Nonprofit Management Solved Exam Questions
Course Introduction
Nonprofit Management explores the unique challenges and opportunities faced by organizations in the nonprofit sector. This course provides students with a comprehensive understanding of nonprofit governance, fundraising strategies, financial management, program evaluation, and stakeholder engagement. Emphasizing both theory and practical application, students will learn effective leadership techniques, ethical principles, and best practices for resource development and mission-driven impact. Through case studies and real-world examples, students will gain the skills needed to manage and lead nonprofits successfully in a constantly evolving social and economic landscape.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations 5th Edition by Robert
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14 Chapters
546 Verified Questions
546 Flashcards
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B. Denhardt
Chapter 1: Organizational Behavior As a Way of Thinking and Acting
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Sarah is trying to evaluate whether her supervisors are managing their units in a manner that supports employee development and performance. Which of the following levels of analysis is she engaging in?
A) individual B) group
C) organizational
D) systems
Answer: A
Q2) To be successful, executives at the top levels of government must have the ability to work with and through people.
A)True
B)False
Answer: True
Q3) To be effective, public administrators and nonprofit managers must lead and motivate others only within their organizations.
A)True
B)False
Answer: False
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Chapter 2: Knowing and Managing Yourself
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) The human value orientation views people and relationships in a negative manner.
A)True
B)False
Answer: False
Q2) All of the following were identified as self-imposed barriers to rising to leadership positions EXCEPT for ______.
A) overemphasis of personal goals
B) turning competitors into enemies
C) gaps in training
D) needing to lead alone
Answer: C
Q3) Social awareness is the ability to understand what one is feeling and how to direct those feelings.
A)True
B)False
Answer: False
Q4) The interpersonal level of self is motivated by self-interest.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Fostering Creativity and Innovation
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) It is relatively easy to kill creativity in an organization.
A)True
B)False
Answer: True
Q2) All of the following are characteristics of the creative process EXCEPT for ______.
A) long, rather than short in duration
B) ambiguous, rather than certain and concrete
C) oriented toward defining problems rather than finding short-term fixes
D) involving simple mental models to solve bigger problems
Answer: D
Q3) The biggest challenge facing public and private enterprises in the future will be the ______.
A) neutral pace and the separation of global society into individual systems
B) accelerating pace and complexity of global society operating as a massively interconnected system
C) decline of global society to operate as an interconnected system
D) decline of global society to operate as an individual system
Answer: B
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5
Chapter 4: Managing Stress
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) All of the following were identified as mechanisms to handle stress EXCEPT for ____.
A) social regulation
B) attitude adjustment
C) lifestyle adjustment
D) emotional regulation
Q2) Only women appear to have a broader repertoire of responses to stress, including affiliative, protective, and caretaking behaviors.
A)True
B)False
Q3) Which of the following jobs can cause high levels of stress?
A) jobs with great responsibility and little autonomy
B) jobs with little responsibility and little autonomy
C) jobs with great responsibility and great autonomy
D) jobs with little responsibility and great autonomy
Q4) The fight-or-flight response is the dominant behavioral response to stress among males.
A)True
B)False
Q5) Describe the various stages in the general adaptation syndrome.
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Chapter 5: Decision-Making
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) Describe the rational model of decision-making. Discuss, providing relevant examples where appropriate.
Q2) All of the following were identified as part of the focus group process EXCEPT for ______.
A) planning
B) recruiting
C) training
D) moderating
Q3) All of the following are phases in the rational model of decision-making EXCEPT for the ______.
A) pre-analysis phase
B) analytic phase
C) post-analysis phase
D) design phase
Q4) Nonprogrammed decisions are those that are ______.
A) programmed by authority
B) not programmed by authority
C) repetitive and routine
D) infrequent
Q5) Explain the RAPID technique of decision-making.
Page 7
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Chapter 6: Motivation and Engagement
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Sample Questions
Q1) Researchers have argued that an overall management that emphasizes a participative approach is positively related to employee motivation and performance.
A)True
B)False
Q2) All of the following are assumptions of Theory X EXCEPT for ______.
A) people are resistant to change
B) workers lack ambition
C) workers are basically gullible and not bright
D) workers are creative
Q3) Which of the following are perspectives of motivation?
A) need theories, expectancy theories, goal-setting theories, and equity theories
B) equity theories, need theories, equality theories, and goal-setting theories
C) need theories, expectancy theories, manipulation theories, and goal-setting theories
D) equity theories, equality theories, need theories, and expectancy theories
Q4) There is no need to differentiate between job satisfaction and motivation.
A)True
B)False
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8
Chapter 7: Leadership in Public Organizations
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) The transactional leader exchanges rewards for services rendered so as to improve subordinates' job performance.
A)True
B)False
Q2) Charismatic leadership in whatever its form constitutes a moral "slippery slope."
A)True
B)False
Q3) The two dimensions in the leadership grid are ______.
A) concern for organization and employees
B) concern for production and people
C) concern for people and profits
D) concern for productivity and people
Q4) Despite younger leaders and older leaders growing up in quite different eras, their formative experiences with respect to leadership are remarkably similar.
A)True
B)False
Q5) Explore what part power plays in leadership. Do different styles of leadership access or use power differently?
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Chapter 8: Power and Organizational Politics
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) All of the following are bases of power EXCEPT for ______.
A) coercive power
B) reward power
C) valid power
D) referent power
Q2) Machiavelli is commonly known for the philosophy of "the end justifies the means." What has been his legacy? Name a recent leader who was considered "Machiavellian."
Q3) Compare and contrast the different sources or bases of power.
Q4) Positive organizational politics is more about self-interest and manipulation and less about emotional health and intelligence.
A)True
B)False
Q5) According to Max Weber, the ______ type of power is where laws and constitutional processes create legitimate authority.
A) charismatic
B) non-traditional
C) legal-rational
D) traditional
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Chapter 9: Communicating Effectively With Others
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) Variation in our tone of voice or in its pitch, expression, or rate of speed is known as
A) paralinguistics
B) occulesics
C) linguistics
D) kinesics
Q2) Identify some of the barriers to effective communication.
Q3) Women are more cooperative and team oriented than men in the workplace.
A)True
B)False
Q4) ______ behavior occurs when a person feels or anticipates some sort of threat.
A) Stereotyping
B) Offensive
C) Threatening
D) Defensive
Q5) Interpreting the behavior of someone who is culturally different without considering cultural context is fraught with danger.
A)True
B)False
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Chapter 10: Working in Groups and Teams
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Which of the following roles of leaders includes providing training and encouragement to participants?
A) initiators
B) models
C) coaches
D) managers
Q2) A team that is geographically disperse and relies on information technology to function is called a ______.
A) virtual team
B) dynamic team
C) project team
D) self-directed team
Q3) Compare and contrast the different types of teams. Do certain types of team work better in certain situations? Discuss, providing relevant examples where appropriate.
Q4) Commitment from top management is imperative.
A)True
B)False
Q5) Compare and contrast groups and teams. How are they similar? How do they differ?
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Chapter 11: Managing Conflict
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) Compare and contrast the theories of conflict. What are some advantages and disadvantages of each? Discuss, providing relevant examples where appropriate.
Q2) Until the 1940s, the role of the manager was to eliminate conflict in the workplace, usually by punishing the perceived initiators.
A)True
B)False
Q3) Many managers feel too secure to stir up conflict among their subordinates.
A)True
B)False
Q4) Which of the following theories of conflict holds that people evaluate their interpersonal relationships in terms of their value?
A) attribution theory
B) systems theory
C) social exchange theory
D) evaluation theory
Q5) The public administrator often is placed in the role of deciding among conflicting priorities and is drawn into the center of the conflict. Why is this so? What can an administrator do in these situations?
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Chapter 12: Organizational Culture and Change
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Sample Questions
Q1) What is organizational culture? How is it created or formed? What does it consist of? Discuss, providing relevant examples where appropriate.
Q2) Incremental change is far more difficult for those in the organization than is discontinuous change.
A)True
B)False
Q3) Which of the following disciplines focuses on the way in which we see the world?
A) personal mastery
B) shared vision
C) mental models
D) systems thinking
Q4) ______ changes are highly analytical, technical, and help establish the momentum for change.
A) Incremental
B) Discontinuous
C) Strategic
D) Crisis
Q5) Explore the different efforts to conceptualize change and to suggest strategies for change. Discuss, providing relevant examples where appropriate.
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Chapter 13: Representing the Organization on the Outside
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Sample Questions
Q1) Amber Alerts and Twitter are examples of ______.
A) wikis
B) microblogging
C) RSS
D) podcasts
Q2) What is the first step in implementing a new information technology?
A) develop metrics to evaluate the success of the application
B) clearly define the goals and objectives of the application
C) compare results to your objectives
D) engage citizens and address short-term issues
Q3) Which of the following levels of organization mediates between the technical group and top management?
A) technical
B) organizational
C) managerial
D) institutional
Q4) Discuss the relationships between public agencies and legislators. What are some guidelines to develop effective relationships?
Q5) What are networks? Why are they important in the delivery of services?
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Chapter 14: Managing Behavior in the Public Interest
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35 Flashcards
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Sample Questions
Q1) Productivity improvement, process reengineering, and performance measurement are seen as important tools in designing ______.
A) democracy
B) management systems
C) constitution
D) goals
Q2) The public service should discourage creating processes and arenas in which citizens can engage with one another.
A)True
B)False
Q3) Which of the following themes is recurrent in the chapter and discussion on new public service?
A) entrepreneurship
B) privatization
C) inclusion
D) leadership
Q4) Discuss the importance of being culturally competent.
Q5) Discuss the main tenets of the "new public service." How do they differ from traditional models?
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