Nursing Leadership and Management Test Bank
Course Introduction
Nursing Leadership and Management explores essential concepts and practices related to leading and managing within healthcare settings. This course focuses on developing effective leadership skills, decision-making, team building, and strategic planning among nurses. Students learn about organizational structures, communication techniques, conflict resolution, change management, and ethical considerations in nursing leadership. Emphasizing evidence-based practice and patient-centered care, the course prepares students to assume leadership roles and effectively influence quality health outcomes in dynamic and diverse environments.
Recommended Textbook
Leading and Managing in Nursing 7th Edition by Yoder Wise
Available Study Resources on Quizplus
31 Chapters
756 Verified Questions
756 Flashcards
Source URL: https://quizplus.com/study-set/2083
Page 2
Chapter 1: Leading, Managing, and Following
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/41462
Sample Questions
Q1) You overhear a new graduate RN telling a nurse colleague that leadership and management belong to the unit manager,not to her.As a nursing colleague,what do you know to be true in regard to the statement?
A) The statement is correct. Leadership is not the role of the staff nurse.
B) The new graduate would benefit from further understanding of her role as a professional, whose influence may affect the decision making of patients, colleagues, and other professionals.
C) The new graduate has been influenced by nurse leaders and managers who leave for other positions.
D) The general perception is that nurse leaders and managers are not satisfied in their jobs.
Answer: B
Q2) According to the complexity theory,what would be the focus of measurement?
A) Cost per hospital day
B) Bed utilization
C) Infection rates
D) Staff morale and budgets
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Clinical Safety: The Core
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41463
Sample Questions
Q1) To achieve Nurse-Sensitive Care Standards developed by the NQF,you advocate for which of the following in your health facility?
A) Evidence-based practice to reduce the prevalence of pressure sores
B) Implementation of informatics at the bedside
C) Staff-manager conferences to review reporting of adverse medical events
D) Patient councils to review food, recreation, and nurse-patient relations
Answer: A
Q2) Mary,an 85-year-old patient with cognitive impairment and gross instability,wanders continuously.Lately,she has fallen twice,and the family demands that she be restrained.As the unit manager,you have initiated a least restraint practice.What is an appropriate action in this situation?
A) Setting up a nursing team meeting to review practices
B) Calling the family to inform them of the practice
C) Initiating a multidisciplinary and family meeting to focus on Mary's needs
D) Restraining Mary to satisfy the family's wishes
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Legal and Ethical Issues
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41464
Sample Questions
Q1) The parents of a toddler who dies after being brought to the ER launch a lawsuit,claiming that the failure of nurses to pursue concerns related to their son's deteriorating condition contributed to his death.How is senior nurse executive named in the suit?
A) As a global respondent
B) Under the doctrine of respondeat superior
C) As a frivolous action
D) Under the element of causation
Answer: B
Q2) A nurse on your inpatient psychiatric unit is found to have made sexually explicit remarks toward a patient with a previous history of sexual abuse.The patient sues,claiming malpractice.What conditions do not apply in this situation and do not support malpractice?
A) Injury
B) Causation
C) Breach of duty
D) Breach of duty of care owed
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Cultural Diversity and Inclusion in Health Care
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41465
Sample Questions
Q1) A 66-year-old native Chinese patient,hospitalized for a myocardial infarction,asks the nurse manager about seeing his "acupuncture doctor" for treatment of his migraine headache.The best response to this patient would be:
A) "How long have you been using acupuncture treatment?"
B) "Do you think acupuncture relieves your pain satisfactorily?"
C) "What have you told your heart specialist about your migraines and treatment?"
D) "Have you tried nonprescription pain medication or been given a prescription drug for your headaches?"
Q2) During performance appraisal,you praise Xia for her attention and care to nursing details.You suggest that her care would be further enhanced by greater acknowledgment of patients' feelings.Xia bursts into tears and leaves the office.Later,you learn that criticism is perceived as akin to failure in Xia's culture.You reflect on how you could modify your approach in the future to acknowledge different cultural interpretations of feedback.Your response is indicative of:
A) bias.
B) cultural awareness.
C) cultural diversity.
D) ethnocentricity.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Gaining Personal Insight: The Beginning of Being a Leader
Available Study Resources on Quizplus for this Chatper
21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/41466
Sample Questions
Q1) The core of leadership is awareness.The text by Don Miguel,The Four Agreements,presents a set of agreements to enhance personal growth and awareness.What is not one of the four agreements?
A) Be impeccable with your word.
B) Take things personally.
C) Do not make assumptions.
D) Always do your best.
Q2) A staff nurse is taking leadership classes in an advanced degree program as the nurse wants to become a manager.The instructor requires the students to create a journal and make notes of their feelings when they experience conflicts at work over the next few weeks.The assignment calls for the use of reflection.What is the purpose of this assignment?
A) Log of conflicts which occur
B) Reflection for self-awareness in conflict situations
C) Assess the students conflict management skills
D) Analysis of student lead conflicts
To view all questions and flashcards with answers, click on the resource link above.
7
Chapter 6: Being an Effective Follower
Available Study Resources on Quizplus for this Chatper
10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/41467
Sample Questions
Q1) A staff nurse is taking leadership classes in an advanced degree program with a goal to become a nurse manager.The nurse is studying the leader-follower relationship.What has the nurse discovered as accurate part of the leader-follower relationship?
A) Leaders are also followers.
B) Followers need to linear structures.
C) Followers are submissive in nature.
D) Leaders should dictate to the group.
Q2) As a new nurse manager,you are aware of leadership,management,and followership principles.The concept of followership is rather new as relating to leadership.What is the role of the follower in followership?
A) Leading the group in task
B) Submission position in organization
C) Person who may influence team
D) Negative meaning for worker
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Managing Self: Stress and Time
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41468
Sample Questions
Q1) Which of the following statements would best define stress? Stress is:
A) the comfortable gap between how we like our life to be and how it actually is.
B) everyday life, both the highs and the lows.
C) a consequence or response to an event or stimulus that can be positive or negative.
D) identical to distress.
Q2) Mr.T.Jones and Mr.R.Smith are both going to become residents in Sunny Haven Lodge.Mr.Jones views it as an opportunity to socialize and meet new friends.Mr.Smith views this as abandonment by his family and is worried that the care will be inadequate.Each senior perceives the situation differently.This is a good example of stress that is:
A) both a positive stressor and a negative stressor.
B) occurring only because of age.
C) positive in both cases.
D) harmful in both cases.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Communication and Conflict
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41469
Sample Questions
Q1) Nurses entering the work force today are faced with which of the following relationships that could create organizational conflict?
A) Nurse-physician relationship
B) Nurse-nurse relationship
C) Nurse-patient relationship
D) Nurse-chief nursing officer relationship
E) Nurse-auxiliary personnel relationships
Q2) John is a circulating nurse in the operating room.He is usually assigned to general surgery,but on this day he is assigned to the orthopedic room.He is unfamiliar with the routines and studies the doctor's preference cards before each patient.The fourth patient comes into the room and John prepares a site for a biopsy using a Betadine solution.The surgeon prefers another solution.He notices what John has done and immediately corrects him by rudely insulting John.What is the appropriate approach to conflict resolution in this example?
A) Collaboration
B) Compromising
C) Avoiding
D) Withdraw
To view all questions and flashcards with answers, click on the resource link above.
10
Chapter 9: Power,Politics,and Influence
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41470
Sample Questions
Q1) The institution where you are a nurse manager has resisted the adoption of a new document management software,citing cost as a concern.You meet with other nurse managers who are in favor of the software and prepare a proposal to take to the senior executive with the goal of persuading the executive to adopt the software.This is an example of:
A) collaboration.
B) a coalition.
C) networking.
D) policy building.
Q2) The work group on Nursing Unit 23 is marked by apathy toward the ward's patients,high absenteeism,open conflict among team members,and high turnover of personnel,including managers.The underlying behavior in this situation may be characterized as:
A) powerlessness.
B) anger.
C) apathy.
D) oppression.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Healthcare Organizations
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41471
Sample Questions
Q1) What patients would most likely be covered under Medicare?
A) Jim, who lives on the street and has occasional infections
B) Alysha, who is on social assistance and has a 5-year-old daughter with frequent ear infections
C) Karen, a housewife, 45 years of age, whose husband recently abandoned the family
D) Dan, who is 68 years of age and in good health
Q2) The local health department nurse manager has developed and implemented a disaster readiness plan as part of a community service.Community services:
A) care for the specific needs of individual families in the community.
B) focus on the treatment of community-wide problems rather than on individual health problems.
C) do not include services provided by public health departments.
D) provide personal health follow-up for all acute care hospitalizations.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Organizational Structures
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41472
Sample Questions
Q1) Sarah is a clinical nurse educator in the dialysis unit at Pines Health Center and provides education,consultation,and training support.Sarah has:
A) direct responsibility for patient care.
B) direct accountability for patient outcomes.
C) an authority relationship to staff.
D) an influence over patient outcomes.
Q2) The facilities department is experiencing some challenges and is undergoing reorganization.Because of your familiarity with systems theory,you:
A) know that this challenge is their issue and that it has nothing to do with your unit.
B) understand that such events are localized and do not have an impact on the organizational culture.
C) know that the nature of challenges and reorganization in facilities will have an impact on other areas.
D) anticipate that your prior experiences with facilities have no effect on the current situation.
To view all questions and flashcards with answers, click on the resource link above.
13
Chapter 12: Care Delivery Strategies
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41473
Sample Questions
Q1) When hiring a case manager for a rehabilitation setting,you would most likely consider a:
A) registered nurse with a master's degree.
B) physiotherapist with a background in stroke rehabilitation.
C) social worker with a background in counseling.
D) health professional with advanced background who is client and outcome focused.
Q2) In transitioning to a primary nursing model,it is important for a nurse manager who enjoys a high level of control over patient care to understand that his or her decision making at the patient care level:
A) is increased.
B) is decreased.
C) is relinquished.
D) remains the same.
Q3) Case managed care may enhance profit in a for-profit health organization by:
A) minimizing costs in high resource consumption areas.
B) combining licensed and non-licensed care providers in delivering patient care.
C) increasing reimbursement from third-party payers.
D) reducing the amount of technology used to support clinical decision making.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Staffing and Scheduling
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41474
Sample Questions
Q1) In evaluating weekend mortality rates,the head nurse on the cardiac unit is surprised to find that they are higher than on weekdays.In exploring the reasons for this apparent anomaly,the head nurse focuses on:
A) availability of diagnostic personnel.
B) availability of physicians.
C) communication with on-call providers.
D) acuity level of patients.
Q2) The difference between staffing and scheduling is that staffing:
A) puts the right person in the right position.
B) puts the right person in the right time and place.
C) refers to the number of nursing hours per patient per day.
D) looks after interpretation of benefits and compensation.
Q3) A nurse manager uses many sources of data when planning the unit's workload for the year.Which of the following data must be considered in the planning?
A) Hours of operation of the unit
B) Trends in acuity on the unit
C) Maximum work stretch for each employee
D) Weekend requirements
To view all questions and flashcards with answers, click on the resource link above.
15
Chapter 14: Work Force Engagement Through Collective
Action and Governance
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41475
Sample Questions
Q1) In looking at an organizational chart for her institution,Jennifer notes that nursing is led at the senior level by a non-nurse executive.Jennifer expresses concern that this is a reflection of how nursing is viewed within the organization.Jennifer's comments reflect:
A) a concern that resource allocation will be made on a business and not a professional model.
B) the dissatisfaction that occurs when lack of autonomy is given to nurses.
C) concern with the nonadvancement of nursing practice in the institution.
D) an awareness of how organizational culture is reflected in organizational structure.
Q2) The Emergency Department staff members are concerned that working long hours without rest puts patient safety at risk.One staff member decides that she will risk her job and become a whistleblower.Whistle-blowing is an appropriate recourse when management:
A) disregards due process when disciplining a nurse.
B) delays responding to repeated efforts to provide safe care.
C) hires nurses who are not a part of the union during a strike.
D) refuses to bargain in good faith with the elected bargaining agent.
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 15: Making Decisions and Solving Problems
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41476
Sample Questions
Q1) Justin is a nurse manager in a rehabilitation unit in a small urban center.There is a high turnover rate among rehab-assistants because of the heavy work assignments.Despite his need for staff,Justin decides to review each application thoroughly and interview candidates carefully because he recognizes that it is important to hire staff who can best provide high-quality care and who will fit well with the team.Which of the following decision-making solutions should Justin consider to have a more efficient department?
A) Replace staff only with qualified applicants.
B) Determine what the problem or problems are before hiring new staff.
C) Consult with the human resources department and develop a plan for hiring new staff.
D) All listed are appropriate to consider.
Q2) The nurse manager of a rehab unit wants to purchase a new antiembolic stocking for use with patients.To make a high-quality decision,the nurse manager would:
A) involve the rehab staff in the decision.
B) involve the sales representative.
C) make the decision alone.
D) involve administration in the decision.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: The Impact of Technology
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41477
Sample Questions
Q1) You are in the process of designing a patient education program that will provide education and monitoring for patients with hypertension.To support your planning,you draw out and present patient data from:
A) a clinical database.
B) biomedical technologies.
C) e-mail.
D) Internet sources.
Q2) A nurse manager is excited by the possible use of speech recognition (SR)systems for documentation of patient care,especially during crisis situations when staff members need to focus on performing rapid assessments and implementation of procedures.She learns,however,that SR systems would be impractical at this point.What would lead to this conclusion?
A) SR systems are not available outside pilot projects.
B) The type of speech required for voice recognition is unlikely to occur in a pressured situation.
C) The hands-free function has not been perfected in SR technology.
D) Wireless communications are prone to unreliability in transmission.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 17: Delegating: Authority, Accountability,
Responsibility in Delegation Decisions
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41478
Sample Questions
Q1) Sally is an experienced nurse on the unit and is very experienced with ICP monitoring.She is assigned David,a patient who has been admitted with a severe head injury.In communicating with Sally,what does is an appropriate action by the charge nurse?
A) Provide a detailed explanation of what she needs to do with ICP monitoring.
B) Tell her when she needs to provide an update about David's status.
C) Ask her to tell you what she knows about ICP monitoring and share expectations about reporting.
D) Advise her that you are available if she needs you.
Q2) The nurse on the 7-7 shift is assigning a specific component of care to an unlicensed nursing personnel (UNP)employee.The night nurse would remain:
A) accountable.
B) responsible.
C) authoritative and liable.
D) responsible and task-oriented.
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Leading Change
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41479
Sample Questions
Q1) Sarah,RN,is one of your most enthusiastic staff members and has been to a workshop on preparing educational materials for patients.On the basis of this workshop,she would like to develop an information website for patients who are being admitted to the ward.An appropriate response to Sarah's suggestion would be:
A) "That is a great suggestion, but we have no resources for such an expensive undertaking right now."
B) "Perhaps you can keep that in mind as we redesign our charting system."
C) "We have too many seniors as patients, and you know that they don't use technology."
D) "There is a great group here that meets to look at technology pilots. Let's see if you can join them and discuss your idea further."
Q2) An example of one strategy to improve participation in the change process by staff fitting the behavioral descriptions of laggards,early majority,late majority,and rejecters is to:
A) encourage teamwork.
B) transfer to a different unit.
C) require attendance at staff meetings.
D) delegate the roles and tasks of change.
To view all questions and flashcards with answers, click on the resource link above.
Page 20
Chapter 19: Building Effective Teams
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41480
Sample Questions
Q1) Team Member A and Team Member B engage in heated disagreements on a frequent basis in team meetings.Their behavior is characterized by insistence on their points of view and refusal to back down or to negotiate alternative solutions once their ideas have been expressed.This behavior is characteristic of:
A) autocratic leadership.
B) constructive conflict.
C) dualism.
D) creativity.
Q2) Mobilizing others to accomplish extraordinary things requires what leadership behaviors?
A) Celebrating the successes of others
B) Demonstrating exceptional technical skills
C) Imagining possibilities
D) Establishing a sense of "being in this together"
To view all questions and flashcards with answers, click on the resource link above.
Chapter 20: Managing Costs and Budgets
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41481
Sample Questions
Q1) In preparing her budget,a nurse manager determines that she needs to budget for six FTE RN positions in the upcoming year.The nurse manager determines that RN 1 has 5 weeks of vacation and 3 days of education and has averaged 3 sick days a year.RN 2 has 6 weeks of vacation,has asked to attend a 3-day conference and a 2-day workshop,and has no history of sick time.RN 3 is new,and you anticipate 3 weeks of orientation,as well as 4 weeks of vacation.RN 4 has 6 weeks of vacation and has an ongoing health condition,so you anticipate 2 weeks of sick time,as well as 3 days for education.RN 5 has 5 weeks of vacation,has no education planned,and averages 5 sick days per year.RN 6 has 6 weeks of vacation,has no educational opportunities planned,and has been off ill for 4 weeks.How many hours of productive paid time can be anticipated for the budget?
A) 12,480
B) 11,200
C) 10,848
D) 10,688
Q2) Which of the following factors is not implicated in rising healthcare costs?
A) Rising expectations of consumers for cure and care
B) Marketing of drugs to consumers
C) Large administrative staffs to process medical billings
D) Rising Medicare costs
To view all questions and flashcards with answers, click on the resource link above. Page 22
Chapter 21: Selecting, developing, and Evaluating Staff
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41482
Sample Questions
Q1) The chief nursing officer establishes a shared governance model to help empower the nursing staff,thus empowering the organization.Common characteristics of empowered organizations are:
A) shared values, high salaries, and a human focus.
B) shared values, flexibility, and a human-capital focus.
C) commitment to communication, high salaries, and flexibility for evaluations.
D) creation of community and of effective stress management in the midst of divergent goals.
Q2) As a manager,you are interested in developing behavioral questions for an interview.Knowing that there is team conflict at times on your unit,which of the following questions would satisfy your interest in behavioral questions?
A) "Tell me about a time you were involved in a conflict related to a project. What was your role in the conflict? In the resolution of the conflict?"
B) "If you were to employ one strategy for managing conflict, what would it be?"
C) "What is your preferred style of conflict resolution?"
D) "How effective are you in working in a group? In dealing with conflict?"
To view all questions and flashcards with answers, click on the resource link above.
Chapter 22: Person-Centered Care
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41483
Sample Questions
Q1) Technology is integral to a cardiac ICU.Sue,the nurse manager,implements a patient-centered approach that focuses on the meaning of the experience for the patient and family,primary nursing,and a health literacy approach.Sue is:
A) using high-tech-low-touch approaches.
B) using high-tech-high-touch approaches.
C) providing products.
D) providing tangible products of satisfaction.
Q2) Which of the following actions best exemplifies advocacy?
A) Developing a list of agencies that will provide free services for the homeless
B) Working in a needle exchange program for individuals in an inner-city environment
C) Acting on behalf of a patient to promote end-of-life wishes to an ethics committee
D) Working in a free clinic for immigrant workers
Q3) The complexity of the healthcare environment for consumers is increased by:
A) falling levels of education among the public.
B) increased levels of poverty.
C) complex compensatory systems and a variety of delivery systems.
D) increased numbers of uninsured or underinsured.
To view all questions and flashcards with answers, click on the resource link above. Page 24
Chapter 23: Managing Quality and Risk
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41484
Sample Questions
Q1) Your institution has identified a recent rise in postsurgical infection rates.As part of your QI analysis,you are interested in determining how your infection rates compare with those of institutions of equivalent size and patient demographics.This is known as:
A) quality assurance.
B) sentinel data.
C) benchmarking.
D) statistical analysis.
Q2) A nursing-led classification system that has led to greater reliability and standardization in data utilized for QI processes is:
A) NANDA.
B) AHRQ.
C) NIOSH.
D) nursing process.
Q3) Patient perceptions are useful in:
A) determining disciplinary actions in QI.
B) establishing the competitive advantage of QI decisions.
C) providing one source of data for QI initiatives.
D) establishing blame for poor-quality care.
To view all questions and flashcards with answers, click on the resource link above.
25
Chapter 24: Translating Research Into Practice
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41485
Sample Questions
Q1) You are excited by evidence supporting the use of workstations on wheels (WOWs)at the bedside to improve documentation and patient outcomes.You have disseminated the information through discussions and e-mails and are now ready to begin the process of considering implementation on the unit.To develop positive attitudes toward the use and implementation of the technology,you would discuss your ideas with (Rogers' diffusion of innovations theory):
A) Harvey, RN, a technology guru, who enthusiastically tries on all new software.
B) Berta, RN, who thoughtfully considers evidence and regularly uses it to try new approaches in her practice.
C) Carol, LPN, who is positive about new ideas but looks to her friends for their ideas about whether or not to try something new.
D) Ben, a 10-year veteran of the unit, who wonders why technology should be used at all. He says that he will use it when there is no chance of security breaks.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 25: Managing Personal and Personnel Problems
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41486
Sample Questions
Q1) Ellen is a novice nurse on your unit.Even though she has come to you highly recommended,as her supervisor,you have noticed some knowledge and skill deficiencies.These deficiencies have been noticed by her peers as well,who cover for her because she is new and they like her.Which of the following is likely to be the greatest asset to Ellen in improving her performance?
A) Ignore Ellen's errors until she has more experience.
B) Instruct staff to avoid working with Ellen until she learns to how do things herself.
C) Ask Ellen to complete a self-assessment, using a standard skills checklist.
D) Encourage staff to report every behavior of Ellen's that is different from theirs.
Q2) The most important approach that a nurse manager can take with an emotionally troubled employee is to:
A) act as a therapist for the employee.
B) adjust the standard of care to assist the employee.
C) assist the employee in obtaining professional help.
D) adjust the employee's work schedule to decrease stress.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 26: Role Transition
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41487
Sample Questions
Q1) The new nurse manager feels pulled between the expectations of staff,the demands of hospital administrators,and family obligations.According to the theory by Hardy (1978),unrelieved role stress and strain will lead to:
A) frustration and anger.
B) alienation of family and friends.
C) low productivity and performance.
D) physical symptoms and acute illness.
Q2) The chief nursing officer develops a mentoring program to help new staff members adjust to their new jobs.The main purpose of mentoring is:
A) promoting staff retention.
B) promoting staff attrition.
C) developing new role expectations.
D) promoting staff supervision.
Q3) A nurse is interviewing for a manager's position.Which of the following actions is considered a role preview?
A) Formal commitment of the employment contract
B) Improving role performance
C) Touring the unit
D) Disillusionment about the expectations of the job
To view all questions and flashcards with answers, click on the resource link above. Page 28
Chapter 27: Managing Your Career
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41488
Sample Questions
Q1) On your curriculum vitae,which of the following is the recommended approach for listing employment and educational history information?
A) 1979 RN Diploma
1985 BScN
2002 MN
B) 2002 Mount Rush Health Center Staff Nurse
1997 Cedar Falls Clinic Staff Nurse
2007 Kilkarney Rehab Center Case Manager
C) 2007 MN
2005 BScN
D) 1997 Sturgeon County Hospital Head Nurse
2002 Sturgeon County Supervisor
2007 Sturgeon County Director
Q2) A new graduate is seeking a new position in nursing and wants to "sell" herself effectively.The best strategy is to:
A) create a résumé.
B) practice interviewing.
C) call the personnel offices.
D) create a curriculum vitae.
To view all questions and flashcards with answers, click on the resource link above. Page 29
Chapter 28: Developing the Role of Leader
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41489
Sample Questions
Q1) While explaining the importance of developing leadership skills among nurses to a group of first-year nursing students,Natalie,a nursing unit manager,emphasizes that:
A) most nurses are not expected to assume leadership roles.
B) the role of nurse leadership is only at the bedside, ensuring that patient care is performed according to established standards.
C) only individuals in formal leadership roles are expected to be leaders.
D) the public depends on nurses to assume leadership in moving consumer advocacy concerns forward.
Q2) The style of leadership that Kari is exhibiting is likely to:
A) ensure that the organization is financially stable.
B) stifle innovative thinking about ways to move out of financial jeopardy.
C) lead to apathy and disinterest in the organizational goals.
D) lead to decreased attrition of staff on her unit.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 29: Developing the Role of Manager
Available Study Resources on Quizplus for this Chatper
24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/41490
Sample Questions
Q1) Nurses in the CCU are unhappy and frustrated with their nurse manager.They complain that "nothing is ever good enough for him." These statements suggest that the nurse manager's goals may be:
A) measurable.
B) unrealistic.
C) attainable.
D) too low.
Q2) The successful integration of informatics into healthcare settings is key to:
A) quality decision making related to management of resources and patient care.
B) accessing current information about business practices.
C) meeting the modern-day expectations of staff regarding technology use.
D) speeding up calculations and decisions in budget development.
Q3) A manager who is concerned with ensuring that patients on her surgical unit have the necessary information to make informed choices is:
A) practicing legal nursing care.
B) demonstrating respect for patient rights.
C) avoiding risks.
D) likely experiencing staff issues with informed consent.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 30: The Strategic Planning Process
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41491
Sample Questions
Q1) Which of the following represents a well-written objective?
A) Hospital-acquired infections are reduced, and procedures to reduce infections are implemented.
B) To increase staff satisfaction and to decrease burnout.
C) To increase the health of the community.
D) To implement evidence-based practice on nursing units, as evidenced by adoption of evidence-based processes, by June 1.
Q2) At the beginning of the strategic planning processes,Pacific Hospital learns that nursing staff members are uncomfortable with utilizing evidence-based practice,and that staff perceives that only limited resources are available to support translation of evidence into their usual practice.Because this issue has been identified,the management team determines that a plan of action is required to address the issue.Who should be involved at this point?
A) Nursing unit managers
B) Staff nurses
C) All staff
D) Administration
To view all questions and flashcards with answers, click on the resource link above.
Chapter 31: Thriving for the Future
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41492
Sample Questions
Q1) You notice that wait times in your Emergency Department are growing longer,because of factors such as increases in the numbers of persons with chronic disorders,discharge of patients into the community at a higher level of acuity,and limited resources for transfer of inpatients.You begin to think about an application that would use your knowledge of the Emergency Department but also software and business applications and wonder if this would reduce wait times.You have not encountered anything similar to this idea.According to the Wise Forecast Model©,you are in what phase?
A) Wild thinking
B) Act widely
C) Think wildly
D) Learn widely
Q2) Nursing professionals in the twenty-first century will accomplish most of their work:
A) through teams of internationally prepared professionals.
B) in teams and through group work.
C) through long term, secure jobs.
D) in competitive environments and work groups.
To view all questions and flashcards with answers, click on the resource link above.
33