Operations Management Question Bank
Course Introduction
Operations Management is a comprehensive course that explores the essential principles and practices involved in the production of goods and delivery of services. Students will learn how organizations design, operate, and improve systems and processes for maximum efficiency and effectiveness. The course covers topics such as process analysis, supply chain management, inventory control, quality management, and project planning. Emphasizing both quantitative and qualitative approaches, it equips students with the analytical and decision-making skills necessary to optimize operations and drive organizational success in a dynamic, competitive environment.
Recommended Textbook
Project Management Achieving Competitive Advantage 4th Edition by Jeffrey K. Pinto
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14 Chapters
1421 Verified Questions
1421 Flashcards
Source URL: https://quizplus.com/study-set/415
Page 2
Chapter 1: Introduction: Why Project Management?
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/7271
Sample Questions
Q1) The acronym PMBoK stands for:
A) The Personal Management Before or Kernel.
B) The Project Movement Behind our Kernel.
C) The Project Management Body of Knowledge.
D) The Performance Measurement Body of Knowledge.
Answer: C
Q2) The man-hours requirement is typically at a peak during the ________ phase of the project life cycle.
A) planning
B) conceptualization
C) execution
D) termination
Answer: C
Q3) One of the things that the technical side of project management emphasizes is:
A) Team building.
B) Conflict management.
C) Negotiation.
D) Budgeting.
Answer: D
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Page 3
Chapter 2: The Organizational Context:
Strategy,Structure,and Culture
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Probably the most common type of organizational structure today is:
A) Project.
B) Functional.
C) Matrix.
D) Organic.
Answer: B
Q2) A typical PMO could supply a company's project manager with assistance in:
A) Activity scheduling.
B) Establishing organizational structure.
C) Crafting a mission statement.
D) Day-to-day process improvement.
Answer: A
Q3) The highest priority among strategic choice elements is:
A) Objective.
B) Strategy.
C) Mission.
D) Goal.
Answer: C
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Chapter 3: Project Selection and Portfolio Management
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/7273
Sample Questions
Q1) A checklist screening model does NOT consider:
A) Whether one criterion is more important than another.
B) Governmental or stakeholder interference.
C) Product durability and future market potential of the product line.
D) The riskiness of the new venture.
Answer: A
Q2) An expert's opinion on an issue may be subjective but very accurate.
A)True
B)False
Answer: True
Q3) Regardless of which selection method a firm uses,it should always:
A) Be able to predict how much revenue will be returned to the firm each year.
B) Know which project will ultimately succeed and which ones will fail.
C) Be objective in their selection method.
D) Use a weighted scoring technique.
Answer: C
Q4) Every decision model contains both objective and subjective factors.
A)True
B)False
Answer: True
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Chapter 4: Leadership and the Project Manager
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Risk taking can be encouraged in an organization by:
A) Seeking out projects that stand little chance of success.
B) Avoiding the inclination to punish failure.
C) Promotion of workers that are ill-equipped to lead projects.
D) Demoting project managers that are too conservative.
Q2) Which of these behaviors is indicative of group maintenance?
A) Stimulating communication
B) Clarifying communication
C) Process analyzing
D) Process structuring
Q3) The traditional project champion duties of coordination and control are on display when the project champion:
A) Manages and runs the activities of the team.
B) Handles the important administrative side of the project.
C) Maintains a clear sense of purpose and a firm idea of what is involved in creating the project.
D) Provides the needed motivation for the team.
Q4) What can a project manager do to motivate project team members?
Q5) What four competencies determine success as project leaders?
Q6) Why are projects often underfunded in the concept stage?
Page 6
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Chapter 5: Scope Management
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/7275
Sample Questions
Q1) The BEST time to establish reasonable controls is:
A) After a project is over.
B) At the end of a project.
C) At the start of a project.
D) When they are first needed during the project.
Q2) What is organization breakdown structure?
Q3) The project closeout step requires project managers to consider the types of records and reports they and their clients will require at the completion of a project.
A)True
B)False
Q4) The Scope Management chapter begins and ends with the quote,"It's a dream until you write it down.Then it's:
A) Etched in stone."
B) A scope statement."
C) A documented dream."
D) A goal."
Q5) What is configuration management and why is it important?
Q6) How should the project closeout step be planned?
Q7) What are three common elements in most work authorization contracts?
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Chapter 6: Project Team Building,Conflict,and Negotiation
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/7276
Sample Questions
Q1) Once a negotiation process begins,during its earliest phase we should include the other party in a problem-solving session to identify alternative outcomes.This technique is called:
A) Broadening options.
B) Identifying shared interests.
C) Inclusive brainstorming.
D) Objective criteria.
Q2) Regular meetings and ad hoc get-togethers prevent a virtual team member from:
A) Accomplishing too much.
B) Disappearing.
C) Forgetting deadlines.
D) Missing meetings.
Q3) The key to creating the energy and spirit that drives effective project efforts is:
A) Results orientation.
B) Trust.
C) Cohesiveness.
D) Enthusiasm.
Q4) What are the stages in group development and what project management behaviors are exhibited in each stage?
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Chapter 7: Risk Management
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/7277
Sample Questions
Q1) A common use of managerial contingency funds would be for:
A) Office supplies.
B) Management consulting fees.
C) A sudden increase in the price of unleaded gasoline.
D) An "act of God."
Q2) The PRAM step that occurs while the project work is being carried out is:
A) Ownership.
B) Identify.
C) Focus.
D) Manage.
Q3) The probability that legal and managerial structures put together to develop and operate the project will NOT perform well is:
A) Operating risk.
B) Political risk.
C) Organizational risk.
D) Integration risk.
Q4) The highest dollar value of reserves is typically task contingency.
A)True
B)False
Q5) How do mentoring and cross-training mitigate risk?
Page 9
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Chapter 8: Cost Estimation and Budgeting
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/7278
Sample Questions
Q1) An early warning signal for the potential of an overdrawn budget is created when:
A) Activity-based costing cannot identify drivers.
B) A bottom-up budget never makes it up the chain of command.
C) Contingency funds are applied for.
D) A top-down process moves too quickly down to the functional managers.
Q2) "If anything can go wrong it often will" is an articulation of:
A) Taylor's Theorem.
B) Pinto's Postulate.
C) Murphy's Law.
D) The Pareto Principle.
Q3) An activity with a learning rate of 0.85 takes 25 hours for the first iteration.How long will it take to complete this task for the 15th time?
A) 12.55 hours
B) 12.85 hours
C) 13.15 hours
D) 13.25 hours
Q4) What is a budget contingency and what are three reasons it might be useful?
Q5) What are the major issues with cost estimation of software projects?
Q6) Describe any three reasons that cost overruns occur in project work.
Page 10
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Chapter 9: Project Scheduling: Networks,Duration
Estimation,and Critical Path
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) There's an old saying,"The job is not finished until the paperwork is done." From an activity network standpoint,this does not necessarily mean that the paperwork can't begin until the last non-paperwork activity is completed.It might be possible to work on some paperwork as early activities are completed.In order to depict this in an activity network:
A) Hammock activities could be drawn.
B) Subroutines could be added.
C) Shortcuts can be added to the network.
D) Laddering could be used to redraw the network.
Q2) A project's duration can be reduced by:
A) Shortening the duration of critical path tasks.
B) Adding tasks to the critical path.
C) Adding shorter routes around the critical path.
D) Completing the backward pass first.
Q3) In general,the better candidates for shortening are:
A) Early tasks opposed to later tasks.
B) Later tasks opposed to early tasks.
C) Merge tasks opposed to burst tasks.
D) Burst tasks opposed to merge tasks.
Q4) What are hammock activities and when should they be used?
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Chapter 10: Project Scheduling: Lagging, Crashing, and Activity Networks
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96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/7280
Sample Questions
Q1) The critical path may not contain a dummy activity.
A)True
B)False
Q2) The least common type of lag relationship occurs when a successor's finish is dependent upon a predecessor's start.
A)True
B)False
Q3) An activity on an arrow network:
A) Cannot have more arrows than nodes.
B) Cannot have more nodes than arrows.
C) Has one more node than arrows.
D) Has one more arrow than nodes.
Q4) The most common type of logical sequencing between tasks is referred to as the:
A) Finish to start relationship.
B) Finish to finish relationship.
C) Start to start relationship.
D) Start to finish relationship.
Q5) Most project management software employs AOA diagramming. A)True B)False
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Chapter 11: Advanced Topics in Planning and Scheduling:
Agile and Critical Chain
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/7281
Sample Questions
Q1) Which of these is a drawback for Agile Project Management?
A) Final outcomes are well-defined since Agile requirements are clearly articulated at the start of the design phase.
B) The users of the project deliverable tend to be uninformed as to project status until the delivery phase once the initial bid process has ended.
C) The project team will be unsure the deliverable works since testing is delayed to the very end of the project.
D) The frequent rescoping of a predictable project becomes wasted expense as it won't deliver added benefits.
Q2) Traditional,highly structured approaches to planning and managing projects are recognized as being less effective for ________ than Agile Project Management. A) construction projects
B) software development
C) wedding planning
D) university baccalaureate degrees
Q3) Define and describe the function and interrelationship of a drum,drum buffer,and a capacity constraint buffer in CCPM.
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Page 13
Chapter 12: Resource Management
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) If an activity can be split,only the functional portion of the original activity needs to be accomplished for the project to be fully completed.
A)True
B)False
Q2) What is mathematical programming,how can it be applied to resource decisions,and what are the advantages and disadvantages of doing so?
Q3) A project that must be finished by December 31st is:
A) Time-constrained.
B) Resource-constrained.
C) Mix-constrained.
D) Capacity-constrained.
Q4) The process that addresses the complex challenges of project constraints is known as:
A) TOC.
B) Resource leveling.
C) Constraint scheduling.
D) Resource scheduling.
Q5) Describe resource leveling; its objectives and the basic five-step technique to perform it.
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Chapter 13: Project Evaluation and Control
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/7283
Sample Questions
Q1) The project control process is captured in the critical success factor of:
A) Communication.
B) Monitoring and feedback.
C) Troubleshooting.
D) Client consultation.
Q2) In earned value management analysis,the cumulative amount of the budget becomes the:
A) Planned value.
B) Scheduled value.
C) Cost basis.
D) Cost driver.
Q3) A project manager that uses milestones as a project control device is using a:
A) Proactive control system.
B) Predictive control system.
C) Feedback control system.
D) Reactive control system.
Q4) The classic S-curve is a plot of cumulative cost versus elapsed time in weeks.
A)True
B)False
Q5) What are the problems with milestones as a project control mechanism?
Page 15
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Chapter 14: Project Closeout and Termination
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/7284
Sample Questions
Q1) Loss of team identity during project termination is a significant internal intellectual issue.
A)True
B)False
Q2) The new dean was completely uninterested in international programs,so he selected the least competent faculty to serve on the committee and took away their doughnut budget,effectively terminating the project by starvation.
A)True
B)False
Q3) An important guideline to follow in a lessons-learned meeting is to:
A) Make sure to properly assign blame for all that went wrong.
B) Make sure that events receive necessary spin.
C) Fix the problems.
D) Include all stakeholders.
Q4) What is arbitration,how does it work,when is it used and what are the two different types?
Q5) How do the four types of project termination differ?
Q6) What is a lessons-learned meeting with regards to project management? Describe the benefits and behaviors of such a meeting.
Page 16
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