Operations Strategy
Test Questions
Course Introduction
Operations Strategy explores how organizations develop and implement plans to align their operations with overarching business goals, ensuring competitive advantage and long-term success. The course examines frameworks and tools for designing effective operations systems, balancing factors such as capacity management, supply chain design, innovation, sustainability, and quality. Through case studies and real-world examples, students analyze how operations strategies drive performance in various industries, emphasizing the integration of operational decisions with corporate strategy and market demands. This course equips students with practical skills to formulate, evaluate, and implement operations strategies that support organizational objectives in dynamic environments.
Recommended Textbook
Operations and Supply Chain Management The Core 3rd Edition by F.
Jacobs Available Study Resources on Quizplus 14 Chapters 1161 Verified Questions 1161 Flashcards
Source URL: https://quizplus.com/study-set/3102 Page 2
Robert
Chapter 1: Operations and Supply Chain Management
Available Study Resources on Quizplus for this Chatper
84 Verified Questions
84 Flashcards
Source URL: https://quizplus.com/quiz/61461
Sample Questions
Q1) Lean manufacturing refers to just in time production coupled with total quality control.
A)True
B)False
Answer: True
Q2) "Product-service bundling" refers to a company building service activities into its product offerings for its customers.
A)True
B)False
Answer: True
Q3) The approach that advocates making revolutionary changes as opposed to evolutionary changes is called "business process reengineering."
A)True
B)False
Answer: True
Q4) Service innovations can be patented.
A)True
B)False Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Strategy and Sustainability
Available Study Resources on Quizplus for this Chatper
54 Verified Questions
54 Flashcards
Source URL: https://quizplus.com/quiz/61460
Sample Questions
Q1) Activity-system maps depict the geographic reach of a company's business strategies.
A)True
B)False
Answer: False
Q2) The total output from a production system in one day is 900 units and the total labor necessary to produce the 900 units is 900 hours.Using the appropriate productivity measure,what is the resulting productivity ratio?
A) 1.000
B) 1.428
C) 0.700
D) 0.411
E) None of the above
Answer: A
Q3) An operations strategy must resist change because of the long term nature of equipment and personnel investments.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Forecasting
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/61459
Sample Questions
Q1) A company wants to forecast demand using the simple moving average.If the company uses three prior yearly sales values ,which of the following is the simple moving average forecast for year 2014?
A) 100.5
B) 122.5
C) 133.3
D) 135.6
E) 139.3
Answer: C
Q2) A central premise of exponential smoothing is that more recent data is less indicative of the future than data from the distant past.
A)True
B)False
Answer: False
Q3) Qualitative forecasting techniques generally take advantage of the knowledge of experts and therefore do not require much judgment.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Strategic Capacity Management
Available Study Resources on Quizplus for this Chatper
64 Verified Questions
64 Flashcards
Source URL: https://quizplus.com/quiz/61458
Sample Questions
Q1) If demand for product "A" were forecast at 1,000,000 units for the coming year and your factory has one machine capable of producing 4,500 units per week,how many similar machines might you plan to acquire? ___________________
Q2) When a firm's design capacity is less than the capacity required to meet its demand,it is said to have a negative capacity cushion.
A)True
B)False
Q3) Making adjustments to eliminate the variance between planned and actual output is tied into intermediate range capacity planning.
A)True
B)False
Q4) The capacity focus concept can be put into practice through a mechanism called which of the following?
A) Best operating level (BOL)
B) Plant within a plant (PWP)
C) Total quality management (TQM)
D) Capacity utilization rate (CUR)
E) Zero-changeover-time (ZXT)
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Projects
Available Study Resources on Quizplus for this Chatper
77 Verified Questions
77 Flashcards
Source URL: https://quizplus.com/quiz/61457
Sample Questions
Q1) What are "project milestones?"
Q2) You have the following time and cost information below for use in a Time-Cost CPM
Scheduling model. \[\begin{array} { | l | l | l | l | l | }
\hline \text { Activity } & \text { Normal Time } & \text { Crash Time } & \text { Normal Cost } & \text { Crash Cost } \\
\hline \text { A } & 3 & 2 & \$ 400 & \$ 600 \\
\hline \text { B } & 5 & 3 & \$ 600 & \$ 1200 \\
\hline \text { C } & 4 & 1 & \$ 300 & \$ 1500 \\
\hline \end{array}\]
What are the three costs per unit of time to expedite each activity?
A) A=$300,B=$200,C=$300
B) A=$100,B=$200,C=$400
C) A=$200,B=$200,C=$200
D) A=$100,B=$400,C=$300
E) A=$200,B=$300,C=$400
Q3) Describe how CPM handles the trade-offs between time and cost in the scheduling of a project.
Q4) What do the initials EVM stand for?
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Manufacturing and Service Processes
Available Study Resources on Quizplus for this Chatper
73 Verified Questions
73 Flashcards
Source URL: https://quizplus.com/quiz/61456
Sample Questions
Q1) For the purposes of assembly-line balancing,the required workstation cycle time is found by dividing production time per day by the required units of output per day.
A)True
B)False
Q2) A manufacturer has identified the options for acquiring a machined part.It can make the part on a numerically controlled lathe for $150 per unit (including materials. )It can make the part on a standard lathe for $250 per unit (also including materials. )It can make the part on a machining center for $50 per unit (also including materials. )The manufacturer can acquire a standard lathe for $10,000.It could acquire a numerically controlled lathe for $100,000.A machining center would cost $350,000.It has also found that it can purchase the part for $350 per unit.
Q3) A high-level map or diagram of a supply chain process can be useful to understand how material flows and where inventory is held.
A)True
B)False
Q4) Give an example of a project layout.______________________
Q5) The formula (Inventory = Throughput rate × Flow time. )is known as what?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Service Processes
Available Study Resources on Quizplus for this Chatper
85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/61455
Sample Questions
Q1) Which of the following is not a suggestion for managing queues presented in the textbook?
A) Try to divert your customer's attention when waiting
B) Segment the customers
C) Encourage customers to come during a slack period
D) Train your servers to be friendly
E) Periodically close the service channel to temporarily disperse the line
Q2) A single toll booth on a one-lane bridge is which type of queuing system line structure? _________________________________________
Q3) Longest waiting time in line is a queue discipline discussed in the textbook. A)True
B)False
Q4) A car wash is an example of a single channel,multiphase queuing system. A)True
B)False
Q5) There are different queuing models to fit different queuing situations.
A)True B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Sales and Operations Planning
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/61454
Sample Questions
Q1) The sales and operations planning process consists of a series of meetings.
A)True
B)False
Q2) Maintaining a stable workforce working at a constant output rate while shortages and surpluses are absorbed by fluctuating inventory levels,order backlogs and allowing lost sales is which of the following production planning strategies?
A) Stable workforce,variable work hours
B) Chase
C) Level
D) Full employment
E) Skill maintenance
Q3) What are the four main categories of cost relevant to aggregate operations planning?
Q4) Describe the aggregate sales and operations planning process.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Material Requirements Planning
Available Study Resources on Quizplus for this Chatper
89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/61453
Sample Questions
Q1) The economic order quantity (EOQ)lot sizing technique uses the "square root formula" to balance set-up cost,carrying cost and cost of stock-outs.
A)True
B)False
Q2) "Projected available balance" is a term referring to unsold finished goods inventory.
A)True
B)False
Q3) MRP is based on dependent demand.
A)True
B)False
Q4) Which of the following is an input to the master production schedule?
A) Bill of materials (BOM)file
B) Inventory records file
C) Exception reports
D) Planned-order schedules
E) None of the above
Q5) Net change MRP systems are "activity" driven.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Quality Management and Six Sigma
Available Study Resources on Quizplus for this Chatper
149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/181524
Sample
Questions
Q1) You want to determine the control lines for a "p" chart for quality control purposes.If the total number of defects from all samples is 560,the number of samples is 70,and the sample size is 80,what would be the standard deviation used in developing the control lines? ______________________________________
Q2) You want to determine the lower control line for a "p" chart for quality control purposes.You take several samples of a size of 50 items in your production process.From the samples you determine the fraction defective is 0.006 and the standard deviation is 0.001.If the desired confidence level is 99.7 percent,which of the following is the resulting LCL value for the line?
A) 0.0
B) 0.002
C) 0.003
D) 0.004
E) None of the above
Q3) Conformance quality is a strategic decision for a firm.
A)True
B)False
Q4) Why were ISO-9000 and ISO 14000 standards developed?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Inventory Management
Available Study Resources on Quizplus for this Chatper
108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/61451
Sample Questions
Q1) Which of the following is not necessary to compute the order quantity using the fixed-time period model with safety stock?
A) Forecast average daily demand
B) Safety stock
C) Inventory currently on hand
D) Ordering cost
E) Lead time in days
Q2) If a vendor has correctly used marginal analysis to select their stock levels for the day (as in the newsperson problem),and the profit resulting from the last unit being sold (C<sub>u</sub>)is $0.90 and the loss resulting from that unit if it is not sold (C<sub>o</sub>)is $0.50,which of the following is the probability of the last unit being sold?
A) Greater than 0.357
B) Greater than 0.400
C) Greater than 0.556
D) Greater than 0.678
E) None of the above
Q3) In inventory models,high holding costs tend to favor high inventory levels.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Lean Supply Chains
Available Study Resources on Quizplus for this Chatper
73 Verified Questions
73 Flashcards
Source URL: https://quizplus.com/quiz/61450
Sample Questions
Q1) In implementing a lean production system you should work with suppliers to do which of the following?
A) Open facilities near your factory
B) Focus workstation capacities
C) Backflush
D) Provide quality at the source
E) Reduce lead times
Q2) Name Fujio Cho's seven prominent types of waste to be eliminated.
Q3) One of the many lean techniques that have been successfully applied in service firms is the upgrading of housekeeping.
Q4) Explain why lean manufacturing requires a stable demand environment.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Global Sourcing and Procurement
Available Study Resources on Quizplus for this Chatper
78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/61449
Sample Questions
Q1) If the weeks of supply is 10 and the average aggregate inventory value is $1,000,000,what is the cost of goods sold? _______________________
Q2) In Hau Lee's uncertainty framework to classify supply chains,a supply chain for innovative products with an evolving supply process is called which of the following?
A) Efficient
B) Forward looking
C) Agile
D) Risk hedging
E) Responsive
Q3) An important opportunity in green sourcing is waste reduction opportunities.
A)True
B)False
Q4) Outsourcing allows a firm to achieve an improved focus on its core competencies.
A)True
B)False
Q5) A financially-driven reason for outsourcing is that it can shorten cycle time.
A)True
B)False
Q6) The acronym RFP stands for: ________________________
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Location, Logistics, and Distribution
Available Study Resources on Quizplus for this Chatper
61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/181528
Sample Questions
Q1) Which of the following is not a criterion that influences manufacturing plant or warehouse facility location decisions?
A) Government barriers
B) Trading blocs
C) Environmental regulation
D) Immigration rules
E) Local labor costs
Q2) What are the two "hidden costs" that are often overlooked in determining the total cost of a facility location decision?
(1)__________________________________ (2)__________________________________
Q3) What transportation mode has very high initial investment costs but gives a very low cost per mile for products that are highly specialized and require no packaging?
A) Highway
B) Rail
C) Water
D) Pipeline
E) Air
To view all questions and flashcards with answers, click on the resource link above. Page 16