Nonprofit Management Solved
Exam Questions
Course Introduction
Nonprofit Management explores the unique challenges and opportunities inherent in running nonprofit organizations. The course covers key topics such as mission-driven leadership, fundraising, strategic planning, governance, volunteer management, budgeting, marketing, and program evaluation. Students will learn practical skills to effectively manage resources, engage stakeholders, and ensure organizational accountability. Through case studies and real-world projects, participants will develop a deeper understanding of how to lead and sustain successful nonprofits in diverse settings.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations 3rd Edition by Robert
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14 Chapters
487 Verified Questions
487 Flashcards
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Page 2
B. Denhardt
Chapter 1: Organizational Behavior As a Way of Thinking and Acting
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Rensis Likert refers to managers as the __________.:
A) Focal point
B) Trend setter
C) Leader
D) Linking pin
Answer: D
Q2) Identify the skills that are critical to managerial success in government. Pick five skills to discuss in detail. Why did you choose these skills? What makes them important? Answer: varies
Q3) Sarah is trying to evaluate whether her supervisors are managing their units in a manner that supports employee development and performance. Which of the following levels of analysis is she engaging in??
A) Individual
B) Group
C) Organizational
D) Systems
Answer: A
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Page 3
Chapter 2: Knowing and Managing Yourself
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Brenda exhibits self-control, is trustworthy, adaptable, open to change and has a strong desire to achieve. Which component of emotional intelligence is she exhibiting?
A) Self-management
B) Self-awareness
C) Social awareness
D) Social management
Answer: A
Q2) Which psychologist described several aspects of the human psyche based on the way in which we take in and process information?
A) Ivan Pavlov
B) Abraham Maslow
C) Carl Jung
D) Sigmund Freud
Answer: C
Q3) People who do not trust others often are viewed by others as untrustworthy themselves.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Fostering Creativity
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) In terms of roles people can play, the four types of creativity types are:
A) Innovation, Sublimation, Extension and Duplication
B) Innovation, Synthesis, Extension and Duplication
C) Invention, Sublimation, Synthesis and Implementation
D) Incubation, Idealization, Synthesis and Verfication
Answer: B
Q2) The effect of workload pressure on creativity is:
A) Positively correlated
B) Negatively correlated
C) Difficult to gauge
D) Minimal; these are two different concepts
Answer: C
Q3) In order to create a culture of innovation, organizations often have to:
A) Hire consultants
B) Modify or create new myths, stories, language and metaphors
C) Establish success parameters
D) Modify employee expectations
Answer: B
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5
Chapter 4: Managing Stress
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) There are four stages in the General Adaptation Syndrome
A)True
B)False
Q2) What is the estimated absenteeism linked to stress related issues?
A) Less than 10%
B) Roughly 50%
C) Roughly 60%
D) More than 70%
Q3) Which of the following may be considered primarily emotional coping strategies?
A) Withdrawing from others
B) Spending less time with family
C) Sleeping less to work more
D) Setting priorities
Q4) Which of the following is a symptom of stress?
A) Unusual laughter
B) Eccentric behavior
C) Overeating
D) Shallow breathing
Q5) "Stress can be beneficial." Do you agree or disagree? Please justify your position, providing relevant examples where appropriate.
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Chapter 5: Decision Making
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Decision making is not a random process.
A)True
B)False
Q2) "Organizations could be viewed as having a collection of choice opportunities, solutions looking for problems, and participants looking for work". Which model best represents this statement?
A) The rational model
B) The organizational model
C) The geo-political model
D) The garbage can model
Q3) Which of the following is not a phase in the rational model of decision making?
A) Pre-Analysis Phase
B) Analysis Phase
C) Post-Analysis Phase
D) Design Phase
Q4) In terms of ensuring quality in a decision:
A) We should engage only a few select individuals
B) We should engage a wide variety of individuals
C) We should only engage the primary decision maker
D) None of the above
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Chapter 6: Motivating Self and Others
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) TMT is short for "temporal motivation theory" and relates the expectancy of a person that a particular action will be rewarded, and the amount of the payout that will be received, with how long that person is willing to wait to receive the expected payout.
A)True
B)False
Q2) Much of the theoretical base of the field of organizational behavior assumes that behavior is:
A) Classifiable in categories
B) Manipulated if the causes are understood clearly
C) Purposeful or goal directed
D) Dependent on motivational levels
Q3) McClelland found that those with high achievement needs perform better when they are working on ______________ tasks, want feedback on how well they are doing, and take personal responsibility for their ___________.
A) Moderately difficult; performance
B) Extremely difficult; motivation
C) Easy; motivation
D) Easy; performance
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8
Chapter 7: Leadership in Public Organizations
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) In earlier studies of leadership, factors such as age, height, weight, and appearance seemed to have everything to do with leadership.
A)True
B)False
Q2) Charismatic leadership in whatever its form constitutes a moral "slippery slope."
A)True
B)False
Q3) ________ leadership occurs when leaders and followers engage with one another in such a way that they raise one another to higher levels of morality and motivation.
A) Moral
B) Transactional
C) Transformational
D) Powerful
Q4) Which of the following is NOT a dimension of emotional intelligence?
A) Managing emotions
B) Empathy
C) The ability to cry
D) Handling relationships
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Page 9
Chapter 8: Power and Organizational Politics
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Renee is able to influence others by providing positive outcomes and preventing negative ones. What type of power base does she have?
A) Reward power
B) Coercive power
C) Expert power
D) Legitimate power
Q2) Politics involves efforts both to gain power and to limit or balance the power of others.
A)True
B)False
Q3) ________ power occurs where there are differing spheres of influence between parties.
A) Overt
B) Integral
C) Intercursive
D) None of the above
Q4) Is power a positive or destructive force? Does it vary based on the situation? Discuss, bringing in relevant examples where appropriate.
Q5) Compare and contrast the different sources or bases of power.
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Chapter 9: Communicating Effectively With Others
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) Variations in our tone of voice or in its pitch, expression, or rate of speed is known as:
A) Paralinguistics
B) Occulesics
C) Linguistics
D) Kinesics
Q2) Which of the following is NOT one of the "six C's" developed for effective managerial writing?
A) Courtesy
B) Clearness
C) Confidence
D) Correctness
Q3) In some cases, some degree of ambiguity might be necessary because of the particular circumstances of the communicator.
A)True
B)False
Q4) Detail the best practices for oral communication. When should it be used? When should it be avoided? Discuss, providing relevant examples where appropriate.
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11
Chapter 10: Working in Groups and Teams
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34 Flashcards
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Sample Questions
Q1) Detail the indicators of positive and negative experiences in teamwork. How might your optimize team performance? Discuss, providing relevant examples where appropriate.
Q2) A potential cause for team conflict may be:
A) Personality differences
B) Overly emotional team members
C) Both A & B
D) None of the above
Q3) Which of the following is NOT a type of structural design found in team performance objectives?
A) Problem resolution
B) Experimentation
C) Creativity
D) Tactical Execution
Q4) A group with members whose personality types differ dramatically are likely to have more trouble with problem solving because they will have trouble looking at different sides of a particular issue.
A)True
B)False
Q5) Compare and contrast groups and teams. How are they similar? How do they differ?
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Chapter 11: Managing Conflict
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Conflict:
A) Causes stress in the workplace.
B) Fosters tension and unhappiness in the workplace.
C) Fosters creativity in the workplace.
D) Causes interpersonal challenges in the workplace.
Q2) Culture is fairly stagnant and does not evolve over time.
A)True
B)False
Q3) Jonathan is interested in his own position and views the world as a zero-sum game with winners and losers. What is most likely his approach to conflict?
A) Competition
B) Avoidance
C) Accommodation
D) Collaboration
Q4) Which of the following is NOT a principle of healthy conflict?
A) Create meaningful conversation
B) Make it material
C) Focus on the future
D) Pursue a noble purpose
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Chapter 12: Organizational Change
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Compare and contrast the attributes needed by managers to effectively introduce change with what is needed to build great public organizations.
Q2) According to Golembiewski, OD philosophy includes which of the following values?
A) Responsibility only to oneself
B) Willingness to experiment
C) Closed communications
D) Private examination of conflicts
Q3) ________ is what we describe when people ask us what ideas govern our actions.
A) Espoused theory
B) Theory-in-use
C) Spoken theory
D) Governing theory
Q4) Where organizational members face routine or repetitive issues, ________ learning is appropriate.
A) Double-loop
B) Basic
C) Repetitive
D) Single-loop
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Page 14
Chapter 13: Representing the Organization on the Outside
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Sample Questions
Q1) Blogs should be used as another avenue for press releases.
A)True
B)False
Q2) One of the costs associated with citizen involvement includes:
A) Desensitizing people to emerging problems
B) Decreases the accountability of the public
C) Views expressed might not be representative of the majority
D) People are less likely to "buy in" to solutions
Q3) Which of the following levels of organization is concerned with the actual task of the organization?
A) Technical
B) Organizational
C) Managerial
D) Institutional
Q4) Which of the following is NOT a way in which public agencies interact with elected officials in the legislature?
A) Legislators exercise "oversight" of agency activities
B) Public agencies provide helpful assistance in developing policies
C) The legislature defines the limits and boundaries of public agency activities
D) Public agencies make demands of legislators
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Chapter 14: Managing Behavior in the Public Interest
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) In the public sector we should manage our own behavior and influence the behavior of others in a manner that is consistent with the public interest and the values of
A) Consultative approach
B) Democratic governance
C) Leadership
D) Capitalism
Q2) Public servants are more likely to treat citizens with respect if they also are treated with respect by those who manage public agencies.
A)True
B)False
Q3) If productivity is the key that propels an organization into profitability, why is it that in the new public service, we should value people and not just productivity?
Q4) What is the importance of valuing citizenship and public service above entrepreneurship?
Q5) In the context of the "new public service" what is the significance of serving citizens and not treating them as customers?
Q6) Describe the "new public service: and how it has evolved.
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