Operations Management
Mock Exam
Course Introduction
Operations Management is a fundamental course that explores the design, execution, and improvement of the processes that produce and deliver goods and services. The course covers key concepts such as process analysis, quality management, capacity planning, supply chain management, inventory control, and project management. Students learn to analyze real-world operations issues, utilize quantitative and qualitative methods to improve efficiency and effectiveness, and understand the critical role operations play in achieving organizational goals and competitive advantage. Through case studies and practical exercises, the course prepares students to make informed decisions that optimize resources and drive business success.
Recommended Textbook
Principles of Supply Chain Management A Balanced Approach 5th Edition by Joel D. Wisner
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14 Chapters
803 Verified Questions
803 Flashcards
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Chapter 1: Introduction to Supply Chain Management
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) According to the text, the FOUR important elements of the supply chain are:
A) Purchasing, manufacturing, transportation, retail stores
B) Supply, operations, logistics, integration
C) Purchasing, manufacturing, logistics, transportation
D) Supply, operations, manufacturing, distribution
Answer: B
Q2) Which of the following activities would fall under the foundational element of operation?
A) Distribution network
B) Supplier management
C) Demand management
D) Third-party logistics services
Answer: C
Q3) According to the text, supply chain management will involve cultural change among most or all of the participants.
A)True
B)False
Answer: True
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Chapter 2: Purchasing Management
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55 Flashcards
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Sample Questions
Q1) Which of the following refers to the measurement of the impact of change in purchase spend on a firm's profit before taxes, assuming gross sales and other expenses remain unchanged?
A) Break-Even Analysis
B) Profit-Leverage Effect
C) Direct Offset
D) Leveraging Purchase Volume
Answer: B
Q2) Which of the following would be a good reason to outsource (buy) versus making?
A) To utilize existing capacity within a company's own firm
B) A firm lacks the technology or expertise to produce an item
C) To have more direct control over the design and production of an end item
D) No competent supplier presently produces the needed item
Answer: B
Q3) Blanket or open-end purchase orders are suitable for buying
A) Computers
B) Heavy equipment
C) Custom built components
D) Office supplies
Answer: D
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Chapter 3: Creating and Managing Supplier Relationships
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54 Verified Questions
54 Flashcards
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Sample Questions
Q1) A seven-step approach to supplier development might include identifying critical suppliers not meeting performance requirements.
A)True
B)False
Answer: True
Q2) As companies outsource more and more parts, it becomes easier to achieve cost savings internally.
A)True
B)False
Answer: False
Q3) It is critical that buyers and suppliers develop stronger relationships and partnerships based on a tactical rather than a strategic perspective.
A)True
B)False
Answer: False
Q4) Successful supplier relationships involve equal decision-making control.
A)True
B)False Answer: True
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Chapter 4: Ethical and Sustainable Sourcing
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63 Flashcards
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Sample Questions
Q1) It is best for firms to learn through their own experiences the methods and tools that work the best, rather than benchmarking.
A)True
B)False
Q2) Service companies like beauty parlors, cleaning companies and delivery companies are also becoming aware of the trends in ethical and sustainable sourcing.Describe FOUR ways a service company can use ethical and sustainable sourcing.Provide an example of how this can happen.
Q3) The Ethical Trading Initiative (ETI) does NOT include which of the following:
A) Workers receive a 30 minute break for an 8 hour shift
B) Working hours are not excessive
C) Regular employment is provided
D) Freedom of association and the right to collective bargaining are respected
Q4) Creating strategic supplier alliances benefits firms by increasing the performance and value of suppliers as well as increasing brand awareness.
A)True
B)False
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Chapter 5: Demand Forecasting
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59 Flashcards
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Sample Questions
Q1) As tighter control limits are instituted for the tracking signal, there is a greater probability of finding exceptions that require no action, but it also means catching changes in demand earlier.
A)True
B)False
Q2) Which one of the following is NOT a type of qualitative forecasting?
A) Sales force composite
B) Consumer survey
C) Jury of executive opinion
D) Simple moving average
Q3) A forecast tracking signal is used to determine:
A) If the product has shipped on time
B) The location of the current shipment
C) The price to charge for the product
D) If the forecast bias is within the acceptable control limits
Q4) Toymaker Spin Master, did not properly forecast demands for their new product, Hatchimals, in 2016.This caused stockouts for their distributors.
A)True
B)False
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Chapter 6: Resource Planning Systems
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Sample Questions
Q1) The ___________ solution picks all the desired applications from a single vendor for the ERP system.
A) Best-of-breed
B) Elite integrator
C) Single integrator
D) Premier application
Q2) The acronym ERP is short for:
A) Enterprise Resource Planning
B) Electronic Resource Provider
C) Executive Resource Plan
D) Electronic Requirements Provider
Q3) Legacy systems were designed to perform a very specific operational function.
A)True
B)False
Q4) Which of the following is NOT one of the three basic methods used to calculate the available-to-promise quantities?
A) Discrete available-to-promise
B) Cumulative available-to-promise without looking ahead
C) Indiscrete available-to-promise
D) Cumulative available-to-promise with looking ahead
Page 8
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Chapter 7: Inventory Management
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Sample Questions
Q1) Briefly describe the differences between dependent and independent demand.Provide examples of dependent and independent demand items for each of the following industries: automotive, personal computer, bicycle
Q2) MRO supplies are a type of work-in-progress.
A)True
B)False
Q3) In the economic manufacturing quantity model (EMQ), the annual consumption rate must be less than the annual production rate.
A)True
B)False
Q4) Which one of the following statements regarding the economic order quantity (EOQ) is true?
A) The EOQ model combines several different item orders to the same supplier.
B) If an order quantity is larger than the EOQ, then the annual holding cost will exceed the annual ordering cost.
C) The EOQ model assumes a variable demand pattern.
D) When the holding cost rate drops, both the annual holding cost and the EOQ decrease.
E) The EOQ is frequently used to determine the optimum shipping quantity.
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Chapter 8: Process Management: Lean and Six Sigma in the Supply Chain
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Sample Questions
Q1) Manufacturing cells are often U-shaped to make operator and material movements easier within the cell.
A)True
B)False
Q2) Lean production systems are sometimes referred to as pull systems because demand from customers activates the production actions of the manufacturing facilities.In order for this demand to be communicated to everyone in the supply chain/manufacturing facility a signal must be passed from downstream processing centers to the upstream processing centers.This system of relaying signals is referred to as a:
A) Kanban System
B) Semaphore System
C) Keiretsu Network
D) TQM Network
Q3) The Five-Ss refer to:
A) Overspending habits
B) Keiretsu relationships
C) Industrial housekeeping
D) Robust evaluation techniques
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Q4) Why is the workforce considered such an important element of lean production?
Chapter 9: Domestic USand Global Logistics
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Sample Questions
Q1) Intermodal marketing companies (IMCs) are companies that act as intermediaries between intermodal
A) Trucking companies
B) Railroad companies
C) Waste management companies
D) Warehouse management companies
Q2) The first major transportation regulation in the U.S.was which of the following:
A) Interstate Commerce Act
B) Granger Laws
C) Motor Carrier Act
D) Interstate Initiation Act
Q3) _______________ carry the majority of the world's water-transported manufactured goods.
A) Supertankers
B) Containerships
C) Barges
D) None of the above
Q4) Explain some intermodal transportation alternatives.
Q5) List and explain three capabilities of lean warehousing.
Q6) Does risk pooling favor a centralized or decentralized warehousing system? Why?
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Chapter 10: Customer Relationship Management
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Sample Questions
Q1) Which of the following is one of the most basic and important activities of CRM?
A) Segmenting customers
B) Cross-selling customers
C) Increasing churn
D) Finding customers
Q2) Users in a company can retrieve and study a large amount of information about consumers by housing that information in a centralized database that is commonly referred to as a:
A) Clickstream cloud
B) QR code site
C) Data warehouse
D) Social media site
Q3) According to the text, customer relationship management refers to building and maintaining profitable long-term customer relationships.
A)True
B)False
Q4) Define THREE of the goals of the common CRM program.How does CRM software attempt to achieve each of these goals?
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Chapter 11: Global Location Decisions
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Sample Questions
Q1) Your organization is considering building a new automobile manufacturing plant.The company is considering building their facility in either China or Tennessee (USA). China is a rapidly expanding economic market, Tennessee is situated in a more mature market in which other car manufacturers are already located. Using this limited information and your knowledge of these two options, China and Tennessee, provide THREE reasonable arguments for each option that relate to supply chain management.
Q2) The development of cleaner, more fuel-efficient and affordable energy technologies will have a direct impact on the cost of production of goods and delivery of services.
A)True
B)False
Q3) Using the weighted-factor rating model, the location with the lowest total weighted score is the recommended location.
A)True
B)False
Q4) What are the three levels of any location decision?
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Chapter 12: Service Response Logistics
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Sample Questions
Q1) Managers use a balking technique to manage customers' perceived waiting times.
A)True
B)False
Q2) A basic strategy for managing capacity when the firm utilizes a constant amount of capacity regardless of demand variations is:
A) Level demand strategy
B) Differentiation demand strategy
C) Chase demand strategy
D) Baumol's demand strategy
Q3) Layout strategies help firms maximize all of the following EXCEPT:
A) Service efficiencies
B) Four Ms
C) Customer service
D) Server productivity
Q4) Customer satisfaction with the service depends not only on the ability of the firm to deliver what customers want, but on the customers' perceptions of the quality of service received.
. A)True
B)False
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Chapter 13: Supply Chain Process Integration
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Sample Questions
Q1) External process integration can be an extremely challenging task because it can potentially cause a change in one or more organizational cultures.
A)True
B)False
Q2) Passive RFID Tags are more expensive than active RFID tags, which have been used for healthcare and military applications.
A)True
B)False
Q3) The textbook lists the following activities as Supply Chain Risk Management activities:
a.Increasing safety stock and forward buying
b.Identify backup suppliers and logistics services
c.Diversify the supply base
d.Utilize a supply chain IT system
e.Develop a formal risk management program
For each also provide the downside of utilizing that particular strategy.
Q4) List and describe FIVE of the eight key supply chain business processes.
Q5) List FIVE of the eight supply chain business processes.
Q6) How can corruption be managed on a global scale?
Page 15
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Chapter 14: Performance Measurement Along the Supply Chain
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Sample Questions
Q1) Supply chain cash-to-cash cycle time is a performance measure that provides the average number of days between selling the end product to the customer and receiving full payment for the goods.
A)True
B)False
Q2) The SCOR model's newest process category is called Enable.
A)True
B)False
Q3) A weakness of the labor productivity measure is that managers might be tempted to lay off workers to improve labor productivity.
A)True
B)False
Q4) Dominant companies within a supply chain can use their buying power to:
A) Leverage demands for supplier conformance to its supply chain requirements
B) Eliminate the need for performance metrics
C) Increase organizational productivity
D) Motivate customers to change their buying preferences
Q5) Briefly describe the FOUR primary perspectives of the balanced scorecard.
Page 16
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