Operations Strategy
Exam Solutions
Course Introduction
Operations Strategy explores the long-term planning and decision-making processes that align an organization's operations with its overall business objectives. The course examines how firms develop and implement strategies to gain competitive advantage through the effective management of resources, capabilities, and processes. Key topics include capacity planning, supply chain management, technology integration, innovation, sustainability, and the role of operations in supporting organizational growth and adaptation in dynamic markets. Through case studies and analytical frameworks, students learn to assess operational challenges and formulate strategic solutions that drive organizational performance.
Recommended Textbook
Quality and Performance Excellence 7th Edition by James
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11 Chapters
877 Verified Questions
877 Flashcards
Source URL: https://quizplus.com/study-set/1357
Page 2
R. Evans
Chapter 1: Introduction to Quality and Performance Excellence
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79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/27106
Sample Questions
Q1) In quality control, tolerances are acceptable deviations from the values assigned to the targets.
A)True
B)False
Answer: True
Q2) The organismic model of organizations views an organization as a tool or a machine designed solely to create profits for its owners.
A)True
B)False
Answer: False
Q3) The _____ model assumes that systems goals, such as the need to survive, displace performance goals, such as profit.
A) organismic
B) mechanistic
C) cultural
D) environmental
Answer: A
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Page 3
Chapter 2: Frameworks for Quality and Performance Excellence
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/27107
Sample Questions
Q1) In both manufacturing and nonmanufacturing processes, places where the defective "product" is sent to be reworked or scrapped are referred to as:
A) recycling units.
B) hidden factories.
C) outlier facilities.
D) outsourcing units.
Answer: B
Q2) In the Baldrige Award evaluation process, _____ refers to the methods used to accomplish the process, the appropriateness of the methods to the item requirements and the organization's operating environment, the effectiveness of the use of the methods, and the degree to which the approach is repeatable and based on reliable data and information.
A) deployment
B) approach
C) process variance
D) execution gap
Answer: B
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Chapter 3: Tools and Techniques for Quality Design and Control
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79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/27108
Sample Questions
Q1) How is the responsibility for control in control systems determined?
Answer: The responsibility for control can be determined by checking the three components of control systems. Process owners must have the means of knowing what is expected (the standard or goal) through clear instructions and specifications; they must have the means of determining their actual performance, typically through inspection and measurement; and they must have a means of making corrections if they discover a variance between what is expected of them and their actual performance. If any of these criteria is not met, then the process is the responsibility of management, not the process owner.
Q2) In the context of poka-yoke, _____ errors result from the task, treatment, or tangibles of the service.
A) server
B) process
C) cumulative
D) common
Answer: A
Q3) Cycle time is an important metric for agility.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Tools and Techniques for Quality Improvement
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79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/27109
Sample Questions
Q1) The term _____ refers to approaches that produce exceptional results, are usually innovative in terms of the use of technology or human resources, and are recognized by customers or industry experts.
A) process mapping
B) suboptimization
C) best practices
D) anchoring
Q2) Typically, the data for scatter diagrams are obtained from cause-and-effect diagrams.
A)True
B)False
Q3) In a scatter diagram, a general trend of the points going down and to the right indicates that an increase in one variable corresponds to an increase in the other.
A)True
B)False
Q4) What is the relevance of creativity and innovation in total quality?
Q5) Quality-related data are of two general types-quantifiable and nonquantifiable. A)True B)False
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Chapter 5: Competitive Advantage and Strategic Management for Performance Excellence
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78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/27110
Sample Questions
Q1) _____ are "spreadsheets" that graphically display relationships between ideas, activities, or other dimensions in such a way as to provide logical connecting points between each item.
A) Matrix diagrams
B) Scatter diagrams
C) Pareto diagrams
D) Process decision program charts
Q2) Improved conformance in production leads to lower manufacturing and service costs.
A)True
B)False
Q3) According to the principles of TQ, a customer-focused organization and a process orientation are necessary prerequisites for agility.
A)True
B)False
Q4) In the general hoshin planning process, policy deployment starts with the senior managers of the company.
A)True
B)False
Page 7
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Chapter 6: Quality in Customer Supplier Relationships
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/27111
Sample Questions
Q1) One of the challenges of monitoring the Internet for information is that unlike a focus group or telephone interview, inaccurate perceptions or factual errors cannot be corrected.
A)True
B)False
Q2) Other than the four identified by Gersuny and Rosengren, a fifth role for customers is to be a key outcome, or product, of value-creating transformation activities.
A)True
B)False
Q3) _____ developed a useful framework to distinguish between adversarial and teamwork relationships with suppliers.
A) Joseph Juran
B) W. Edwards Deming
C) Philip B. Crosby
D) Jeffrey Pfeffer
Q4) Multiple levels of review and inspection reduces the cost incurred by the suppliers.
A)True
B)False
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Chapter 7: Designing Organizations for Performance Excellence
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82 Verified Questions
82 Flashcards
Source URL: https://quizplus.com/quiz/27112
Sample Questions
Q1) In coordination mapping,:
A) there are four different customers and providers.
B) only a selected few conversations between agents go through all its phases.
C) the preparation stage involves reporting that work is complete.
D) the last phase involves declaring satisfaction or dissatisfaction.
Q2) The structural contingency theory states that organizations strive to succeed by creating structures that will be seen as appropriate by important external constituencies.
A)True
B)False
Q3) Which of the following is true of a process focus?
A) It is identical to a functional structure.
B) It can help define the organization design.
C) It encourages primarily internal functional cooperation.
D) It helps managers recognize that problems arise from people.
Q4) Review is one of the four elements of leadership teams and involves:
A) formulating human resource goals.
B) monitoring progress in attaining objectives.
C) ensuring that all employees have the skills to participate.
D) aligning reward systems to support the quality approach.
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Chapter 8: Quality Teamwork
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/27113
Sample Questions
Q1) An objection against performance appraisals is that the process is prevention-oriented rather than detection-oriented.
A)True
B)False
Q2) A common problem among new teams is that they select problems that are not associated with important business or quality issues.
A)True
B)False
Q3) With respect to the different types of teams in organizations, _____ teams are types of teams use a combination of Internet, e-mail, phone, fax, video conferencing, PC-to-PC connections, and shared computer screen technologies to get their jobs done.
A) problem-solving
B) natural work
C) project
D) virtual
Q4) Team responsibilities and processes are often summarized in a team charter.
A)True
B)False
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Chapter 9: Engagement, Empowerment, and Motivation
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/27114
Sample Questions
Q1) The idea that quality problems are usually attributable to management-created systems rather than employee motivation was proposed by _____.
A) Chris Argyris
B) Deming
C) Juran
D) Douglas McGregor
Q2) One of the easiest ways to involve employees on an individual basis is:
A) career guidance system.
B) quality circle.
C) the suggestion system.
D) management by objective.
Q3) The objective of empowerment is:
A) to direct and control employees.
B) to tap the intellectual energy of all employees.
C) to establish a tall organization structure.
D) to ensure abidance to organizational rules, norms, and SOPs.
Q4) Rewards should not be tied to quality.
A)True
B)False
Q5) What are the principles of empowerment?
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Chapter 10: Leadership for Performance Excellence
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) What are the leadership roles advanced by Henry Mintzberg?
Q2) According to Bass, in comparison with the transactional leaders, the transformational leaders are more focused on the satisfaction of self-interests and the maintenance of the organization's status quo.
A)True
B)False
Q3) Describe the dimensions of leadership according to the Transformational leadership.
Q4) According to the situational leadership theory, the choice of leadership style applied by the leader must be driven by personal preference.
A)True
B)False
Q5) _____ means getting people organized, including setting goals and instituting and enforcing deadlines and standard operating procedures.
A) Consideration
B) Mutual assent
C) Initiating structure
D) Workforce profiling
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Chapter 11: Performance Excellence and Organizational Change
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Adaptive learning is defined as learning that enhances our capacity to create.
A)True
B)False
Q2) Describe the Baldrige journey.
Q3) The decline stage of the quality life cycle refers to the situation when quality has not been strategically driven or aligned.
A)True
B)False
Q4) Organizational change is needed to initiate performance excellence initiatives and constantly thereafter.
A)True
B)False
Q5) Stage 0 of the Baldrige roadmap to performance excellence is called the _____ stage.
A) traction
B) status quo
C) false starts
D) sustaining
Q7) Compare organizational culture and organizational climate. Page 13
Q6) Describe the roles of various levels in change management.
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Page 14