Operations Management
Question Bank
Course Introduction
Operations Management is a fundamental course that explores the principles, techniques, and strategies used to oversee and optimize the production of goods and services within organizations. Students will examine key topics such as process analysis, quality management, inventory control, supply chain management, scheduling, and project management. Emphasis is placed on understanding how operations decisions impact overall organizational efficiency and effectiveness, as well as how technology and data analytics can drive improvements. Through case studies and practical applications, the course prepares students to make informed decisions that enhance productivity, competitiveness, and customer satisfaction in various operational settings.
Recommended Textbook
Operations and Supply Chain Management The Core 4th Edition by F. Robert Jacobs
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16 Chapters
1083 Verified Questions
1083 Flashcards
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Chapter 1: Operations and Supply Chain Management
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71 Verified Questions
71 Flashcards
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Sample Questions
Q1) In contrast to careers in finance and marketing,careers in OSCM involve hands-on involvement with people and processes.
A)True
B)False
Answer: True
Q2) Internet technology has made the sharing of reliable real-time information expensive.
A)True
B)False
Answer: False
Q3) Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.
A)True
B)False
Answer: False
Q4) Services are intangible processes that cannot be weighed or measured.
A)True
B)False Answer: True
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Chapter 2: Strategy and Sustainability
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) One of the competitive dimensions that form the competitive position of a company when planning their strategies is cost.
A)True
B)False
Answer: True
Q2) One of the competitive dimensions that form the competitive position of a company when planning their strategies is making the best trade-off.
A)True
B)False
Answer: False
Q3) In a partial measure of productivity the denominator of the ratio would include all resources used or all inputs.
A)True
B)False
Answer: False
Q4) Productivity is a relative measure.
A)True
B)False Answer: True
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Chapter 3: Forecasting
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) In a forecasting model using simple exponential smoothing the data pattern should remain stationary.
A)True
B)False
Answer: True
Q2) There are no differences in strategic and tactical forecasting.forecast is a mathematical projection and its ultimate purpose should make no difference to the analyst.
A)True
B)False Answer: False
Q3) In forecasting,RSFE stands for "running sum of forecast errors."
A)True
B)False
Answer: True
Q4) The value of the smoothing constant alpha in an exponential smoothing model is between 0 and 1.
A)True
B)False
Answer: True
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Chapter 4: Strategic Capacity Management
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55 Verified Questions
55 Flashcards
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Sample Questions
Q1) Capacity planning that involves hiring,layoffs,some new tooling,minor equipment purchases,and subcontracting is considered as which one of the following planning horizons?
A)Intermediate range
B)Long range
C)Short range
D)Current
E)Upcoming
Q2) The way to build in greater flexibility in your workers is to do which of the following?
A)Pay higher wages to motivate a willingness to do a variety to tasks
B)Provide a broader range of training
C)Provide a wide variety of technology to augment workers skills
D)Institute a "pay for skills" program
E)Use part-time employees with specialized skills as needed
Q3) Capacity can be defined as the ability to hold,receive,store,or accommodate.
A)True
B)False
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Chapter 4: PART-A: Learning Curves
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) If a person performing a task has been achieving an 80 percent learning curve and it took 10 minutes to produce the first unit,the total time to produce 100 units will be 326.5 minutes.
A)True
B)False
Q2) company's production process has an 85 percent learning curve rate.The process has produced 1,000 units to date.process refinement is estimated to allow a future learning curve rate for the identical product of 75 percent.However,the initial unit made using the new process will take the same amount of time as the very first unit produced using the old process.At what point,using the new process,will the production rate exceed the production rate achieved by the old process?
A)By the 50<sup>th</sup> unit
B)By the 80<sup>th</sup> unit
C)By the 100<sup>th</sup> unit
D)By the 120<sup>th</sup> unit
E)By the 250<sup>th</sup> unit
Q3) Learning curves have a wide range of business applications.
A)True
B)False
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Chapter 5: Projects Manufacturing and Service Processes
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72 Verified Questions
72 Flashcards
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Sample Questions
Q1) You know when you have arrived at the optimal solution in using the Time-Cost CPM Scheduling model analysis when what happens?
A)You have found the critical path
B)You have run out of crash time
C)You no longer have a linear relationship with costs
D)You have reached the minimum total cost
E)You have run out of crash costs
Q2) In a CPM analysis if you subtract the late finish from the early finish the result is the activity's slack time.
A)True
B)False
Q3) matrix project structure is often referred to as a "skunkworks."
A)True
B)False
Q4) A project may be defined as a series of related jobs directed toward some major output and requiring a significant period of time to perform.
A)True
B)False
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Chapter 6: Manufacturing Processes
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56 Verified Questions
56 Flashcards
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Sample Questions
Q1) In assembly-line balancing the theoretical minimum number of workstations is found by a ratio of the sum of all task times divided by the cycle time.
A)True
B)False
Q2) process map shows the physical location of the various processes within a supply chain.
A)True
B)False
Q3) The term "assembly line" refers to progressive assembly linked by some material handling device.
A)True
B)False
Q4) Which of the following is not a basic type of process structure?
A)Product-process matrix
B)Workcenter
C)Manufacturing cell
D)Assembly line
E)Continuous process
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Page 9
Chapter 6: PART-A: Break-Even Analysis
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9 Verified Questions
9 Flashcards
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Sample Questions
Q1) Assume a fixed cost for a process of $120,000.The variable cost to produce each unit of product is $35,and the selling price for the finished product is $50.Which of the following is the number of units that has to be produced and sold to break even?
A)5,000 units
B)6,000 units
C)8,000 units
D)11,000 units
E)12,000 units
Q2) general purpose machine is less capable than a special purpose machine in certain tasks but can perform a broader variety of tasks.
A)True
B)False
Q3) One methodology used to evaluate equipment investment decisions where the investment entails an initial investment,fixed costs,and variable costs is Break-Even Analysis.
A)True B)False
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Chapter 7: Service Processes
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76 Flashcards
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Sample Questions
Q1) Which of the following is a suggestion for managing queues presented in the textbook?
A)Train your servers to be friendly
B)Tell customers that the line should encourage them to come during slack periods
C)Give each customer a number
D)Periodically close the service channel to temporarily disperse the line
E)Use humor to defuse a potentially irritating situation
Q2) Which of the following refers to the physical presence of the customer in a service system?
A)Creation of the service
B)Customer contact
C)Intermittent production
D)Continuous production
E)None of these
Q3) The work process involved in providing the service must involve the physical presence of the customer in the system.
A)True
B)False
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11
Chapter 8: Sales and Operations Planning
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58 Flashcards
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Sample Questions
Q1) Fixed and variable costs incurred in producing a given product type in a given time period are relevant aggregate operations planning costs.
A)True
B)False
Q2) Firms facing cyclical demand fluctuations would be wise to introduce complementary products whose cycles are the same as their current products.
A)True
B)False
Q3) Which of the following methods discussed in the text requires generating several alternative aggregate plans?
A)Trial and error
B)Production smoothing
C)Graphing and charting
D)Aggregate plan simulation
E)Cut and try
Q4) In a services organization strategic capacity planning follows process planning.
A)True
B)False
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Chapter 9: Material Requirements Planning
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81 Flashcards
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Sample Questions
Q1) Which of the following is an input to the master production schedule?
A)Prototype products from product development
B)Aggregate component schedule
C)Peg reports
D)Exception reports
E)Forecasts of random demand from customers
Q2) Computing the quantity of each component that goes into a finished product can be done by expanding (or exploding)each item in a product structure file and summing at all levels.
A)True
B)False
Q3) The economic order quantity (EOQ)lot sizing technique uses the "square root formula" to balance setup cost and carrying cost.
A)True
B)False
Q4) Generally,determining lot sizes in MRP systems is simple.
A)True
B)False
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Chapter 10: Quality Management and Six-Sigma Supply
Chain Processes and Analytics
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) Six-sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.
A)True
B)False
Q2) The Greek letter alpha is associated with consumer's risk.
A)True
B)False
Q3) Total,one-hundred-percent,inspection can never be cost justified.
A)True
B)False
Q4) Quality control charts usually have a central line and upper and lower control limit lines.Which of the following is not a reason that the process being monitored with the chart should be investigated?
A)A large number of plots are close to the upper or lower control lines
B)Erratic behavior of the plots
C)A single plot falls above or below the control limits
D)A change in raw materials or operators
E)A run of five above the central line
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Chapter 11: Inventory Management
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Computer inventory systems are often programmed to produce a cycle count notice in which of the following case?
A)When the record shows a near maximum balance on hand
B)When the record shows positive balance but a backorder was written
C)When quality problems have been discovered with the item
D)When the item has become obsolete
E)When the item has been misplaced in the stockroom
Q2) company has recorded the last five days of daily demand on their only product.Those values are 120,125,124,128,and 133.The time from when an order is placed to when it arrives at the company from its vendor is 5 days.Assuming the basic fixed-order quantity inventory model fits this situation and no safety stock is needed,which of the following is the reorder point (R)?
A)120
B)126
C)630
D)950
E)1,200
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Chapter 12: Lean Supply Chains
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71 Flashcards
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Sample Questions
Q1) The goal of JIT production is to drive all inventory queues lower.
A)True
B)False
Q2) "Quality at the source" requires factory workers to become their own inspectors.
A)True
B)False
Q3) Lean production replaced JIT in the 1990s because JIT did not address the problem of reducing waste.
A)True
B)False
Q4) In Japanese manufacturing automation and robotics are used extensively to perform dull or routine jobs so employees are free to focus on important improvement tasks.
A)True
B)False
Q5) Using the formula in the textbook the only parameters we need to determine the number of Kanban car sets is the average number of units demanded over some time period,the container size,and the safety stock.
A)True
B)False
Page 16
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Chapter 13: Global Sourcing and Procurement
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64 Verified Questions
64 Flashcards
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Sample Questions
Q1) The total value of all items held in inventory for the firm valued at cost is which of the following?
A)Cost of goods to be sold
B)Average aggregate inventory value
C)Weeks supply of goods
D)Inventory turnover
E)None of these
Q2) Strategic sourcing is the development and management of supplier relationships to acquire goods and services in a way that aids in achieving the immediate needs of the business.
A)True
B)False
Q3) The best strategy for innovative products is to use either a responsive or an agile supply chain.
A)True
B)False
Q4) An important opportunity in green sourcing is waste reduction opportunities.
A)True
B)False
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Chapter 14: Location, Logistics and Distribution
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54 Verified Questions
54 Flashcards
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Sample Questions
Q1) favorable business climate in facility location decision making might include local government intervention to facilitate businesses locating in an area via subsidies.
A)True
B)False
Q2) favorable business climate in facility location decision making might include local government providing basic skill training for prospective members of the workforce.
A)True
B)False
Q3) In facility location decision making the factor-rating system is based on linear programming.
A)True
B)False
Q4) The centroid method for plant location uses which of the following data?
A)Volume of goods to be shipped between existing points
B)Inbound transportation costs
C)Transport times between facilities
D)Correlation matrix of existing facilities
E)Probabilities and payoffs
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