Operations Management Test Questions
Course Introduction
Operations Management explores the principles, techniques, and strategies used to design, operate, and improve the systems that produce goods and services. The course covers key topics such as process analysis, capacity planning, supply chain management, quality control, inventory management, and project scheduling. Emphasis is placed on decision-making processes that enhance efficiency, productivity, and competitiveness in organizations, supported by real-world examples and case studies. Students will develop practical skills in applying analytical tools and frameworks to solve operational challenges in different industries.
Recommended Textbook
Successful Project Management 6th Edition by Jack Gido
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13 Chapters
1197 Verified Questions
1197 Flashcards
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Page 2
Chapter 1: Project Management Concepts
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79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/71896
Sample Questions
Q1) Introduction of a new process to ship packages for a firm is an example of a project objective.
A)True
B)False
Answer: False
Q2) A project has an unlimited time frame.
A)True
B)False
Answer: False
Q3) The project objective is usually defined in terms of end product, schedule, and budget.
A)True
B)False Answer: True
Q4) The project scope document should include a list of deliverables and associated acceptance criteria.
A)True
B)False Answer: True
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Chapter 2: Identifying and Selecting Projects
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) Disadvantages for doing a project may have a positive impact on an organization.
A)True
B)False
Answer: True
Q2) The first step in project selection is to
A)develop a set of criteria against which a project will be evaluated.
B)gather data and information for each project.
C)list assumptions.
D)evaluate each project against the criteria.
Answer: A
Q3) Meeting the acceptance criteria listed in the project charter means the customer is satisfied.
A)True
B)False
Answer: False
Q4) Some RFPs mention the type of contract the customer intends to use.
A)True
B)False
Answer: True
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Chapter 3: Developing Project Proposals
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) The customer can terminate the contract according to requirements in the contract.
A)True
B)False
Answer: True
Q2) By having a customer supply schedule, the contractor is protected from incurring schedule slippage caused by customer delays in furnishing information, parts, or other items.
A)True
B)False
Answer: True
Q3) Quantitative and qualitative benefits to the customer should be stated to help convince the customer of the value of the proposed result.
A)True
B)False Answer: True
Q4) The customer selects the proposal that it expects will provide the best value. A)True
B)False Answer: True
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Chapter 4: Defining Scope, Quality, Responsibility, and Activity Sequence
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) The work packages are at a level can be assigned responsibility and accountability for accomplishing the work package.
A)a single organization or individual
B)multiple organizations or individuals
C)a project manager
D)the project team
Q2) The agreed-upon project scope document establishes the baseline for any changes that may be made to the scope during the performance of the project.
A)True
B)False
Q3) It is easier to define the details for , but as the project progresses or moves from phase to phase, the project team or contractor can progressively elaborate the details as more information is known or becomes clear.
A)tasks that require a small effort
B)only tasks that take a day to complete
C)tasks near the end of the project
D)the near-term efforts
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Page 6
Chapter 5: Developing the Schedule
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Sample Questions
Q1) The amount of slack should determine the priority with which these concentrated efforts are applied.
A)True
B)False
Q2) The estimated duration for each activity must be the total elapsed time,
A)the time for the work to be done plus any associated waiting time.
B)the time for the task plus the planning time for the project.
C)the time required for the work times the number of resources assigned to the project.
D)the time for the task plus the time to review and accept the deliverable.
Q3) If the total slack is zero, the activities on the path do not need to be accelerated but cannot be delayed.
A)True
B)False
Q4) An updated project schedule can be generated regularly that forecasts whether the project will finish ahead of or behind its required completion time.
A)True
B)False
Q5) Schedule control involves four steps.List the four steps in order.
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Chapter 6: Resource Utilization
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22 Verified Questions
22 Flashcards
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Sample Questions
Q1) The start of noncritical activities are delayed beyond their earliest start times but not beyond their latest start times) in order to
A)schedule with a technical constraint.
B)schedule with a resource constraint.
C)level the costs of the project.
D)maintain a uniform level of required resources.
Q2) Resource-limited scheduling will not extend the project completion time if necessary in order to keep within the resource limits.
A)True
B)False
Q3) Resource leveling, or smoothing, levels the resources so that
A)equal number of resources is assigned to each task.
B)an equal number of tasks are completed each day by the resources on the project.
C)they are applied as uniformly as possible without extending the project schedule beyond the required completion time.
D)the costs for the resources are even as possible across the project.
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8
Chapter 7: Determining Costs, Budget, and Earned Value
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69 Verified Questions
69 Flashcards
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Sample Questions
Q1) The is the amount that was budgeted to accomplish the work that was schedule to be performed up to that point in time.
A)total budgeted cost TBC)
B)cumulative budgeted cost CBC)
C)cumulative actual cost CAC)
D)cumulative earned value CEV)
Q2) The total project cost is often estimated during the phase of the project or when the project charter or a proposal is prepared
A)initiating
B)planning
C)performing
D)closing
Q3) Managing cash flow involves making sure that sufficient payments are received from the customer in time so that
A)you have enough money to cover the costs of performing the project.
B)you hold a reserve of funds instead of paying bills.
C)payroll can be paid and suppliers are delayed indefinitely.
D)deposits can be made in several different accounts.
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Chapter 8: Managing Risk
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Sample Questions
Q1) Waiting for favorable events to occur and then reacting to them can result in panic and costly responses.
A)True
B)False
Q2) The risks should be those that are somewhat likely to occur and/or can have a significant positive impact on accomplishing the project objective.
A)True
B)False
Q3) involves regularly reviewing the risk management matrix throughout the project.
A)Risk assessing
B)Risk planning
C)Risk monitoring
D)Risk avoidance
Q4) can be to avoid the risk, mitigate the risk, or accept the risk.
A)A risk response plan
B)A risk assessment
C)A risk management strategy
D)A risk impact statement
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Chapter 9: Closing the Project
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42 Flashcards
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Sample Questions
Q1) Projects also can be terminated by the sponsor or customer because the project needs have changed.
A)True
B)False
Q2) Participants of should include the project manager, key project team members, and key representatives of the customer's organization who were involved with the project.
A)a post-project evaluation meeting with the customer or sponsor
B)a project progress meeting with project stakeholders
C)an analysis session with the project team
D)a pre-RFP meeting with the customer
Q3) Hold meetings at the end of the project with team members to have feedback from each team member about their performance and how to improve future projects.
A)individual
B)group
C)activity specific
D)project progress
Q4) Why should the project organization establish a knowledge base system for the organization?
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11
Chapter 10: The Project Manager
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) Project managers need to communicate regularly with the project team, as well as with any subcontractors, the customer, and their own company's upper management.
A)True
B)False
Q2) The effective manager does not tell people how to do their jobs.
A)True
B)False
Q3) The capable project manager understands what motivates team members and creates a competitive environment in which individuals compete as part of a high-performing team and are required to excel.
A)True
B)False
Q4) The project manager has the responsibility for in terms of specific results.
A)providing a clear understanding of what is expected
B)telling project team members how to perform
C)detailing the specific actions
D)limiting the actions of the project team
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Chapter 11: The Project Team
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225 Verified Questions
225 Flashcards
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Sample Questions
Q1) Two actions a project organization can take to prevent wrongdoing are having a policy on ethical behavior and conducting training sessions on ethical behavior.
A)True
B)False
Q2) A punitive process should be established for individuals to report any actions by others that they think is unethical.
A)True
B)False
Q3) A policy on ethical behavior includes topics on expectations, process for reporting misconduct, and consequences of engaging in unethical practices.
A)True
B)False
Q4) In larger organizations, the project manager may have to A)take on multiple roles.
B)perform much of the project alone.
C)pay for charges for other projects.
D)negotiate with other managers for resources.
Q5) List some dimensions of diversity:
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Chapter 12: Project Communication and Documentation
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) It is good practice to put on each page of each type of document: any of the following except
A)a list of the changes made to the document.
B)a list of the changes made to the document
C)a sequential revision number.
D)the initials of the person who made the changes.
Q2) Regular and open communication, trust, respect, open-mindedness, and a positive win-win attitude are keys to successful A)stakeholder identification.
B)stakeholder engagement.
C)stakeholder communication.
D)stakeholder monitoring and closing.
Q3) Lengthy dissertations or voluminous extraneous attachments may be perception of being flooded with emails or electronic messages and be more of a hindrance than a help.
A)True
B)False
Q4) Talk to the audience, not at it.
A)True
B)False
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Chapter 13: Project Management Organizational Structures
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Sample Questions
Q1) can help to resolve priority conflicts between projects and can facilitate decisions regarding the priority among projects.
A)An autonomous project organizational structure
B)A functional organizational structure
C)A matrix organizational structure
D)A project management office
Q2) A disadvantage of a matrix organizational structure is that members of a project team in a matrix organization structure have a dual reporting relationship, which can cause anxiety and conflict over work priorities.
A)True
B)False
Q3) work groups consist of individuals who perform the same function, such as engineering or manufacturing.
A)An autonomous project organizational structure
B)A functional organizational structure
C)A matrix organizational structure
D)A project management office
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