Operations and Supply Chain Management
Review Questions
Course Introduction
Operations and Supply Chain Management explores the strategic and tactical processes involved in the production and delivery of goods and services. The course covers key concepts such as process design, capacity planning, inventory management, logistics, quality control, and supplier relationships. Emphasizing both manufacturing and service sectors, it addresses the integration of operations with supply chain activities to improve efficiency, reduce costs, and enhance customer satisfaction. Students will analyze real-world case studies and apply quantitative and qualitative tools to optimize operations and make informed supply chain decisions in a global business environment.
Recommended Textbook Operations Management for MBAs 5th Edition by
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8 Chapters
233 Verified Questions
233 Flashcards
Source URL: https://quizplus.com/study-set/1791
Jack R. Meredith
Page 2
Chapter 1: Operations Strategy and Global Competitiveness
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27 Verified Questions
27 Flashcards
Source URL: https://quizplus.com/quiz/35611
Sample Questions
Q1) Which of the following is among the six major elements of a production system?
A)Inputs
B)Output
C)Monitoring and legislative compliance
D)Only A and B
Answer: D
Q2) Generally speaking,products are characterized by immediate consumption.
A)True
B)False
Answer: False
Q3) The mortality curve is also referred to as the fallout rate.
A)True
B)False
Answer: True
Q4) Vision statements express the organization's purpose or reason for existence.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Process Planning and Design
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) A general characteristic of a job shop is that it requires a small variety of inputs,and minimal variations in the time it takes for a complete "job".
A)True
B)False
Answer: False
Q2) Experienced staff needed to run job shops tends to increase its direct labor costs.
A)True
B)False
Answer: True
Q3) According to the service matrix developed by Schmenner,services with low contact intensity and customization attain profitability through high prices rather than high volumes.
A)True
B)False
Answer: False
Q4) Of large scale and finite duration,_____ _____ tend to be non-repetitive,with multiple and often simultaneous,highly interdependent tasks.
Answer: project operations
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Chapter 3: Controlling Processes
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27 Flashcards
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Sample Questions
Q1) Among the best-known companies that use customer satisfaction surveys to evaluate service quality in various industries is:
A)J)D.Power and Associates
B)McDonald's
C)American Express
D)Alaska Airlines
Answer: A
Q2) With respect to strategy maps and balanced scorecards,which of the following is FALSE?
A)Both address four perspectives: financial,customer,internal business process,and learning and growing perspectives
B)Strategy maps represent an easier way to develop a balanced scorecard
C)Both serve to monitor the cause-and-effect relationships identified through the development of a balanced scorecard
D)Employees' understanding of strategy interactions is enhanced through their use
Answer: B
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Chapter 4: Process Improvement: Minimizing Variation
Through Six Sigma
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) DMAIC stands for:
A)Define,Measure,Analyze,Implement,Control
B)Define,Maintain,Assure,Implement,Control
C)Define,Measure,Analyze,Improve,Control
D)Design,Maintain,Analyze,Improve,Control
Q2) A literal interpretation of six-sigma is:
A)4)3 defects per million opportunities (DPMO)
B)3)4 defects per billion opportunities (DPBO)
C)3)4 defects per million opportunities (DPMO)
D)3)1 defects per million opportunities (DPMO)
Q3) Quality Function Deployment (QFD)starts by using "voice of the customer" (VOC)data in which of the following matrices?
A)Process planning
B)Process deployment
C)Output planning
D)Output specification
Q4) Six Sigma is better applied on for-profit than in nonprofit organizations.
A)True
B)False
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Chapter 5: Process Improvement: Reducing Waste Through Lean
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) Which of the following is FALSE about Optimized Production Technology (OPT)?
A)Bottleneck workstations in the shop must be identified
B)Bottleneck workstations must be scheduled for full utilization
C)Capacities are to be balanced throughout the shop
D)Non-bottleneck workstations must be scheduled to keep bottlenecks busy so they never wait for work
Q2) The step in the 5s approach in which unnecessary steps are eliminated is called:
A)Sort
B)Straighten (Set in order)
C)Scrub (Shine)
D)Systemize
Q3) The step in the 5s approach in which the other four steps are made a habit is:
A)Sort
B)Standardize (Sustain)
C)Scrub (Shine)
D)Systemize
Q4) The goal of Kaizen blitz is to mistake-proof work activities in a way that prevents errors from being committed in the first place.
A)True
B)False
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Chapter 6: Managing Process Improvement Projects
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Sample Questions
Q1) Projects should be evaluated against standards and by methods established at their completion,including procedures for monitoring,collecting,storing,and evaluating the history of the project.
A)True
B)False
Q2) The amount of _____ _____ needed to protect a particular path in a project is less than the sum of the _____ _____ required to protect the individual activities making up the path.
Q3) Duration of critical path - path duration = __________?
A)Latest finish time
B)Critical time
C)Path slack
D)Latest start time
Q4) The amount of time a project manager estimates it will take to complete the activity under ideal conditions is known as:
A)Pessimistic time
B)Optimistic time
C)Likeliest time
D)Utopian time
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Chapter 7: Supply Chain Management
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) What is the least expensive transportation mode?
A)Air
B)Trucking
C)Railroads
D)Water
Q2) The inventory turnover is calculated using the annual cost of goods sold and the aggregate inventory value on average.
A)True
B)False
Q3) 3PL companies:
A)Offer their products in a most efficient manner
B)Are also known as third-place location firms
C)Have chosen to outsource at least portions of their supply chain management function
D)Provide services including handling product distribution and returns,receiving materials and managing warehouses
Q4) Some outputs such as dams,roads,buildings and bridges may be relatively
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Chapter 8: Capacity, Scheduling, and Location Planning
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Sample Questions
Q1) The weighted score model is helpful for site selection decisions at the following stage:
A)Community
B)Site
C)Regional - International D)None of the above
Q2) The cycle time of the process is the reciprocal of the output rate.
A)True
B)False
Q3) Assume that Company F produces a variety of smart phones sequentially on three machines.The times required on each machine for one typical racket are as follows: M1: 3 minutes M2: 8 minutes,M3: 2 minutes,M4: 5 minutes.The throughput time for a smart phone is :
A)2 minutes
B)4)5 minutes
C)9 minutes
D)18 minutes
Q4) Efficiency is defined as input divided by output. A)True B)False
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