Operations Management Study Guide
Questions
Course Introduction
Operations Management is a foundational course that explores the design, operation, and improvement of the processes that produce and deliver goods and services. Students will learn how to analyze and optimize various elements such as capacity planning, inventory control, quality management, supply chain coordination, and process layout. Through case studies and practical applications, the course emphasizes the strategic role of operations in achieving organizational objectives, increasing efficiency, reducing costs, and enhancing customer satisfaction. This course equips learners with essential tools and frameworks to solve real-world operational challenges in diverse industries.
Recommended Textbook Management 12th Edition by Stephen P. Robbins
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18 Chapters
1805 Verified Questions
1805 Flashcards
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Page 2
Chapter 1: Management and Organizations
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) The fact that Brenda completes her projects is an indication of her ________ as a manager.
A) leadership
B) effectiveness
C) efficiency
D) attention to detail
Answer: B
Q2) Which of the following is not an example of an interpersonal role according to Mintzberg?
A) figurehead
B) leader
C) liaison
D) spokesperson
Answer: D
Q3) Social media platforms for electronic communication have become popular among employees to share ideas in their personal lives, but have not yet become tools used extensively in the workplace.
A)True
B)False
Answer: False
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Chapter 2: Understanding Management: Constraints and Challenges
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) Organizational ________ typically contain narratives about significant events or people in the organization.
A) stories
B) rituals
C) language
D) material artifacts
Answer: A
Q2) In the symbolic view of management, managers are seen as directly responsible for an organization's success or failure.
A)True
B)False
Answer: False
Q3) Which of the following represents the two views of managerial impact on the success or failure of the organization?
A) omnipotent and symbolic
B) omnipotent and reflective
C) symbolic and interactive
D) reflective and interactive
Answer: A
Page 4
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Chapter 3: Managing in a Global Environment
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Managers with a(n) ________ attitude view every foreign operation as different and hard to understand.
A) geocentric
B) polycentric
C) ethnocentric
D) regiocentric
Answer: B
Q2) Transnational organizations are also known as ________.
A) ethnocentric organizations
B) polycentric organizations
C) borderless organizations
D) multidomestic organizations
Answer: C
Q3) Monolingualism is one sign that a nation suffers from ________.
A) parochialism
B) ethnocentrism
C) polycentrism
D) geocentrism
Answer: A
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Page 5
Chapter 4: Managing Diversity
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83 Flashcards
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Sample Questions
Q1) Which of the following provisions was introduced by the Lilly Ledbetter Fair Pay Act of 2009?
A) changing the statute of limitations on pay discrimination to 180 days from each paycheck
B) prohibiting differences in amount of pay for equal work based on gender of employees
C) prohibiting the practice of forced retirement of most employees
D) giving individual employees the right to sue their employers for punitive damages
Q2) According to projections of the U.S.population, the ethnic groups that will exhibit the maximum change are the Hispanic and African American populations.
A)True
B)False
Q3) What are the significant trends occurring in the composition of the global workforce? What are the likely repercussions of such trends?
Q4) Define "workplace diversity." Provide a brief description of the evolution of workplace diversity over the last five decades.
Q5) Give a brief description of diversity skills training in workplaces.
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Chapter 5: Managing Social Responsibility and Ethics
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) According to the classical view of social responsibility, management's only social responsibility is to maximize profits.
A)True
B)False
Q2) According to the ________ argument on social responsibility, businesses should be socially responsible because responsible actions are the right thing to do.
A) public expectation
B) ethical obligation
C) public image
D) long-run profit
Q3) The centerpiece of the ________ efforts is the Anti-Bribery Convention that was the first global instrument to combat corruption in cross-border business deals.
A) Organization for Economic Co-operation and Development's
B) Institute of Global Ethics'
C) Ethics and Compliance Officer Association's
D) United Nations'
Q4) List and discuss five arguments in favor of business social responsibility and five arguments against it.
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Chapter 6: Managers As Decision Makers
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Managers cannot possibly analyze all information on all alternatives, they tend to ________, rather than ________.
A) maximize; satisfice
B) neutralize; satisfice
C) satisfice; neutralize
D) satisfice; maximize
Q2) In intuitive decision making, managers ________.
A) often tend to ignore their feelings or emotions
B) use data from their subconscious mind to help make their decisions
C) use available evidence to improve their decision-making skills
D) do not depend on their past experiences to make decisions
Q3) Max is planning on going away to college next year and is currently trying to figure out which colleges he should apply to.He would like to major in English Literature at an accredited liberal arts college, but is also looking for a university that offers financial aid.In terms of the decision-making process, these represent Max's ________.
A) problems
B) alternatives
C) decision criteria
D) heuristics
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Page 8
Chapter 7: Managing Change and Innovation
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) The unfreezing step of the change process can be thought of as ________.
A) changing to a new state
B) sustaining a change over time
C) changing the organizational structure
D) preparing for the needed change
Q2) When supermarkets and other retailers use scanners that provide instant inventory information, they are adopting ________ changes.
A) technological
B) people
C) financial
D) structural
Q3) ________ creates expectations that may be hard to reconcile or satisfy.
A) Task ambiguity
B) Role conflict
C) Role overload
D) Task demand
Q4) List and explain the techniques for reducing resistance to change.
Q5) Stress can be caused by personal factors and by job-related factors.
A)True
B)False
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Chapter 8: Foundations of Planning
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95 Verified Questions
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Sample Questions
Q1) In traditional goal setting, goals set by top managers flow down through the organization and become subgoals for each organizational area.
A)True
B)False
Q2) ________ plans apply to the entire organization and establish the organization's overall goals.
A) Departmental
B) Strategic
C) Operational
D) Specific
Q3) Organizational plans can be classified on the basis of all of the following characteristics, except on the basis of their ________.
A) breadth
B) attainability
C) specificity
D) frequency of use
Q4) In a short essay, list and discuss six characteristics of well-designed goals.
Q5) Discuss the impact of planning on organizational performance.
Q6) In a short essay, describe the different classifications of plans.
Page 10
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Chapter 9: Strategic Management
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) Casey majored in marketing and really enjoyed studying market research as a subject.Through research on the Internet and in the university library, she discovers that this industry appears to have significant positive external trends.She interprets this as a(n) ________.
A) weakness
B) threat
C) strength
D) opportunity
Q2) Discuss the corporate portfolio matrix and the Boston Consulting Group (BCG) matrix.
Q3) Casey realizes that she has a personal characteristic that suggests she is not comfortable interacting with strangers.She interprets this as a(n) ________ if she is to get a job as a salesperson.
A) threat
B) strength
C) weakness
D) opportunity
Q4) Discuss the concept of competitive advantage and explain how quality is a competitive advantage.
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Chapter 10: Managerial Controls
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94 Flashcards
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Sample Questions
Q1) Activity ratios measure an organization's ability to meet its current debt obligations.
A)True
B)False
Q2) The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.
A) market value
B) economic value
C) balanced scorecard
D) financial control
Q3) The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational controls for ________.
A) cross-cultural differences
B) global turmoil and disasters
C) workplace privacy
D) workplace safety
Q4) In a short essay explain feedforward, concurrent, and feedback controls and provide an example for each one.
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Chapter 11: Basic Organizational Design
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Worldwide economic downturn, global competition, accelerated product innovation by competitors, and increased demands from customers for high quality and faster deliveries encourage organizations to become more ________.
A) organic
B) mechanistic
C) centralized
D) formalized
Q2) ________ is a type of technology that centers on small-batch production.
A) Unit production
B) Mass production
C) Process production
D) Flow production
Q3) Eric is offered a chance to help direct the efforts of some employees assigned to his work group.This is a chance for Eric to experience ________.
A) self actualization
B) groupthink
C) referent power
D) authority
Q4) Write a short essay on work specialization.
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Chapter 12: Adaptive Organizational Design
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) The management decides to set up an online forum which will allow its software developers to post queries and share their ideas and best practices with their peers around the world.Such forms of collaboration are called ________.
A) strategic partnerships
B) communities of practice
C) task forces
D) cross-functional teams
Q2) Which of the following is a major characteristic of today's organizations?
A) constant managerial supervision
B) loyal employees
C) full-time, permanent jobs
D) mobile employees
Q3) Employee empowerment is crucial in organizations with team structures because no line of managerial authority flows from top to bottom in such organizations.
A)True
B)False
Q4) What are communities of practice? What can organizations do to make such communities successful?
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Chapter 13: Managing Human Resources
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Which of the following performance appraisal methods is a combination of elements from the critical incident method and the graphic rating scale method?
A) multiperson comparison
B) 360-degree appraisal
C) management by objective
D) behaviorally anchored rating scale
Q2) The two most common forms of representative participation are ________.
A) board representatives and cross-functional teams
B) task forces and labor unions
C) work councils and board representatives
D) work councils and cross-functional teams
Q3) Errors made by getting rid of candidates who would have performed successfully on the job are known as ________.
A) admission errors
B) reject errors
C) accept errors
D) reception errors
Q4) Explain high-performance work practices and list a few examples of such practices.
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Chapter 14: Managing Teams
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) A problem-solving team brings together experts in various specialties to work together on various organizational tasks.
A)True
B)False
Q2) In global teams, cohesiveness is often more difficult to achieve because of higher levels of mistrust, miscommunication, and stress.
A)True
B)False
Q3) Work teams interact primarily to share information and to make decisions to help each member do his or her job more efficiently and effectively.
A)True
B)False
Q4) A group's performance potential depends to a large extent on the individual resources its members bring to the group.
A)True
B)False
Q5) Identify the advantages and disadvantages of group decision making.
Q6) Define formal groups.List and describe four examples of formal groups.
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Chapter 15: Understanding Individual Behavior
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) In the Big Five Model of personality, ________ refers to the degree to which someone is good-natured, cooperative, and trusting.
A) extraversion
B) agreeableness
C) conscientiousness
D) emotional stability
Q2) The three components that make up an attitude are ________ components.
A) cognitive, affective, and behavioral
B) active, behavioral, and adjustable
C) emotional, creative, and environmental
D) intentional, reactive, and adjustable
Q3) Which of the following is true for Gen Y workers?
A) They are accepting of the prevailing order and style of working and easily fit into it.
B) They have a deep-seated need for boundaries and structure and dislike multitasking.
C) They are dedicated workers and follow office rules and dress codes strictly.
D) They are knowledgeable and willing workers, but do not compromise on their personal lives.
Q4) Explain cognitive dissonance theory in brief.
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Chapter 16: Managers and Communication
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) In the ________ communication network, communication flows according to the formal organizational hierarchy, both downward and upward.
A) chain
B) all-channel
C) wheel
D) horizontal
Q2) When Sam spoke to Florence, he was involved in which type of organizational communication?
A) diagonal
B) upward
C) horizontal
D) lateral
Q3) "The grapevine is detrimental to effective organizational communication and must be eliminated if the organization is to effectively engage its employees." Do you agree with this statement? Explain your answer.
Q4) List and discuss the barriers to effective communication that managers face.Include a specific example of each barrier to support your answer.
Q5) Explain formal and informal communication within an organization.
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Chapter 17: Motivating Employees
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) According to the JCM, which three job characteristics are crucial to an employee experiencing meaningfulness of his or her work?
A) autonomy, task identity, and task significance
B) skill variety, task identity, and task significance
C) autonomy, feedback, and task significance
D) skill variety, autonomy, and feedback
Q2) How can managers use the job characteristics model (JCM) to design jobs?
Q3) Research indicates that, for the most part, pay-for-performance programs show positive results.
A)True
B)False
Q4) According to Maslow's hierarchy of needs theory, when an employer provides his employees health insurance, he is taking care of their ________ needs.
A) safety
B) social
C) self-actualization
D) esteem
Q5) Define motivation and discuss the three elements of motivation.
Q6) What does goal-setting theory tell us?
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Chapter 18: Managers As Leaders
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Derek Logan heads a team of 10 research analysts in Deutsche Bank.Even though he is least impressed with Cara Lewis among all his subordinates, when asked about her work he chose to focus on her strengths rather than her weaknesses.Derek can be described as a task-oriented leader.
A)True
B)False
Q2) According to Robert House's path-goal theory, a supportive leader lets subordinates know what's expected of them, schedules the work to be done, and gives specific guidance on how to accomplish tasks.
A)True
B)False
Q3) When a young child emulates a professional sports star's behavior, what kind of power does the star have over the child?
A) legitimate
B) expert
C) coercive
D) referent
Q4) In a short essay, identify eight traits associated with leadership.
Q5) In a short essay, contrast the four major behavior studies on leadership.
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