Operations Strategy
Final Exam
Course Introduction
Operations Strategy explores the principles and frameworks that guide organizations in designing and managing their operations to achieve long-term competitive advantage. The course examines how operational capabilities align with business objectives, focusing on strategic decision-making related to process design, capacity planning, supply chain management, technology, innovation, and quality improvement. Through case studies and real-world examples, students learn to evaluate and implement strategies that enhance efficiency, flexibility, and customer value, preparing them to address the dynamic challenges of today's global markets.
Recommended Textbook Operations and Supply Chain Management for the 21st Century 1st Edition by Ken Boyer
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14 Chapters
1048 Verified Questions
1048 Flashcards
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Page 2
Chapter 1: Operations and Supply Chain Strategy
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74 Verified Questions
74 Flashcards
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Sample Questions
Q1) Which of the following statements does not apply to a service?
A)A service is produced and consumed at the same time.
B)A service is almost impossible to inventory.
C)Many services lack transportability.
D)Services are easily standardized.
E)Production capacity in many services is perishable.
Answer: D
Q2) A change in which of the following items is generally not considered in the transformation process?
A)A change in physical properties
B)A change in shape
C)A change in fixed dimensions
D)A change in surface finish
E)A change in materials
Answer: E
Q3) Radio frequency identification is a technology that enables mass customization of a product using supply chain strengths.
A)True
B)False
Answer: False
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Chapter 2: Quality Management
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Sample Questions
Q1) Craftsmen were generally in direct contact with their customers,and products were created on the basis of specifications provided by individual customers to local producers.
A)True
B)False
Answer: True
Q2) In the long term,which of the following is not the result of an organization's quality improvement efforts?
A)Higher customer satisfaction
B)Positive word of mouth
C)Food reputation
D)Increased market share
E)Employee turnover rate
Answer: E
Q3) Robust quality principles are now routinely used in identifying the optimum design of product components for many complex industries.
A)True
B)False
Answer: True
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Page 4
Chapter 3: New Product Development
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Sample Questions
Q1) Which of the following statements most accurately describes the design process?
A)Having design and operations personnel working independently speeds up the design process.
B)Concurrent engineering is generally a more effective design method than other techniques.
C)Following a set design process will ensure success.
D)Concurrent engineering is the traditional method for product design.
E)Technology is not very useful in speeding up the design process.
Answer: B
Q2) Many times when an established company ignores disruptive innovation,the result is A)The innovation goes away.
B)The innovation is adopted by a small niche.
C)The established company suffers loss of market share.
D)The government supports innovation.
E)The established company eventually creates a substitute.
Answer: C
Q3) Identify five major trends in product development.
Answer: Continuous and disruptive innovation,customer experiences,concurrent engineering,time-based competition,and mass customization.
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Page 5
Chapter 4: Process Design and Analysis
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Sample Questions
Q1) Services are easily inventoried to buffer fluctuations in demand.
A)True
B)False
Q2) Constructing a new building on a university campus is an example of a project.
A)True
B)False
Q3) What volume is required to break even if a product has fixed costs of $25,000,variable costs of $25 per unit,and the sales price is $40 per unit?
A)15,625 units
B)1,667 units
C)1,000 units
D)625 units
E)385 units
Q4) A product can seldom be produced using more than one process.
A)True
B)False
Q5) Flow between work centers can be illustrated using from-to charts.
A)True
B)False
Q6) Describe the use of group technology.
Page 6
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Chapter 5: Forecasting
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Sample Questions
Q1) A time-series analysis considers cycles,trends,and seasonal variation to construct forecasts.
A)True
B)False
Q2) Cyclical factors are most similar to what component of demand?
A)Seasonal factors
B)Average demand
C)Trend
D)Autocorrelation
E)Variance
Q3) A forecast should maximize forecast error.
A)True
B)False
Q4) The benefit of a weighted moving average is that it allows a greater emphasis on the past demand than most recent periods.
A)True
B)False
Q5) Fashion and economic conditions produce cycles.
A)True
B)False
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Chapter 6: Independent Demand Inventory
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Sample Questions
Q1) Why would a company offer discounted pricing for items that they sell?
A)To take advantage of economies of scale
B)To minimize the shipping quantity
C)To discourage large orders
D)To maximize setup time
E)All of these options are reasons for discounting price
Q2) Identify a difference relating to order quantity,order timing,updating databases,and inventory size between a continuous review inventory system and a periodic review inventory system.
Q3) What kind of demand can be derived from a "parent" item or can be a component part?
A)Independent
B)Dependent
C)Correlated
D)Aggregate
E)Intermittent
Q4) Pipeline inventory consists of orders that have been placed but not yet received.
A)True
B)False
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Chapter 7: Dependent Demand Inventory
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Sample Questions
Q1) A product structure tree is often used to visually represent the.
A)Bill of materials
B)Master schedule
C)Inventory records
D)Lead time
E)Periodic order quantity
Q2) Determine the quantity of part D required to build each item X.
Q3) Engineering and process design information is critical to preparing which MRP input?
A)Bill of materials
B)Master schedule
C)Inventory records
D)Lead time
E)Periodic order quantity
Q4) L4L lot sizes minimize inventory levels by ordering only what is needed.
A)True
B)False
Q5) Additional computing power has made MRP systems more common.
A)True
B)False
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Chapter 8: Project Management
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Sample Questions
Q1) Visual techniques,such as precedence diagrams and Gantt charts,add little value to project management.
A)True
B)False
Q2) Slack time can only be calculated by finding the difference in the late start and early start.
A)True
B)False
Q3) In project management,"critical activities" are activities that quality managers must be involved with.
A)True
B)False
Q4) Industry uses both AON and AOA for designing network diagrams.
A)True
B)False
Q5) A project is normally limited in time,budget,and resources.
A)True B)False
Q6) Identify and describe how leadership can impact project success.
Q7) Identify four broad categories of risk associated with projects.
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Chapter 9: Optimization and Simulation Modeling
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Sample Questions
Q1) Why are simulation models used in decision making?
Q2) Recently developed simulation programs are generally easy to use,but require an understanding of logic and statistics.
A)True
B)False
Q3) If a company is trying to maximize profit while selling two products,Bigpods with $10 profit and Smallpods with $7 profit,and if 100 assembly hours are split equally between the two products and one hour assembly is required for each pod,what is the maximum profit?
A)$17
B)$700
C)$850
D)$1000
E)$1700
Q4) The shadow price for a constraint is the amount the objective function will increase if one more unit of the constraint is obtained.
A)True
B)False
Q5) Identify three key values found on an Excel answer report.
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Chapter 10: Capacity Planning
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Sample Questions
Q1) In services,capacity must be available when the customer wants the service.
A)True
B)False
Q2) Experience curves express an inverse relationship between labor and the quantity produced.
A)True
B)False
Q3) A wait-and-see capacity strategy is most appropriate in a fast-growing industry that does not require major facilities.
A)True
B)False
Q4) Capacity measures must be tailored to fit specific situations.
A)True
B)False
Q5) Low utilization suggests that equipment is being underused.
A)True
B)False
Q6) The decision to outsource is seldom part of a capacity decision-making process.
A)True
B)False
Page 12
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Chapter 11: Quality Improvement Methods
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Sample Questions
Q1) When only natural variations are present,an SPC chart will seldom show a point outside of control limits.
A)True
B)False
Q2) A check sheet is a structured,prepared form for collecting and analyzing sampled observations.
A)True
B)False
Q3) A continuous process cuts pipe into lengths of 79 inches.Five samples of six observations each have been taken,and the results are listed below.Assuming that the standard deviation of the individual data points is 0.62 and the mean of the sample averages is 78.8,compute the control limits for the
Q4) Control charts are effective at determining whether the variations that are present in a process are random variations or what?
A)Natural variation
B)Limited variation
C)Assignable variation
D)Controllable variation
E)Present variation
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Chapter 12: Lean Enterprise
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Sample Questions
Q1) Takt time is defined as the minimum cycle time allowed for producing a product in order to meet demand.
A)True
B)False
Q2) What is the objective of quality at the source?
Q3) What is the preferred batch size for a lean production system?
A)As large as possible
B)As small as possible
C)Batch size of one
D)A one day supply
E)Batch size is not related to lean
Q4) Which of the following is not true about lean production systems?
A)Minimizing supplier variability is a goal
B)Minimizing customer variability is a goal
C)It focuses on waste elimination
D)Lean production is only applicable to manufacturing
E)Minimizing internal variability
Q5) Using standardized components will reduce manufacturing efficiencies.
A)True
B)False
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Chapter 13: Technology and Integrated Supply Management
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Sample Questions
Q1) Identify and describe three general types of technology.
Q2) What is a key advantage of a CNC machine tool?
A)Designed to make one part very fast.
B)Setup between parts are fast.
C)Uses a universal tool for all operations.
D)An operator guides the cutting tool very precisely.
E)All of these options are advantages.
Q3) A good rule of thumb is to spend how much on technology training,compared to the amount spent on technology.
A)Half as much
B)About the same
C)Twice as much
D)Ten times as much
E)No such guideline exists
Q4) Automated guided vehicles generally utilize wires in the factory floor to guide driverless vehicles about the plant.
A)True
B)False
Page 15
Q5) Identify two challenges or obstacles to implementing an ERP system.
Q6) Identify five examples of processing technologies.
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Page 16
Chapter 14: Global Supply Chain and Service Integration
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Sample Questions
Q1) Describe the difference between outsourcing and offshoring.
Q2) When McDonald's restaurants open in a foreign country and serve products similar to domestic products,it is an example of
A)A horizontally integrated MNC
B)A vertically integrated MNC
C)A diversified MNC
D)A virtually integrated MNC
E)A modernized MNC
Q3) What type of factory are Mexican production facilities known as maquiladoras examples of?
A)Offshore factory
B)Source factory
C)Server factory
D)Contributor factory
E)Outpost factory
Q4) Offshoring can be accomplished without outsourcing.
A)True
B)False
Q5) Define the three approaches to global integration.
Q6) Identify four commonly offshored functions.
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