Operations Management Review
Questions
Course Introduction
Operations Management is a course that examines the design, operation, and improvement of the systems and processes used to produce and deliver goods and services. It covers key concepts such as process analysis, capacity planning, inventory management, quality control, supply chain management, and project management. Through case studies, quantitative models, and real-world applications, students learn how to analyze operational challenges and implement strategies to increase efficiency, productivity, and competitiveness in various industries. This course equips students with analytical tools and managerial skills essential for making informed decisions in both manufacturing and service organizations.
Recommended Textbook
Contemporary Project Management 3rd Edition by Timothy Kloppenborg
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15 Chapters
682 Verified Questions
682 Flashcards
Source URL: https://quizplus.com/study-set/2831
Page 2
Chapter 1: Introduction to Project Management
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/56435
Sample Questions
Q1) Scope management includes the processes to manage timely completion of the project.
A)True
B)False
Answer: False
Q2) Which of the following actions will likely cause a project to fail?
A) dedicating valuable team member time to identify risk events
B) spending project funding to procure needed tools and spare parts
C) unclear or conflicting stakeholder expectations
D) conducting a project audit to evaluate performance
Answer: C
Q3) Which of the following statements correctly describes project management?
A) Project management applies knowledge,skills,tools and techniques to project activities.
B) Project management should not involve tradeoffs between scope,schedule and cost.
C) Project management only relies upon checklists to plan and execute the work.
D) Project management's goal is to maintain efficiency of ongoing operations.
Answer: A
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3
Chapter 2: Project Selection and Prioritization
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) Based on the information provided in Figure 2-1,which project has the highest probability of success?
A) Project A
B) Project B
C) Project C
D) Project D
Answer: B
Q2) Once selected projects have been prioritized,it is time to assign resources to projects based on their order of priority.Resources could include all of the following EXCEPT:
A) subject matter experts
B) equipment
C) quality metrics
D) money
Answer: C
Q3) None of the financial project selection models ensure alignment of the project with an organization's strategic goals.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Organizational Capability: Structure,Culture and
Roles
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/56437
Sample Questions
Q1) Among the most important behaviors required of project managers are honoring trust,protecting people,establishing a culture of honesty,defending core values and leading major change.
A)True
B)False
Answer: True
Q2) A form of matrix organization in which the functional manager and project manager have equal amounts of power is called a weak matrix.
A)True
B)False
Answer: False
Q3) Which of the following organizational structures runs contrary to the unity of command principle - that each employee works for a single supervisor?
A) functional organization
B) projectized organization
C) matrix organization
D) siloed organization
Answer: C
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Chapter 4: Chartering Projects
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) A well-written business case should persuade decision-makers to support the project.
A)True
B)False
Q2) The project business case provides a high-level description of what the project will accomplish and how it will be done.
A)True
B)False
Q3) At the time the project charter is prepared there is typically a very general understanding of the project,so if a budget is included it can only be a rough estimate.
A)True
B)False
Q4) Risks,assumptions and constraints are included in the project charter so that key participants will be aware of what could prevent them from successfully completing the project.
A)True
B)False
Q5) What are risks,and why is it important to identify them in the project charter?
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Chapter 5: Stakeholder Analysis and Communication Planning
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46 Verified Questions
46 Flashcards
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Sample Questions
Q1) All of the following statements accurately describe a project management plan EXCEPT:
A) It serves as an informal contract between the project team and the sponsor
B) It may be a general,summary document or quite detailed.
C) It may be composed of one or more subsidiary plans.
D) It is developed iteratively,starting at a high level and becoming progressively more detailed as information becomes available.
Q2) The sponsor,project manager and team can establish powerful relationships with key stakeholders.This starts with an understanding of what motivates each stakeholder,which can be summarized by the old saying ______:
A) the early bird catches the worm.
B) what gets planned gets done.
C) you get what you pay for.
D) what's in it for me?
Q3) In order to be sure a project meeting runs according to plan,the project manager should develop an agenda in advance and deliver it to participants as they arrive at the meeting.
A)True
B)False
Page 7
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Chapter 6: Defining Scope and Constructing Work
Breakdown Structures WBS
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44 Verified Questions
44 Flashcards
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Sample Questions
Q1) Once the project is underway,each potential change to a project is normally documented by some sort of change request.
A)True
B)False
Q2) Which of the following statements concerning work packages is NOT correct?
A) Work packages are the basis for subsequent project planning activities.
B) Work packages are the basis for subsequent project control activities.
C) Work packages are activity elements with detailed descriptions of tasks and dependencies
D) Work packages are the elements at the lowest level of the WBS.
Q3) On agile projects,the scope definition begins with :
A) brainstorming
B) joint application development (JAD)sessions
C) creation of the WBS
D) user stories
Q4) The project scope refers to the features and functions that characterize a product,service or result.
A)True
B)False
Q5) Explain how scope is defined on agile projects.
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Chapter 7: Scheduling Activities
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56 Verified Questions
56 Flashcards
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Sample Questions
Q1) Consider the System Integration Project depicted in Figure 7-3.Based on the information provided,which activities can be delayed one day without impacting the expected project completion date?
A) Activity E - Install Software and Activity F - Test System
B) Activity C - Purchase Software and Activity E - Install Software
C) Activity C - Purchase Software and Activity D - Prepare Test Plan
D) none of these
Q2) The length of time to perform an activity is often dependent upon who will do that work.
A)True
B)False
Q3) Consider the network scheduling data provided in Figure 7-6.What is the expected duration of this project?
A) 97 days
B) 102 days
C) 107 days
D) 112 days
Q4) Describe "slack" and how you can use slack to your advantage in managing a project.
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Chapter 8: Resourcing Projects
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45 Verified Questions
45 Flashcards
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Sample Questions
Q1) Crashing is a project schedule compression technique that relies extensively on overlapping activities and a high degree of concurrency.
A)True
B)False
Q2) When project managers include diverse perspectives in making decisions,they can often avoid major risks that a single perspective would not uncover.
A)True
B)False
Q3) If a project resource is excessively overloaded,it may be necessary to reduce the project scope.
A)True
B)False
Q4) Consider the programmers resource histogram presented in Figure 8-3.Which activity is an ideal candidate to delay in order to achieve a feasible schedule?
A) Activity A - Define Requirements
B) Activity B - Design Application
C) Activity C - Draft User Manual
D) Activity F - Correct Defects
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Chapter 9: Budgeting Projects
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46 Verified Questions
46 Flashcards
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Sample Questions
Q1) Plan cost management is the process that establishes the policies,procedures and documentation for planning,managing,expending,and controlling project costs.
A)True
B)False
Q2) Which estimating technique decomposes the work into detailed pieces for which estimates are prepared and then aggregated into a total quantity for the project?
A) piece meal pricing
B) decomposition estimating
C) bottom-up estimating
D) grass roots estimating
Q3) What type of cost is incurred when a project must be conducted faster than normal,and overtime for workers and / or extra charges for rapid delivery from suppliers are necessary?
A) marginal costs
B) expedited costs
C) nonrecurring costs
D) variable costs.
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Chapter 10: Project Risk Planning
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45 Verified Questions
45 Flashcards
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Sample Questions
Q1) All of the following are benefits that can be attributed to the effective use of a risk management plan EXCEPT:
A) It enables project managers to eliminate or reduce the impact of some threats.
B) It enables the project manager to identify and eliminate all risks
C) It facilitates communication with various project stakeholders.
D) It enables project managers to capitalize on some opportunities.
Q2) Which of the following activities illustrates a risk response strategy designed to research a threat or an opportunity?
A) establish triggers and update them frequently
B) establish time or cost contingencies
C) construct a prototype to learn more about a candidate solution
D) identify a risk owner to each high priority risk
Q3) All of the following are among the classic risk response strategies EXCEPT:
A) share a threat
B) transfer a threat
C) enhance an opportunity
D) avoid a threat
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12
Chapter 11: Project Quality Planning and Project Kick-Off
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45 Verified Questions
45 Flashcards
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Sample Questions
Q1) Stakeholder satisfaction requires an understanding of the ultimate quality goals with respect to stakeholders.
A)True
B)False
Q2) The project manager is responsible for selecting appropriate quality standards for the project.Typically,these standards apply to all of the following EXCEPT:
A) team selection criteria
B) documentation created during the project
C) deliverables created by the project
D) materials and related inputs used by the project
Q3) Six Sigma is a quality improvement approach that is particularly suited for many service processes that people had previously said were too difficult if not impossible to measure.
A)True
B)False
Q4) Assume you have been selected to lead your team in the development of a quality management plan.Identify and describe several components that a quality management plan should contain.
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Chapter 12: Project Supply Chain Management
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45 Flashcards
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Sample Questions
Q1) During procurement planning,the project team determines which needs can best be met by acquiring products and services from an outside provider,and which can be accomplished by the team.
A)True
B)False
Q2) Contract types are often associated with two broad categories: fixed-price contracts and cost-reimbursable contracts.Briefly identify the factors to consider when determining which type is most appropriate for a planned contract.
Q3) A description of the procurement item in sufficient detail to allow prospective sellers to determine if they are capable of providing the products,services or results is known as:
A) the contract clauses and special provisions
B) the procurement statement of work
C) the supply invoice
D) the purchase order
Q4) According to the PMBOK Guide,the project procurement management knowledge area includes four processes.Identify and briefly describe each of these processes.
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Chapter 13: Leading and Managing Project Teams
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46 Verified Questions
46 Flashcards
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Sample Questions
Q1) Describe at least three alternative approaches to decision making on a project team and describe when each is most appropriate.
Q2) All project teams progress uniformly through five stages of team development.
A)True
B)False
Q3) When many members of the project team disagree,then it may be best to delay the decision,gather more data,or agree to let one or two team members investigate and recommend a strategy for the whole team.
A)True
B)False
Q4) A project manager leads by placing the demands of the parent organization and the project above the needs of the project team members.
A)True
B)False
Q5) All of the following are among the steps of the negotiation process EXCEPT:
A) clarify both parties interests
B) work toward a common goal
C) use "good cop / bad cop" technique
D) clarify and confirm agreements
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Chapter 14: Determining Project Progress and Results
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44 Verified Questions
44 Flashcards
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Sample Questions
Q1) One useful method of process improvement involves consideration of how another organization performs a process with an eye toward determining how to improve your own performance.This method is known as:
A) comparative improvement.
B) benchmarking.
C) variance analysis.
D) sensitivity analysis
Q2) All of the following accurately describe skills that an owner's representative can use during the project when making tradeoffs EXCEPT:
A) Managing change
B) Inspecting quality into the project
C) Team building
D) Knowledge of criteria
Q3) The Cost Variance (CV)is a measure of cost efficiency of budgeted resources on a project,expressed as the ratio of earned value (EV)to actual cost (AC).
A)True
B)False
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16
Chapter 15: Finishing the Project
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) Some project sponsors will only approve a project charter if it includes and reflects lessons learned from other recently completed projects.
A)True
B)False
Q2) Helping good workers to secure good follow-on work is one of the most important things a project manager must do near the end of the project.
A)True
B)False
Q3) All of the following practices have proven effective for managing lessons learned in an organization EXCEPT:
A) creation of databases,shared folders or wikis that all workers can easily access.
B) documenting all lessons learned only at the end of the project.
C) coding of lessons learned to facilitate searches by future teams.
D) assignment of a lessons learned database "owner" who reviews new lessons and incorporates into existing lessons.
Q4) What is "validate scope" and why is it important to the project?
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Page 17