Operations Strategy
Final Exam
Course Introduction
Operations Strategy explores how organizations design, implement, and manage the systems and processes that transform resources into goods and services to achieve long-term competitive advantage. The course addresses the alignment between business strategy and operations, analyzing key areas such as capacity planning, supply chain management, process innovation, and quality control. Students will learn to evaluate operational capabilities, identify strategic trade-offs, and develop frameworks for improving efficiency and responsiveness in various industries. Through case studies and real-world examples, the course emphasizes the pivotal role of operations in sustaining organizational success and adapting to dynamic business environments.
Recommended Textbook
Operations and Supply Chain Management The Core 4th Edition by F. Robert Jacobs
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16 Chapters
1083 Verified Questions
1083 Flashcards
Source URL: https://quizplus.com/study-set/2433 Page 2
Chapter 1: Operations and Supply Chain Management
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71 Verified Questions
71 Flashcards
Source URL: https://quizplus.com/quiz/48331
Sample Questions
Q1) The term "value" refers to the relationship between quality and the price paid by the consumer.
A)True
B)False
Answer: True
Q2) "Business Analytics" involves the analysis of data through a unique combination of linear programming,game theory,and queuing theory to better solve business problems.
A)True
B)False
Answer: False
Q3) One of the "package of features" that make up a service is:
A)Appearance
B)Facilitating goods
C)Packaging
D)Cost
E)Implied use
Answer: B
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Page 3
Chapter 2: Strategy and Sustainability
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) The social impact of the triple bottom line concept pertains to fair and beneficial business practices toward labor,the community,and the region in which a firm conducts its business.
A)True
B)False
Answer: True
Q2) Within a sustainability framework,the economic dimension of the triple bottom line concept goes beyond just profit for the firm but also provides lasting economic benefit to society.
A)True
B)False
Answer: True
Q3) Which of the following is a partial measure of productivity?
A)Output / Materials
B)Output / (Labor + Capital + Energy)
C)Output / All resources used
D)Output / Inputs
E)All of these
Answer: A
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Page 4
Chapter 3: Forecasting
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) company wants to forecast demand using the weighted moving average.If the company uses three prior yearly sales values ,and we want to weight year 2014 at 30%,year 2015 at 30% and year 2016 at 40%,which of the following is the weighted moving average forecast for year 2017?
A)170
B)168
C)158
D)152
E)146
Answer: C
Q2) Heavy sales of umbrellas during a rain storm is an example of which of the following?
A)A trend
B)A causal relationship
C)A statistical correlation
D)A coincidence
E)A fad
Answer: B
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Page 5
Chapter 4: Strategic Capacity Management
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55 Verified Questions
55 Flashcards
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Sample Questions
Q1) If the best operating level of a piece of equipment is at a rate of 400 units per hour and the actual output during an hour is 300 units,which of the following is the capacity cushion?
A)25 percent
B)100 units per hour
C)75 percent
D)125 percent
E)133 percent
Q2) The basic notion of economies of scale is that as a plant gets larger and volume increases,the average cost per unit of output drops.
A)True
B)False
Q3) Capacity planning involving consideration of production scheduling and inventory position is characterized by which one of the following time durations?
A)Intermediate-range
B)Long-range
C)Short-range
D)Current
E)Upcoming
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Page 6
Chapter 4: PART-A: Learning Curves
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) If a person performing a task has been achieving an 80 percent learning curve and it took 10 minutes to produce the first unit,the total time to produce 100 units will be 326.5 minutes.
A)True
B)False
Q2) An assumption of learning curve theory is which of the following?
A)The reduction in unit time will follow a predictable pattern
B)Unit time will decrease at an increasing rate
C)The time required to do a task will vary randomly each time the task is repeated
D)Learning will not be transferred from one worker to the next
E)Organizational learning is not included in learning theory
Q3) An assumption of learning curves is that the time required to complete a unit will increase at an increasing rate as the cumulative number of units completed increases.
A)True
B)False
Q4) Learning curves can be applied to individuals and to organizations.
A)True
B)False
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Chapter 5: Projects Manufacturing and Service Processes
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72 Verified Questions
72 Flashcards
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Sample Questions
Q1) The project indirect costs associated with a project include overhead,facilities,and resource opportunity costs.
A)True
B)False
Q2) One of the disadvantages of a pure project organizational structure is that the project manager has full authority over the project.
A)True
B)False
Q3) project starts out as which of the following?
A)A Statement of Work
B)Critical Path Method (CPM)
C)A series of milestones
D)A Gantt chart
E)A latest-start-time estimate
Q4) A work breakdown structure is used in project management but it is not used when the critical path method is involved.
A)True
B)False
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Chapter 6: Manufacturing Processes
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56 Verified Questions
56 Flashcards
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Sample Questions
Q1) According to Little's Law,which of the following ratios is used to find throughput rate?
A)Cycle time/Process time
B)Throughput time/Process velocity
C)Process velocity/Throughput time
D)Inventory /Flow time
E)Value added time/Process velocity
Q2) Assembling-to-order means moving the customer order decoupling point from finished goods to components.
A)True
B)False
Q3) One difference between an assembly line process flow and a continuous process flow is that on the assembly line the flow is discrete rather than continuous.
A)True
B)False
Q4) The closer the customer is to the customer order decoupling point the more quickly the customer receives the product.
A)True
B)False
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Chapter 6: PART-A: Break-Even Analysis
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9 Verified Questions
9 Flashcards
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Sample Questions
Q1) You are hired as a consultant to decide if your client should purchase a new,highly specialized,piece of equipment.The product to be produced by this equipment is forecast to have a total worldwide demand of 15,000 units over the entire product life.The initial investment to acquire and install the equipment is $256,000.The variable cost to produce each unit will be $15 and the selling price for the finished product will be $30.Which of the following best describes the situation the firm is facing?
A)The company will recover its initial investment
B)The company's total margin will be less than its investment
C)It is a good investment
D)The break-even is lower than the 15,000 units that are expected to sell
E)All of these
Q2) general purpose machine is less capable than a special purpose machine in certain tasks but can perform a broader variety of tasks.
A)True
B)False
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Chapter 7: Service Processes
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76 Verified Questions
76 Flashcards
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Sample Questions
Q1) Which of the following is a suggestion for managing queues that is mentioned in the textbook?
A)Put up a serpentine lane to keep people from jumping ahead in line
B)Use humor to defuse a potentially irritating situation
C)Segment the customers
D)Assure customers that the wait is fair and inform them of the queue discipline
E)Tell people in the queue that each will be served as soon as possible
Q2) Machine breakdown and repair in a twelve machine factory having one repair mechanic would develop which type of queuing system line structure concerning machine breakdowns?
A)Single channel,single phase
B)Single channel,multiphase
C)Multichannel,single phase
D)Multichannel,multiphase
E)None of these
Q3) The customer arrivals in a queuing system come almost exclusively from infinite populations.
A)True
B)False
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Chapter 8: Sales and Operations Planning
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58 Verified Questions
58 Flashcards
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Sample Questions
Q1) The widespread adoption of computing technology has led to the virtual abandonment of simple cut-and-try charting and graphical methods to develop aggregate operations plans.
A)True
B)False
Q2) Firms facing cyclical demand fluctuations would be wise to introduce complementary products whose cycles are the same as their current products.
A)True
B)False
Q3) In conducting aggregate operations planning there are a number of required inputs.Which of the following are inputs considered external to the firm?
A)Inventory levels and market demand
B)Raw material availability and competitor's behavior
C)Current workforce and economic conditions
D)Current physical capacity and market demand
E)Subcontractor capacity and inventory levels
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Chapter 9: Material Requirements Planning
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81 Verified Questions
81 Flashcards
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Sample Questions
Q1) The acronym ERP stands for:
A)Executive Reliability Profile-A Human Resources program that identifies fast-track middle managers
B)Erratic Response Parameter-A quality metric indicating that a process is in or out of statistical control
C)Enterprise Resource Planning-A data base of that ties together all application programs in a firm.
D)Emergency Response Plan-A document required by government indicating planned responses to emergency situations
E)Elevated Reply Protocol-A list of executives authorized to deal with difficult customer concerns
Q2) MRP systems seek to achieve which of the following?
A)Minimize lot sizes
B)Determine the number of dependent demand items needed
C)Relieve capacity bottlenecks
D)Provide a yardstick for future improvements
E)Improve on JIT methods
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Chapter 10: Quality Management and Six-Sigma Supply
Chain Processes and Analytics
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129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/48322
Sample Questions
Q1) Sampling plans are generally displayed graphically through the use of operating characteristic (OC)curves.
A)True
B)False
Q2) An example of assignable variation in a production system may be that a machine is not adjusted properly.
A)True
B)False
Q3) Which of the following should we use an "R" chart to monitor process quality?
A)Grades in a freshman "pass/fail" course
B)Tire pressures in an auto assembly plant
C)Vehicles passing emissions inspection
D)Computer software errors
E)Number of units with missing operations
Q4) Acceptance sampling is performed on goods that already exist to determine what percentage of items conforms to specifications.
A)True
B)False
Page 14
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Chapter 11: Inventory Management
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Using the fixed-order quantity model,which of the following is the total ordering cost of inventory given an annual demand of 36,000 units,a cost per order of $80,and a holding cost per unit per year of $4?
A)$849
B)$1,200
C)$1,889
D)$2,267
E)$2,400
Q2) If demand for an item is normally distributed we plan for demand to be twice the average demand and carry 2 standard deviations worth of safety stock inventory.
A)True
B)False
Q3) Fixed-time period inventory models generate order quantities that vary from time period to time period,depending on the usage rate.
A)True
B)False
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15
Chapter 12: Lean Supply Chains
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71 Verified Questions
71 Flashcards
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Sample Questions
Q1) One of the aims of value stream mapping to eliminate waste in a process.
A)True
B)False
Q2) kaizen burst is an overfilled kanban container.
A)True
B)False
Q3) Group technology cells help to eliminate movement and queue (waiting)time between operations.
A)True
B)False
Q4) The textbook The Toyota Production System identified which of the following types of waste to be eliminated?
A)Excess quality
B)Overproduction
C)Underproduction
D)Environmental
E)Over-thinking
Q5) Subcontractor networks are not very important in Japanese manufacturing.
A)True
B)False
Page 16
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Chapter 13: Global Sourcing and Procurement
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64 Verified Questions
64 Flashcards
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Sample Questions
Q1) financially-driven reason for outsourcing is that it can help gain access to new markets,especially in developing countries.
A)True
B)False
Q2) An organizationally-driven reason for outsourcing is that it can improve effectiveness by focusing on what the firm does best.
A)True
B)False
Q3) Overemphasis on purchase price frequently results in failure to address other significant costs.
A)True
B)False
Q4) The total value of all items held in inventory for the firm valued at cost is which of the following?
A)Cost of goods to be sold
B)Average aggregate inventory value
C)Weeks supply of goods
D)Inventory turnover
E)None of these
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Chapter 14: Location, Logistics and Distribution
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54 Verified Questions
54 Flashcards
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Sample Questions
Q1) Cross-docking is an approach used in consolidation warehouses,where large shipments are broken down into small shipments for local delivery in an area.
A)True
B)False
Q2) How many free trade zones are there in the United States?
A)Less than 50
B)Less than 100
C)About 260
D)More than 412
E)About 310
Q3) In facility location decision making the factor-rating system is based on linear programming.
A)True
B)False
Q4) Facility location analysis considers the competitive imperative of a favorable business climate as indicated by the presence of other companies in the same industry.
A)True
B)False
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Page 18