Nonprofit Management Exam Preparation Guide
Course Introduction
Nonprofit Management provides students with a comprehensive understanding of the leadership, strategy, and operational challenges unique to nonprofit organizations. The course explores topics such as organizational governance, fundraising, program development, financial stewardship, volunteer management, marketing, and legal considerations. Through case studies and practical exercises, students learn effective techniques for managing staff and volunteers, measuring impact, fostering community relationships, and ensuring sustainable organizational growth within the nonprofit sector.
Recommended Textbook Management 10th Edition by Richard L. Daft
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20 Chapters
3832 Verified Questions
3832 Flashcards
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2
Chapter 1: Innovative Management for a Changing World
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216 Verified Questions
216 Flashcards
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Sample Questions
Q1) The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler.This is an example of which of the following roles?
A)Liaison role
B)Figurehead role
C)Negotiator role
D)Leader role
E)Monitor role
Answer: B
Q2) All managers have to pay attention to costs and according to research,the best way to improve organizational effectiveness is by severe cost cutting.
A)True
B)False
Answer: False
Q3) ____________________ involves assigning tasks,grouping tasks into departments,delegating authority,and allocating resources across the organization.
Answer: Organizing
Q4) Identify the four functions of management.
Answer: Planning,organizing,Leading,and controlling.
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) The concept that the whole is greater than the sum of its parts is known as ____________________.
Answer: synergy
Q2) Weber's vision of organizations that would be managed on an impersonal,rational basis is called a(n)____________________.
Answer: bureaucracy
Q3) ____________________ refers to the field of management that specializes in the physical production of goods or services.
Answer: Operations management
Q4) Mary Parker Follett contributed to which field?
A)Humanistic approach
B)Scientific management approach
C)Total quality management approach
D)Quantitative approach to management
E)Systems approach to management
Answer: A
Q5) ____________________ is considered the "father of scientific management."
Answer: Frederick W.Taylor
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Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) The problem Melissa faced was
A)culture gap.
B)structural instability.
C)environmental uncertainty.
D)company transformation.
E)legal problems.
Answer: C
Q2) The raw materials that organizations use to produce its outputs are provided by customers.
A)True
B)False
Answer: False
Q3) An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a(n)
A)pressure group.
B)legal group.
C)political influence group.
D)social group.
E)none of these.
Answer: A
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Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) All of the following are components of cultural intelligence,EXCEPT:
A)Physical
B)Cognitive
C)Emotional
D)Analytical
E)All of these
Q2) MNCs that are truly world-oriented and favor no specific country are considered
Q3) A foreign terrorist kidnaps your firm's marketing VP while the VP is in the host country.This is a harsh example of
A)economic development.
B)infrastructure.
C)political risk.
D)international law.
E)social risk.
Q4) The least costly and least risky direct investment is called a greenfield venture.
A)True
B)False
Q5) List the four stages of globalization.
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Chapter 5: Managing Ethics and Social Responsibility
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Sample Questions
Q1) ___________ responsibility is purely voluntary and guided by a company's desire to make social contributions not mandated by economics,law,or ethics.
Q2) ____ is NOT included in the model of personal moral development described in your text.
A)Preconventional level
B)Conventional level
C)Principled level
D)Postconventional level
E)All of these are included in the model
Q3) Economic development that generates wealth and meets the needs of the current population while preserving the environment for the needs of future generations refers to sustainability.
A)True
B)False
Q4) Most ethical dilemmas in business involve a conflict between stakeholders and shareholders.
A)True
B)False
Q5) List three examples of primary stakeholders.
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Chapter 6: Managing Small Business Start-Ups
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Sample Questions
Q1) The advantage of buying an existing business is the ability to develop and design the business in the entrepreneur's own way.
A)True
B)False
Q2) The majority of the incubators are operated by
A)large corporations.
B)non-profit organizations.
C)small businesses.
D)international businesses.
E)college drop-outs.
Q3) ____ refers to borrowing money that has to be repaid in order to start a business.
A)Venture capital
B)Debt financing
C)Equity financing
D)Franchising
E)Licensing
Q4) Name and describe the five different categories of small business owners.
Q5) An unincorporated business owned by an individual for profit is known as a(n)____________________.
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Chapter 7: Managerial Planning and Goal Setting
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Sample Questions
Q1) Which of these is(are)primarily concerned with tactical goals/plans?
A)Middle management
B)Board of directors
C)Consultants
D)Senior management
E)Lower management
Q2) "We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's A)mission.
B)strategic goals.
C)tactical goals.
D)strategic plans.
E)tactical plans.
Q3) ____________________ plans are used to provide guidance for work-related tasks that are performed repeatedly within the organization.
Q4) A(n)____________________ is a broadly stated definition of basic business scope and operations that distinguishes the organization from others of a similar type.
Q5) List the five characteristics of effective goals.
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Chapter 8: Strategy Formulation and Execution
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Sample Questions
Q1) The three levels of strategy are business,corporate,and global.
A)True
B)False
Q2) The mix of business units and product lines that fit together in a logical way to provide synergy and competitive advantage for the corporation pertains to portfolio strategy.
A)True
B)False
Q3) Top managers and chief executives have the final responsibility for strategic planning.
A)True
B)False
Q4) The Internet tends to lower the bargaining power of suppliers.
A)True
B)False
Q5) In strategy implementation,leadership is the ability to influence people to adopt the new behaviors needed.
A)True
B)False
Q6) Differentiate between strategy formulation and strategy implementation.
Page 10
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Chapter 9: Managerial Decision Making
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Sample Questions
Q1) Personal ____ style refers to differences among people with respect to how they perceives problems and make decisions.
A)risk taking
B)behavior
C)decision
D)strategic
E)analysis
Q2) Making a choice is the most significant part of the decision-making process.
A)True
B)False
Q3) The ____ is the individual who is assigned the role of challenging assumptions made by the group.
A)group gadfly
B)multiple advocate
C)devil's advocate
D)brainstormer
E)inferior member
Q4) List and describe the four basic assumptions of the political model.
Q5) Explain the difference between programmed and nonprogrammed decisions and give an example of each.
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Chapter 10: Designing Adaptive Organizations
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Sample Questions
Q1) ____ works best in a stable organizational environment.
A)A loose organizational structure
B)A vertical structure
C)An organic structure
D)A horizontal structure
E)A loose organizational structure or an organic structure
Q2) ____ is an organization structure that divides the major functions of the organization into separate companies.
A)The diversification approach
B)The team approach
C)The virtual network approach
D)The BCG approach
E)The functional approach
Q3) ____ refers to a clearly defined line of authority in the organization that includes all employees.
A)Scalar principle
B)Unity of command
C)Work specialization
D)Division of labor
E)Span of management
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Chapter 11: Managing Change and Innovation
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Sample Questions
Q1) Traditional organizations have an internal culture of playfulness,freedom,challenge,and grass-roots participation.
A)True
B)False
Q2) ____________________ is defined as the adoption of a new idea or behavior by an organization.
Q3) Today's most successful companies are including ____ directly in the product and service development process.
A)employees
B)internal buyers
C)competitors
D)customers
E)all of these
Q4) Innovation requires the coordination that occurs with the ____.
A)top-down approach
B)bottom-up approach
C)horizontal linkage model
D)time-based approach
E)vertical approach
Q5) List the four reasons why employees tend to resist change.
Page 13
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Chapter 12: Managing Human Resources
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Sample Questions
Q1) Affirmative action requires that an employer take positive steps to guarantee promotion from within.
A)True
B)False
Q2) List the four steps in attracting an effective workforce.
Q3) Restructuring refers to intentionally reducing the company's workforce to the point where the number of employees is deemed to be right for the company's current situation.
A)True
B)False
Q4) Job evaluation comprises the steps of observing and assessing employee performance,recording the assessment,and providing feedback to the employee.
A)True
B)False
Q5) A policy requiring employers to take positive steps to guarantee equal employment opportunities for people within protected groups is known as
Q6) ____________________ is incentive pay that ties at least part of compensation to employee effort and performance.
Page 14
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Chapter 13: Managing Diversity
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Sample Questions
Q1) Which of the following refers to a higher ranking,senior organizational member who is committed to providing upward mobility and support to a protégé's professional career?
A)Sponsor
B)Mentor
C)Expatriate
D)Delegate
E)Advisor
Q2) ____ is(are)categories of sexual harassment.
A)Inappropriate/offensive
B)Coercion with threat of punishment
C)Solicitation with promise of reward
D)Generalized
E)All of these
Q3) List the five categories or forms of sexual harassment.
Q4) Uncovering diversity problems,strengthening top management commitment,choosing solutions to fit a balanced strategy,and demanding results are all steps to implementing a diversity plan.
A)True
B)False
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Chapter 14: Understanding Individual Behavior
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194 Flashcards
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Sample Questions
Q1) Locus of control refers to an individual's belief that he or she can successfully accomplish a specific task or outcome.
A)True
B)False
Q2) Which of the following refers to a change in behavior or performance that occurs as the result of experience?
A)Stress
B)Conceptualization
C)Observation
D)Learning
E)Distortion
Q3) If Ben is tense,nervous,depressed and insecure,he would tend to be rated as low on which of these factors?
A)Agreeableness
B)Conscientiousness
C)Emotional stability
D)Openness to experience
E)Extroversion
Q4) A positive attitude toward one's job is called ____________________.
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Chapter 15: Leadership
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183 Flashcards
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Sample Questions
Q1) Which of the following is a passive,independent,critical thinker?
A)Conformist
B)Passive follower
C)Pragmatic survivor
D)Effective follower
E)Alienated follower
Q2) The ability to influence people toward the attainment of goals is known as ____________________.
Q3) According to the situational theory of Hersey and Blanchard,which of the following leader styles matches up best with low readiness subordinates?
A)Delegating style
B)Selling style
C)Telling style
D)Participating style
E)None of these
Q4) Interactive leadership has been found to be more common among female leaders.
A)True
B)False
Q5) Describe the five bases of power typical in organizations.
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Chapter 16: Motivating Employees
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Sample Questions
Q1) ____ refers to a reward given by another person.
A)An intrinsic reward
B)An internal reward
C)An extrinsic reward
D)A valued reward
E)A charity
Q2) List the three needs proposed by Clayton Alderfer.
Q3) Which of the following is the administration of a pleasant and rewarding consequence following a desired behavior?
A)Avoidance learning
B)Punishment
C)Positive reinforcement
D)Extinction
E)Suspension
Q4) The idea that failure to meet a high-order need may cause a regression to an already satisfied lower-order need was put forth by Maslow.
A)True
B)False
Q5) List the four content theories discussed in your text.
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Chapter 17: Managing Communication
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Sample Questions
Q1) Routine messages tend to be simple and straightforward,such as conveying data or statistics.
A)True
B)False
Q2) To be effective communicators,managers should:
A)Focus primarily on enhancing downward communication in the organization
B)Enhance lateral communication opportunities by encouraging teams
C)Limit use of communication technology
D)Strictly push for face-to-face communication
E)Encourage the use of multiple channels of communication
Q3) Sharon is a part of a software engineering team.Her task is to develop a diagnostic program for the medical profession.This is a very complex task.What type of communication structure would work best for her group?
A)Linear
B)Centralized
C)Decentralized
D)Focused
E)All of these
Q4) Describe the difference between centralized networks and decentralized networks.
Q5) List the five types of upward communication.
19
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Chapter 18: Leading Teams
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Sample Questions
Q1) The term ____________________ refers to a team member who attains benefit from team membership but does not do a proportionate share of the work.
Q2) The ____________________ style to handle conflict involves a low degree of assertiveness and a high degree of cooperation.
Q3) The four common ways in which norms develop for controlling and directing behavior are critical events,primacy,carryover behaviors,and implicit statements.
A)True
B)False
Q4) Task conflict refers to interpersonal incompatibility that creates tension and personal animosity among people.
A)True
B)False
Q5) Although diversity contributes to higher levels of agreement in a team setting,it also results in reduced creativity.
A)True
B)False
Q6) Discuss the differences between groups and teams.
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Page 20
Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) Which quality control technique uses a five-step methodology to define,measure,analyze,improve,and control processes,otherwise referred to as DMAIC?
A)Quality circles
B)Six Sigma
C)Benchmarking
D)Balanced scorecard
E)Continuous improvement
Q2) A control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets is called the ____________________.
Q3) The return on total assets (ROA)is an activity ratio that is the percentage returned to investors on total assets.
A)True
B)False
Q4) An activity ratio that measures how many times the inventory is turned over to meet the total sales figure is called the inventory turnover.
A)True
B)False
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Chapter 20: Managing the Value Chain, Web 20, and E-Business
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154 Verified Questions
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Sample Questions
Q1) A small or medium-sized automated production line that can be adapted to produce more than one product line is known as a(n)____________________.
Q2) _________ is used to analyze data and extract useful insights,patterns,and relationships that might be significant to managers.
Q3) Radio-frequency identification uses electronic tags that can identify and track individual items such as books,automobiles,or even people.
A)True
B)False
Q4) Discuss the new generation of IT: Blogs and social networking.What are your personal experiences with these technologies?
Q5) ____ is a facilities layout in which the product remains in one position.
A)A fixed-position layout
B)A product layout
C)A process layout
D)A cellular layout
E)All of these
Q6) ____________________ systems are designed to reduce the level of an organization's inventory to zero.
Page 22
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