Operations Strategy
Practice Exam
Course Introduction
Operations Strategy explores the high-level decisions and frameworks that organizations utilize to align their operations with overall business objectives. The course emphasizes the design and management of processes, resources, and capabilities that drive competitive advantage, efficiency, and long-term growth. Students will analyze topics such as capacity planning, supply chain integration, innovation sourcing, and operational risk. Through case studies and real-world examples, the course highlights the strategic choices firms make in response to changing markets, technological advancements, and globalization, aiming to develop analytical skills for formulating and implementing effective operations strategies.
Recommended Textbook
Managing Supply Chain and Operations An Integrative Approach 1st Edition by S. Thomas Foster
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15 Chapters
1208 Verified Questions
1208 Flashcards
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Chapter 1: Introduction to Supply Chain and Operations Management
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67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/18139
Sample Questions
Q1) The process of moving the production of an item to another firm or producer is known as ________.
Answer: outsourcing
Q2) ________ emphasizes the linkages between firms that tie operations together with the goal of satisfying customers.
Answer: Supply chain and operations (SC&O)
Q3) The cooperation between different firms to create value for customers is known as
A)supply chain management.
B)operations management.
C)change management.
D)process management.
Answer: A
Q4) Improving,which is one of the Four I's of SC&O management,is a single initiative which can have a dramatic effect on business results.
A)True
B)False
Answer: False
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Chapter 2: Supply Chain and Operations Strategy
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Bargaining power of employees is one of the five forces in Porter's model of competitiveness.
A)True
B)False
Answer: False
Q2) Supply chain adaptability is important to capturing the value of long-terms changes in the competitive market landscape.
A)True
B)False
Answer: True
Q3) Focusing on the entire acquisition process to develop strategic advantage rather than just to ensure production has sufficient inventories is called ________. Answer: systems thinking
Q4) Operations strategy focuses on allocating resources within the firm to provide value to customers.
A)True
B)False
Answer: True
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Chapter 3: Product and Process Design and Mapping
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89 Verified Questions
89 Flashcards
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Sample Questions
Q1) A process of designing products that are enhancements to existing products is called
A)discontinuous design.
B)process design.
C)continuous design.
D)reverse design.
Answer: C
Q2) A process of applying imagination to invent new products and services is called
Answer: design
Q3) What is the minimum number of workstations required?
A)5
B)8
C)10
D)12
Answer: C
Q4) U-shaped production lines that are more efficient for low-volume production as compared to a job shop are known as ________.
Answer: cellular manufacturing
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Chapter 4: Service Design
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) In a Process Chain Network (PCN)diagram,the activity of forecasting supply needs done by the service provider occurs is in the region of
A)independent processing.
B)surrogate interaction.
C)direct interaction.
D)none of the above.
Q2) In a service operation,the higher the level of customer interaction
A)the lower the process efficiency.
B)the higher the process efficiency.
C)the higher the resource utilization.
D)the lower the idle time.
Q3) Service steps considered back office are performed outside of the view of the customer.
A)True
B)False
Q4) Because of the element of simultaneity,service production usually can be inventoried.
A)True B)False
Q5) ________ is the degree of customer involvement in the delivery of a service.
Page 6
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Chapter 5: Customer Relationship Management
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) Service operations are,by definition,dependent on customer resources which usually are ________.
Q2) A service operation like a law firm usually exhibits lower economies of scale and efficiency as compared to a manufacturing operation.This is because the law firm's offerings and output are usually A)heterogeneous.
B)consistent.
C)homogeneous.
D)standardized.
Q3) A computer manufacturer who also offers a service contract to customers to maintain and repair computers after the warranty period is an example of A)service integration.
B)poka yoke.
C)servitization.
D)service guarantee.
Q4) The process of integrating service offerings with manufactured products is known as ________.
Q5) Discuss what servitization means and the advantages and challenges that accompany it.
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Chapter 6: Strategic Sourcing
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) The fee levied on a consumer for the disposal of a computer after its end-of-life use is a
A)total acquisition cost.
B)total cost of ownership.
C)should cost modeling.
D)post ownership cost.
Q2) The focus of the purchasing function in the war years (1910-1946)was on obtaining scarce materials.
A)True
B)False
Q3) What is the strategic impact of the quality of purchased goods and services for a firm?
Q4) The sheer volume of spend for a particular item is known as the ________.
Q5) A sourcing strategy for items in the leverage quadrant will be to build long-term alliances with a few suppliers.
A)True
B)False
Q6) The sum of acquisition,ownership,and post ownership costs is known as ________.
Q7) What is the role of supply management on the product development and design process?
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Chapter 7: Supplier Management
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59 Verified Questions
59 Flashcards
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Sample Questions
Q1) Identifying key projects to work on occurs before the critical supplier is identified for the supplier development process.
A)True
B)False
Q2) Cross-functional teams are an integral part of the supplier development process.
A)True
B)False
Q3) What is the percent improvement in the defect rate this quarter compared to the prior quarter?
A)37%
B)15%
C)25%
D)59%
Q4) The process of helping a supplier improve performance in areas such as cost,delivery,and quality is known as ________.
Q5) The type of relationship in which the buyer and supplier work together sharing information,knowledge and expertise integrating their business processes is known as a ________ relationship.
Q6) The first step in the supplier management process is to ________.
Page 9
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Chapter 8: Demand Management and Forecasting
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Forecasts based on judgment and opinion do not include which of the following?
A)Customer surveys
B)Delphi method
C)Averaging techniques
D)Greenfield forecasting
Q2) The forecasting method which uses an iterative process in which individuals develop their own forecast and then share them among each other and again revise their forecast until a consensus is reached is
A)delphi method.
B)consumer surveys.
C)time series analysis method.
D)string method.
Q3) A forecast is an assertion about the future whose outcome is known.
A)True
B)False
Q4) If a pattern appears like cycles or seasonality when a dependent variable is plotted against time,one should use time series analysis instead of regression analysis.
A)True
B)False
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Chapter 9: Inventory Management Fundamentals and Independent Demand
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) What is the economic order quantity (EOQ)for resin?
A)50 kilograms
B)100 kilograms
C)200 kilograms
D)500 kilograms
Q2) The EOQ inventory model helps determine the quantity to order to minimize costs.
A)True
B)False
Q3) Inventory that is completed and placed into inventory for sale at a later date is known as ________ inventory.
Q4) Manufacturers of seasonal demand products who manufacture the product throughout the year,so as to build up an inventory buffer to be used during the high demand season are using a technique called
A)production smoothing.
B)production hedging.
C)production buffering.
D)production stocking.
Q5) Stock that is owned by the supplier but is in the physical possession of the buyer is known as ________.
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Chapter 10: Sales and Operations Planning and Enterprise
Resource Planning
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) Which of the following is an input to the SOP process?
A)Demand forecasts
B)Product prices
C)Materials planning
D)Master schedule
Q2) The strategy that varies prices in order to match capacity with demand is known as
A)chase SOP.
B)level SOP.
C)yield management.
D)rough-cut capacity management.
Q3) In the level SOP strategy,variations in demand from period to period are met by
A)varying production levels by adjusting employment levels.
B)varying production levels without adjusting employment levels.
C)changing price levels.
D)using inventory buffers.
Q4) Sales and Operations Planning is also known as aggregate planning.
A)True
B)False
Q5) The ratio of actual output to design capacity is called ________.
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Chapter 11: Logistics
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Sample Questions
Q1) Logistics managers are responsible for overseeing only finished goods inventory.
A)True
B)False
Q2) As interest costs and cost of capital increase,firms will place less emphasis on lean inventory management.
A)True
B)False
Q3) Which of the following is not part of the logistics function?
A)Transportation of goods
B)Storage of goods
C)Customer selection
D)Managing customer returns
Q4) The trade bloc consisting of the United States,Mexico and Canada is known as ________.
Q5) Trading speed of delivery with saving fuel is known as a
A)cost-to-cost trade-off.
B)modal trade-off.
C)cost-to-service trade-off.
D)none of the above.
Q6) Logistics provides ________ and ________ utility.
Page 13
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Chapter 12: Project Management
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) A sequence of activities that leads from the starting node to the finishing node is called a
A)path.
B)trail.
C)slack.
D)timeline.
Q2) As per Hersey and Blanchard's Situation Leadership Model,the manager's role of telling is categorized as
A)Low Task Behavior and Low Relationship Behavior.
B)Low Task Behavior and High Relationship Behavior.
C)High Task Behavior and High Relationship Behavior.
D)High Task Behavior and Low Relationship Behavior.
Q3) ________ is a term applied to the process of managing changes to the project charter and plan.
Q4) The longest foreseeable task completion time is known as pessimistic completion time.
A)True
B)False
Q5) The best estimate for the time required to complete a project task is known as
14
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Chapter 13: Supply Chain Quality Management
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84 Flashcards
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Sample Questions
Q1) The quality expert who is credited with coining the phrase company-wide quality control is
A)W) Edwards Deming.
B)Joseph Juran.
C)Philip Crosby.
D)Kaoru Ishikawa.
Q2) Comparing product attributes and functionality is known as ________.
Q3) The basic quality tool used to plot time series data in order to identify data trends is known as
A)scatter plot.
B)run chart.
C)histogram.
D)process map.
Q4) The basic quality tool which is used to study the relationships between variables is known as ________.
Q5) Product attributes that supplement the product's basic functionality are known as the ________ dimension of quality.
Q6) The basic quality tool where the operator keeps track of process errors and defects is known as ________.
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Chapter 14: Statistical Process Control
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Sample Questions
Q1) A continuous measurement such as weight,height,or volume is known as a
Q2) Every 10th product coming off a production line is inspected to check for quality.Such a sampling technique is called ________.
Q3) A process that is stable has no variation present in the process.
A)True
B)False
Q4) p control charts are used with variable measurements.
A)True
B)False
Q5) What is the average proportion defective?
A)0.022
B)0.025
C)0.018
D)0.027
Q6) On a control chart,two data points near the UCL requires an investigation for the cause of variation,however two data points near the LCL does not call for any investigation and is part of normal behavior.
A)True
B)False
Page 16
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Chapter 15: Lean and Six Sigma Management and Leading Change
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76 Verified Questions
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Sample Questions
Q1) The Japanese term kaizen means ________.
Q2) The wastage due to overproduction is known as kaizen.
A)True
B)False
Q3) A withdrawal kanban card is usually used when a defective part is received.
A)True
B)False
Q4) Which type of kanban card is used to transport parts from one location to another?
A)Withdrawal
B)Production
C)Supplier
D)Emergency
Q5) The kanban card that has a requisition for parts or components is called the ________ card.
Q6) An acronym that organizes Six Sigma initiatives in five phases is ________.
Q7) Specially trained individuals in advanced quality tools who perform Six Sigma projects are known as ________.
Page 17
Q8) When all departments are involved in process management and in achieving lean practices,it is known as ________.
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Page 18