Nurse Manager Roles and Responsibilities
Exam Solutions
Course Introduction
This course provides an in-depth exploration of the roles and responsibilities of nurse managers within various healthcare settings. It covers the key functions of nurse management, including staff supervision, budgeting, resource allocation, policy development, and quality improvement initiatives. Students will examine leadership theories, effective communication strategies, conflict resolution, and ethical decision-making in nursing management. Through case studies and practical examples, the course highlights the challenges nurse managers face in delivering patient-centered care, maintaining regulatory compliance, and fostering collaborative interprofessional teams. This foundational knowledge prepares students for leadership roles in nursing, emphasizing the importance of critical thinking, adaptability, and continuous professional development.
Recommended Textbook
Nursing Leadership and Management 2nd Canadian Edition by Patricia Kelly
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22 Chapters
442 Verified Questions
442 Flashcards
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Page 2
Chapter 1: Canadas Health Care Environment
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Which two components resulted from the split in 2004 of the block-funding grant called the Canada Health and Social Transfer (CHST)?
A) separate transfers for health and postsecondary education
B) medicare and an education transfer
C) the Canada Health Transfer and the Canada Social Transfer
D) a health funding transfer and a social assistance funding transfer
Answer: C
Q2) Which one of the following population groups in Canada is recognized as most at risk for serious health disparities compared to the general population?
A) recent immigrants
B) First Nations adults
C) adult males
D) elderly women
Answer: B
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3
Chapter 2: Basic Clinical Health Care Economics
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18 Verified Questions
18 Flashcards
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Sample Questions
Q1) What is the term for unselfish concern for the welfare of others?
A) ethics
B) altruism
C) egoism
D) paternalism
Answer: B
Q2) Which of these member countries of the Organization for Economic Cooperation and Development (OECD)is ranked number two in terms of overall performance while being relatively low in cost?
A) Canada
B) United Kingdom
C) Japan
D) France
Answer: C
Q3) To which of the following does the term P3 refer?
A) public-private partnerships
B) for-profit services
C) out-of-pocket payments
D) private insurance
Answer: A
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Chapter 3: Evidence-Based Practice
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18 Verified Questions
18 Flashcards
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Sample Questions
Q1) Which of the following is referred to by the acronym KTE?
A) Knowledge Transfer and Exchange
B) Knowledge Terms and Education
C) Knowledge Technology and Education
D) Knowledge Transfer and Effect
Answer: A
Q2) Some concerns about evidence-based practice expressed by nurses and other health professionals include which of the following statements?
A) It requires additional education.
B) It requires additional time and resources.
C) It is difficult to implement.
D) It ignores client preferences and values.
Answer: D
Q3) Which other two terms does the term evidence-based practice encompass?
A) evidence-based medicine and the clinical setting
B) evidence-based medicine and evidenced-based care
C) guidelines and care plans
D) research utilization and practice
Answer: B
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Page 5
Chapter 4: Nursing and Health Care Informatics
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Which of these terms describes phase I of the history of modern computing?
A) PC era
B) UC era
C) mainframe era
D) calm technology
Q2) Which of the following is a key attribute of a nursing specialty?
A) quality assurance
B) representation of the specialty by at least two organized bodies
C) differentiated practice
D) degree status
Q3) Which of these areas is included with the theory and application of science and technology in the field of informatics?
A) conducting research
B) learning how to use new tools and maximize their capabilities
C) creating innovations in nursing education
D) collecting nursing data
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Chapter 5: Population-Based Health Care Practice
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18 Flashcards
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Sample Questions
Q1) In relation to community health,to what does CHC refer?
A) Community Health Counsellor
B) Community Health Centre
C) Civic Homeless Cooperative
D) Community Housing Centre
Q2) Approximately what percentage of the nursing workforce in Canada is involved in community health?
A) 25 percent
B) 13 percent
C) 10 percent
D) 4 percent
Q3) What is the term for the level of health of an individual,family,group,population,or community?
A) instrumental activities of daily living
B) functional health status
C) health status
D) health-related quality of life
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Chapter 6: Personal and Interprofessional Communication
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Which type of organizational communication occurs when two nurses discuss how to best change a client's dressing?
A) downward
B) upward
C) lateral
D) diagonal
Q2) Which of these is the "who" in the process of communication?
A) the sender
B) a manager
C) the receiver
D) the client
Q3) What is the term for a conflict resolution that results in neither party getting all they wanted?
A) avoidance
B) accommodating
C) compromising
D) collaborating
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Chapter 7: Politics and Consumer Partnerships
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Sample Questions
Q1) Which step in establishing a partnership with a consumer group includes understanding the bigger picture and concentrating on what can be changed?
A) model
B) direct the political action
C) implement
D) network
Q2) Which of the following makes up the stakeholders in health care?
A) health care providers
B) everyone
C) special interest groups
D) government
Q3) Which step in establishing a partnership with a consumer group includes agreeing on one's position and responsibilities in the partnership?
A) compromise
B) negotiate
C) plan
D) test
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Page 9
Chapter 8: Nursing Leadership and Management
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) According to Bennis,which of these is the primary quality of an effective leader?
A) vision
B) passion
C) integrity
D) honesty
Q2) At which of the following activities do managers become adept while carrying out their daily roles?
A) staffing
B) meetings
C) making decisions
D) Seeking information
Q3) Which of these assumptions is the basis of the acceptance theory of authority?
A) Naturally forming social groups can become contributors to an organization.
B) The individual worker is the source of control,motivation,and productivity in an organization.
C) People have free will and choose to comply with orders they are given.
D) People benefit and are productive when they participate in decisions about their work.
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Chapter 9: Effective Team Building
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20 Flashcards
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Sample Questions
Q1) Which combination of factors is critical for successful teamwork?
A) clinical expertise,education,leadership style
B) personality,experience,temperament
C) temperament,experience,clinical expertise
D) education,personality,leadership style
Q2) Which of the following best describes the Myers-Briggs Type Indicator?
A) a typology of leadership styles
B) a psychological instrument that identifies personality types
C) a categorization of types of group member roles
D) a typology of team roles
Q3) You are part of a team concluding its work and preparing for the adjournment stage.What is the team's most important task in this final stage?
A) setting goals
B) reviewing the team's achievements
C) determining boundaries
D) identifying member roles
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Chapter 10: Budget Concepts for Client Care
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Sample Questions
Q1) What is the process that details the cost of every supply item and the frequency of use?
A) accounting
B) zero-based budgeting
C) operating budget
D) capital budget
Q2) Which of these business aspects refers to the recording and reporting of financial transactions and data?
A) operating plans
B) accounting
C) financial indicators
D) budget development
Q3) What is the term for the number and type of staff needed for a procedure or to care for a fixed number of clients?
A) staffing model
B) direct patient preparation
C) pre-procedure care
D) post-procedure care
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Chapter 11: Effective Staffing
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Sample Questions
Q1) In which model of care delivery does the nurse have responsibility for the total care for the client assignment during the shift?
A) case method
B) total client care
C) functional nursing
D) team nursing
Q2) What is an advantage of the prototype client classification system?
A) reduction of work
B) ongoing data to monitor accuracy of the nursing requirements
C) ongoing measure of the actual nursing work required
D) commonly used system
Q3) How many FTEs per day would you need if your target NHPPD was 4,and you expected to have 22 clients on your 24-bed unit?
A) 8
B) 11
C) 15
D) 20
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Page 13
Chapter 12: Delegation of Nursing Care
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20 Flashcards
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Sample Questions
Q1) Which of the following is one of the five rights of delegation?
A) right group
B) right concept
C) right committee
D) under the right circumstance
Q2) According to the Canadian Nurses Association,which of the following responsibilities are included when nurses delegate?
A) being accountable for decisions,assessing expertise and education,and evaluation of outcomes
B) knowing staff preferences and usual roles
C) determining skills and evaluating outcomes
D) assigning regular breaks and determining progress on delegated tasks
Q3) Which of the following factors is critical to consider prior to delegation?
A) simplicity of task
B) predictability
C) level of staff interaction
D) potential for harm
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14
Chapter 13: Strategic Planning and Organizing Client Care
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21 Verified Questions
21 Flashcards
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Sample Questions
Q1) According to the Hersey and Blanchard model,which style of leadership is most suitable for novice nurses?
A) laissez-faire style
B) telling style
C) shared leadership style
D) selling style
Q2) Which of these terms refers to a broad statement that reflects the shared vision and values within an organization?
A) statement of organizational goals
B) mission statement
C) statement of philosophy
D) core beliefs statement
Q3) Which of the following refers to a framework for determining clinical responsibilities or staff promotions?
A) staff evaluation
B) clinical ladder
C) shared governance
D) competency review
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Chapter 14: Change and Conflict Resolution
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Which of the following statements,in general,best describes the concept of change?
A) Most people enjoy change.
B) Changes happen infrequently.
C) Change is inevitable and frequent.
D) One can resist change indefinitely.
Q2) Which type of change often causes the most stress or concern?
A) personal change
B) professional
C) unplanned change
D) organizational change
Q3) Which is the conflict resolution technique in which each side gives up something and gains something?
A) avoiding
B) accommodating C) competing
D) compromising
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Chapter 15: Power
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21 Flashcards
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Sample Questions
Q1) Which type of power does critical thinking lead to?
A) information power
B) expert power
C) connection power
D) legitimate power
Q2) According to the text,which of these statements is a major concern about those who hold power?
A) They may be overwhelmed.
B) They may be inexperienced.
C) They may make mistakes.
D) Power is corruptive.
Q3) Which of the following best describes one form of a personal orientation to power?
A) increasing practical knowledge
B) achieving a higher salary
C) achieving gain for the common good
D) empowerment
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Chapter 16: Managing Performance and Outcomes Using an Organizational Quality Improvement Model
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20 Flashcards
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Sample Questions
Q1) Which of these acronyms stands for a model that describes a stepwise process of how to move through the improvement process?
A) COFUS
B) SOCFU
C) FOCUS
D) CUSFO
Q2) Which of these acronyms also refers to total quality management?
A) QA
B) QI
C) PI
D) CIQ
Q3) Which of these statements best describes the concept of "quality"?
A) being better,doing things right the first time,and being as good as the competition
B) seeing clients and others as customers
C) providing basics to the customers
D) achieving customer satisfaction and loyalty
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Chapter 17: Decision Making
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Sample Questions
Q1) What is the term for making a selection and implementing a course of action from a group of alternatives?
A) problem solving
B) decision making
C) critical thinking
D) reflective thinking
Q2) Which of these activities is a symptom of groupthink?
A) basing decisions on anecdotal evidence
B) developing an illusion of invulnerability
C) stereotyping insiders
D) discouraging questioning
Q3) To which of the following has the nursing profession in Canada been compared?
A) a highly visible force
B) a strong force
C) a sleeping giant
D) other female-dominated occupations
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Chapter 18: Legal Aspects of Client Care
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Sample Questions
Q1) Which of the following refers to the practice of explaining the nature of a procedure to a client,including its benefits and the alternatives,risks,and complications?
A) information sharing
B) informed consent
C) verbal consent
D) written consent
Q2) What is the term for the touching of another individual without that person's consent?
A) assault
B) defamation
C) false imprisonment
D) battery
Q3) Which of these acronyms represents the Canadian federal government agency that works to eliminate work-related illness and injury?
A) ADA
B) CCOHS
C) ADEA
D) EEOC
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Chapter 19: Spirituality and the Profession of Nursing
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Sample Questions
Q1) What are nurses seeing a client express when they participate in rituals and ceremonies such as prayer?
A) religious beliefs
B) cultural customs
C) personal habits
D) spiritual expectation
Q2) What explanation helps nurses understand a connection between religion and spirituality?
A) Spirituality is always expressed through religion.
B) Religion is one expression of spirituality.
C) Religions discourage spirituality.
D) The two are not often connected.
Q3) What are two simple spiritual care practices every nurse can adopt?
A) learn the client's religion and notify pastoral care
B) keep the client and family informed
C) provide medications on time and chart accurately
D) be present and develop trust
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21
Chapter 20: Ethics and the Profession of Nursing
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Sample Questions
Q1) Which of the following is required for client consent to be considered valid?
A) Consent must be in writing.
B) Consent is informed and voluntary.
C) Consent is agreed to by the next of kin.
D) Consent has been explained to the client by a doctor.
Q2) What is the ethical theory based on the foundational belief that most relationships involve power imbalances?
A) principlism
B) deontological theory
C) teleological theory
D) feminist ethics
Q3) Which state is a nurse said to be in when experiencing an emotional response caused by not being able to do what she believes to be the " right" thing?
A) moral distress
B) value conflict
C) ethical dilemma
D) moral confrontation
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22
Chapter 21: Collective Bargaining
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Sample Questions
Q1) What organizations provide collective bargaining for physicians?
A) provincial and territorial medical associations
B) health care workers unions
C) doctors unions
D) College of Physicians and Surgeons
Q2) What is the federal act that protects whistle-blowers?
A) the Disclosure Protection Legislation
B) the National Labour Act
C) Taft-Hartley Act
D) the Unethical Behaviour Act
Q3) Which of the following are two characteristics of a profession?
A) autonomy and lengthy education
B) autonomy and service orientation
C) public respect and service orientation
D) union membership and specialized education
Q4) Which of the following actions involves collective bargaining?
A) negotiation bargaining
B) bargaining advocacy
C) advancing personal interests
D) bargaining with management for what the group desires
Page 23
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Chapter 22: Career Planning and Development: Creating Your Path to the Future
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Sample Questions
Q1) What is the term for the activity of communicating your strengths,interests,and goals?
A) interviewing
B) scanning
C) visioning
D) marketing
Q2) Which of these factors is most important when sending an electronic résumé?
A) timing
B) spell-check
C) being concise
D) sending it in the requested format
Q3) Which of these people is a person whom you admire and who takes a personal interest in your career?
A) supervisor
B) mentor
C) career counsellor
D) manager
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Page 24