Operations Management
Textbook Exam Questions
Course Introduction
Operations Management explores the principles, practices, and processes that organizations use to produce goods and deliver services efficiently. This course examines topics such as process design, capacity planning, supply chain management, quality control, inventory systems, and project management. Students will learn how to analyze and improve operational systems, make data-driven decisions, and understand the strategic role operations play in gaining competitive advantage. Through case studies and real-world examples, the course provides practical tools and frameworks to optimize performance, reduce costs, and enhance customer satisfaction in various industries.
Recommended Textbook Management 14th Global Edition by Stephen
P. Robbins
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18 Chapters
2240 Verified Questions
2240 Flashcards
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Page 2
Chapter 1: Managers and You in the Workplace
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Ethan is the president of his organization. Therefore, ________.
A) he should be very sound in his technical skills
B) he can manage with limited financial skills
C) conceptual skills are the most important skills that Ethan requires
D) his interpersonal skills are not important
Answer: C
Q2) When Fred tells the employees that he is sure they can fulfill the schedule because they are good and skilled employees, he is performing which of the following management functions?
A) controlling B) leading
C) negotiating D) delegating
Answer: B
Q3) Conceptual skills are less important to top managers.
A)True
B)False
Answer: False
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Chapter 2: Decision Making
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Sample Questions
Q1) ________ is a situation in which a manager has the ability to make accurate decisions because the outcome of every alternative is known.
A) Certainty
B) Risk
C) Bureaucracy
D) Contingency
Answer: A
Q2) Nonprogrammed decisions ________.
A) involve standardized solutions
B) are usually made by lower-level managers
C) are associated with clear and specific goals
D) are unique and nonrecurring
Answer: D
Q3) After identifying a problem, the next step in the decision-making process is
A) identifying decision criteria
B) allocating weights to decision criteria
C) analyzing alternatives
D) developing alternatives
Answer: A
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Chapter 3: Globalmanagement
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) The single European Union currency is called the ________.
A) deutchmark
B) krona
C) pound
D) euro
Answer: D
Q2) The ________ decentralizes its management and other decisions to the local country.
A) multidomestic corporation
B) global company
C) transnational organization
D) borderless organization
Answer: A
Q3) Mercosur is a trading group made up of ten South American countries.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Valuing a Diverse Workforce
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Sample Questions
Q1) Which one of the following statements is true of employing disabled employees?
A) Hiring people with disabilities leads to higher employment costs and lower profit margins.
B) Workers with disabilities lack job skills and experience necessary to perform as well as their abled counterparts.
C) Employees with disabilities are exempt from potential disciplinary action, and there are high costs associated with accommodating disabled employees.
D) A person with a disability for whom workplace accommodations have been provided has the same obligations and rights as far as job performance.
Q2) Discuss the negative consequences that can result from discrimination, whether intentional or not.
Q3) Which of the following managerial styles is traditionally considered to be masculine?
A) agreeable
B) leading by example
C) collaborative
D) inclusive
Q4) Give a brief description of diversity skills training in workplaces.
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Chapter 5: Socially Conscious Management
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Sample Questions
Q1) When employees are evaluated only on outcomes, they may be pressured to do whatever is necessary to look good on the outcomes, and not be concerned with how they got those results.
A)True
B)False
Q2) Which of the following ISO standards is related to environmental management?
A) ISO 9000
B) ISO 14000
C) ISO 16000
D) ISO 8000
Q3) Which one of the following arguments on social responsibility states that pursuing social goals hurts a business's economic productivity?
A) long-run profits
B) dilution of purpose
C) stakeholder interests
D) public image
Q4) List and discuss three arguments in favor of business social responsibility and five arguments against it.
Q5) What is the UN Global Compact? What are the 10 principles outlined in it?
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Chapter 6: Managing Change
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Sample Questions
Q1) Coercion involves the use of covert attempts to influence others.
A)True
B)False
Q2) Fuel prices keep spiraling upward so recreational vehicle manufacturers are being pressured to produce lighter units that can be pulled by smaller trucks. This situation is representative of ________.
A) a driving force
B) a social force
C) a restraining force
D) an economic force
Q3) Manipulation involves the use of direct threats against the resisters.
A)True
B)False
Q4) ________ actively and enthusiastically support new ideas, build support, overcome resistance, and ensure that innovations are implemented.
A) Idea champions
B) Idea developers
C) Idea generators
D) Idea screeners
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Chapter 7: Constraints Onmanagers
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Sample Questions
Q1) Which one of the following is a cultural constraint that affects the decisions managers in a company make?
A) the extent to which employees are encouraged to participate on problem-solving teams
B) the size of the operating budget
C) the location of the firm's headquarters
D) the size of the employee population
Q2) Home prices in the area in which your real estate office operates have increased only gradually for the past several years. However, you have noticed that demand for housing in the area usually spikes in summer. Which of the following best describes your business environment?
A) stable and simple
B) dynamic and simple
C) stable and complex
D) dynamic and complex
Q3) An organization's competitors and employees are considered to be stakeholders who are affected by the organization's decisions and actions.
A)True
B)False
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Page 9
Chapter 8: Planning and Goal-Setting
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) In a short essay, discuss the three planning contingency factors that influence the choice of plans and illustrate how these factors influence planning.
Q2) Which one of the following factors has contributed to the decline in the number of years used to define short-term and long-term plans?
A) environmental uncertainty
B) economic recessions
C) flattened organizational structures
D) stagnant business conditions
Q3) Which one of the following reflects the way goals are used in an MBO program?
A) Goals are used to prepare financial budgets for each unit.
B) Goals are used to broadly set the direction subject to encourage interpretation by individual managers.
C) Apart from being used to ensure that employees are doing what they are supposed to be doing, goals are used as a motivating tool for employees.
D) Goals are used to compare organizational performance year over year.
Q4) In a short essay, define planning and discuss the characteristics of formal planning as it is used in various organizations.
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Chapter 9: Strategic Planning
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Sample Questions
Q1) A strategy defines how a company is going to make money.
A)True
B)False
Q2) A retrenchment strategy is a short-run renewal strategy that helps an organization stabilize operations, revitalize organizational resources and capabilities, and prepare to compete once again.
A)True
B)False
Q3) Hendricks Ceramics sells items it buys from ceramic factories. If it were to purchase one of these factories, it would be engaging in ________ integration.
A) forward vertical
B) backward vertical
C) horizontal
D) concentrated
Q4) The combined external and internal analyses are called ________.
A) competitor analysis
B) industry analysis
C) market analysis
D) SWOT analysis
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Chapter 10: Fostering Entrepreneurship
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Sample Questions
Q1) Fully empowering employees means releasing budgetary control to them.
A)True
B)False
Q2) "There is absolutely no reason why I, the founder of this enterprise, should be making the choice of floor cleaner. The housekeepers know what works and what doesn't. Let them choose." So said Juan, owner of Miller's Office Cleaning. Juan's comment indicates he believes in ________.
A) employee empowerment
B) self-direction
C) autonomy
D) problem solving
Q3) Finding people to support growth is an important issue for entrepreneurs.
A)True
B)False
Q4) Entrepreneurships are more likely than large businesses to generate patentable ideas.
A)True
B)False
Q5) Why is it advisable for entrepreneurs to plan for growth? How can they do this?
Page 12
Q6) Compare and contrast self-employment and entrepreneurship.
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Chapter 11: Organization Design
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Sample Questions
Q1) Michelle is very concerned about the formal framework by which job tasks are divided, grouped, and coordinated within her unit. This implies that she is concerned about ________.
A) the chain of command
B) the organizational structure
C) the organizational design
D) decentralization
Q2) Pauline sat on a bar-type stool screwing nuts onto bolts about 3,000 times a day while reading a novel. Her production job paid well but that's about all it had going for it. Even though the work was not physically taxing, Pauline was exhausted by the end of her day. Facing another day just like yesterday nearly brought her to tears. Pauline was experiencing ________.
A) repetitive motion stress
B) burnout
C) economies of scale
D) diseconomies from division of labor
Q3) Explain the traditional view of span of control.
Q4) An organic organization is low in centralization.
A)True
B)False
Page 13
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Chapter 12: Organizing Around Teams
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) A team that uses technology to link physically dispersed members in order to achieve a common goal is called a virtual team.
A)True
B)False
Q2) It became clear that both Cathy and Simon felt they should lead the group. Other group members began aligning themselves with one or the other. This group is in the ________ stage.
A) forming
B) norming
C) storming
D) performing
Q3) In which stage of group development does the group focus its attention on wrapping up activities instead of task performance?
A) storming
B) adjourning
C) forming
D) norming
Q4) Describe the differences between formal and informal groups, giving examples of each.
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Chapter 13: Human Resourcemanagement
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Sample Questions
Q1) Companies can legally take disciplinary action against an employee who complains of a hostile work environment.
A)True
B)False
Q2) Successful orientation results in which one of the following outcomes?
A) insider-outsider transition
B) more premature resignations
C) reduced first-year turnover
D) fewer discrimination lawsuits
Q3) A ________ includes both positive and negative aspects about the job and the company.
A) structured interview
B) job analysis
C) realistic job preview
D) behavioral preview
Q4) List four of the seven major performance appraisal methods.
Q5) Written essay and critical incident are performance appraisal methods.
A)True
B)False
Q6) Discuss three reasons managing human resources effectively is important.
Page 15
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Chapter 14: Interpersonal and Organizational Communication
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150 Verified Questions
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Sample Questions
Q1) Laura sent a text message to Betty telling her that she would come by to pick her up after work so they could go shopping. Betty, however, made other plans for the evening thinking Laura was talking about going shopping the next day. Which one of the following best explains what went wrong with the communication?
A) Laura used a wrong channel of communication.
B) There was too much noise in the room when Betty read the message.
C) Betty decoded the message incorrectly.
D) The complexity capacity of text messaging is poor.
Q2) Good communication occurs only when the recipient ________.
A) agrees with the sender's message
B) acknowledges the message
C) understands the speaker's meaning
D) makes eye contact with the speaker
Q3) Even in an open concept work design, some space should be provided for confidential conversations.
A)True
B)False
Q4) List and discuss the barriers to effective communication that managers face. Include a specific example of each barrier to support your answer.
Page 16
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Chapter 15: Organizational Behavior
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Sample Questions
Q1) If your boss could be described as flexible, adaptable, and tolerant, he or she would probably score high on which one of the following aspects of the MBTI®?
A) extraversion
B) sensing
C) feeling
D) perceiving
Q2) ________ is the tendency for individuals to attribute their own successes to internal factors such as ability or effort while putting the blame for personal failure on external factors such as luck.
A) Locus of control error
B) Stereotyping
C) Fundamental attribution error
D) Self-serving bias
Q3) If you like yourself, then your personality would be described as having ________.
A) an internal locus of control
B) a high Machiavellianism score
C) high self-esteem
D) an external locus of control
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17
Chapter 16: Leadership
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Sample Questions
Q1) Evidence indicates that transformational leadership is strongly correlated with ________.
A) lower turnover rates and lower levels of goal attainment and follower well-being
B) lower turnover rates and higher levels of productivity and creativity
C) higher turnover rates and lower levels of productivity and employee satisfaction
D) higher turnover rates and higher levels of employee satisfaction and follower well-being
Q2) In a short essay, differentiate between transactional and transformational leaders.
Q3) Jill has tried hard to build a good rapport with her employees and knows each of their families. She encourages her employees to work hard, but to be certain to take time out for themselves and their families. Fiedler's contingency model would classify Jill as ________ oriented.
A) production
B) consideration
C) task
D) relationship
Q4) Compare and contrast charismatic and authentic leadership.
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Chapter 17: Motivating Employees
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Sample Questions
Q1) With its motto "Be All that You Can Be," the United States Army encouraged recruits to fulfill their ________ needs.
A) physiological
B) psychological
C) esteem
D) self-actualization
Q2) Flipping burgers at the local drive-thru is Marla's first job. She has no work experience, no marketable skills. Which one of the following would you suggest her manager do to keep Marla motivated to perform at her highest level?
A) Pay her more than minimum wage.
B) Pair her with a long-term employee to train her in her job tasks.
C) Offer her a promotion if she meets specific goals.
D) Recognize her best performance with public praise.
Q3) ________ refers to the number of different tasks required in a job and the frequency with which those tasks are repeated.
A) Job scope
B) Job depth
C) job enlargement
D) job enrichment
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Page 19
Chapter 18: Controlling Activities and Operations
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Sample Questions
Q1) At the end of every month, the accounting department submits a balance sheet, statement of profit and loss, and cash flow statement to the senior management team. These are all ________.
A) personal observations
B) statistical reports
C) oral reports
D) written reports
Q2) Managers should do nothing if the variance observed from the standard is acceptable.
A)True
B)False
Q3) Managers should use subjective measures when ________.
A) work activities cannot be expressed in quantifiable terms
B) work activities are critical to the organization
C) organizational processes and activities are complex
D) employee attitudes are at stake
Q4) Having a control system increases the scope of employee empowerment.
A)True
B)False
Q5) Provide a few examples for feedforward strategies to reduce employee theft.
Page 20
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