Operations Management Review Questions
Course Introduction
Operations Management is a foundational course that explores the strategies, processes, and techniques used to efficiently produce goods and deliver services. Students will learn how to design, operate, and improve the systems that create a companys products or services, focusing on topics such as process analysis, inventory management, supply chain coordination, quality control, and project scheduling. By examining real-world cases and engaging in analytical problem-solving, participants will gain practical tools to enhance productivity, reduce costs, and foster innovation in a variety of organizational settings.
Recommended Textbook
Enterprise Resource Planning 3rd Edition by Bret Wagner
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8 Chapters
389 Verified Questions
389 Flashcards
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Page 2
Chapter 1: Business Functions and Business Processes
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Which of the following is an input to the Marketing and Sales functional area?
A) Production plans
B) Raw material orders
C) Per-unit cost
D) Accounts payable data
Answer: C
Q2) A shortfall of raw materials is known as a ____________________.
Answer: Stockout
Q3) Which business function is performed by Accounting and Finance?
A) Cost allocation and control
B) Taking sales orders
C) Benefits
D) Plant maintenance
Answer: A
Q4) The business functions of financial accounting,cost allocation and control,planning and budgeting,and cash-flow management take place in the ____________________ functional area of operation.
Answer: Accounting and Finance A/F
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Chapter 2: The Development of Enterprise Resource Planning Systems
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74 Verified Questions
74 Flashcards
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Sample Questions
Q1) In an ERP system,all modules access the ____________________.
Answer: central database
Q2) When the network's capacity can be expanded by the addition of a server,it's called
Answer: Scalable Scalability
Q3) ____________________ is the direct computer-to-computer exchange of standard business documents.
Answer: Electronic data interchange or EDI
Q4) Which of the following is a benefit to running an ERP system?
A) Global integration
B) Elimination of updating and repairing multiple systems
C) Capability to manage operations, not just monitor them
D) All of the above are benefits
Answer: D
Q5) The capabilities of computer hardware doubling every 18 months is known as Gates' Law.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Marketing Information Systems and the Sales Order Process
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) In the following diagram showing "Taking an Order in SAP ERP",what is B?
Answer: PO Number:The number assigned by the customer to this sales order.
Q2) In the following diagram "Taking an Order in SAP ERP",what is D?
Answer: Material and Order quantity:What the customer is ordering.
Q3) A customer calls up to find out how much 1000 units of a product would cost.This is an example of: ____ in the sales and distribution process.
A) Pre Sales Activities
B) Sales Order Processing
C) Inventory Sourcing
D) Delivery and Billing
E) Payment
Answer: A
Q4) With ____________________,the R/3 system automatically checks all facilities and determines the most cost-efficient facility to use to meet the customer's request in terms of ordering and delivering goods.
Answer: Global ATP Global Available-To-Promise
5
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Chapter 4: Production and Supply Chain Management Information Systems
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) Another term for the recipe of a product is the bill of materials.
A)True
B)False
Q2) What is H?
A)MRP
B)Demand Management
C)Purchasing
D)Sales Forecasting
E)Detailed Scheduling
F)Starting Inventory
G)Production
H)Sales and Operations Planning
Q3) What is the maximum number of cases they can produce in the month if they schedule workers for overtime on the weekdays only?
A) 7,666
B) 9,199
C) 9,582
D) 10,249
Q4) List and explain each step of the production planning process.
Q5) How can data be entered into the R/3 system on the shop floor?
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Chapter 5: Accounting in ERP Systems
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68 Flashcards
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Sample Questions
Q1) User authorizations help prevent fraud and abuse by employees paying fictitious vendors.
A)True
B)False
Q2) In SAP ERP an event's "document flow" can be accessed from any SAP ERP screen.
A)True
B)False
Q3) In a manufactured item,the cost of heating the plant would be considered part of the item's raw materials.
A)True
B)False
Q4) Having ERP will let a company use more cost allocation bases.
A)True
B)False
Q5) The two key pieces of information for a cost analysis is the direct material and the direct ____.
A) Labor
B) Overhead
C) Driver
D) Selling cost
Page 7
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Chapter 6: Human Resources Processes With ERP
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) What are remuneration elements?
Q2) The process of determining each employee's pay is called a ____.
A) Payroll run
B) Weekly round-up
C) Cash-out
D) Remunerations session
Q3) What are statutory and voluntary deductions?
Q4) Which functional part of the organization communicates changes in salaries,benefits and policies to employees?
A) Sales and Marketing
B) Supply Chain Management
C) Accounting and Finance
D) Human Resources
Q5) The responsibilities of an HR department include manufacturing of goods and purchasing raw materials.
A)True
B)False
Q6) What are the differences between requirements and qualifications?
Q7) What is management by objectives (MBO)?
Q8) How does the SAP ERP system distinguish between a task,job,and person?
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Chapter 7: Process Modeling, process Improvement, and ERP Implementation
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) In the Harrington book,Business Process Improvement,what questions should companies ask about their business processes to identify areas of improvement? Cite 5 of them.
Q2) Discuss the SAP system landscape for implementation.Why is it important to keep the systems separate?
Q3) A graphical representation of a business process is known best as a ____.
A) Subject
B) Morh
C) Flowchart
D) Dia-process
Q4) ERP software such as SAP has many business applications but none of them support business processes.
A)True
B)False
Q5) Dynamic process modeling takes a basic process flowchart and puts it into motion using computer simulation.
A)True
B)False
Q7) Define organizational change management (OCM). Page 9
Q6) What is value analysis? How can the concept be expanded?
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Page 10
Chapter 8: ERP and Electronic Commerce
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) What is the electronic computer-to-computer transfer of standard business documents?
A) ESM - Electronic SubMission
B) EDI - Electronic Data Interchange
C) ELE - Electronic Legal Exchange
D) ASP - Asymmetric Systematic Protocol
E) None of the above
Q2) Cite one benefit to using Internet-based procurement
Q3) Define DoS,Denial-of-service.
Q4) Internet based procurement includes trade exchanges among companies competing for the same market.
A)True
B)False
Q5) A company that provides the management of applications for a company over a network is called a BOP,a back-office provider.
A)True
B)False
Q6) Why is back-office processing essential for a success web business?
Q7) Enumerate the advantages of using EDI.
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Q8) Should Fitter Snacker use an ASP for ERP delivery? What would be the advantages?