Operations Management Exam Solutions
Course Introduction
Operations Management focuses on the efficient and effective processes that organizations use to produce goods and deliver services. This course explores key concepts such as process analysis, capacity planning, inventory control, supply chain management, quality assurance, and project management. Through case studies, real-world examples, and quantitative techniques, students learn how to design, operate, and improve business processes to achieve organizational goals, maximize productivity, minimize costs, and ensure high-quality outputs. The course is relevant to a variety of industries and prepares students to address operational challenges in today's dynamic global environment.
Recommended Textbook Management 8th Edition by Richard L. Daft
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Page 2
Chapter 1: Managing in Turbulent Times
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) Sadie Dodrill is a general manager. Which of the following best describes her position?
A) She is responsible for several departments that perform different functions.
B) She organizes people across departments to perform a specific task.
C) She is responsible for one specific department (e.g., marketing).
D) She supervises employees with similar training and skills.
E) None of these
Answer: A
Q2) Getting things done through people and other resources and providing leadership and direction are what managers do.
A)True
B)False
Answer: True
Q3) ____________________ skill is the manager's ability to work with and through other people and to work effectively as a group member.
Answer: Human
Q4) The degree to which the organization achieves a stated goal is called ____________________.
Answer: effectiveness
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) Organizational development is one specific set of management techniques based in the __________ approach.
A) management science
B) systems theory
C) behavioral sciences
D) scientific management
E) quantitative
Answer: C
Q2) A management perspective that emerged during the nineteenth and early twentieth centuries that emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines is called
Answer: classical perspective
Q3) Lye's management style reflects a belief in A) Theory Y.
B) developing her employees through control.
C) grieving theory.
D) all of these.
E) none of these.
Answer: A
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Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) Heroes are important to an organization due to the fact that they
A) exemplify key values of the organization.
B) exemplify a strong corporate culture.
C) serve as examples to other employees.
D) all of these.
E) none of these.
Answer: D
Q2) The ____________________ environment represents an ever-changing and uneven playing field compared with domestic environment.
Answer: global
Q3) Factors external to the organizations have been primarily the focus of management as a discipline.
A)True
B)False
Answer: False
Q4) A slogan is a phrase or a sentence that concisely communicates a key corporate ____________________.
Answer: value
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Page 5
Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) Recent research by the GLOBE project has extended __________ research and offered new insights for managers.
A) Hofstede's
B) Walton's
C) Weber's
D) Fayol's
E) Gilbreth's
Q2) In relationship-oriented societies, leaders should
A) take a strong personal interest in employees.
B) feel free to criticize as much as they feel they need to.
C) reprimand in public whenever possible. It is an especially effective technique in these societies.
D) minimize the emphasis on relations given the society's interest.
E) maintain the traditional command-and-control management style.
Q3) List five of the countries that make up the European Union (EU).
Q4) A tendency to regard their own culture as superior and to downgrade other cultures reflects an attitude called geocentric.
A)True
B)False
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Chapter 5: Ethics and Social Responsibility
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Sample Questions
Q1) The moral rights approach that deals with individuals refraining from carrying out any order that violates their moral or religious norms is the
A) right of free consent.
B) right to privacy.
C) right of freedom of conscience.
D) right of free speech.
E) right of due process.
Q2) The __________ leadership style matches with the preconventional level of personal moral development.
A) autocratic
B) team oriented
C) servant leadership
D) guiding/encouraging
E) transforming
Q3) __________________________ refers to interacting with the community in which a company does business in a way that makes money for the company but also improves the long-term well-being of the community.
Q4) Employee disclosure of illegal organization activities is known as
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Chapter 6: Managing Small Business Start-Ups
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Sample Questions
Q1) Name five of the ten characteristics of a successful business plan.
Q2) An entrepreneur
A) assumes the risks of the business.
B) reaps the rewards of the business.
C) assumes the financial and legal risks of ownership.
D) recognizes a viable idea for a business product or service and carries it out.
E) all of these.
Q3) The last of the five stages of growth for an entrepreneurial company is the resource maturity stage.
A)True
B)False
Q4) By ______________________________, an entrepreneur has the advantage to develop and design the business in his/her own way.
Q5) Of these characteristics, which is associated with entrepreneurship?
A) A high need for power
B) A high need for affiliation
C) An internal locus of control
D) An external locus of control
E) Low energy level
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Chapter 7: Managerial Planning and Goal Setting
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Sample Questions
Q1) Which of these is/are primarily concerned with tactical goals/plans?
A) Middle management
B) Board of directors
C) Consultants
D) Senior management
E) Lower management
Q2) Standing plans define company responses to specific situations such as natural emergencies or competitive setbacks.
A)True
B)False
Q3) ____________________ describes the organization's reason for existence.
Q4) A(n) ____________________ is a blueprint for goal achievement and specifies the necessary resource allocations, schedules, tasks, and other actions.
Q5) A project is an example of a A) policy.
B) standing plan.
C) procedure.
D) single-use plan.
E) rule.
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Chapter 8: Strategy Formulation and Implementation
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Sample Questions
Q1) The BCG (Boston Consulting Group) matrix evaluates SBUs with respect to their business growth rate and geographical location.
A)True
B)False
Q2) The ____________________ strategy involves an attempt to distinguish the firm's products or services from others in the industry.
Q3) Terminating the existence of a business unit by selling it off for the cash value of its assets is known as ____________________.
Q4) Quick Trade is following which strategy, according to Porter, through the .com subsidiary?
A) Stability
B) Cost leadership
C) Focus
D) Differentiation
E) Retrenchment
Q5) In order for companies to remain competitive, their strategies must focus on three things. Describe these three focuses.
Q6) List Porter's competitive forces.
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Chapter 9: Managerial Decision Making
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Sample Questions
Q1) Good examples of __________ decisions are strategic decisions.
A) nonprogrammed
B) programmed
C) insignificant
D) recurring
E) structured
Q2) Managers with an analytical decision style like to consider complex solutions based on as much data as they can gather.
A)True
B)False
Q3) Personal __________ style refers to differences among people with respect to how they perceives problems and make decisions.
A) risk taking
B) behavior
C) decision
D) strategic
E) analysis
Q4) ____________________ means that all the information the decision-maker needs is fully available.
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Chapter 10: Designing Adaptive Organizations
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Sample Questions
Q1) The divisional structure fosters excellent coordination within divisions, but coordination across divisions is often poor.
A)True
B)False
Q2) The purpose of __________ is to organize resources to accomplish organizational goals.
A) strategy
B) motivation
C) structure
D) control
E) leadership
Q3) An advantage of functional structures is the
A) resulting economies of scale.
B) enlarged tasks for employees.
C) easy pinpointing of responsibility for product problems.
D) development of general management skills.
E) flexibility in an unstable environment.
Q4) ______________________________ means the degree to which machinery is involved in the production to the exclusion of people.
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Chapter 11: Managing Change and Innovation
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Sample Questions
Q1) Centralization and short time horizon are primarily used by creative organizations.
A)True
B)False
Q2) Which type of change refers to an organization's product or service output?
A) Competitive
B) Coercive
C) Technological
D) Cultural
E) New product
Q3) The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as ____________________.
Q4) A product change is a change in the organization's product or service outputs.
A)True
B)False
Q5) ______________________________ is defined as the adoption of a new idea or behavior by an organization.
Q6) List the four reasons why employees tend to resist change.
Q7) List the three distinct steps for achieving behavioral and attitudinal change.
Page 13
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Chapter 12: Human Resource Management
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Sample Questions
Q1) The strategic approach to human resource management recognizes key elements. Which of the following is NOT an ingredient in successful human resource management?
A) All managers are human resource managers.
B) Employees are viewed as assets.
C) Human resource management is a matching process.
D) Only top-line managers are predominantly human resource managers.
E) All of these are examples of key ingredients in human resource management.
Q2) The term _____________________________________________ refers to activities undertaken to attract, develop, and maintain an effective workforce within an organization.
Q3) Which of these is(are) part of new approaches to recruiting?
A) Recruiting welfare recipients
B) E-recruiting
C) Nonviolent first offenders
D) Non-traditional sources of employees
E) All of these
Q4) _________________________ is the process of determining the value of jobs within an organization through an examination of job content.
Q5) Name and briefly describe four of the alternatives for training.
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Chapter 13: Meeting the Challenge of Diversity
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Sample Questions
Q1) Pluralism means an organization accommodates several subcultures, including employees who would otherwise feel isolated and ignored.
A)True
B)False
Q2) Which of these actions did the U.S. Supreme Court take?
A) Restricted the definition of sexual harassment to exclude office romance
B) Broadened the definition of sexual harassment to include same sex harassment
C) Broadened the definition of sexual harassment to include harassment of men by female coworkers
D) All of these
E) Broadened the definition of sexual harassment to include same sex harassment and harassment of men by female coworkers
Q3) What are the steps in implementing a change to develop a truly diverse workplace?
Q4) The belief that your group and subculture is not as good as other groups and subcultures is ethnocentrism.
A)True
B)False
Q5) Asian and Arab countries are examples of _________________________ cultures.
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Chapter 14: Dynamics of Behavior in Organizations
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Sample Questions
Q1) The Big Five personality factors includes all of these EXCEPT
A) extroversion.
B) conscientiousness.
C) emotional stability.
D) locus of control.
E) agreeableness.
Q2) According to Jung, which of these styles avoids specifics, decentralizes decision-making and develops few rules and regulations?
A) Intuitive-feeling
B) Sensation-thinking
C) Intuitive-thinking
D) Sensation-feeling
E) None of these.
Q3) Organizational behavior is an interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations.
A)True
B)False
Q4) What are some of the ways enlightened companies are helping employees cope with stress.
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Chapter 15: Leadership
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155 Verified Questions
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Sample Questions
Q1) According to Fiedler, in situations of __________, relationship-oriented leaders are more effective.
A) high favorability
B) moderate favorability
C) high unfavorability
D) no favorability
E) none of these
Q2) Recognizing that successful leaders share specific personal characteristics, leadership research has validated Leadership Trait Theory.
A)True
B)False
Q3) __________ is similar to the consideration leadership.
A) Supportive leadership
B) Directive leadership
C) Participative leadership
D) Achievement-Oriented leadership
E) None of these
Q4) List the two dimensions used in Blake and Mouton's Leadership Grid.
Q5) Describe the seven interpersonal influence tactics for leaders.
Q6) List the two types of personal power.
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Chapter 16: Motivation
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Sample Questions
Q1) The human resource approach is most closely associated with which of the following?
A) The economic person
B) The social person
C) The whole person
D) The partial-man approach
E) The reinforced approach
Q2) The hygiene factors, or dissatifiers, that Odysess can influence include all of the following EXCEPT
A) salary and wages.
B) supervision relationships.
C) working conditions.
D) company policies.
E) all are hygiene factors.
Q3) Which of these refers to a reward given by another person?
A) An intrinsic reward
B) An internal reward
C) An extrinsic reward
D) A valued reward
E) A charity
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Chapter 17: Communication
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Sample Questions
Q1) The choice of a communication channel can convey a symbolic meaning to the receiver.
A)True
B)False
Q2) The four primary skills for communicating in a crisis include all of the following EXCEPT:
A) maintain your focus
B) be visible
C) get the awful truth out
D) communicate a vision for the future
E) all of these are skills for communicating in a crisis
Q3) The lateral or diagonal exchange of messages among peers or coworkers is horizontal communication.
A)True
B)False
Q4) After developing the message, the sender must encode the message and select a communication channel.
A)True B)False
Q5) Describe the difference between centralized networks and decentralized networks.
Page 19
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Chapter 18: Teamwork
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Sample Questions
Q1) All of these behaviors are consistent with the role of a task specialist except A) seek information.
B) initiation.
C) summarize.
D) compromise.
E) energize.
Q2) List the five behaviors associated with the task specialist role.
Q3) Briefly discuss the various styles that can be used to handle conflict.
Q4) A role in which the individual both contributes to the team's task and supports members' emotional needs is called a(n) ____________________ role.
Q5) Which of the following conflict resolution styles is best when maintaining harmony is important?
A) Competing style
B) Collaborating style
C) Accommodating style
D) Avoiding style
E) Comprising
Q6) A role in which the individual contributes little to either the task or members' socioemotional needs is called a(n) ____________________ role.
Page 20
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Chapter 19: Managerial and Quality Control
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Sample Questions
Q1) A(n) __________ is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets.
A) Open-book management
B) Economic value-added system
C) Activity-based costing
D) Inappropriate control system
E) None of these
Q2) In planning and budgeting for the next 12 months, Martina is participating in a budgeting process in which lower-level manager's budget their department's resource needs and pass them up to top management for approval. This budget process is an example of
A) zero-based budgeting.
B) bottom-up budgeting.
C) top-down budgeting.
D) balance sheet budgeting
E) none of these.
Q3) ______________________________ involves monitoring and influencing employee behavior through extensive use of rules, policies, hierarchy of authority, written documentation, reward systems, and other formal mechanisms.
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Chapter 20: Information Technology and E-Business
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Sample Questions
Q1) The three operations information systems are TPS, ___________________________________, and ________________________________________.
Q2) A(n) __________ is also known as a group decision support system.
A) expert system
B) collaborative work system
C) total organizational system
D) geographic information system
E) GIS
Q3) ____________________ networking is online interaction in a community format where people share personal information and photos, produce and share all sorts of information and opinions, or unify activists and raise funds.
Q4) Transaction-processing systems, process control systems, and information-reporting systems are types of operations information systems.
A)True
B)False
Q5) _________________________ is the use of a huge database that combines all of a company's data and allows users to access the data directly, create reports, and obtain answers to what-if questions.
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Chapter 21: Operations and Value Chain Management
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Sample Questions
Q1) A facilities layout in which machines dedicated to sequences of production are grouped into cells in accordance with group-technology principles is referred to as a(n) ____________________ layout.
Q2) The most recent advances in ________________________________________ involve using Internet technologies to achieve the right balance of low inventory levels and customer responsiveness.
Q3) With integration, more companies are opting for a(n) __________, which involves cultivating intimate relationships with a few carefully selected suppliers and collaborating closely to coordinate tasks that benefit both parties.
A) co-op
B) outreach
C) arm's length
D) divesture
E) partnership
Q4) Having workers produce more output in the same time period is known as increased ___________________________________.
Q5) A production technology in which computers help guide and control the manufacturing system refers to ____________________.
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