Operations Management Exam Review
Course Introduction
Operations Management is a core business discipline that focuses on the effective and efficient transformation of inputs such as labor, materials, and technology into finished goods and services. This course provides students with foundational knowledge and practical tools for designing, managing, and improving operations in both manufacturing and service organizations. Key topics include process analysis, capacity planning, quality management, supply chain logistics, inventory control, and lean methodologies. Through case studies and real-world applications, students learn how to make strategic decisions that optimize resource utilization, enhance productivity, and create value for customers.
Recommended Textbook
Contemporary Management 10th Edition by Gareth
Available Study Resources on Quizplus
18 Chapters
1786 Verified Questions
1786 Flashcards
Source URL: https://quizplus.com/study-set/2856
Page 2
Jones
Chapter 1: Managers and Managing
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/56942
Sample Questions
Q1) A company with a high level of efficiency and low level of effectiveness is most likely to produce
A)a low-quality product that the company makes a profit on.
B)a high-quality product that the company makes a profit on.
C)a low-quality product that customers do not want.
D)a high-quality product that customers do not want.
E)a high-quality product that customers can afford.
Answer: D
Q2) Daniel, a manager at Joe's Fish Shack, monitors the performance of workers in his department to check if the quality of their work is meeting the performance standards of the company.In doing so, which managerial task is Daniel performing?
A)planning
B)staffing
C)organizing
D)structuring
E)controlling
Answer: E
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: The Evolution of Management
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/56941
Sample Questions
Q1) Mary Parker Follett's primary criticism of Taylor's system of scientific management was that
A)Taylor proposed that managers should involve workers in analyzing their jobs to identify better ways to perform tasks.
B)Taylor did not use scientific techniques like time-and-motion studies to analyze workers' jobs.
C)Taylor was ignoring the human side of the organization and did not allow workers to exercise initiative and contribute to the organization.
D)Taylor advocated that workers, rather than managers, should be in control of the work process itself.
E)Taylor said that managers should behave as coaches and facilitators-not as monitors and supervisors.
Answer: C
Q2) Fayol recommended the use of organizational charts to show the position and duties of each employee in the organization.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Values, Attitudes, Emotions, and Culture: The
Manager As a Person
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/56940
Sample Questions
Q1) Richard had some ideas and developed a new process for the production line, but when he implemented the changes, the results were not what he expected.Instead of improving production speed, the new process slowed down the production and caused some deficiency in the quality of the product.Although he was frustrated with the results, Richard's manager told him to keep working on the project and fix the problems.This is an example of a(n) _____ culture.
A)innovative
B)traditional
C)conservative
D)instrumental
E)terminal
Answer: A
Q2) Which of the following is a terminal value?
A)ambition
B)honesty
C)freedom
D)courage
E)responsibility
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Ethics and Social Responsibility
Available Study Resources on Quizplus for this Chatper
86 Verified Questions
86 Flashcards
Source URL: https://quizplus.com/quiz/56939
Sample Questions
Q1) Tiffany & Co.has a deep moral commitment to act responsibly in its sourcing of precious metals and gemstones.This is an example of ______ ethics.
A)societal
B)individual
C)organizational
D)occupational
E)governmental
Q2) Which of the following stakeholder group's individual ethics are important in shaping the organizational code of ethics?
A)employees
B)customers
C)community
D)founders
E)stockholders
Q3) Brandon frequently streams movies from a website that offers free programs.Brandon doesn't realize that the website doesn't have permission to make the copyrighted content available and that he is illegally using copyrighted content.Explain how this behavior could lead to a tragedy of the commons if Brandon encourages others to stream movies from the website.
To view all questions and flashcards with answers, click on the resource link above.
Page 6
Chapter 5: Managing Diverse Employees in a Multicultural Environment
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/56938
Sample Questions
Q1) Emily went to the general manager to file a complaint regarding something her supervisor said to her that implied that she would be demoted or fired if she did not submit to a sexual request.Which step should the general manager first take to deal with this complaint?
A)talk to Emily's supervisor
B)get a neutral third party to investigate the claims of sexual harassment
C)take disciplinary action against the alleged person as soon as possible
D)check Emily's background and history of complaints
E)inform all managers about the complaint
Q2) Define diversity.What information would you use to support the view that diversity is a pressing concern and issue for managers and organizations?
Q3) The ______ effect happens if a white male manager perceives other white male managers more positively than managers from minority groups.
A)salience
B)similar-to-me
C)glass ceiling
D)stereotyping
E)social status
Q4) Explain the importance of managers in managing diversity.
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Managing in the Global Environment
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/56937
Sample Questions
Q1) Organizations with culturally homogeneous management teams are best equipped to tailor their management systems to meet the requirements of different cultures.
A)True
B)False
Q2) Which of the following is true about regional trade agreements?
A)They enforce regional restrictions on the cross-border flow of resources and reinforce import tariffs.
B)They expose companies based in one member country to increased competition from companies in other member countries.
C)They hinder the spread of globalization by setting up trade barriers between different countries of the same region.
D)They provide manufacturing organizations with fewer opportunities to reduce costs and provide managers with fewer threats.
E)They are created to reduce overall tariffs on goods that flow within a country and increase tariffs on goods that flow between regions.
Q3) How has the lowering of barriers to trade and investment affected managers?
Q4) Define globalization and explain why the global market is becoming more open.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Decision Making, Learning, Creativity, and Entrepreneurship
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/56936
Sample Questions
Q1) Explain why March and Simon developed the administrative model of decision making and distinguish the three concepts on which the model is based.
Q2) Which of the following is true about a nominal group technique?
A)A questionnaire is sent to the group members.
B)Group members are encouraged to build on each other's suggestions.
C)Group members do not meet face-to-face.
D)Group members can critique a proposed alternative as it is presented.
E)Group members write down their ideas then share their thoughts with the group.
Q3) Scott is part of a production team that has researched and chosen a new process to improve the quality of a product.Scott finds information that counters the claims of the production team.However, Scott decides to ignore the new-found evidence and support the team's decision.Scott is being adversely influenced by
A)the illusion of control.
B)organizational learning.
C)groupthink.
D)devil's advocacy.
E)representative bias.
Q4) Compare and contrast programmed and nonprogrammed decision making in organizations.
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: The Manager As a Planner and a Strategist
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/56935
Sample Questions
Q1) Managers use _____ to analyze how to respond effectively to multiple forecasts of future conditions.
A)scenario planning
B)a rolling plan
C)a standing plan
D)time horizons
E)a long-term plan
Q2) A firm has a formal, written guide regarding its zero-tolerance attitude toward sexual harassment and the consequences of its violation.By definition, this is a _____ of the firm.
A)standing plan
B)mission statement
C)policy
D)rule
E)norm
Q3) List the five steps involved in implementing an organizational strategy and explain why these steps are important for managers.
Q4) Explain the purpose of Michael Porter's five forces model.List the five factors that Porter identifies as major threats.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Value Chain Management: Functional Strategies for Competitive Advantage
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/56934
Sample Questions
Q1) The goal of Six Sigma is to improve a company's quality to only _____ defects per million by systematically altering the way all the processes involved in value chain activities are performed.
A)three
B)ten
C)thirty
D)five
E)six
Q2) ________ is the process of designing the machine-worker interface to increase operating system efficiency.
A)Facilities layout
B)Flexible manufacturing
C)Process reengineering
D)Total quality management
E)Materials management
Q3) Define the two principal types of innovation.What is the main difference between them?
Q4) What is a value chain? Define value chain management and list the various functions along the value chain.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Managing Organizational Structure and Culture
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/56933
Sample Questions
Q1) ________ cultures are those whose values and norms fail to motivate or inspire employees and lead to stagnation and, often, failure over time.
A)Aggressive
B)Flexible
C)Inert
D)Normative
E)Adaptive
Q2) What are the advantages and disadvantages of a matrix structure?
Q3) At the Highway Department, Dev is assigned to a team to develop a new Route 70 river bridge.Dev reports to both the Engineering Manager and the Route 70 Project Manager.The Highway Department is utilizing a ________ structure.
A)matrix
B)functional
C)customer
D)product
E)market
Q4) Discuss the advantages and disadvantages of decentralizing authority.
Q5) What is task analyzability and how does it affect nonroutine and routine technology?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Organizational Control and Change
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/56932
Sample Questions
Q1) _____ guide behavior and specify what employees are to do when they confront a problem that needs a solution.
A)Rules and SOPs
B)Output controls
C)Feedback controls
D)Evolutionary changes
E)Force-fields
Q2) Describe the four steps of the control process.
Q3) One of Carlos's work responsibilities is to check the inspection stations periodically to monitor the quality of the products during the production process.This is an example of A)concurrent control.
B)clan control.
C)feedback control.
D)feedforward control.
E)bureaucratic control.
Q4) Describe Lewin's force-field theory.
Q5) What type of control do managers use at each stage in the process of transforming inputs into finished goods or services?
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Human Resource Management
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/56931
Sample Questions
Q1) Which of the following is true about strategic human resource management?
A)The objective of an HRM system is to develop a strategic HRM system.
B)Each component of an HRM system influences the others.
C)The legal environment has little effect on human resource management.
D)Managers must abide by only national laws and regulations.
E)An organization's human resource management system has four major components.
Q2) Explain why strategic human resource management can help an organization gain a competitive advantage.
Q3) _____ is the process by which managers design the components of an HRM system to be consistent with each other, with other elements of organizational architecture, and with the organization's strategy and goals.
A)Product management
B)Human resource management
C)Total quality management
D)Distribution management
E)Strategic human resource management
Q4) Describe the collective bargaining process.
Q5) Differentiate between training and development.Provide two examples each of the different types of training and development.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Motivation Performance
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/56930
Sample Questions
Q1) Carrow is a manager who believes that maintaining control over his employees is more important than maintaining cordial relationships with them.According to McClelland's three-needs theory, Carrow has a
A)high need for power and low need for affiliation.
B)high need for power and high need for affiliation.
C)low need for power and low need for achievement.
D)low need for achievement and high need for affiliation.
E)low need for power and low need for affiliation.
Q2) Explain how a low level of expectancy, instrumentality, or valence can affect employee motivation.
Q3) Michelle has a strong desire to perform challenging tasks well and to meet personal standards for excellence.However, she does not wish do to so at the expense of maintaining good interpersonal relationships with her employees.According to McClelland's three-needs theory, Michelle has a
A)high need for affiliation and high need for achievement.
B)low need for affiliation and low need for power.
C)low need for achievement and low need for affiliation.
D)high need for power and low need for affiliation.
E)low need for achievement and high need for power.
To view all questions and flashcards with answers, click on the resource link above.
Page 15
Chapter 14: Leadership
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/56929
Sample Questions
Q1) Alyssa, the assistant marketing manager for RST Consulting, has the respect and admiration of all the employees in her division and is often used as their role model.Alyssa has _____ power.
A)reward
B)virtual
C)coercive
D)referent
E)transient
Q2) Explain the concept of transformational leadership.In what way do transformational leaders affect subordinates?
Q3) A transformational manager engages and empowers subordinates to take personal responsibility for solving problems through A)coercive power.
B)intellectual stimulation.
C)transient power.
D)virtual stimulation.
E)transactional leadership.
Q4) Describe the leader substitutes model.Why is it a contingency model?
Q5) Differentiate between the five types of power that leaders use.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Effective Groups and Teams
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/56928
Sample Questions
Q1) As group size increases, social loafing decreases.
A)True
B)False
Q2) What are group norms? Detail the effects of balance in conformity and deviance on a group's performance.
Q3) Discuss the advantages of using teams for innovation.What is the role of managers in promoting innovation?
Q4) _____ are task forces that are relatively permanent.
A)Interest groups
B)Informal groups
C)Standing committees
D)Virtual groups
E)Working committees
Q5) What can managers do to obtain the potential for synergy in groups when the tasks are complex and involve highly sophisticated and rapidly changing technologies?
Q6) All teams are groups, and all groups are teams.
A)True
B)False
Q7) Discuss why diversity is important for top-management teams.
Page 17
To view all questions and flashcards with answers, click on the resource link above.
Chapter 16: Promoting Effective Communication
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/56927
Sample Questions
Q1) A disadvantage of intranets is their lack of versatility as a communication medium.
A)True
B)False
Q2) Define verbal and nonverbal communication.How does nonverbal communication reinforce verbal communication?
Q3) ______ is the pathway along which information flows throughout an organization.
A)An organizational structure
B)A communication network
C)An organizational culture
D)An organizational design
E)A cross-functional link
Q4) Brianca uses _____ to communicate with other managers in different locations.This saves her time and money because she does not have to travel to meet face-to-face with the managers.
A)E-mail
B)teleconferencing
C)videoconferencing
D)faxing
E)instant messaging
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Managing Conflict, Politics, and Negotiation
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/56926
Sample Questions
Q1) Francisco and Scott head the production and marketing departments, respectively, at KYP Solutions Inc.Francisco wants to extend the rollout date of a new product by two months in order to cash in on an impending decrease in the prices of raw materials.Scott, on the other hand, fears losing out to competition and wants Francisco to start production immediately.In an attempt to resolve their conflict, Francisco and Scott decide to produce a smaller number of units initially and scale up production once the prices of raw materials have decreased.Francisco and Scott resolved the conflict through
A)accommodation.
B)distributive negotiation.
C)avoidance.
D)competition.
E)compromise.
Q2) Organizational politics are the activities that managers engage in to increase their power and use power effectively to achieve their goals.
A)True
B)False
Q3) What are status inconsistencies? Provide an example.
Q4) Define organizational conflict.How can conflict benefit the organization?
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Used Advanced Information Technology to Increase Performance
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/56925
Sample Questions
Q1) A(n) _____ system is a sophisticated version of a decision support system that is designed to meet the needs of top managers.
A)transaction-processing
B)expert support
C)enterprise resource management
D)e-commerce support
E)executive-support
Q2) The accounting department at S&B Productions uses information systems to monitor expenditures and compare them against budgets.Managers use this information to see if they are meeting goals.When necessary, managers take corrective actions.Information that has _____ gives managers all the information they need to make an effective decision.
A)timeliness
B)completeness
C)quality
D)relevance
E)accuracy
Q3) List the six types of management information systems.Define any three of these management information systems.
Page 20
To view all questions and flashcards with answers, click on the resource link above.