Skip to main content

Nursing Practice Management Exam Bank - 758 Verified Questions

Page 1


Nursing Practice Management Exam Bank

Course Introduction

Nursing Practice Management is a comprehensive course designed to equip nursing students with the essential knowledge and skills required to effectively lead and manage within healthcare environments. The course covers principles of leadership, critical decision-making, resource allocation, quality improvement, team coordination, and conflict resolution, all tailored to the context of nursing practice. Students will explore contemporary challenges and best practices in managing nursing teams, fostering patient-centered care, and navigating legal, ethical, and financial considerations. Through case studies, collaborative projects, and real-world scenarios, learners will develop the competencies necessary to excel as nurse leaders and managers in a dynamic and evolving healthcare system.

Recommended Textbook

Leading and Managing in Nursing Revised Reprint 5th Edition by Patricia S. Yoder

Available Study Resources on Quizplus

30 Chapters

758 Verified Questions

758 Flashcards

Source URL: https://quizplus.com/study-set/2254

Page 2

Chapter 1: Leading, Managing, and Following

Available Study Resources on Quizplus for this Chatper

26 Verified Questions

26 Flashcards

Source URL: https://quizplus.com/quiz/44776

Sample Questions

Q1) The manager of a surgical area has a vision for the future that requires the addition of RN assistants or unlicensed persons to feed,bathe,and walk patients.The RNs on the staff have always practiced in a primary nursing-delivery system and are very resistant to this idea.The best initial strategy in this situation would include:

A) Exploring the values of the RN group in relationship to this change.

B) Leaving the RNs alone for a time so they can think about the change before they are approached again.

C) Dropping the idea and trying for the change in another year or so.

D) Hiring the assistants and allowing the RNs to see what good additions they are.

Answer: A

Q2) According to the complexity theory,which of the following should be the focus of measurement?

A) Cost per hospital day

B) Bed utilization

C) Infection rates

D) Staff morale and budgets

Answer: D

To view all questions and flashcards with answers, click on the resource link above. Page 3

Chapter 2: Patient Safety

Available Study Resources on Quizplus for this Chatper

25 Verified Questions

25 Flashcards

Source URL: https://quizplus.com/quiz/44777

Sample Questions

Q1) To increase safety in patient care areas of the Valley Hospital,the executive begins by:

A) Asking the community what the safety issues are.

B) Consulting with a management expert about staffing schedules.

C) Ensuring that the senior nursing officer attends the board meetings.

D) Instituting improved practices to reduce needle-stick injuries.

Answer: B

Q2) Traditional approaches to ensuring patient safety have focused on:

A) Assigning blame.

B) Finding solutions to systems issues.

C) Instituting best practices in response to errors.

D) Hiding errors from potential litigation.

Answer: A

Q3) Which philosophical statement would be MOST consistent with that of a learning organization?

A) We believe that sustainable funding is a key factor in service.

B) Our staff members are valuable.

C) We believe in people.

D) We believe that change is essential to good service and quality patient care.

Answer: D

To view all questions and flashcards with answers, click on the resource link above. Page 4

Chapter 3: Developing the Role of Leader

Available Study Resources on Quizplus for this Chatper

25 Verified Questions

25 Flashcards

Source URL: https://quizplus.com/quiz/44778

Sample Questions

Q1) The senior executive praises John for the positive patient evaluations that his unit has received.As an effective leader,John:

A) Thanks the senior executive for having confidence in him and celebrates by going out to a special restaurant.

B) Points out the impact that the changes he has initiated have had on the unit.

C) Advises the senior executive that the mission statement and goals are important to him.

D) Points out the contributions of his staff to the outcomes and shares the praise with his staff.

Answer: D

Q2) After a newly hired director of nursing has reviewed the hospital's strategic plans,she develops a timeline for achieving those plans.The new leader is:

A) Not expecting that novice leaders would have a vision.

B) Inviting a seasoned leader to come and share a vision with the group.

C) Getting to know staff members, so they can work together for a few months.

D) Translating a global document into realistic plans for nursing.

Answer: D

To view all questions and flashcards with answers, click on the resource link above.

Page 5

Chapter 4: Developing the Role of Manager

Available Study Resources on Quizplus for this Chatper

24 Verified Questions

24 Flashcards

Source URL: https://quizplus.com/quiz/44779

Sample Questions

Q1) A nurse manager is discussing with unit staff the repeated lack of staff compliance in documenting exercise activity for post-cardiac surgery clients.The unit's licensed practical/vocational nurses are responsible for ensuring that clients carry out the prescribed exercise regimen and that the activity is documented.Using Drucker's five basic functions of a manager,identify appropriate functions for the nurse manager to use when addressing this situation

A) Divide the necessary activities into manageable tasks, so clients adhere to the exercise regimen.

B) Establish objectives and goals for each area and decide who is accountable for them.

C) Allow clients to organize the activities.

D) Engage in activities that motivate the team, and communicate effectively with the responsible staff members.

E) Analyze, appraise, and interpret the performance of responsible staff, and communicate these findings to staff management.

To view all questions and flashcards with answers, click on the resource link above.

Chapter 5: Legal and Ethical Issues

Available Study Resources on Quizplus for this Chatper

23 Verified Questions

23 Flashcards

Source URL: https://quizplus.com/quiz/44780

Sample Questions

Q1) The principle that requires nurses to uphold a professional code of ethics,to practice within the code of ethics,and to remain competent is which of the following?

A) Beneficence

B) Autonomy

C) Fidelity

D) Honesty

Q2) In keeping with standards of The Joint Commission (TJC),the nurse manager organizes an orientation for new staff members.As part of the orientation,the nurse manager reviews the employee handbook.Employers may be bound to statements in the employee handbook:

A) Under the doctrine of apparent agency.

B) Under the doctrine of respondeat agency.

C) Based on the employee's or the employer's expectations.

D) Based on the theory that the handbook creates an explicit contract.

Q3) Which ethical principle is primarily involved in informed consent?

A) Veracity

B) Autonomy

C) Beneficence

D) Nonmaleficence

To view all questions and flashcards with answers, click on the resource link above. Page 7

Chapter 6: Making Decisions and Solving Problems

Available Study Resources on Quizplus for this Chatper

25 Verified Questions

25 Flashcards

Source URL: https://quizplus.com/quiz/44781

Sample Questions

Q1) John Smith,one of three managers at BSG Labs,drafted a policy that would allow his department to do more testing in his lab.This policy included the times for regular collection as well as a new process for emergency laboratory testing.The policy and procedures were never followed.The reason was that:

A) The policy was too lengthy and inundated readers with too much detail.

B) The policy made decisions for other departments in the company.

C) The staff did not believe that the new policy would be effective.

D) Testing should not be done in the lab.

Q2) The clinic nurse understands that problem solving is best defined as:

A) A higher-order thinking process.

B) Selecting the best option for reaching a predefined goal.

C) Identifying the gap between "what is" and "what should be."

D) Determining creative approaches to resolving a problem or issue.

Q3) The nurse manager of a rehab unit wants to purchase a new anti-embolic stocking.To make a high-quality decision,the nurse manager would:

A) Involve the rehab staff in the decision.

B) Involve the sales representative.

C) Make the decision alone.

D) Involve administration in the decision.

To view all questions and flashcards with answers, click on the resource link above.

Page 8

Chapter 7: Health Care Organizations

Available Study Resources on Quizplus for this Chatper

26 Verified Questions

26 Flashcards

Source URL: https://quizplus.com/quiz/44782

Sample Questions

Q1) A merger has occurred between a hospital and a local home health agency,creating new roles for the nursing staff in both agencies.The nurse managers of both systems begin to evaluate and revise patient care processes and systems.With the merger,the healthcare organization's changes are:

A) Creating more jobs in the community for registered nurses.

B) Resulting in an overall loss of jobs for registered nurses.

C) Controlled by the federal and state governments.

D) Controlled by the insurance agency.

Q2) A nurse manager in a for-profit environment finds it difficult to recruit staff.This difficulty may be most related to aggressive profit goals and:

A) Lower salary compensation for staff.

B) Rising expectations of impoverished and indigent individuals for services.

C) Poor orientation and retention practices for staff.

D) An overwhelming emphasis on accepting learners from health disciplines.

Q3) Which of the following is an outcome of managed care?

A) Shift of patients to outpatient and home health services

B) Less complexity in funding sources

C) Less complexity in rules for consumers to follow

D) Greater consistency in the quality of care

To view all questions and flashcards with answers, click on the resource link above.

Page 9

Chapter 8: Understanding and Designing Organizational Structures

Available Study Resources on Quizplus for this Chatper

25 Verified Questions

25 Flashcards

Source URL: https://quizplus.com/quiz/44783

Sample Questions

Q1) At Hospital XYZ,staff members on Y3 have dealt with the third head nurse in three years.Donna,the current head nurse,lacks confidence in patient-nurse relationships,and scheduling and other processes are routinely left to the last minute.Staff members approached Donna first and then administration with their concerns about Donna's effectiveness as a leader.The staff was told that the problem is likely staff related,that it is simply an unhappy group,and that there is nothing that will be done further about their concerns.The philosophy of the organization indicates that "open,transparent communication between staff and management is desired and supported," and that "innovation and creative thinking are the foundation of the organization's progress." In assessing this situation as a newly hired senior executive,you anticipate that:

A) Staff members will resolve the conflict on their own.

B) The situation will lead to ongoing disgruntlement and attrition.

C) No further discussion or concerns will come out of the situation.

D) The head nurse will be able to resolve the conflict on her own.

Q2) Organizational culture includes

A) Norms.

B) Traditions.

C) Behaviors.

D) Values.

To view all questions and flashcards with answers, click on the resource link above. Page 10

Chapter 9: Cultural Diversity in Health Care

Available Study Resources on Quizplus for this Chatper

26 Verified Questions

26 Flashcards

Source URL: https://quizplus.com/quiz/44784

Sample Questions

Q1) In Question 12,you are exhibiting:

A) Acculturation.

B) Cultural sensitivity.

C) Ethnocentrism.

D) Transculturalism.

Q2) A new graduate RN joins your unit.After a few weeks,she complains about some of her peers on the unit and compares their practices negatively to what she learned in her nursing program.She also is vocal about how she has learned so much here that she did not in her program.She is best described as:

A) Having cultural sensitivity.

B) Experiencing cultural diversity.

C) Experiencing cultural marginality.

D) Experiencing acculturation.

Q3) Rajib,RN,asks you,a senior staff member,about your mother,who is a patient on another unit.This question reflects:

A) Lack of concern for your cultural orientation.

B) Lack of understanding about his role.

C) Caring and concern for you.

D) How individuals in his culture relate to persons in authority.

To view all questions and flashcards with answers, click on the resource link above.

Page 11

Chapter 10: Power, Politics, and Influence

Available Study Resources on Quizplus for this Chatper

26 Verified Questions

26 Flashcards

Source URL: https://quizplus.com/quiz/44785

Sample Questions

Q1) Two nurses approach their manager about a conflict regarding the next month's schedule.The nurses are talking loudly and at the same time.The manager most effectively uses communication skills to resolve the conflict by:

A) Taking both nurses aside, separately and then together, and charging them with resolving the problem without her direct intervention.

B) Listening to each nurse speak to the other without interruption and asking clarifying questions to help them resolve the issue themselves.

C) Separating the nurses, instructing each to decide how the problem can be resolved, and meeting with them the next day.

D) Calling an emergency scheduling committee meeting and asking volunteers to resolve the conflict between the two nurses.

Q2) You have been offered a position as a head nurse in the ED.You understand that:

A) You have stature and power by accepting the position.

B) You have stature but no power at this point in your position.

C) As a result of your position, you will need to keep much knowledge to yourself.

D) Knowledge is assumed as a result of your position.

To view all questions and flashcards with answers, click on the resource link above.

12

Chapter 11: Caring,Communicating,and Managing With Technology

Available Study Resources on Quizplus for this Chatper

26 Verified Questions

26 Flashcards

Source URL: https://quizplus.com/quiz/44786

Sample Questions

Q1) The clinic nurse has just accessed a client's chart on the computer.The resident comes over and asks her to stay logged on because he needs to add a note to that client's chart.She should say:

A) "No problem. Just log me off when you're done."

B) "I'll put the note in for you. What do you want to say?"

C) "Just make sure that you sign your note because it's under my password."

D) "I'm sorry, but you will have to enter the information using your own password."

Q2) In an ICU,you order new devices to measure heart rhythm and rate,respiratory rate,oxygen levels,and intracranial pressure.These devices involve:

A) Biomedical technology.

B) Telecommunications.

C) Retrieval of patient history information.

D) Internet.

To view all questions and flashcards with answers, click on the resource link above.

Chapter 12: Managing Costs and Budgets

Available Study Resources on Quizplus for this Chatper

26 Verified Questions

26 Flashcards

Source URL: https://quizplus.com/quiz/44787

Sample Questions

Q1) Physicians in a small urban hospital are reluctant to discharge older adult patients because many of the patients lack private insurance and the resources to travel distances for follow-up care.The hospital administration pressures the physicians to discharge patients sooner and to be more consistent with the number of hospitalization days specified within the DRGs.Which of the following would most likely prompt the action of administrators?

A) The hospital is incurring a deficit related to a gap between the PPS and the DRGs and costs of care.

B) Local home care services are expressing concern about the increased acuity of patients being discharged into their care.

C) The resource-based relative scale for physicians does not account for the increased length of stay.

D) Acute care patients are being denied entry to the hospital because of the increased stay of patients.

Q2) Which of the following factors is not implicated in rising healthcare costs?

A) Rising expectations of consumers for cure and care

B) Unintentional injuries

C) Socioeconomic conditions

D) Rising Medicare costs

To view all questions and flashcards with answers, click on the resource link above.

Page 14

Chapter 13: Care Delivery Strategies

Available Study Resources on Quizplus for this Chatper

26 Verified Questions

26 Flashcards

Source URL: https://quizplus.com/quiz/44788

Sample Questions

Q1) A nurse manager questions the true difference between primary nursing and total patient care.After careful consideration of both models,the nurse manager concludes that primary nursing differs significantly from total patient care in:

A) Breadth of nursing knowledge and expertise required.

B) Intention to provide holistic nursing.

C) Time period of accountability.

D) Levels and types of assessment.

Q2) In transitioning to a primary nursing model,it is important for a nurse manager who enjoys a high level of control over patient care to understand that his or her decision making at the patient care level:

A) Is increased.

B) Is decreased.

C) Is relinquished.

D) Remains the same.

Q3) The model outlined in Question 12 might be particularly effective in:

A) Promoting communication among diverse team members.

B) Facilitating multiple perspectives on the total care of a patient.

C) Avoiding patient-provider conflict.

D) Developing competence and confidence in unskilled workers.

To view all questions and flashcards with answers, click on the resource link above.

Page 15

Chapter 14: Staffing and Scheduling

Available Study Resources on Quizplus for this Chatper

24 Verified Questions

24 Flashcards

Source URL: https://quizplus.com/quiz/44789

Sample Questions

Q1) A busy neurologic ICU and step-down unit most likely would use which patient classification system?

A) Factor evaluation

B) Prototype evaluation

C) Hybrid system

D) AHRQ system

Q2) In Question 10,the classification system that is used:

A) Utilizes financial data to determine number of staff to patient ratios.

B) Utilizes DRGs to determine acuity on a unit.

C) Combines interventions and time required for interventions to determine levels of care required.

D) Combines financial resources and nursing interventions to determine patient contact hours.

Q3) Your healthcare organization has a decentralized system for scheduling.As part of this process,after you have developed a draft schedule,you may need to:

A) Seek budgetary approval.

B) Balance personal schedules against institutional needs.

C) Negotiate the schedule with unit staff.

D) Submit the schedule to a centralized staffing office for review.

To view all questions and flashcards with answers, click on the resource link above.

Page 16

Chapter 15: Selecting, Developing, and Evaluating Staff

Available Study Resources on Quizplus for this Chatper

25 Verified Questions

25 Flashcards

Source URL: https://quizplus.com/quiz/44790

Sample Questions

Q1) On your unit,despite efforts to build a strong sense of team,conflict between some of the staff is ongoing.Nonetheless,you want to proceed with developing a systematic and effective performance appraisal system.Which of the following approaches would be most appropriate for you to implement?

A) Peer review

B) A combination of tools

C) Anecdotal notes

D) Rating scale

Q2) The final section of a performance appraisal is a rating scale.This scale is very detailed and relates to competency standards specific to surgical clients.The scale is a summary of performance directly observed or documentation reviewed and is specific to client care situations in which the employee has been involved.This type of evaluation is most commonly known as:

A) A traditional rating scale.

B) Management by objectives/learning goals.

C) A forced distribution scale.

D) A behavior-anchored rating scale.

To view all questions and flashcards with answers, click on the resource link above.

Chapter 16: Strategic Planning, Goal-Setting, and Marketing

Available Study Resources on Quizplus for this Chatper

25 Verified Questions

25 Flashcards

Source URL: https://quizplus.com/quiz/44791

Sample Questions

Q1) To conduct assessment of the internal environment,the strategic planning team for Pacific Hospital:

A) Invites community members and staff of the hospital to an evening focus groups session.

B) Discusses what it sees as the primary threats and opportunities in demographic shifts affecting the hospital.

C) Invites all levels of staff to focus groups on the effectiveness of the hospital environment, including information systems and staffing.

D) Asks the board to provide a summary of major opportunities for the future.

Q2) A clinic nurse developed objectives for a diabetic education program.The characteristics of well-written objectives include that they should be what?

A) Achievable

B) Understandable and specific

C) People-oriented

D) Manager-oriented

E) Means-oriented

F) Measurable

To view all questions and flashcards with answers, click on the resource link above. Page 18

Chapter 17: Leading Change

Available Study Resources on Quizplus for this Chatper

26 Verified Questions

26 Flashcards

Source URL: https://quizplus.com/quiz/44792

Sample Questions

Q1) The nurse manager frequently interacts with staff and other hospice facility employees.Communication was purposeful because the manager assessed current issues,such as specific satisfactions and dissatisfactions with the newly implemented computerized documentation system.Informally,the manager gathered available staff members to address similar learning needs.Many times,staff members were found coaching other staff about improving use of the new system.According to Senge (1990),the activities demonstrated in this example are:

A) Dialogue, team learning.

B) Resilience, personal mastery.

C) Shared vision, systems thinking.

D) Mental models, teachable moments.

Q2) You follow up with Elizabeth (Question 14)and discover that she is really quite angry about the information sessions because she feels that you are implying that "what she has been doing all these years means that she is incompetent and doesn't care about her patients." Your response to her indicates that:

A) Elizabeth will never adopt the change.

B) Elizabeth is insecure in her practice.

C) Elizabeth requires more information about the practice.

D) Change involves emotions rather than intellect.

To view all questions and flashcards with answers, click on the resource link above.

Page 19

Chapter 18: Building Teams Through Communication and Partnerships

Available Study Resources on Quizplus for this Chatper

26 Verified Questions

26 Flashcards

Source URL: https://quizplus.com/quiz/44793

Sample Questions

Q1) Trust is an important aspect of helping relationships,therapeutic communications,and the positive communications model.Which statement does not involve or operationally define trust? Trust:

A) Can be described as a belief that although the nurse is capable of helping in times of distress, the nurse is unlikely do so.

B) Is the basis by which leaders facilitate the activities and progress of a team.

C) Is very critical in teams and interdisciplinary teams.

D) Is an important aspect of interpersonal relationships.

Q2) A nurse manager is experiencing conflicts between herself and staff members.She had tried to develop a team by using a shared leadership model to empower the staff.Staff members are functioning:

A) As a team.

B) Independently.

C) Interdependently.

D) As a group.

To view all questions and flashcards with answers, click on the resource link above. Page 20

Chapter 19: Collective Action

Available Study Resources on Quizplus for this Chatper

26 Verified Questions

26 Flashcards

Source URL: https://quizplus.com/quiz/44794

Sample Questions

Q1) While making rounds,a night supervisor finds a unit with a low census and too many staff members.The night supervisor is performing as a statutory supervisor when he or she:

A) Assigns nurses to care for specific clients.

B) Develops a protocol for unlicensed personnel.

C) Recommends transferring a nurse to another service.

D) Teaches a nurse to use a new piece of equipment.

Q2) On Unit 62,the nurses and the unit manager have been involved in shared decision making to the model of nursing care delivery that the unit will adopt.All individuals have participated and been involved in decision making and implementation of changes.When issues arise during implementation,it is expected that:

A) Accountability resides entirely with the unit manager.

B) Individual expertise will be utilized to provide solutions, but that responsibility for the change is shared.

C) No one really has any accountability or responsibility for the changes.

D) This will contribute to widespread skepticism among the staff about the probability of success.

To view all questions and flashcards with answers, click on the resource link above. Page 21

Chapter 20: Managing Quality and Risk

Available Study Resources on Quizplus for this Chatper

25 Verified Questions

25 Flashcards

Source URL: https://quizplus.com/quiz/44795

Sample Questions

Q1) The nurse manager is concerned about the negative ratings her unit has received on patient satisfaction surveys.The first step in addressing this issue from the point of view of quality improvement is to:

A) Assemble a team.

B) Establish a benchmark.

C) Identify a clinical activity for review.

D) Establish outcomes.

Q2) A method commonly used in Quality Assurance to monitor adherence to established standards is:

A) A Pareto chart.

B) Brainstorming.

C) Patient interviews.

D) Chart audit.

Q3) A new graduate is asked to serve on the hospital's quality improvement (QI)committee.The nurse understands that the first step in quality improvement is to:

A) Collect data to determine whether standards are being met.

B) Implement a plan to correct the problem.

C) Identify the standard.

D) Determine whether the findings warrant correction.

To view all questions and flashcards with answers, click on the resource link above. Page 22

Chapter 21: Translating Research Into Practice

Available Study Resources on Quizplus for this Chatper

26 Verified Questions

26 Flashcards

Source URL: https://quizplus.com/quiz/44796

Sample Questions

Q1) Which of the following is most accurate regarding evidence-based practice?

A) Evidence-based practice replaces continuous quality improvement.

B) Evidence-based practice began with medicine and assists in determining which medical models can be applied in nursing practice.

C) Effective and efficient care can already be demonstrated, which means that EBP will soon become redundant.

D) EBP is generally recognized across disciplines and by policymakers as state-of-the-art clinical practice.

Q2) After searching the literature,Tara (Question 11)develops a table that outlines the findings of studies on management of incontinence; it includes an appraisal of such criteria as risk and applicability to her particular population of moderately to severely cognitively impaired patients.This is which phase of Stetler's research utilization model?

A) Preparatory

B) Validation

C) Evaluation

D) Application

To view all questions and flashcards with answers, click on the resource link above.

Chapter 22: Consumer Relationships

Available Study Resources on Quizplus for this Chatper

26 Verified Questions

26 Flashcards

Source URL: https://quizplus.com/quiz/44797

Sample Questions

Q1) Technology is integral to a cardiac ICU.Sue,the nurse manager,implements a patient-centered approach that focuses on the meaning of the experience for the patient and family,primary nursing,and a health literacy approach.Sue is:

A) Using high-tech-low-touch approaches.

B) Using high-tech-high-touch approaches.

C) Providing products.

D) Providing tangible products of satisfaction.

Q2) The complexity of the healthcare environment for consumers is increased by:

A) Falling levels of education among the public.

B) Increased levels of poverty.

C) Complex compensatory systems and a variety of delivery systems.

D) Increased numbers of uninsured or underinsured.

Q3) Which of the following actions best exemplifies advocacy?

A) Developing a list of agencies that will provide free services for the homeless

B) Working in a needle exchange program for individuals in an inner-city environment

C) Acting on behalf of a patient to promote end-of-life wishes to an ethics committee

D) Working in a free clinic for immigrant workers

To view all questions and flashcards with answers, click on the resource link above. Page 24

Chapter 23: Conflict: the Cutting Edge of Change

Available Study Resources on Quizplus for this Chatper

25 Verified Questions

25 Flashcards

Source URL: https://quizplus.com/quiz/44798

Sample Questions

Q1) Jill is the head nurse on a unit in a large hospital.Two of the staff nurses are constantly arguing and blaming each other,and a resolution has not occurred in months.To solve the existing conflict,which is the most desirable conflict resolution?

A) Avoiding

B) Competing

C) Compromising

D) Collaborating

Q2) A nursing instructor is teaching a class on conflict and conflict resolution.She relates to the class that conflict in an organization is important,and that an optimal level of conflict will do the following: Generate:

A) Creativity, a problem-solving atmosphere, a weak team spirit, and motivation of its workers.

B) Creativity, a staid atmosphere, a weak team spirit, and motivation of its workers.

C) Creativity, a problem-solving atmosphere, a strong team spirit, and motivation for its workers.

D) A bureaucratic atmosphere, a strong team spirit, and motivation for its workers.

To view all questions and flashcards with answers, click on the resource link above.

Chapter 24: Managing Personalpersonnel Problems

Available Study Resources on Quizplus for this Chatper

25 Verified Questions

25 Flashcards

Source URL: https://quizplus.com/quiz/44799

Sample Questions

Q1) Incivility is a disruptive behavior or communication that creates a negative environment and interferes with quality patient care and safety.The manager can implement steps that help to alleviate uncivil behavior on a unit.Which of the following would not be an appropriate first step?

A) Suspending the staff member from work

B) Providing written admonishment that is discussed and placed in the employee's file

C) Providing verbal admonishment

D) Terminating the staff member

Q2) Arrange the strategies from Question 16 in the order in which they should occur in progressive discipline.

A) A, B, C, D

B) B, A, C, D

C) C, B, A, D

D) C, A, B, D

To view all questions and flashcards with answers, click on the resource link above.

26

Chapter 25: Workplace Violence and Incivility

Available Study Resources on Quizplus for this Chatper

23 Verified Questions

23 Flashcards

Source URL: https://quizplus.com/quiz/44800

Sample Questions

Q1) Sarah is involved in intervening when a patient attempts to harm herself on the unit.During the interaction,the patient slaps Sarah across the face.As a head nurse,it is important that you:

A) Offer Sarah immediate education and training in self-defense.

B) Assist with follow-up documentation and offer access to counseling.

C) Provide access to a lawyer.

D) Encourage Sarah to see the incident as a normal part of care.

Q2) Caroline asks family members to leave while she cares for the 16-year-old victim of a recent car accident.The father screams at her and tells her that she has no right to ask his family to leave,and that if she continues to do so,he will "throw her out of the room." Caroline is shaken and tells her head nurse,who tells her that this kind of thing is just part of the job.The guidance of the head nurse:

A) Is reasonable. No physical violence was involved.

B) Is related to why statistics on violence in health care are likely underreported.

C) Acknowledges the deep distress and fear of the family.

D) Acknowledges the concern of the nurse.

To view all questions and flashcards with answers, click on the resource link above.

Chapter 26: Delegation: An Art of Professional Practice

Available Study Resources on Quizplus for this Chatper

26 Verified Questions

26 Flashcards

Source URL: https://quizplus.com/quiz/44801

Sample Questions

Q1) County Hospital has position descriptions for all staff,including RN Team Leaders.Sarah,a team leader on the rehab unit,assesses the needs of the patients in her area,assesses the skills and backgrounds of each of the individuals on her team,and then assigns and delegates the appropriate care provider to each patient and task.Sarah's activity in the example described is termed:

A) Passive delegation.

B) Passive accountability.

C) Active delegation.

D) Active responsibility.

Q2) The nurse on the 11-7 shift is assigning a component of care to an unlicensed nursing personnel (UNP)employee.The night nurse should remain:

A) Accountable and responsible.

B) Accountable and liable.

C) Authoritative and liable.

D) Responsible and task-oriented.

To view all questions and flashcards with answers, click on the resource link above.

28

Chapter 27: Role Transition

Available Study Resources on Quizplus for this Chatper

25 Verified Questions

25 Flashcards

Source URL: https://quizplus.com/quiz/44802

Sample Questions

Q1) A nurse manager notices that Nathan,an RN who has been on the unit for approximately 3 years,has a particular interest in technology and seems to be very enthused about working with software and hardware at home.She speaks with Nathan and asks him if he would lead investigation of software applications on the unit.This is an example of:

A) Opportunity.

B) Delegation.

C) Role negotiation.

D) Role transition.

Q2) As a result of Amy's coaching,Sarah (Question 16)completes a ROLES assessment.This assessment is helpful in

A) Identifying her clinical knowledge.

B) Role development.

C) Areas of conflict in expectations.

D) Management responsibilities.

To view all questions and flashcards with answers, click on the resource link above.

29

Chapter 28: Self-Management: Stress and Time

Available Study Resources on Quizplus for this Chatper

25 Verified Questions

25 Flashcards

Source URL: https://quizplus.com/quiz/44803

Sample Questions

Q1) In a job interview for a nursing position,Marley can be assured that which of the following will occur?

A) Both eustress and distress

B) Only eustress

C) Only distress

D) Neither eustress nor distress

Q2) As a unit manager,you chair the unit meetings.For each meeting,you consider and establish the purpose of the meeting.Second,you prepare an agenda.Arrange the following steps in an order that would make the meetings productive and successful.

1)Distribute an agenda.

2)Control the flow of interactions.

3)Select team members.

4)Start on time.

5)Keep the meeting focused and directed toward accomplishing the set objectives. Select the correct order from the following options:

A)1,2,4,5,3

B)4,1,2,5,3

C)3,1,4,5,2

D)3,4,2,1,5

To view all questions and flashcards with answers, click on the resource link above.

Page 30

Chapter 29: Managing Your Career

Available Study Resources on Quizplus for this Chatper

26 Verified Questions

26 Flashcards

Source URL: https://quizplus.com/quiz/44804

Sample Questions

Q1) A new graduate is seeking a new position in nursing and wants to "sell" herself effectively.The best strategy is to:

A) Create a résumé.

B) Practice interviewing.

C) Call the personnel offices.

D) Create a curriculum vitae.

Q2) To enhance team leadership skills for your team leaders,you arrange opportunities for:

A) Certification.

B) Continuing education.

C) Graduate courses.

D) Volunteerism.

Q3) Before beginning her own nursing agency,a nurse worked with other temporary nursing agencies in nine states.This career style is known as:

A) Linear.

B) Spiral.

C) Steady state.

D) Entrepreneurial/transient.

To view all questions and flashcards with answers, click on the resource link above. Page 31

Chapter 30: Thriving for the Future

Available Study Resources on Quizplus for this Chatper

25 Verified Questions

25 Flashcards

Source URL: https://quizplus.com/quiz/44805

Sample Questions

Q1) A trend that may have an impact on the future availability of the nursing workforce in the face of increasing need for health care is:

A) Increasing numbers of nurses on disability related to the physical demands of nursing.

B) Declining interest in nursing among disenfranchised youth.

C) Interest of Generation Y in travel over money.

D) Premature loss of nurses in the workforce related to poor work conditions.

Q2) To move beyond stereotypical thinking and toward thinking about the future,which of the following would be most helpful?

A) Listing everything that we know about our current situation

B) Defining which practices will remain unchanged and which will change

C) Asking someone with a great deal of experience to share ideas about best practice

D) Challenging current and future practices with questions of "what if?"

Q3) The phenomenon experienced by the staff in Question 18 is termed:

A) Eustress.

B) Care process.

C) Stereotypical thinking.

D) Complexity compression.

To view all questions and flashcards with answers, click on the resource link above.

Turn static files into dynamic content formats.

Create a flipbook
Nursing Practice Management Exam Bank - 758 Verified Questions by Quizplus - Issuu