Operations Management
Final Test Solutions
Course Introduction
Operations Management explores the principles, practices, and tools used to design, operate, and improve the processes that produce goods and deliver services. The course covers key topics such as process analysis, capacity planning, quality management, inventory control, supply chain management, and project management. Through case studies and practical applications, students learn how operations strategies contribute to organizational efficiency, customer satisfaction, and competitive advantage. Emphasis is placed on decision-making techniques and the integration of technology to optimize operational performance in diverse business environments.
Recommended Textbook
Principles of Supply Chain Management A Balanced Approach 4th Edition by Joel
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14 Chapters
822 Verified Questions
822 Flashcards
Source URL: https://quizplus.com/study-set/3028 Page 2
D. Wisner
Chapter 1: Introduction to Supply Chain Management
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148 Verified Questions
148 Flashcards
Source URL: https://quizplus.com/quiz/60211
Sample Questions
Q1) Which of the following is NOT a characteristic of cost-of-service pricing?
A)Prices are established based on fixed and variable costs of transportation
B)Prices vary based on volume and distance
C)Prices tend to rise as shipping distance increases
D)Carriers price their services at the highest levels the markets will bear
Answer: D
Q2) Many large firms are moving to in-house vertically integrated structures where they have more control over each business unit.
A)True
B)False Answer: False
Q3) According to Michael Porter,a firm's _____ is composed of primary and secondary support activities that can lead to competitive advantage when configured properly.
A)supply chain
B)process
C)value chain
D)marketing channel
E)core competency
Answer: C
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Page 3
Chapter 2: Purchasing Management
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) A form of purchasing that is placed directly to the supplier and suitable when firms use the same components to make standard goods over a relatively long period of time is referred to as:
A)Material Requisition
B)Purchase Requisition
C)Planned Order Release
D)Traveling Requisition
Answer: C
Q2) When using the Total Cost of Ownership concept,explain how a supplier with a higher unit price and higher tooling cost can end up being more cost effective than another supplier with a lower unit price and tooling cost.
Answer: When calculating the Total Cost of Ownership,unit price and tooling cost are not the only criterion used in supplier selection.Other qualitative and quantitative factors,including freight and inventory costs,tariffs and duties,currency exchange fees,payment terms,maintenance and nonperformance costs should be considered.After calculating these other factors,the Total Cost of Ownership may have been lower with the second supplier.
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Chapter 3: Creating and Managing Supplier Relationship
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52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/60213
Sample Questions
Q1) An organization's process for evaluating the quality systems of key suppliers in an effort to eliminate incoming inspections can be referred to as:
A)Quality Systems Certification
B)Supply Management
C)Supplier Inspection
D)Supplier Certification
Answer: D
Q2) According to the text,one of the most basic and successful approaches to protecting trade secrets is:
A)Threat of litigation
B)Working with law makers to increase fines and sentences for those that steal trade secrets
C)Requiring employees and vendors to sign non-disclosure agreements
D)Requiring employees and partners to get ISO 9000 certified
Answer: C
Q3) ISO 14000 is a family of international standards for environmental management.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Ethical and Sustainable Sourcing
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) The Ethical Trading Initiative (ETI)does NOT include which of the following:
A)Workers receive a 30 minute break for an 8 hour shift
B)Working hours are not excessive
C)Regular employment is provided
D)Freedom of association and the right to collective bargaining are respected
Q2) Which of the following is TRUE?
A)VMI stands for Vertically Managed Inventory
B)3PL stands for Third Party Leverage
C)VMI stands for Vendor-Managed Inventory
D)3PL stands for Three Point Logistics
Q3) According to a Bridgestone Americas survey,consumers revealed that companies can show they are environmentally responsible by all of the following EXCEPT:
A)Creating products that minimize energy and water use
B)Buying products manufactured only in America
C)Generating less waste
D)Minimizing carbon emissions
Q4) Describe THREE important steps in organizing and managing a successful strategic alliance program.
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Chapter 5: Demand Forecasting
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) Given the following information,calculate the forecast (accurate to 2 decimals)for period three using exponential smoothing and ? = 0.3. \(\begin{array}{lll}
\text { Period } & \text { Demand } & \text { Forecast } \\ \hline 1 & 64 & 59 \\
2 & 70 & \end{array}\)
A)36.90
B)57.50
C)61.50
D)63.35
Q2) Some of the benefits of CPFR include strengthening partner relationships,providing an analysis of sales and order forecasts,and allowing collaboration on future requirements and planning.
A)True
B)False
Q3) One of the goals of an effective CPFR system is to minimize the negative impacts of the bullwhip effect on supply chains.
A)True
B)False
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Chapter 6: Resource Planning Systems
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52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/60216
Sample Questions
Q1) What is ERP? Why was it developed?
Q2) Which of the following is a Long Range Materials Plan:
A)Aggregate Production Plan
B)Master Capacity Plan
C)Materials Requirements Plan
D)Capacity Requirements Plan
Q3) A Master Production Schedule is a medium-range materials plan.
A)True
B)False
Q4) Lead Capacity Strategy is a proactive approach that adds or subtracts capacity in anticipation of future market conditions and demand.
A)True
B)False
Q5) System nervousness is when even small changes to upper-level production plans cause major changes in lower-level production plans.
A)True
B)False
Q6) What does that mean if your organization has chosen to adopt a best-of-breed solution?
Page 8
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Chapter 7: Inventory Management
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52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/60217
Sample Questions
Q1) When both the demand and lead time of a product are variable,firms keep a higher safety stock level when compared to variations in only the demand or only the lead time.
A)True
B)False
Q2) Name and briefly describe the four basic types of inventory.
Q3) Which of the following is not an assumption of the economic order quantity model?
A)Demand is known, constant, and independent.
B)Lead time is known and constant.
C)Quantity discounts are not possible.
D)Production and use can occur simultaneously.
E)The only variable costs are setup cost and holding (or carrying) cost.
Q4) Briefly describe the differences between dependent and independent demand.Provide examples of dependent and independent demand items for each of the following industries: automotive industry,personal computer industry,bicycle industry
Q5) Dependent Demand must be forecasted based on market conditions.
A)True
B)False
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9
Chapter 8: Process Management - Lean and Six Sigma in the Supply Chain
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52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/60218
Sample Questions
Q1) Calculate the inventory container size required given the following:Demand rate = 10 parts per hour,Safety stock required = 15%Number of containers = 14,Time to cycle through entire system = 6 hours
A)2 parts
B)3 parts
C)4 parts
D)5 parts
Q2) When compared to their U.S.counterparts,a benchmarking study found that Japanese auto manufacturers used:
A)Half the manufacturing labor
B)Half the space
C)Half the engineering hours to produce a new automobile model
D)All of the above
E)None of these
Q3) Acceptance sampling is a statistical technique that enables a reject or accept decision to be made based on information obtained from a representative sample drawn from the population.
A)True
B)False
Page 10
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Chapter 9: Domestic Usand Global Logistics
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) Which of the following is NOT consistent with a decentralized warehousing system?
A)Higher safety stocks required
B)Shorter lead times
C)Lower transportation fees
D)Lower total operating costs
Q2) While high speed trains in the United States are commonly utilized to provide quick delivery of product,countries like Japan and France are struggling to develop a competitive high-speed rail system.
A)True
B)False
Q3) Which of the following international intermediaries helps foreign buyers and sellers find each other and then handles all of the shipping arrangements and documentation preparation?
A)Customs broker
B)Foreign freight forwarder
C)Trading company
D)NVOCC
Q4) List and explain three capabilities of lean warehousing.
Q5) Does risk pooling favor a centralized or decentralized warehousing system? Why?
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Chapter 10: Customer Relationship Management
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51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/60220
Sample Questions
Q1) CRM can allow organizations to identify which customers have stopped purchasing products or services from the organization so that the organization can target those former customers for future promotions and/or perhaps to investigate why they stopped purchasing in the first place.The CRM attribute is called:
A)Customer profitability determination
B)Customer-base retention initiative
C)Customer defection analysis
D)Customer clickstream analysis
Q2) Customers of companies,using CRM applications,should not be concerned with their personal information becoming compromised or being shared with other companies.
A)True
B)False
Q3) Cloud computing is a term used to describe how a customer navigates a website. A)True
B)False
Q4) The textbook describes a perfect order as one in which all of seven of the rules in the "Seven Rs Rule" are satisfied.List of five of the seven R's.
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12
Chapter 11: Global Location Decisions
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) A country that imposes high tariffs encourages foreign-based companies to import goods.
A)True
B)False
Q2) Which of the following would be considered a quality of life factor?
A)Education
B)Arts, culture, and recreation
C)Community safety
D)All of these
Q3) Facility location is a business decision that will ultimately impact issues like project cost,shareholder and customer reaction,as well as lead times and customer service levels.
A)True
B)False
Q4) Which of the following is a factor in choosing a location?
A)Currency Stability
B)Proximity to Markets
C)Access to Suppliers
D)All of these
Q5) What are the three levels of any location decision?
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Chapter 12: Service Response Logistics
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53 Verified Questions
53 Flashcards
Source URL: https://quizplus.com/quiz/60222
Sample Questions
Q1) Layout strategies help firms maximize all of the following EXCEPT:
A)Service efficiencies
B)Customer service
C)Time fences
D)Server productivity
Q2) Departmental layouts that reduce distances traveled are designed to reduce the travel times of customers when moving from one area to another.
A)True
B)False
Q3) In a franchise,the franchisee invests some of their own money,while paying a percentage of sales to the franchiser.
A)True
B)False
Q4) In most services,customers are either directly or indirectly involved in the production of the service itself.
A)True
B)False
Q5) Discuss four important issues involved in managing a global service.
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Chapter 13: Supply Chain Process Integration
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51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/60223
Sample Questions
Q1) Training of supply chain partner employees is also known as collaborative education,and can result in more successful supply chains and higher partner returns.
A)True
B)False
Q2) An important initial step in the supply chain integration model is for a firm to identify the primary trading partners so the firm can concentrate its time and resources on managing the important process links with these companies.
A)True
B)False
Q3) According to the textbook,there are four key supply chain business processes: Purchasing,Manufacturing,Distribution,and Returns.
A)True
B)False
Q4) Which of the following is a contributor to the bullwhip effect?
A)Smaller Order Sizes
B)Rationing
C)EDLP
D)VMI
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15
Chapter 14: Performance Measurement Along the Supply Chain
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) According to the textbook,which of the following zoos audited their waste recycling performance?
A)San Diego Zoo
B)Lincoln Park Zoo
C)Phoenix Zoo
D)Bronx Zoo
Q2) Which of the following supply chain performance metrics measures the average percentage of orders that are filled on or before the requested delivery date?
A)Total supply chain management costs
B)Supply chain perfect order fulfillment performance
C)Supply chain cash-to-cash cycle time
D)Supply chain delivery performance
Q3) Using cost as a departmental or business unit performance measure can actually result in actions that raise costs for the organization.
A)True
B)False
Q4) The textbook described 7 important steps in creating an effective performance measurement system.List FOUR of those critical steps.
Page 16
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