Nonprofit Management Test Preparation
Course Introduction
Nonprofit Management explores the unique challenges and opportunities faced by organizations dedicated to public service and social impact rather than profit. The course covers core topics such as governance, leadership, strategic planning, fundraising, financial management, program evaluation, marketing, volunteer coordination, and legal and ethical issues. Students gain practical skills for leading and managing nonprofits, with an emphasis on sustainability, accountability, and community engagement. Real-world case studies and experiential learning components provide an understanding of how nonprofit organizations operate within broader social, economic, and political contexts.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations 3rd Edition by Robert B. Denhardt
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14 Chapters
487 Verified Questions
487 Flashcards
Source URL: https://quizplus.com/study-set/1068 Page 2
Chapter 1: Organizational Behavior As a Way of Thinking and Acting
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21091
Sample Questions
Q1) The management of organizational behavior in the public sector does not concern governance in the public interest.
A)True
B)False
Answer: False
Q2) The importance of human cooperation in organizations was emphasized in the Hawthorn study's definition of a formal organization.
A)True
B)False
Answer: False
Q3) Discuss how organizational behavior is defined in the public sector. Does this differ from organizational behavior outside of the public sector? Why or why not?
Answer: varies
Q4) Discuss the evolution of research and understanding about human behavior in an organizational context. Be sure to identify the factors that led to changes in understanding organizational behavior.
Answer: varies
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Chapter 2: Knowing and Managing Yourself
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21092
Sample Questions
Q1) ________ are the foundation upon which attitudes and personal preferences are formed and the basis for crucial decisions, life directions, and personal choice.
A) Personal values
B) Self-disclosure
C) Locus of control
D) Personality style
Answer: A
Q2) Which of the following is NOT a competency associated with the social management component of emotional intelligence?
A) Self-control
B) Leadership
C) Conflict management
D) Expertise in building teams
Answer: A
Q3) The human value orientation views people and relationships in a negative manner.
A)True
B)False
Answer: False
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Chapter 3: Fostering Creativity
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21093
Sample Questions
Q1) The five steps of the creative process are:
A) Preparation, Incubation, Illumination, Verification and Implementation
B) Verification, Incubation, Concentration, Idealization, Preparation
C) Incubation, Discussion, Illumination, Verification and Implementation
D) Preparation, Concentration, Incubation, Illumination and Verification
Answer: D
Q2) Ideational fluency means:
A) The ability to speak fluently in more than one language
B) The ability to generate one good idea immediately upon need
C) The ability to generate several alternatives
D) The ability to interpret instructions through ideas
Answer: C
Q3) "Judging ideas too quickly" and "Defining the problem incorrectly" are examples of:
A) Poor leadership
B) Impediments to creativity
C) Language barrier
D) Lack of support
Answer: B
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Chapter 4: Managing Stress
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21094
Sample Questions
Q1) Compare and contrast "Lifestyle adjustment" and "Attitude adjustment" as ways to cope with and manage stress.
Q2) Which of the following may be considered primarily emotional coping strategies?
A) Withdrawing from others
B) Spending less time with family
C) Sleeping less to work more
D) Setting priorities
Q3) When you find yourself experiencing the negative signs of excessive stress, such as depression, anger, anxiety, health problems, and excessive drinking, you should:
A) Consult a professional, seek assistance through your EAP, or consult your doctor
B) Consult your family
C) Consult your friend
D) Consult your superiors
Q4) Which of the following is a symptom of stress?
A) Unusual laughter
B) Eccentric behavior
C) Overeating
D) Shallow breathing
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Chapter 5: Decision Making
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21095
Sample Questions
Q1) Decision making is not a random process.
A)True
B)False
Q2) Strategic decisions do not involve:
A) Gathering intelligence
B) Setting directions
C) A high degree of delegation
D) Uncovering alternatives
Q3) The decision roles should be determined by organization chart.
A)True
B)False
Q4) The organizational process model of decision making sees government as composed of a few seamlessly allied organizations, each controlled by individual leaders.
A)True
B)False
Q5) Non-programmed decisions involve difficult problem solving.
A)True
B)False
Q6) Compare and contrast programmed decisions and non-programmed decisions.
Page 7
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Chapter 6: Motivating Self and Others
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21096
Sample Questions
Q1) According to Vroom, there are three concepts important to understanding human motivation:
A) Balance, expectations and drive
B) Valence, expectancy and force
C) Tolerance, opportunity and growth
D) Temptation, control and pressure
Q2) Much of the theoretical base of the field of organizational behavior assumes that behavior is:
A) Classifiable in categories
B) Manipulated if the causes are understood clearly
C) Purposeful or goal directed
D) Dependent on motivational levels
Q3) Projection is a mental process in which we:
A) Attribute or assign our own feelings, motives, or qualities to other people
B) Chart the feelings, motives, or qualities of other people
C) Ignore the feelings, motives, or qualities of other people
D) Influence the feelings, motives or qualities of other people
Q4) Compare Theory X and Theory Y and how they affect the modern workforce from Gen-X and Gen-Y.
Q5) Discuss Marcum's arguments on the flaws in motivational theories.
Page 8
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Chapter 7: Leadership in Public Organizations
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21097
Sample Questions
Q1) Compare and contrast the different styles of leadership. Develop scenarios where each style might be most appropriate.
Q2) Explore the challenges of leading in a diverse organization. Discuss, providing relevant examples where appropriate.
Q3) Which approach to leadership stipulates that "different situations require different styles of leadership" and "that leaders need to be able to understand key characteristics of the organizations they lead and then adapt their own behavior to fit the situation."
A) Situational leadership
B) Flexible leadership
C) Adaptable leadership
D) Contingency leadership
Q4) The psychological relationship between leaders and followers is cut through by tension and the potential for great antagonism.
A)True
B)False
Q5) Describe the Managerial Grid. What types of leaders are represented in each square of the grid?
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Chapter 8: Power and Organizational Politics
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21098
Sample Questions
Q1) Bertrand Russell suggested that power can be formalized by granting someone the authority for its exercise.
A)True
B)False
Q2) Is power a positive or destructive force? Does it vary based on the situation? Discuss, bringing in relevant examples where appropriate.
Q3) ________ power occurs where there are differing spheres of influence between parties.
A) Overt
B) Integral
C) Intercursive
D) None of the above
Q4) Renee is able to influence others by providing positive outcomes and preventing negative ones. What type of power base does she have?
A) Reward power
B) Coercive power
C) Expert power
D) Legitimate power
Q5) Compare and contrast the different sources or bases of power.
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Chapter 9: Communicating Effectively With Others
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/21099
Sample Questions
Q1) Detail the best practices for oral communication. When should it be used? When should it be avoided? Discuss, providing relevant examples where appropriate.
Q2) Which of the following is a potential pitfall of self-disclosure?
A) Efforts might be seen as inappropriate
B) Efforts might be seen as manipulative
C) People might react defensively
D) All of the above
Q3) Which of the following is a NOT a characteristic of supportive communication?
A) Validating, not demeaning
B) Descriptive, not evaluative
C) General, not specific
D) Conjunctive, not disjunctive
Q4) Conjunctive statements are not connected and often create a roadblock interfering with effective communication.
A)True
B)False
Q5) Compare and contrast the different forms of specialized communication. How should each be used? Discuss, providing relevant examples where appropriate.
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Chapter 10: Working in Groups and Teams
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/21100
Sample Questions
Q1) How do you assess team performance? What are some questions you should use to evaluate team performance? Discuss, providing relevant examples where appropriate.
Q2) Compare and contrast groups and teams. How are they similar? How do they differ?
Q3) Emotional intelligence has been found to be an important factor in predicting team performance.
A)True
B)False
Q4) High performing teams are known for conflict avoidance.
A)True
B)False
Q5) A group with members whose personality types differ dramatically are likely to have more trouble with problem solving because they will have trouble looking at different sides of a particular issue.
A)True
B)False
Q6) Compare and contrast the different types of teams. Do certain types of teams work better in certain situations? Discuss, providing relevant examples where appropriate.
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Page 12
Chapter 11: Managing Conflict
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21101
Sample Questions
Q1) Healthy conflict can easily arise out of "forced" competition.
A)True
B)False
Q2) Assessing conflict may be accomplished by:
A) Identifying individual contributions.
B) Assessing the working of the overall system.
C) Determining recurring patterns inside the system.
D) All of the above
Q3) Culture is fairly stagnant and does not evolve over time.
A)True
B)False
Q4) The Avoidance approach to conflict is ________ on assertiveness and ________ on cooperation.
A) low; low
B) high; low
C) low; high
D) high; high
Q5) Describe the stages of conflict. What occurs at each stage? How can conflict be managed effectively during each of the stages? Discuss, providing relevant examples where appropriate.
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Chapter 12: Organizational Change
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21102
Sample Questions
Q1) Incremental change is far more difficult for those in the organization than is discontinuous change.
A)True
B)False
Q2) In order for comprehensive change to occur in any organization, attention must be given to both strategic change and grassroots change.
A)True
B)False
Q3) According to Golembiewski, OD philosophy includes which of the following values?
A) Responsibility only to oneself
B) Willingness to experiment
C) Closed communications
D) Private examination of conflicts
Q4) Organic structures are highly formalized, specialized, standardized, and centralized.
A)True
B)False
Q5) Discuss the ways in which people's normal resistance to change may be overcome. How might changes be implemented more successfully?
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Chapter 13: Representing the Organization on the Outside
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/21103
Sample Questions
Q1) The Office of Citizen Services and Innovative ________ helps governments at all levels choose the appropriate applications to meet their communication needs.
A) Communications
B) Technologies
C) Applications
D) Computing
Q2) Micro-blogging should be used:
A) In emergency situations
B) To get quick responses
C) To develop interest in emerging policies
D) All of the above
Q3) Which of the following is NOT a level of organization, as formulated by Thompson?
A) Technical
B) Organizational
C) Managerial
D) Institutional
Q4) Discuss the relationships between public agencies and legislators. What are some guidelines to develop effective relationships?
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Page 15
Chapter 14: Managing Behavior in the Public Interest
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30 Verified Questions
30 Flashcards
Source URL: https://quizplus.com/quiz/21104
Sample Questions
Q1) How can one manage organizational behavior in a manner that respects the rights of the individual, adheres to democratic principles, and engenders trust, commitment, and involvement?
Q2) Discuss the main tenets of the "new public service". How do they differ from traditional models?
Q3) In the public sector we should manage our own behavior and influence the behavior of others in a manner that is consistent with the public interest and the values of
A) Consultative approach
B) Democratic governance
C) Leadership
D) Capitalism
Q4) Citizens, unlike business customers, are committed to matters that go beyond their short-term interests and are willing to assume ________ for what happens in their neighborhoods and communities.
A) Drawbacks
B) Costs
C) Personal responsibility
D) Jurisdictional challenges
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