Operations and Supply Chain Strategy
Test Preparation
Course Introduction
Operations and Supply Chain Strategy explores the critical role of operations management and supply chain design in supporting overarching organizational goals. The course examines how businesses develop and implement strategies to efficiently produce goods and services, manage resources, and coordinate activities across the supply chain network. Students learn to align operations and supply chain practices with competitive strategy, leveraging concepts such as capacity planning, sourcing, logistics, process improvement, and risk management. Emphasis is placed on analytical frameworks, case studies, and real-world applications to help students understand how effective operations and supply chain strategies create value, drive innovation, and achieve sustainable competitive advantage in dynamic markets.
Recommended Textbook
Operations Management in the Supply Chain Decisions and Cases 6th Edition by
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16 Chapters
508 Verified Questions
508 Flashcards
Source URL: https://quizplus.com/study-set/3083
Page 2
Roger G Schroeder
Chapter 1: The Operations Function
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/61143
Sample Questions
Q1) Supply chain management includes the integration of:
A)Suppliers
B)Manufacturers
C)Customers
D)All of the above
Answer: D
Q2) The transformation view of the Operations function provides a unified approach for studying the manufacturing and service industries.
A)True
B)False Answer: True
Q3) A comprehensive decision-making framework for operations includes:
A)Consideration of other organizational functions
B)Consideration of operations in isolation of other functions
C)Suppliers but not customers
D)Customers but not suppliers
Answer: A
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Chapter 2: Operations and Supply Chain Strategy
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/61142
Sample Questions
Q1) How do the operations strategic decisions differ for a product imitator strategy versus a product innovator strategy?
Answer: Superior processes vs.superior products. Dedicated automation vs.flexible automation. Slow reaction to changes vs.fast reaction to changes. Economies of scale vs.economies of scope.0 Workforce involvement vs.use of new product development teams.
Q2) The operation objectives of quality,cost,delivery,and flexibility are:
A)Mutually exclusive
B)Independent of each other
C)Connected
D)Unique
Answer: C
Q3) The four common objectives of operations are:
A)Quality,delivery,cost,and innovation
B)Quality,cost,flexibility,and agility
C)Quality,cost,delivery,and flexibility
D)Cost,quality,capacity,and flexibility
Answer: C
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Chapter 3: Product Design
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/61141
Sample Questions
Q1) Which of the following is NOT part of the new-product development process?
A)Concept development
B)Product design
C)Development of the marketing strategy
D)Pilot production/testing
Answer: C
Q2) An example of a prototype is:
A)A military aircraft
B)The personal computer
C)A Broadway play
D)The original McDonald's restaurant
Answer: D
Q3) One of the major benefits of concurrent engineering is the reduction in time to complete the new-product development process.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Process Selection
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37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/61140
Sample Questions
Q1) A _____ operation uses a process layout,while a ______ operation uses a product layout.
A)Batch,line
B)Line,batch
C)Job shop,batch
D)Continuous,line
Q2) The type of processing system that is used for complex jobs with a unique or creative set of activities and where automation is virtually impossible is:
A)Mass production
B)Continuous production
C)Project
D)Batch
Q3) Mass customization is defined as:
A)Producing whatever the customer wants
B)Making a small variety of products by use of mass production
C)Producing a large variety of products at approximately the same cost as mass production
D)Customizing products using economies of scale
Q4) What are the six types of focus?
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Chapter 5: Service Delivery System Design
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32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/61139
Sample Questions
Q1) Which of the following is NOT included in internal service quality in the service profit chain?
A)Workplace design
B)Job design
C)Employee selection
D)Product design
Q2) An example of a service business/organization that has a high degree of customer contact,high customization,and a high degree of labor intensity is:
A)Retailing
B)Hotels
C)Law practice
D)Schools
Q3) Which of the following is NOT a significant difference between manufacturing and service operations?
A)Transportation
B)Customer contact
C)Resale
D)Cost per unit
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7
Chapter 6: Process-Flow Analysis
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/61138
Sample Questions
Q1) Which of the following statements about Little's Law is NOT include?
A)Little's Law cannot be applied to service operations
B)Little's Law relates the average number of units in the system to average throughput time and average flow rate
C)Little's Law includes processing and waiting time
D)Little's Law assumes that the system is in steady state
Q2) The capacity of a process is determined by:
A)The bottleneck
B)The maximum of the required capacity resources
C)Throughput time
D)None of the above
Q3) Which of the following would NOT be changed due to process flow analysis?
A)Raw materials
B)Product or service design
C)Job design
D)Customers
Q4) A process will generally have at least one bottleneck.
A)True
B)False
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Chapter 7: Lean Thinking and Lean Systems
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) Value stream maps are similar to flowcharts and are used for identifying the waste and non-value-added steps in the current process.
A)True
B)False
Q2) Which of the following is NOT generally an element of a lean system?
A)Flexible workforce
B)Type II MRP system
C)Stable master schedule
D)Kanban pull system
Q3) According to the lean philosophy,a stable master production schedule is desirable to reduce the work-in-process inventories.
A)True
B)False
Q4) Supplier management in a lean system:
A)May require co-location of supplier goods close to plants that receive delivery
B)Means and increase in the number of suppliers for each component
C)Generally involves short-term relationships with the buyer
D)Usually requires additional paperwork,as compared with the non-lean system
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9
Chapter 8: Managing Quality
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33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/61136
Sample
Questions
Q1) A production center is available for 8 hours per day in a factory.It is comprised of several rotary parts,and the worker operating it is required to lubricate these rotary parts once each day.It takes 2 hours to remove these parts from the equipment,lubricate them,and re-assemble them.The production center is not available for production during these times.The availability of the production center is:
A)50%
B)75%
C)25%
D)Cannot be computed with the given information
Q2) Describe the concept of rolled yield and how it is related to managing quality in a supply chain.
Q3) Which of the following is NOT part of the quality trilogy that Juran advocates?
A)Planning
B)Operations
C)Control
D)Improvement
Q4) Describe the relationship between control costs,failure costs,and overall levels of quality.
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Chapter 9: Quality Control and Improvement
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/61135
Sample Questions
Q1) List and explain the five steps of the DMAIC process.
Q2) The appearance of a restaurant meal that is not satisfactory is an example of:
A)Variable measurement
B)Mean chart
C)Range chart
D)Attribute measurement
E)None of the above
Q3) One of the earliest steps in designing a quality control system is to decide on:
A)The amount of inspection to use
B)Who should do the inspection
C)The type of measurement to be used
D)Training workers to perform inspection on their own work
Q4) Six Sigma efforts are aimed at eliminating waste.
A)True
B)False
Q5) The central tendency (mean)of the process is the only information needed to determine if the process is in a state of control.
A)True
B)False
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Chapter 10: Supply Chain Management
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31 Verified Questions
31 Flashcards
Source URL: https://quizplus.com/quiz/61134
Sample Questions
Q1) In supply chain improvement,it is often necessary to reduce the setup time of equipment dramatically so that smaller lots of the product can be economically produced.
A)True
B)False
Q2) Which of the following is a way to improve the infrastructure in the supply chain?
A)Forward and backward integration
B)Setup time reduction
C)Major product redesign
D)Outsourcing logistics to a third party
Q3) Final consumers can be found farthest downstream in the supply chain.
A)True
B)False
Q4) Which of the following is NOT a form of structural change of the supply chain?
A)Forward and backward integration
B)Creating cross-functional teams
C)Major process simplification
D)Outsourcing logistics to a third party
Q5) What are the tasks in the purchasing cycle?
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Chapter 11: Forecasting
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33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/61133
Sample Questions
Q1) All forecasts should include two estimates: An estimate of the demand and an estimate of the forecasting error.
A)True
B)False
Q2) Using a three-week moving average,what is your forecast for week 6?
A)30
B)35
C)32.5
D)25
Q3) Which of the following is NOT one of the most important factors in selecting a forecasting method?
A)User and system sophistication
B)Time and resources available
C)Data availability
D)Customer preferences
Q4) A time-series forecast model includes only a level (average)term,representing past average demand.
A)True
B)False
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Chapter 12: Capacity Planning
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31 Verified Questions
31 Flashcards
Source URL: https://quizplus.com/quiz/61132
Sample Questions
Q1) Which of the following is NOT a factor affecting the elements of a facilities strategy?
A)Cost of facilities
B)Likely behavior of competitors
C)Business strategy
D)Whether the company uses make-to-stock or assemble-to-order
Q2) Capacity Utilization = Actual Output/Capacity x 100%.
A)True
B)False
Q3) A wait-and-see facility approach uses a positive capacity cushion.
A)True
B)False
Q4) It is possible in the short term for a firm to operate above 100% utilization. A)True B)False
Q5) Aggregate Planning assumes that the facility decisions can be changed. A)True B)False
Q6) Describe the most important questions to be answered concerning decisions.Apply the questions to a fast food restaurant chain with expanding demand.
Page 14
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Chapter 13: Scheduling Operations
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) The overriding problem in batch scheduling is:
A)Regulating input
B)Controlling output
C)Managing queues
D)Assigning labor
Q2) Throughput is defined as the difference between the sales and the operating expenses of a plant.
A)True
B)False
Q3) A bottleneck is:
A)A resource that has the maximum capacity in the facility
B)A resource whose capacity is less than the capacity of all other resources and whose capacity is less than the demand placed on it
C)A resource that blocks labor productivity
D)A resource that has the fastest processing time
Q4) Scheduling deals with which three conflicting objectives?
A)High efficiency,high profits,and short lead-time
B)High profits,low inventories,and good customer service
C)Low inventories,high efficiency,and good customer service
D)Low inventories,good customer service,and short lead-time
15
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Chapter 14: Project Planning and Scheduling
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/61130
Sample Questions
Q1) Which of the following statements about critical path method (CPM)is true?
A)It is an example of a variable time project scheduling method.
B)It is well suited when activity times are expected to vary.
C)It is well suited when activity times are fairly constant and can be reduced by spending more money.
D)It is well suited for R&D projects and for scheduling computer systems.
Q2) The job of the project manager is to:
A)Control all costs
B)Control costs,schedule,and performance of the project
C)Keep within the budget,no matter what
D)All of the above
Q3) Critical path method (CPM)network scheduling assumes a second order (non-linear)time-cost tradeoff exists.
A)True
B)False
Q4) Project management requires:
A)Scheduling,planning,and controlling
B)Quantitative skills
C)Behavioral skills
D)All of the above
Page 16
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Chapter 15: Independent Demand Inventory
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) Transit inventories are also referred to as pipeline inventories because they consist of materials that are on their way from one point to another point in the supply chain.
A)True
B)False
Q2) In a Q system,average inventory:
A)Is depleted at a constant rate
B)Is set to cover average demand over the lead time plus the review interval
C)Is relatively flat in the neighborhood of the minimum
D)Tends to be less than under a system of periodic review (P system)
Q3) Assuming that we are currently placing orders in EOQ amounts,an increase in the order quantity would increase annual ordering costs.
A)True
B)False
Q4) The EOQ formula could be modified to express demand and the carrying rate on a monthly basis.
A)True
B)False
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Chapter 16: Materials Requirements Planning and ERP
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) A Type II MRP system:
A)Only launches orders
B)Has feedback to control capacity
C)Includes planning for personnel and capital
D)Is also known as an Enterprise Resource Planning System
Q2) Which of the following most closely describes net material requirements in an MRP system?
A)Gross requirements - planned receipts
B)Gross requirements - (on-hand + scheduled receipts)
C)Gross requirements - on-hand + scheduled receipts
D)Gross requirements - planned order releases
Q3) A requirements-based system derives orders from:
A)Customer requests
B)Forecast
C)Bill of materials
D)Master schedule
Q4) Forecasting demand in MRP Systems is based on the past demand patterns for components.
A)True
B)False
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