Nonprofit Leadership and Management Exam Bank
Course Introduction
Nonprofit Leadership and Management explores the unique challenges and opportunities facing leaders in the nonprofit sector. The course covers core topics such as governance, strategic planning, fundraising, financial oversight, organizational development, and human resource management within nonprofit organizations. Students will learn best practices for ethical leadership, board relations, volunteer coordination, program evaluation, and advocacy. Through case studies and practical projects, participants will gain skills to effectively lead mission-driven organizations and create positive social impact in diverse communities.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations 5th Edition by Robert B. Denhardt
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14 Chapters
546 Verified Questions
546 Flashcards
Source URL: https://quizplus.com/study-set/1108
Page 2
Chapter 1: Organizational Behavior As a Way of Thinking and Acting
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/21788
Sample Questions
Q1) The importance of human cooperation in organizations was emphasized in the Hawthorn study's definition of a formal organization.
A)True
B)False
Answer: False
Q2) Frederick Taylor was greatly concerned with employee motivation.
A)True
B)False
Answer: False
Q3) Martha has specialized expertise in agency programs and operations. Which of the following effective management characteristics was she most likely hired for?
A) interpersonal sensitivity
B) technical competence
C) action orientation
D) strategic view
Answer: B
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Page 3
Chapter 2: Knowing and Managing Yourself
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Which of the following identifies the underlying tendency that the individual has to behave in certain ways regardless of circumstances or presence of others?
A) interpersonal orientation
B) self-disclosure
C) career orientation
D) locus of control
Answer: A
Q2) The human value orientation views people and relationships in a negative manner.
A)True
B)False
Answer: False
Q3) The feeler needs a thinking type to persuade and conciliate feelings, to arouse enthusiasm and to sell or advertise, and to teach and forecast.
A)True
B)False
Answer: False
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Chapter 3: Fostering Creativity and Innovation
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/21790
Sample Questions
Q1) Creativity and innovation are considered to be the same phenomenon.
A)True
B)False
Answer: False
Q2) To be creative, it is often necessary to have an understanding of the current situation.
A)True
B)False Answer: True
Q3) Which of the following is a way to enhance positive emotions at work?
A) Providing background music
B) Humor
C) Meditation
D) All of these
Answer: D
Q4) In matrix analysis, a three-dimensional "idea box" is used to explore new ideas or alternatives.
A)True
B)False
Answer: False
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Chapter 4: Managing Stress
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/21791
Sample Questions
Q1) If people are given accurate and complete information about the nature of the work prior to hiring, then they are more likely to ______.
A) have realistic expectations but lower levels of job satisfaction
B) have unrealistic expectations and higher levels of job satisfaction
C) have realistic expectations and higher levels of job satisfaction
D) have unrealistic expectations and lower levels of job satisfaction
Q2) All of the following diseases are either linked to or found to be worsened by stress EXCEPT for ______.
A) arthritis
B) hypertension
C) liver degeneration
D) heart attacks
Q3) The Yerkes-Dodson law suggests that when ______.
A) stress levels are too high, performance will suffer
B) stress levels are too low, performance will suffer
C) stress levels are too high, performance will increase
D) stress levels are too low, performance will increase
Q4) Stress can be a cause of workplace violence.
A)True
B)False
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Chapter 5: Decision-Making
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/21792
Sample Questions
Q1) "Organizations could be viewed as having a collection of choice opportunities, solutions looking for problems, and participants looking for work." Which model best represents this statement?
A) the rational model
B) the organizational model
C) the geopolitical model
D) the garbage can model
Q2) Describe the rational model of decision-making. Discuss, providing relevant examples where appropriate.
Q3) Which of the following models is most readily understood by defining what is and what is not?
A) incrementalism
B) government politics model
C) organizational process model
D) rational model
Q4) Nonprogrammed decisions involve difficult problem solving.
A)True
B)False
Q5) Compare and contrast programmed decisions and nonprogrammed decisions.
Page 7
Q6) Explain the RAPID technique of decision-making.
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Chapter 6: Motivation and Engagement
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43 Verified Questions
43 Flashcards
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Sample Questions
Q1) Theory Y is based on the recognition that people need opportunities at work to satisfy not only lower-level needs for wages and decent working conditions, but also ______.
A) higher-level social and ego needs
B) recognition of a job well done
C) a reward system that goes beyond such means
D) higher-level needs for self-actualization
Q2) Aldefer suggested that Maslow's hierarchy may be collapsed from five levels to which three types of needs?
A) existence, relatedness, and dynamism
B) existence, relatedness, and growth
C) dynamism, relatedness, and growth
D) existence, creation, and dynamism
Q3) Baby boomers grew up in the post-WWII era, with general prosperity. They represent the largest generational group in the workplace and tend to embrace change and personal growth and to question rules.
A)True
B)False
Q4) Discuss Marcum's arguments on the flaws in motivational theories.
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Page 8
Chapter 7: Leadership in Public Organizations
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) The transactional leader exchanges rewards for services rendered so as to improve subordinates' job performance.
A)True
B)False
Q2) Leadership is exercised by the person in the group who energizes the group, whether or not he or she carries the title of "leader."
A)True
B)False
Q3) All of the following were identified as cultural dimensions comprising the GLOBE model EXCEPT for ______.
A) performance orientation
B) human orientation
C) unassertiveness
D) uncertainty avoidance
Q4) Leaders tended to be more intelligent, more dependable or responsible, and more active in social situations than others.
A)True
B)False
Q5) What makes a good leader?
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Chapter 8: Power and Organizational Politics
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) All of the following are ways for managers to create and maintain power EXCEPT for ______.
A) doing favors for people
B) discouraging people from emulating managers
C) reinforcing the perceived dependency of others on managers for rewards, assistance, and protection
D) building reputations as experts
Q2) People who have and exercise power have a number of personal qualities, including ______.
A) ambition
B) self-knowledge
C) confidence
D) all of these
Q3) Karen believes that she has the capacity to do the work. She is exhibiting which of the following levels of employee empowerment?
A) meaning
B) competence
C) self-determination
D) impact
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Page 10
Chapter 9: Communicating Effectively With Others
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/21796
Sample Questions
Q1) The key to effective persuasion is the ______ of the source.
A) position
B) credibility
C) authority
D) sincerity
Q2) What is the work-life balance? Does it affect the ability of women to have a strong presence in an organization? Why or why not?
Q3) People from North America and Europe tend to ______ eye contact when speaking with others, whereas people from Asia ______ eye contact.
A) encourage; discourage
B) maintain; avoid
C) encourage; discourage,
D) avoid; maintain
Q4) Demeaning messages create barriers between people, but the barriers do not remain in place for a long period of time.
A)True
B)False
Q5) Identify some of the barriers to effective communication.
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Chapter 10: Working in Groups and Teams
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37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/21797
Sample Questions
Q1) Jamal encourages risk taking and is appreciated for his or her candor and openness. He is most likely a ______.
A) challenger
B) communicator
C) collaborator
D) contributor
Q2) A _____ serves the purpose of breaking down the barriers that exist in a hierarchical organization with a long history of division of labor and division of tasks.
A) virtual team
B) cross-functional team
C) process improvement team
D) self-directed team
Q3) Internal dimensions include ______.
A) age
B) income
C) marital status
D) appearance
Q4) Compare and contrast groups and teams. How are they similar? How do they differ?
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Page 12
Chapter 11: Managing Conflict
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/21798
Sample Questions
Q1) Emotional reaction such as anger, hostility, frustration, pain, or anxiety is most likely to occur during which stage of conflict?
A) frustration
B) conceptualization
C) behavior
D) outcome
Q2) According to the attribution theory of conflict, satisfied individuals are more likely to attribute the causes of their problems to flaws in other parties or in their situations.
A)True
B)False
Q3) All of the following are principles of healthy conflict EXCEPT for ____.
A) creating meaningful conversation
B) making it material
C) focusing on the future
D) pursuing a noble purpose
Q4) The public administrator often is placed in the role of deciding among conflicting priorities and is drawn into the center of the conflict. Why is this so? What can an administrator do in these situations?
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Page 13
Chapter 12: Organizational Culture and Change
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/21799
Sample Questions
Q1) Explore the different efforts to conceptualize change and to suggest strategies for change. Discuss, providing relevant examples where appropriate.
Q2) Organic structures are highly formalized, specialized, standardized, and centralized.
A)True
B)False
Q3) OD represents a particular philosophy. According to Golemniewski (1972), what values are included in this philosophy?
Q4) The team learning discipline enables people to see how human actions are connected through a system of interrelated events.
A)True
B)False
Q5) Force field analysis is a useful tool for evaluating a large number of interrelated forces and tracking their likely effects in the future.
A)True
B)False
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Chapter 13: Representing the Organization on the Outside
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/21800
Sample Questions
Q1) Amber Alerts and Twitter are examples of ______.
A) wikis
B) microblogging
C) RSS
D) podcasts
Q2) Public distrust of government probably has decreased the attention that legislators pay to agency activities.
A)True
B)False
Q3) During presentations before the legislature, you should ______.
A) take your time and thoroughly answer all questions
B) when necessary, reinforce other's testimony through repetition
C) prepare a fact-based opening statement
D) always offer refreshments
Q4) More active forms of citizen involvement include ______.
A) community workshops
B) leadership development
C) referenda
D) all of these
Q5) What are networks? Why are they important in the delivery of services?
Page 15
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Chapter 14: Managing Behavior in the Public Interest
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21801
Sample Questions
Q1) The public service should discourage creating processes and arenas in which citizens can engage with one another.
A)True
B)False
Q2) Discuss the main tenets of the "new public service." How do they differ from traditional models?
Q3) Citizens, unlike business customers, are committed to matters that go beyond their short-term interests and are willing to assume ______ for what happens in their neighborhoods and communities.
A) drawbacks
B) costs
C) personal responsibility
D) jurisdictional challenges
Q4) Despite the conventional wisdom that public employees crave the security and structure of bureaucratic jobs, public servants are people who are motivated by their desire to make a difference in the lives of others.
A)True
B)False
Q5) Discuss the importance of being culturally competent.
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