Operations Management Practice Questions
Course Introduction
Operations Management explores the principles, strategies, and techniques involved in designing, managing, and improving the processes that transform resources into goods and services. The course covers key topics such as process analysis, quality management, supply chain management, inventory control, project management, and production planning. Through case studies, simulations, and real-world examples, students will learn how effective operations decisions contribute to organizational efficiency, competitiveness, and customer satisfaction. Emphasis is placed on problem-solving, data-driven decision making, and the integration of technology and sustainability in modern operations.
Recommended Textbook
MGMT 10th Edition by Chuck Williams
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18 Chapters
1983 Verified Questions
1983 Flashcards
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Page 2
Chapter 1: Management
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/41992
Sample Questions
Q1) Corey, the chief financial officer of Maurectric Inc., an electronics company, is also an investor in the stock market. As the shareholder of various other companies, he attends the Annual General Meetings of those companies. This helps him study the financials and financial strategies followed by other companies in the same industry. In the context of managerial roles, which of the following roles does Corey illustrate in this scenario?
A) Leader role
B) Liaison role
C) Disseminator role
D) Figurehead role
Answer: B
Q2) The management function of leading involves determining organizational goals and a means for achieving them.
A)True
B)False
Answer: False
Q3) Middle managers are the only managers who do not supervise other managers.
A)True
B)False
Answer: False
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Page 3
Chapter 2: The History of Management
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) Which of the following is true of jobs and organizations during the Industrial Revolution?
A) Jobs were performed in fields, homes, or small shops.
B) Managers realized the importance of customer relations.
C) Unskilled laborers running machines began to replace high-paid, skilled artisans.
D) Cottage laborers worked with each other out of small homes that were often built in a semicircle and did not need management.
Answer: C
Q2) Laveall has created seven global product divisions-fragrances, baby care, batteries, oral care, men's grooming, convenience foods, and detergents-and three marketing divisions-one for North America, one for Asia, and one for Europe. In the context of the systems approach to management, these ten divisions are examples of _____.
A) suprasystems
B) nonfunctional systems
C) subsystems
D) closed systems
Answer: C
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Chapter 3: Organizational Environments and Cultures
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112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/41994
Sample Questions
Q1) Glittenra is the largest local silver store in the town of Casempton. Famegems, a large silver jewelry chain of stores, wants to set up an outlet in Casempton. Before finalizing the decision to set up the store, the marketing team of Famegems conducts a detailed study on the business, marketing strategies, and customer base of Glittenra. In this scenario, which of the following is the marketing team of Famegems most likely using?
A) Demographic segmentation
B) Corporate governance
C) Change intervention
D) Competitive analysis
Answer: D
Q2) The industry regulation component of the specific environment of a company affects all businesses.
A)True
B)False
Answer: False
Q3) The dairy industry is an excellent example of a complex external environment.
A)True
B)False
Answer: False
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Chapter 4: Ethics and Social Responsibility
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/41995
Sample Questions
Q1) Andy works at a shoe manufacturing plant. He has a nine-hour daily shift in the factory. However, he only works for six hours and tells his supervisor that he has worked for nine hours. In the context of workplace deviance, this is an example of _____.
A) production deviance
B) property deviance
C) political deviance
D) personal aggression
Q2) Benjamin steals lunch from his coworkers and shouts and throws tantrums when confronted about this. In the context of workplace deviance, this is an example of
A) production deviance
B) property deviance
C) political deviance
D) personal aggression
Q3) Secondary stakeholders are important to a company because:
A) they are critical to the company's long-term survival.
B) they can affect public perceptions about socially responsible behavior.
C) they are involved in day-to-day transactions with the company.
D) they have the direct power to control management decisions.
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Page 6
Chapter 5: Planning and Decision Making
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Claire is a manager at an IT firm. She notices a consistent drop in the productivity of her employees. She is not able to find the reason behind this drop. In the context of rational decision making, which of the following steps should Claire take first?
A) Computing the optimal decision
B) Defining the problem
C) Generating alternative courses of action
D) Identifying decision criteria
Q2) Jimmy is the sales manager of, Packaday, a packaging and shipping company. He has created a plan that will increase Packaday's customer base by 2.5 percent in the next two months. In this scenario, Jimmy has set a _____.
A) recurrent goal
B) passive goal
C) visionary goal
D) proximal goal
Q3) Which of the following is a disadvantage of planning?
A) It increases employee turnover.
B) It creates a false sense of certainty.
C) It decreases the effort put in by managers and employees.
D) It pressures employees to work for extended periods.
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Page 7
Chapter 6: Organizational Strategy
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/41997
Sample Questions
Q1) __________are companies using an adaptive strategy aimed at protecting strategic positions by seeking moderate, steady growth and by offering a limited range of high-quality products and services to a well-defined set of customers.
A) Reactors
B) Prospectors
C) Defenders
D) Analyzers
Q2) A(n) _____ is a countermove, prompted by a rival's attack, that is designed to defend or improve a company's market share or profit.
A) response
B) attack
C) recovery
D) acquisition
Q3) Organizations can achieve a competitive advantage by using their resources to: A) create strategies that are simultaneously being implemented by competitors.
B) duplicate the value a competitor firm provides to its customers.
C) provide greater value for customers than competitors can.
D) foster competitive inertia.
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8
Chapter 7: Innovation and Change
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41998
Sample Questions
Q1) In the context of managing resistance to change,__________is supporting and reinforcing the new changes so that they stick.
A) unfreezing
B) refreezing
C) resistance force
D) change force
Q2) When Sewsavor developed a food delivery application, a majority of people started using and recommending the application. However, they eventually found that the application uses more RAM than usual, and they switched to more efficient food delivery applications. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
A) Technological singularity
B) The compression approach to innovation
C) The experiential approach to innovation
D) Technological lockout
Q3) In terms of change tools and techniques, the General Electric workout is a special kind of results-driven change.
A)True
B)False
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Page 9
Chapter 8: Global Management
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/41999
Sample Questions
Q1) Global new ventures are foreign offices, facilities, and manufacturing plants that are 100 percent owned by the parent company.
A)True
B)False
Q2) The cultural difference of__________is the degree to which people in a country are uncomfortable with unstructured, ambiguous, unpredictable situations.
A) long-term orientation
B) individualism
C) power distance
D) uncertainty avoidance
Q3) American employees of Ujima Corp. learned that they should avoid using their left hand when giving a gift or handing out money when they were in India for their business assignment. In the context of cross-cultural training, when would the employees of the company have discovered this cultural difference?
A) During documentary training
B) During cultural simulation
C) During field simulation
D) During adaptive screening
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Chapter 9: Designing Adaptive Organizations
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103 Verified Questions
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Source URL: https://quizplus.com/quiz/42000
Sample Questions
Q1) Which of the following is an advantage of geographic departmentalization?
A) It focuses an organization on products rather than on customer needs or business functions.
B) It can reduce costs by locating unique organizational resources closer to customers.
C) It allows managers and workers to specialize in one area of expertise.
D) It lowers costs by reducing duplication.
Q2) __________is the vertical and horizontal configuration of departments, authority, and jobs within a company.
A) Organizational consensus
B) Organizational culture
C) Organizational innovation
D) Organizational structure
Q3) Danielle is a receptionist at Stanlam Corp. In addition to her daily tasks, Courtney, Danielle's boss, asks her to prepare financial statements for a few small companies Stanlam owns. This is an example of job rotation.
A)True
B)False
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Chapter 10: Managing Teams
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/42001
Sample Questions
Q1) A marketing team at Wident Inc. consists of six people. Randy is the only team member who speaks for the entire duration in every team meeting and does not let other team members share their views. This work team is most likely experiencing
A) minority domination
B) groupthink
C) synergy
D) structural accommodation
Q2) James is a manager at Grecker, a leading publishing house. The company is approached by a client who wants to publish his book in six different languages and wants the first 100 copies of the book published in 30 days. James formed a team that would work on this publishing project. He puts Mark in charge of translation. After three weeks, all the other team members finished their share of work except Mark. Mark had been procrastinating and had not completed his work. As a result, the project was indefinitely delayed. In this scenario, Mark's actions exemplify _____.
A) groupthink
B) minority domination
C) social loafing
D) synergy
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Page 12
Chapter 11: Managing Human Resource Systems
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123 Verified Questions
123 Flashcards
Source URL: https://quizplus.com/quiz/42002
Sample Questions
Q1) The first selection devices that most job applicants encounter when they seek a job are application forms and résumés.
A)True
B)False
Q2) To get a job as a web content manager at Glentap, an e-commerce site, one must be organized and excellent at meeting deadlines, must be hardworking, and must possess excellent editing and proofreading skills. This is because Glentap's management believes that these capabilities cannot be developed through training. In this scenario, which of the following selection tests does Glentap most likely conduct to hire the right candidates?
A) Validation tests
B) Cognitive ability tests
C) Personality tests
D) Work sample tests
Q3) A disadvantage of phased retirement is that it increases a company's hiring and training costs.
A)True
B)False
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13
Chapter 12: Managing Individuals and a Diverse Workforce
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/42003
Sample Questions
Q1) Kendrick's is a chain of high-end department stores. The company's sales representatives are ethnically diverse. In the given scenario, the sales representatives at Kendrick's display _____.
A) deep-level diversity
B) surface-level diversity
C) religious diversity
D) educational diversity
Q2) Aiden is an investment banker. He often gets anxious and doubts his own capabilities. He has decided to quit his job because he is unable to handle fairly stressful situations. In the context of personalities, Aiden can be described as being _____.
A) an introvert
B) an extravert
C) emotionally stable
D) emotionally unstable
Q3) Surface-level diversity consists of differences such as age, gender, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure.
A)True
B)False
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Page 14
Chapter 13: Motivation
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/42004
Sample Questions
Q1) Pay, benefits, and job security/organizational financial stability are considered very important intrinsic factors that motivate employees.
A)True
B)False
Q2) Billy initially started playing golf as a hobby. As he began to get better at the sport, he wanted to represent his club in the championships so that he could get sponsorships and get recognized for his talent. In the context of Maslow's Hierarchy of Needs, this scenario best illustrates Billy's _____.
A) belongingness needs
B) physiological needs
C) esteem needs
D) safety needs
Q3) According to goal-setting theory, _____ is the extent to which a goal is hard or challenging to accomplish.
A) goal valence
B) goal difficulty
C) goal instrumentality
D) goal specificity
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Chapter 14: Leadership
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200 Verified Questions
200 Flashcards
Source URL: https://quizplus.com/quiz/42005
Sample Questions
Q1) __________means that transformational leaders encourage followers to be creative and innovative, to question assumptions, and to look at problems and situations in new ways even if their ideas are different from those of leaders.
A) Individualized consideration
B) Idealized influence
C) Intellectual stimulation
D) Inspirational motivation
Q2) Aabida, a manager at Modish Toys Inc., assesses the quality of work of her employees. She has the authority to reward and punish employees based on the assessment results. She also has control over the hiring and firing of employees in the company. This scenario illustrates that Aabida has a high level of _____.
A) position power
B) initiating structure
C) instrumentality
D) task structure
Q3) Directive leadership is very similar to considerate leader behavior.
A)True
B)False
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Chapter 15: Managing Communication
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/42006
Sample Questions
Q1) Xanat is grief-stricken after the death of her mother. Consequently, her productivity at work is suffering. Humberto, her supervisor, calls her for a meeting to discuss her deteriorating performance. Xanat tells him that she is finding it difficult to concentrate at work after her mother's death. Humberto recommends that Xanat should seek help from the company's Employee Assistance Program. This scenario illustrates the concept of
A) closure
B) counseling
C) coaching
D) attribution
Q2) When Mark was told that his favorite shoe store would no longer stock his favorite brand of sneakers, he assumed that the shoe manufacturer was no longer manufacturing sneakers, even though that was not the case. This scenario illustrates the concept of _____.
A) closure
B) kinesics
C) social loafing
D) structural accommodation
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Page 17
Chapter 16: Control
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106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/42007
Sample Questions
Q1) Pedro owns a restaurant. If his employees consistently perform their duties, he rewards them with a monthly bonus. If they do not perform well, he deducts their salaries. In this scenario, Pedro is using _____.
A) adaptive control
B) normative control
C) concertive control
D) bureaucratic control
Q2) Self-control is a control system in which everyone gets to do whatever he or she wants.
A)True
B)False
Q3) Denzi, a logistics company, recently launched an online application. To help set up the application's unique selling point, researchers at Denzi assessed the marketing strategy of another popular online application. This is an example of _____.
A) delegation
B) suboptimization
C) benchmarking
D) brainstorming
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18
Chapter 17: Managing Information
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/42008
Sample Questions
Q1) Which of the following statements is true of electronic data interchange (EDI)?
A) It helps managers understand problems and potential solutions by acquiring and analyzing information with sophisticated models and tools.
B) It allows companies to exchange information by purposely providing outsiders with direct access to authorized parts of the company's intranet.
C) It works only if the data in different companies' computer, database, and network systems adheres to a particular set of standards for data structure and processing.
D) It requires human inputs to carry out the interactions between the different purchasing and ordering applications in companies.
Q2) After analyzing the data on cab services in Lucitona, the Transport Authority of Lucitona discovered that there was an 85 percent increase in the number of people using cab services on rainy days. In the context of data mining, the Transport Authority of Lucitona discovered a(n) _____.
A) affinity pattern
B) data cluster pattern
C) sequential pattern
D) extrapolative pattern
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Chapter 18: Managing Service and Manufacturing Operations
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/42009
Sample Questions
Q1) __________includes the costs of downtime and lost efficiency that occur when a machine is changed or adjusted to produce a different kind of inventory.
A) Ordering cost
B) Setup cost
C) Holding cost
D) Stockout cost
Q2) In the context of the principles of total quality management,__________is an organization's ongoing commitment to constantly assess and improve the processes and procedures used to create products and services.
A) teamwork
B) customer focus
C) customer satisfaction
D) continuous improvement
Q3) Which of the following is a common characteristic of quality products and quality services?
A) Reliability
B) Serviceability
C) Durability
D) Validity
Page 20
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