Operations Management
Final Test Solutions
Course Introduction
Operations Management is a foundational course that examines the strategies, processes, and techniques used to design, operate, and improve systems that create and deliver products and services. Students explore key concepts such as process analysis, supply chain management, quality control, inventory management, and capacity planning. Through case studies and practical applications, the course emphasizes the role of operations in achieving organizational efficiency and competitiveness, equipping students with problem-solving skills and analytical tools applicable in a variety of industries.
Recommended Textbook
Project Management Process Technology and Practice 1st Edition by Ganesh Vaidyanathan
Available Study Resources on Quizplus
12 Chapters
960 Verified Questions
960 Flashcards
Source URL: https://quizplus.com/study-set/2154
Page 2
Chapter 1: Projects and Project Management
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/42931
Sample Questions
Q1) The general work that needs to be accomplished to deliver a product,a system,a structure,or a service with the specified features and functions best defines
A)product scope.
B)project scope.
C)project range.
D)project deliverable.
Answer: B
Q2) Complexity refers to the extent to which the items or elements upon which work is performed or the work processes themselves are interrelated.
A)True
B)False
Answer: False
Q3) A preliminary study to assess whether to conduct a full feasibility study or not best describes
A)conceptualization.
B)case justification.
C)alignment.
D)pre-feasibility study.
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Process and Methods
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/42932
Sample Questions
Q1) Seven Sigma is oriented toward the solution of problems at the root level and the prevention of their recurrence.
A)True
B)False
Answer: False
Q2) Six Sigma's problem solving methodology is called
A)DMAIC.
B)RAPID.
C)ENGAGE.
D)REVIVE.
Answer: A
Q3) CMMI Level 5 objectives include
A)establishing a baseline for software engineering process and management.
B)planning continuous process improvement activities and encouraging employees to participate in those activities.
C)keeping software activities consistent with system requirements.
D)reverting back to coding and testing during a crisis.
Answer: B
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Project Management Tools
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/42933
Sample Questions
Q1) PDCA stands for
A)perform,document,control,analyze.
B)plan,do,check,act.
C)plan,design,control,accept.
D)perform,develop,convert,activate.
Answer: B
Q2) A tool to achieve aggregate opinions concerning real-world knowledge solicited from experts within certain topic areas best defines
A)Pareto chart.
B)SWOT analysis.
C)Delphi technique.
D)nominal group technique.
Answer: C
Q3) Brainstorming works well if team members build on each other's creativity focusing on a single topic.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
5
Chapter 4: Project Initiation
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/42934
Sample Questions
Q1) Projects that are essential to support the long-range mission are categorized as A)operational.
B)strategic.
C)mission critical.
D)emergency.
Q2) Models for project selection and prioritization include A)scorecard analysis.
B)decision tree analysis.
C)net present value.
D)all of the above.
Q3) A capability of a system,product,or service to include the quantified and documented needs and expectations of the sponsor,customer,and other stakeholders best defines A)task.
B)requirement.
C)process.
D)activity.
Q4) JAD is very effective for large complex projects. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Project Planning
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/42935
Sample Questions
Q1) Small project activities possibly with very short durations with definable results best defines
A)primary activities.
B)work packages.
C)secondary activities.
D)Level 1 projects.
Q2) The cost management plan includes
A)quality improvement methods.
B)quality control methods and expected results.
C)project funding requirements.
D)duration estimates.
Q3) Which of the following contains a brief summary and a rationale that help project stakeholders and outsourced contractors understand why the requirement is needed and track the requirement through the progress of the project?
A)technical requirement
B)functional requirement
C)project charter
D)project scope document
Q4) What are the five stages in a procurement cycle?
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Risk Management
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/42936
Sample Questions
Q1) Risk milestones are indicators that a risk has occurred or is about to occur.
A)True
B)False
Q2) The difference between the planned and the actual budget best defines A)trend.
B)variance.
C)average.
D)mode.
Q3) A function of the likelihood of a given threat and the resulting impact of that adverse event on the organization best defines A)risk.
B)problem.
C)occurrence.
D)threat.
Q4) A work breakdown structure is a hierarchical structure of potential risk sources that can be used effectively to structure,identify,and understand risks.
A)True
B)False
Q5) Identify five ways that risks associated with resources can be reduced.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Quality, Performance and Value
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/42937
Sample Questions
Q1) A statistical method for identifying which factors influence specific variables of a product or process and which variable has the greatest effect best describes
A)process capability.
B)statistical control process.
C)design of experiments.
D)statistical sampling.
Q2) Which of the following is a prestigious award in performance for an organization?
A)Malcom Baldridge National Quality Award
B)AITP National Quality Award
C)Crosby Nash National Quality Award
D)PMBOK National Award for Quality
Q3) Control charts that monitor the dispersion or variability of the process are
A)P-charts.
B)C-charts.
C)R-charts.
D)X-bar charts.
Q4) What is a project quality plan? What steps are involved?
Q5) Identify and describe four control charts.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Project Scheduling
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/42938
Sample Questions
Q1) Basic reasons for creating dependencies of project activities include each of the following<b>except</b>
A)external dependencies.
B)discretionary dependencies.
C)desirable dependencies.
D)mandatory dependencies.
Q2) An overall management philosophy introduced by Goldratt to help organizations continually achieve their goals best describes A)six sigma.
B)theory of constraints.
C)scrum.
D)TMAP.
Q3) Causing a delay to the whole project is called A)acquired float.
B)total float.
C)accumulated float.
D)negative float.
Q4) An activity on the critical path has several days of free float. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Resources, Costing, and Control
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/42939
Sample Questions
Q1) Planned value,actual cost,and break-even analysis are three variables used extensively in organizations to calculate variances.
A)True
B)False
Q2) Losses of productivity and customer goodwill are examples of tangible costs.
A)True
B)False
Q3) Which of the following prepares a detailed estimate from well-developed plans and real quotes?
A)BAC
B)AHE
C)ROME
D)DE
Q4) Corrective actions and preventive measures can bring a project back into compliance with the project management plan.
A)True
B)False
Q5) Identify five metrics for monitoring project cost and schedule.
Q6) Identify three opportunities created by embracing scope creep.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Project Closure
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/42940
Sample Questions
Q1) Some projects fail due to the miscommunications between the users and the project managers in an organization.
A)True
B)False
Q2) Which of the following provides an opportunity for the project manager and the project team to uncover the issues,concerns,and challenges often encountered during the execution of a project?
A)project scope preparation
B)procurement management
C)auditing
D)feasibility study
Q3) What is a post-implementation review? Identify five benefits of a post-implementation review.
Q4) Which of the following project audit report questions addresses PMBOK's scope management knowledge area?
A)Do value-related processes exist?
B)Do scope-related processes exist?
C)Do schedule-related processes exist?
D)Are budget variances part of the project budget review?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Project Organizational Structures
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/42941
Sample Questions
Q1) Advantages of the flat structure include
A)the decision process includes all members of the team,which builds employee morale.
B)eliminating layers of middle management makes it possible for employee comments and feedback.
C)customer feedback reaches all levels of the organization.
D)all of the above.
Q2) One of the functions of the PMO is to standardize and maintain prior project knowledge that can be used effectively in the execution of current and future projects.
A)True
B)False
Q3) The extent to which an individual or project team is answerable to the project stakeholders and provides visible evidence of actions best defines A)reliability.
B)authority.
C)responsibility.
D)accountability.
Q4) Identify nine reasons organizations outsource projects.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Project Success
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/42942
Sample Questions
Q1) Describe the four primary knowledge management processes in an organization.
Q2) For projects to be successful,project strategy,project leadership,project management,and good communications are essential.
A)True
B)False
Q3) Which of the following tactics offers praise,ingratiation,and self promotion?
A)proactive influence
B)political
C)impression management
D)reactive influence
Q4) Identify five success variables for a project manager.
Q5) Which of the following tactics includes influencing the agenda of a meeting to include a project manager's own issues,influencing the decision makers to use criteria that will bias the decisions in favor of the project manager's interests?
A)proactive influence
B)political
C)impression management
D)reactive influence
Q6) Identify eight possible roles and responsibilities for a project manager.
To view all questions and flashcards with answers, click on the resource link above. Page 14