What aspect of effective conclusions has Dan utilized?
A) an appeal to respond on the part of the audience
B) a personal reference to his own experience
C) an effective summary of main points in a speech
D) an inspirational appeal or challenge to the audience
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Chapter 14: Outlining and Revising Your Speech
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Sample Questions
Q1) In a preparation outline, the specific purpose should be placed
A) in the introduction.
B) at the top of the outline.
C) on the source page.
D) at the bottom of the outline.
Q2) On the evaluations for your previous two speeches, you received a comment about a "speedy vocal delivery." You want to make sure not to repeat that mistake on your next speaking assignment, so youwriteinthe margins of your note cards "Slow down." Is this appropriate to do in speaking notes?
A) No; comments like this may be seen by the audience and damage your credibility.
B) Yes; comments like this are effective delivery reminders on speaking notes.
C) Yes, but only if you include those comments on your original preparation outline.
D) No; comments like this will only confuse you and make you more nervous when you speak.
Q3) The preparation outline is typically used by a speaker during the speech.
A)True
B)False
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Chapter 15: Using Words Well
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Sample Questions
Q1) _____ meanings of words are NOT normally found in the dictionary.
A) Denotative
B) Connotative
C) Specific
D) Alternative
Q2) Parallelism occurs when many words in a sentence begin with the same letter.
A)True
B)False
Q3) Sexist language is always a direct and intentional form of discrimination.
A)True
B)False
Q4) ________ occurs when two or more clauses or sentences have the same grammatical pattern.
A) Antithesis
B) Parallelism
C) Repetition
D) Alliteration
Q5) Asimile is an implied comparison.
A)True
B)False
Page 17
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Chapter 16: Methods of Delivery
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Sample Questions
Q1) Extemporaneous speaking is delivered in a conversational style.
A)True
B)False
Q2) An impromptu speech does not have to be organized.
A)True
B)False
Q3) Extemporaneous speaking and impromptu speaking are the same thing.
A)True
B)False
Q4) Delivering a speech from a written or memorized general outline is termed
A) extemporaneous speaking.
B) manuscript speaking.
C) impromptu speaking.
D) memorized speaking.
Q5) When the president of the U.S. delivers his State of the Union speech, the type of speech classified by method of delivery would be
A) manuscript.
B) impromptu.
C) memorized.
D) extemporaneous.
Page 18
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Chapter 17: Nonverbal Communication
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Sample Questions
Q1) Gestures that reiterate your verbal message, such as holding your hands out to show how long an object is, are termed
A) repeating.
B) contradicting.
C) substituting.
D) complementing.
Q2) For North Americans, the most important aspect of delivery in a public speaking situation is
A) gestures.
B) eye contact.
C) credibility.
D) immediacy.
Q3) When Kelsey says, "How many of you have ever donated money to causes that support the homeless?" as she extends the palms of her hands toward the audience to invite a response. Kelsey's nonverbal communication serves what function?
A) regulating
B) substituting
C) repeating
D) emphasizing
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Page 19
Chapter 18: Verbal Communication
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Sample Questions
Q1) You should rehearse your speech standing up so you can get a feel for your use of gestures as well as your vocal delivery.
A)True
B)False
Q2) What aspects of vocal delivery are directly related to the obligation of a speaker to be understood by an audience?
A) pitch, volume, rate, and pronunciation
B) articulation, rate, dialect, and vocal variation
C) volume, articulation, dialect, and pronunciation
D) vocal variation, pitch, volume, and pronunciation
Q3) Vocalized pauses such as "you know" are used by so many speakers that they are not noticeable.
A)True
B)False
Q4) The BEST public speakers vary their inflection considerably.
A)True
B)False
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Chapter 19: Adapting and Delivering Your Speech
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Sample Questions
Q1) A final mental rehearsal right before your speech will help ensure a successful delivery.
A)True
B)False
Q2) Japan would be considered a high-context culture.
A)True
B)False
Q3) Ethnocentrism means that you value other cultures more than you value your own.
A)True
B)False
Q4) When responding to audience questions, you should always
A) ignore hostile questions.
B) let the audience ask the first question.
C) stay on message.
D) provide lengthy, detailed answers.
Q5) You should never use verbal signpost while answering audience questions.
A)True
B)False
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Chapter 20: Selecting Presentation Aids
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Sample Questions
Q1) ______ are a type of visual aid that shows relationships between two or more variables.
A) Line graphs
B) Pie graphs
C) Bar graphs
D) Picture graphs
Q2) A_______ is a pictorial representation of statistical data.
A) a model
B) a graph
C) a slide
D) a drawing
Q3) ______ are a type of visual that consists of flat areas of varying lengths used to represent information.
A) Bar graphs
B) Pie graphs
C) Line graphs
D) Picture graphs
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Page 22
Chapter 21: Preparing and Using Presentation Aids
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Sample Questions
Q1) Speakers should limit text to key words and phrases when using computer-generated presentation aids.
A)True
B)False
Q2) Some presentation aids speak for themselves, you don't need to explain them.
A)True
B)False
Q3) Elena was giving her speech on why college athletes should be paid for playing their sport. In her PowerPoint, she uses an image of an attractive football player posing with his shirt off. Was usingthispicture helpful in persuading her audience?
A) Yes, because it got the audience's attention.
B) Yes, because it was relative to her topic.
C) No, because the image didn't complement the image created by her spoken words.
D) No, because the image of the football player was stereotypical.
Q4) When preparing visual aids, use simple drawings or pictures.
A)True
B)False
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23
Chapter 22: Informative Speaking
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Sample Questions
Q1) Research suggests that two days after your speech, most audience members will still remember about 75 percent of your speech.
A)True
B)False
Q2) An effective way to keep an audience's attention is to tell a story. According to your text, what are elements of a good story?
A) action, suspense, dialogue, humor
B) characters, plot, action, humor
C) conflict, dialogue, action, humor
D) conflict, action, suspense, humor
Q3) The art and science of teaching adults to learn is termed A) andragogy.
B) pedagogy.
C) ideology.
D) analogy.
Q4) A speech about procedures reviews how something works or describes a process.
A)True
B)False
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Chapter 23: Understanding Principles of Persuasive Speaking
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Sample Questions
Q1) When stating your central idea in a persuasive speech, it is useful to state it as
A) a summary.
B) a specific purpose.
C) a proposition.
D) a challenge.
Q2) Listeners are more likely to be persuaded if you help them solve their problems or meet their needs.
A)True
B)False
Q3) The process of changing or reinforcing a listener's attitudes, beliefs, values, or behaviors is
A) motivation.
B) persuasion.
C) argument.
D) logic.
Q4) Appealing to a social need to persuade is effective because it reflects the desire to feel good about ourselves.
A)True
B)False
Page 25
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Chapter 24: Using Persuasive Strategies
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Sample Questions
Q1) The audience's perception of a speaker's competence, trustworthiness, and dynamism is termed
A) credibility.
B) charisma.
C) character.
D) personality.
Q2) Shylah states in her persuasive speech, "Marijuana is a safe alternate to alcohol. I know this because most of my friends use it and they're fine." You recognize this fallacy as
A) bandwagon.
B) ad hominem.
C) red herring.
D) false cause.
Q3) Persuasion referencing _____ is an emotional appeal that reaches the audience through shared beliefs based on cultural heritage or faith.
A) hope
B) commonality
C) myth
D) charm
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Page 26
Chapter 25: Speaking on Special Occasions
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Sample Questions
Q1) Some humor may be appropriate in a eulogy or speech of tribute to someone who died.
A)True B)False
Q2) The keynote speaker at a conference should mention all the other speakers that will follow.
A)True B)False
Q3) As maid of honor, Rhonda's toast at her best friend's wedding was as follows: "To the best girlfriend that ever graced my hometown, the best person to cry with, to laugh with, and to be happy with, on herhappiest day; I wish you both all the best." Was this effective, according to the criteria discussed in the chapter on special-occasion speaking?
A) No, because it was not funny.
B) No, because it was too personal.
C) Yes, because it was funny.
D) Yes, because it was sincere.
Q4) A pun and a spoonerism use the same verbal strategy for humorous effect.
A)True B)False
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Chapter 26: Speaking in Small Groups
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Q1) In order to enhance teamwork in a group presentation, it is imperative to
A) ensure everyone makes equal contributions.
B) ensure everyone understands the assignment.
C) solve the problem or issue as quickly as possible.
D) incorporate every suggestion.
Q2) Your office improvement committee at work has thoroughly discussed the problem of a noisy office environment. Now they are starting to generate possible solutions, but are getting bogged down by commentsinfavor of or against certain ideas. What advice would help your group in this situation?
A) They should back up and make sure that everyone clearly understands the problem.
B) They should refrain from evaluating ideas until they have generated a full list.
C) They should simply vote on which solution is the most feasible.
D) They should write down the pros and cons of each idea, to keep the information organized.
Q3) Criteria are standards for identifying acceptable solutions.
A)True
B)False
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