Operations Management Test
Bank
Course Introduction
Operations Management is a critical business discipline that focuses on the efficient and effective design, operation, and improvement of organizational processes involved in producing goods and services. This course examines key concepts such as process analysis, capacity planning, supply chain management, quality control, inventory management, and project management. By exploring real-world case studies and analytical tools, students learn how to optimize resources, reduce costs, ensure product quality, and enhance customer satisfaction, ultimately driving organizational performance in diverse industries.
Recommended Textbook MGMT 10th Edition by Chuck Williams
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18 Chapters
1983 Verified Questions
1983 Flashcards
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Page 2
Chapter 1: Management
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/41992
Sample Questions
Q1) While preparing the annual advertising budget, Tracy, the chief marketing officer of an online furniture store, is deciding which categories of products from the company's portfolio would need to be advertised most often. In the given scenario, which of the following decisional roles is best illustrated by Tracy?
A) The disturbance handler role
B) The resource allocator role
C) The disseminator role
D) The spokesperson role
Answer: B
Q2) In the context of Mintzberg's managerial roles, managers in the _____ share the information they have collected with their subordinates and others in the company.
A) monitor role
B) figurehead role
C) spokesperson role
D) disseminator role
Answer: D
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Chapter 2: The History of Management
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110 Verified Questions
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Sample Questions
Q1) A Gantt chart indicates informal communication paths.
A)True
B)False
Answer: False
Q2) According to Chester Bernard, people will be indifferent to managerial directives or orders if they _____.
A) come from a peer rather than a senior
B) are consistent with the purpose of an organization
C) are incompatible with the people's personal interests
D) cannot be carried out by those people
Answer: B
Q3) Which of the following statements is true of bureaucracy?
A) It is based on the belief that management can be taught to others.
B) It allows political connections to determine an individual's power base within organizations.
C) It allows people to lead by virtue of their rational-legal authority.
D) It relies on scheduled, periodic corrective actions to operate efficiently.
Answer: C
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4
Chapter 3: Organizational Environments and Cultures
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112 Verified Questions
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Sample Questions
Q1) Pencilpop, a stationery store, has been purchasing all its paper products from Tigreto, a wholesaler of paper products, for over a decade. Tigreto gives Pencilpop seasonal discounts and sells its products on a credit basis. Pencilpop does not source its paper products from any other wholesaler because of the low price and the consistent quality that Tigreto offers. In the context of the specific environment, which of the following concepts does this scenario best illustrate?
A) Path dependence
B) Supplier dependence
C) Buyer dependence
D) Internal dependence
Answer: B
Q2) Under the 1991 Civil Rights Act, if an employee is sexually harassed by anyone at work, the harasser-not the company-is liable for damages, attorneys' fees, and back pay.
A)True
B)False
Answer: False
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Chapter 4: Ethics and Social Responsibility
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Sample Questions
Q1) __________is a company's social responsibility to not violate accepted principles of right and wrong when conducting its business.
A) Legal responsibility
B) Ethical responsibility
C) Economic responsibility
D) Discretionary responsibility
Q2) Jenna occasionally steals office supplies from her workplace when her workplace is empty. She was diagnosed with kleptomaniac and was fired from her last job when she was caught stealing. In the context of workplace deviance, this is an example of _____.
A) production deviance
B) property deviance
C) political deviance
D) personal aggression
Q3) __________are persons or groups with a legitimate interest in a company.
A) Lobbyists
B) Trade unions
C) Stakeholders
D) Advocacy groups
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6
Chapter 5: Planning and Decision Making
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Sample Questions
Q1) Terragemt, a construction company, has to complete the construction of a skyscraper by the end of the next fiscal year. To meet this target, the site engineers have made plans to complete one floor each week. In this scenario, Terragemt's plan to complete one floor each week is an example of a _____.
A) capstone goal
B) passive goal
C) proximal goal
D) distal goal
Q2) Which among the following is the most specific type of standing plans.
A) Policies
B) Procedures
C) Single-use plans
D) Rules and regulations
Q3) _____ are responsible for developing operational plans.
A) Lower-level managers
B) Middle managers
C) Top managers
D) Board of directors
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Chapter 6: Organizational Strategy
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103 Verified Questions
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Sample Questions
Q1) TagWear, a company that manufactures shoes, offers customized lightweight and durable shoes in different colors and sizes to compete with its rival company's shoes. In this scenario, which of the following strategies is TagWear using to reduce its rival's market share?
A) A response strategy
B) An attack strategy
C) A recovery strategy
D) An acquisition strategy
Q2) A situational analysis is an assessment of the strengths and weaknesses in an organization's internal environment and the opportunities and threats in its external environment.
A)True
B)False
Q3) Growth, stability, and retrenchment are all types of portfolio strategiesthat companies use to decide which businesses they should be in.
A)True
B)False
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Chapter 7: Innovation and Change
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following best defines the General Electric workout?
A) It is based on incremental improvements to a dominant technological design such that the improved technology is fully backward compatible with the older technology.
B) It is an approach to innovation that assumes that incremental innovation can be planned using a series of steps and that compressing those steps can speed innovation.
C) It is a three-day meeting in which managers and employees from different levels and parts of an organization quickly generate and act on solutions to specific business problems.
D) It is a philosophy and collection of planned change interventions designed to improve an organization's long-term health and performance.
Q2) In the context of managing resistance to change,__________is the process used to get workers and managers to change their behaviors and work practices.
A) unfreezing
B) refreezing
C) change intervention
D) change remediation
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9
Chapter 8: Global Management
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Sample Questions
Q1) Jepmem Inc. is expanding its global operations into North Pidlin, even though the country has a high global terrorism index. As Jepmem Inc. expands into North Pidlin, it must deal with _____.
A) political uncertainty
B) purchase uncertainty
C) policy uncertainty
D) pandemic uncertainty
Q2) Which of the following is an example of the process of exporting?
A) Allied Pharmacy receiving royalty payment from Wings Pharmacy for allowing it to produce and sell its trademark cough syrup
B) TechnoDorm, a manufacturer of mobile devices, licensing its entire business to DreamyTech
C) FootSoul, a U.S.-based shoe manufacturing company, selling its shoes in the U.S., Germany, and France
D) BiteSweet Inc. and NutriPack Inc. collaborating to form a new company, BitePack Inc., which manufactures energy bars
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Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) In the context of organizational structure,__________is the right to give commands, take action, and make decisions to achieve organizational objectives.
A) empowerment
B) motivation
C) influence
D) authority
Q2) In the context of the job characteristics model, _____ is motivation that comes from the job itself rather than from outside rewards such as a raise or praise from the boss.
A) competence motivation
B) affiliation motivation
C) internal motivation
D) extrinsic motivation
Q3) Which of the following statements is true of functional departmentalization?
A) It allows work to be done by highly qualified specialists.
B) It focuses an organization on customer needs rather than on products.
C) It leads to duplication of resources, which often results in higher costs.
D) It is a hybrid structure in which two or more forms of departmentalization are used together.
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Page 11
Chapter 10: Managing Teams
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Sample Questions
Q1) __________is the degree to which workers in a team have the discretion, freedom, and independence to decide how and when to accomplish their jobs.
A) Synergy
B) Cohesiveness
C) Groupthink
D) Autonomy
Q2) In the context of team compensation and recognition,__________remunerate employees for acquiring expertise that they will need to perform multiple jobs within a team and for sharing knowledge with others within their work groups.
A) nonfinancial reward programs
B) skill-based pay programs
C) gainsharing programs
D) premium payment programs
Q3) Intentionally doing one's work badly is an example of a negative team norm.
A)True
B)False
Q4) Cross-training is less appropriate for teams of highly skilled workers.
A)True
B)False
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Chapter 11: Managing Human Resource Systems
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123 Flashcards
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Sample Questions
Q1) __________means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.
A) Forecasting
B) Training
C) Screening
D) Brainstorming
Q2) Which of the following statements is true of employee turnover?
A) The top management of a company prefers dysfunctional turnover to functional turnover.
B) One of the best ways to influence functional and dysfunctional turnover is to link pay directly to performance.
C) Functional turnover is the loss of high-performing employees who voluntarily choose to leave a company.
D) Dysfunctional turnover gives an organization a chance to replace poor performers with better workers.
Q3) Application forms commonly ask applicants for non-job-related information.
A)True
B)False
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Page 13
Chapter 12: Managing Individuals and a Diverse Workforce
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100 Verified Questions
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Sample Questions
Q1) Ignatius Inc., a lock manufacturer, is a part of a national program in which employers encourage disabled workers to work with ease. To help workers with sight impairments, Ignatius Inc. has provided them with magnifying lenses that give them the vision acuity as they need to work on the small parts within a lock. In this scenario, these lenses are an example of _____.
A) integration sustenance
B) impulse system
C) ambulation support
D) assistive technology
Q2) Diversity drives business growth by:
A) attracting different customers and markets.
B) reinforcing affirmative action.
C) weakening business monopoly.
D) decreasing competition in the industry.
Q3) According to research results, older workers are more likely to use drugs and alcohol at work.
A)True
B)False
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14
Chapter 13: Motivation
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Sample Questions
Q1) Norman, a renowned painter, wants to open a new studio. He also wants to set up art exhibitions in different cities in the United States to display his artwork. In the context of Maslow's Hierarchy of Needs, this scenario best illustrates Norman's _____.
A) belongingness needs
B) self-actualization needs
C) physiological needs
D) safety needs
Q2) Kathleen is elated after getting promoted to senior sales manager. She aims to get her next promotion by the end of the next fiscal year. She wants to gain more recognition in the organization and in the society. In the context of Maslow's Hierarchy of Needs, this scenario best illustrates Kathleen's _____.
A) belongingness needs
B) esteem needs
C) physiological needs
D) safety needs
Q3) Managers should reduce employees' outcomes to restore equity.
A)True
B)False
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15
Chapter 14: Leadership
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200 Verified Questions
200 Flashcards
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Sample Questions
Q1) According to path-goal theory, which of the following is true?
A) Leaders must be matched to the right leadership situation.
B) Leader behavior must be a source of immediate or future satisfaction for followers.
C) Leader behavior must duplicate the characteristics of followers' work environments.
D) Leaders are effective when the work groups they lead perform well.
Q2) Aabida, a manager at Modish Toys Inc., assesses the quality of work of her employees. She has the authority to reward and punish employees based on the assessment results. She also has control over the hiring and firing of employees in the company. This scenario illustrates that Aabida has a high level of _____.
A) position power
B) initiating structure
C) instrumentality
D) task structure
Q3) Trait theory holds that leaders are taller and more confident and have greater physical stamina (that is, higher energy levels) than nonleaders.
A)True
B)False
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Page 16
Chapter 15: Managing Communication
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Sample Questions
Q1) Miwa Fabrics, a textile company, wants to use environmental-friendly methods to extract cotton. The owner of the company distributes a handbook to the factory workers, which contains details about the handling of the new extraction equipment and machinery. In the context of formal communication channels, this scenario illustrates
A) downward communication
B) upward communication
C) horizontal communication
D) lateral communication
Q2) _____ is the process by which individuals attend to, organize, interpret, and retain information from their environments.
A) Operant conditioning
B) Selective listening
C) Perception
D) Regularization
Q3) Frequent informal meetings, surprise visits, and blogs contribute to organizational silence.
A)True
B)False
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Page 17
Chapter 16: Control
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Sample Questions
Q1) Sasha is the manager of a sales team in a corporation. All sales calls made by her subordinates to customers and clients are recorded for quality check purposes. On the basis of their call performance, they get rewarded. This is an example of _____.
A) normative control
B) bureaucratic control
C) concertive control
D) objective control
Q2) Chenrezic is an organization that specializes in subtitling foreign movies and television shows. According to the company's policy, if managers and employees meet quality standards, they can avail as many leaves as they like. This scenario illustrates that Chenrezic uses _____.
A) self-control
B) concertive control
C) bureaucratic control
D) normative control
Q3) Economic value added (EVA) is the same thing as profits.
A)True
B)False
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18
Chapter 17: Managing Information
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Sample Questions
Q1) A company that has gained first-mover advantage is immune to competition.
A)True
B)False
Q2) The term__________refers to facts and figures that are useless unless they have meaning.
A) statistic
B) information
C) raw data
D) census data
Q3) Which of the following statements is true of affinity patterns?
A) They help identify database elements that are different.
B) They occur when two or more database elements tend to occur together in a significant way.
C) They can solely be identified through supervised data mining.
D) They occur when three or more database elements occur together in a significant pattern.
Q4) The goal of executive information systems is to provide accurate, complete, relevant, and timely information to managers.
A)True
B)False
Page 19
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Chapter 18: Managing Service and Manufacturing Operations
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104 Verified Questions
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Sample Questions
Q1) ToySpot, a soft toy manufacturer, receives an order of 250 teddy bears. For this particular order, its total inventory includes 300 yards of fabric, 200 yards of ribbon, 250 pounds of cotton, 185 teddy bears in various stages of manufacturing, and 65 completed teddy bears. In the context of this scenario, how many teddy bears can be considered work-in-process inventory?
A) 250
B) 185
C) 65
D) 50
Q2) The easier it is to maintain a working product or fix a broken product, the more _____ that product is.
A) reliable
B) serviceable
C) tangible
D) durable
Q3) Initial assembly is the process in which all the work-in-process inventories are assembled to create finished goods inventories.
A)True
B)False
Page 20
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