Operations Management
Mock Exam
Course Introduction
Operations Management is a foundational course that explores the principles, strategies, and techniques used to design, operate, and improve the processes that transform resources into finished goods and services. The course covers key topics such as process analysis, capacity planning, inventory management, quality control, supply chain coordination, and project management. Through case studies, simulations, and practical examples, students learn to analyze operational challenges, optimize performance, and apply quantitative and qualitative tools to make informed decisions. By the end of the course, learners develop the skills necessary to contribute to efficient and effective operations in a variety of industries.
Recommended Textbook
Operations and Supply Chain Management for MBAs 6th Edition by Jack R. Meredith
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10 Chapters
435 Verified Questions
435 Flashcards
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Chapter 1: Operations and Supply Chain Strategy for Competitiveness
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59 Verified Questions
59 Flashcards
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Sample Questions
Q1) What is required for second-to-market strategy? And why might some firms choose this as opposed to a first-to-market strategy?
Answer: Requires less emphasis on applied research and more emphasis on fast development.Firms attempt to learn from the mistakes of the first-to-market firm and offer a improved or enhanced version of the original product.
Q2) Which of the following uses techniques from Toyota Production System and JIT to eliminate waste and non-value-added activities?
A)Enterprise and material requirements planning
B)Lean Management
C)Quality Control
D)Capacity Management
Answer: B
Q3) We tend to see production processes as either services or products.However,this classification may be more confusing than helpful.Why is that the case?
Answer: According to the textbook,any physical entity accompanying a transformation that adds value is a facilitating good.Seen another way,many services have a facilitating good and therefore have some characteristics of a service.
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Page 3
Chapter 2: Executing Strategy: Project Management
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) All of the following are important outputs of project scheduling,except:
A)Identification of slack times for all activities and paths
B)Earliest and latest time each activity can be completed
C)Networks and paths
D)Identification of critical activities
Answer: C
Q2) Give an example of Resource Dependence.
Answer: Answers will vary.One possible answer is as follows.A high-end sword shop makes custom swords for well-paying customers.When a sword is ordered the shop goes into action.The sword blade and tang must be forged first because with each hammer stroke the blacksmith is changing the dimensions of the sword meaning two of the same swords are going to be slightly different.When forging is done then the handle,cross-guard,and pommel are fitted custom to that particular sword.Then the scabbard is made for the sword which depended on the shape of the cross-guard and the dimensions of the blade for a perfect fit.The estimated time to completion is the sum of all the activities,which is approximately five months.
Q3) Both PERT and CPM are based on variations of the __________ chart?
Answer: Gantt
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4
Chapter 3: Process Planning
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55 Flashcards
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Sample Questions
Q1) Of the following,which form of transformation system has the lowest output variety but the highest batch size?
A)Job shop
B)Cellular
C)Project
D)Flow shop
Answer: D
Q2) As the costs of fixed equipment investments rise with the volume produced,companies move from project to job,flow,and then cell transformation systems.
A)True
B)False
Answer: False
Q3) Experienced staff needed to run job shops tends to increase its direct labor costs.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Capacity and Scheduling
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40 Flashcards
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Sample Questions
Q1) __________ means deciding which jobs to assign to which work centers.
A)Loading
B)Sequencing
C)MRP
D)Facility planning
E)MPS
Q2) Why can it be beneficial to company's to map their product and service flows?
Q3) What makes services more difficult to plan for in comparison to manufacturing?
Q4) The most important factor(s)effecting the learning curve rate include(s):
A)Complexity of the task
B)Percentage of mechanical input
C)Percentage of human input
D)Only A and C
Q5) What is an example of a service organization measuring capacity based on inputs rather than outputs?
Q6) Do you think that formal higher education has an impact on the learning curve for businesses? Why or why not?
Q7) Describe how adding capacity before and after demand can make a difference in production.
Q8) The more __________ the service,the longer it is worth waiting for.
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Chapter 5: Supply Chain Planning and Analytics
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53 Verified Questions
53 Flashcards
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Sample Questions
Q1) What is the trend component of a time series?
Q2) Seasonal factors are always less than or equal to one.
A)True
B)False
Q3) Which of the following is not a time series analysis quantitative forecasting method?
A)Multiple regression
B)Simple regression
C)Exponential smoothing
D)Moving average
E)All of them are time series analysis quantitative forecasting methods
Q4) A cycle can be defined as a short-term oscillation,or a swing of the data points about the trend line over a period of at least three months.
A)True
B)False
Q5) Like all business activities,the process of demand planning in general and forecasting in particular can be improved.
A)True
B)False
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Chapter 6: Supply Chain Management
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49 Flashcards
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Sample Questions
Q1) What does a positive cash conversion cycle (CCC)represent?
Q2) Some outputs such as dams,roads,buildings and bridges may be relatively
Q3) Which of the following is not a basic area of consideration in supplier management?
A)Supplier relationships
B)Selection of suppliers
C)Cross-docking
D)Certification and auditing
Q4) __________ may be thought of as the ability of one organization's computer to communicate with another's computer.
A)E-business
B)Electronic data interchange
C)E-commerce
D)Redundancy
Q5) Some benefits of electronic data interchange include less redundancy,improved customer service,and better order tracing.
A)True
B)False
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Chapter 7: the Economic Order Quantity Model
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Sample Questions
Q1) Which of the following is not an assumption of the basic EOQ model?
A)Rate of demand is constant
B)Shortages are not allowed
C)Delivery is gradual
D)Lead times are known with certainty
E)Purchase price,ordering cost,and per unit holding cost are independent of quantity ordered
F)Items are ordered independently of each other
Q2) At the optimal order quantity,total annual holding cost will equal total annual order cost.
A)True
B)False
Q3) In the Economic Order Quantity Model,what effect would a change in the cost of goods have on decisions such as when to restock or how much to stock as inventory for a company? Why?
Q4) With the basic EOQ model,we want stock replenishment to arrive exactly when the inventory drops to zero.
A)True
B)False
Q5) What are the advantages of implementing the EOQ model?
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Chapter 8: Monitoring and Controlling the Processes
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39 Verified Questions
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Sample Questions
Q1) What perspectives does the strategy map address?
Q2) Measuring the quality of the service portion of an output is often more difficult than measuring the quality of the facilitating good.Why is this?
Q3) A useful tool for controlling processes such as quality,scrap,turnover,revenues,progress,costs,and so on is the
Q4) Which of the following is false regarding statistical sampling for control purposes?
A)The more samples are taken,the higher the likelihood of accidentally selecting a sample with excessive values when the process actually is still under control
B)Deciding what indicators are high or low enough to be considered out of control is the simplest of the problems facing operation managers
C)Measuring upper and lower control limits are the basis for management by exception
D)Using high thresholds for control increases the risk of not detecting processes that are getting out of control
E)All of the above are true
Q5) Provide a brief history of ISO 9000.
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Chapter 9: Process Improvement: Six Sigma
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45 Verified Questions
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Sample Questions
Q1) Lean Sigma is a combination of Six Sigma and lean tools appropriate when both too much variation and waste exist in a process.
A)True
B)False
Q2) Which of the following is not a part of a house of quality display?
A)Importance ratings
B)Target values
C)Importance weights
D)Interrelationships between how's and when's
Q3) Why may measuring defects per unit (DPU)not be the best way to compare two processes?
Q4) Which term compares an organization's processes with the best practices to be found in its industry or others?
A)Value analysis
B)Performance
C)Value proposition
D)Bias
E)Benchmark
Q5) What is the quality function deployment?
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Chapter 10: Process Improvement: Lean
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39 Verified Questions
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Sample Questions
Q1) The goal of Kaizen blitz is to mistake-proof work activities in a way that prevents errors from being committed in the first place.
A)True
B)False
Q2) The idea behind the Kanban system is to authorize materials for production only if there is a need for them.
A)True
B)False
Q3) Key aspects of the theory of constraints include identifying the bottlenecks in the process and balancing the work flows in the system.
A)True
B)False
Q4) Describe the Japanese culture that lead to the development of lean.
Q5) Provide an example of how a bottleneck in a manufacturing plant can affect the output of the entire system.
Q6) How are suppliers viewed under lean?
Q7) In general,there are five primary types of benefits of lean.What are they?
Q8) Describe the lean layout.
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