Nonprofit Leadership and Governance Exam Solutions
Course Introduction
This course explores the essential principles and practices of effective leadership and governance within nonprofit organizations. Students will examine the unique challenges faced by nonprofit leaders, including mission-driven strategic decision-making, ethical stewardship, and stakeholder engagement. The course covers the structure and roles of boards of directors, the relationship between board members and executive staff, and the legal and regulatory environment of the nonprofit sector. Through case studies and practical exercises, students will develop the knowledge and skills needed to foster transparency, accountability, and sustainable impact in nonprofit institutions.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations 5th Edition by Robert B. Denhardt
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14 Chapters
546 Verified Questions
546 Flashcards
Source URL: https://quizplus.com/study-set/1108 Page 2
Chapter 1: Organizational Behavior As a Way of Thinking and Acting
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/21788
Sample Questions
Q1) Public servants have a responsibility to manage organizational behavior to meet ______.
A) public objectives and community needs
B) public objectives and organizational needs
C) public objectives and personal needs of employees
D) public objectives and to influence people to behave in a particular way
Answer: A
Q2) Define the different levels of analysis in organizational behavior. What questions should be asked for each level? How should the analysis be conducted?
Answer: Students should discuss all four levels of analysis: individual, group, organization, and governance. Answers pertaining to the questions for each level and how the analysis should be conducted will vary.
Q3) Evaluating whether resources are tracked and allocated to areas of high need is analysis on the ______ level.
A) individual
B) group
C) organizational
D) systems
Answer: C
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Chapter 2: Knowing and Managing Yourself
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21789
Sample Questions
Q1) ______ are the foundation upon which attitudes and personal preferences are formed and the basis for crucial decisions, life directions, and personal choice.
A) Personal values
B) Self-disclosure
C) Locus of control
D) Personality style
Answer: A
Q2) Describe the different types of value orientations. How do these fit in with personal values? How might people's behavior change based on their value orientation? Discuss using relevant examples.
Answer: Answers may vary. A strong answer will discuss any (or all) of the following value orientations: theoretical, power, achievement, human, industry, and financial orientations.
Q3) People who do not trust others often are viewed by others as untrustworthy themselves.
A)True
B)False
Answer: True
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Chapter 3: Fostering Creativity and Innovation
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/21790
Sample Questions
Q1) Which of the following is a method used in organizations to kill creativity?
A) postponing action
B) establishing clear and reliable cost estimates
C) enlisting troublemakers
D) being open about change
Answer: A
Q2) Which of the following sets forms a part of the key elements of a creative organizational climate?
A) communication, competition, and change
B) change, reward, and orientation
C) trust, diversity, and rewards
D) competition, diversity, and rewards
Answer: C
Q3) Weak relationships may foster creativity up to a point beyond which the number of ties may even constrain creativity at work.
A)True
B)False
Answer: True
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5
Chapter 4: Managing Stress
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/21791
Sample Questions
Q1) The Yerkes-Dodson law suggests that when ______.
A) stress levels are too high, performance will suffer
B) stress levels are too low, performance will suffer
C) stress levels are too high, performance will increase
D) stress levels are too low, performance will increase
Q2) If people are given accurate and complete information about the nature of the work prior to hiring, then they are more likely to ______.
A) have realistic expectations but lower levels of job satisfaction
B) have unrealistic expectations and higher levels of job satisfaction
C) have realistic expectations and higher levels of job satisfaction
D) have unrealistic expectations and lower levels of job satisfaction
Q3) Which of the following jobs can cause high levels of stress?
A) jobs with great responsibility and little autonomy
B) jobs with little responsibility and little autonomy
C) jobs with great responsibility and great autonomy
D) jobs with little responsibility and great autonomy
Q4) The stress response can contribute to our sense of well-being, motivation, and performance.
A)True
B)False
Page 6
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Chapter 5: Decision-Making
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/21792
Sample Questions
Q1) Under the organizational model of decision-making ______.
A) decision-makers are not constrained by standard operating procedures
B) decision-makers are constrained to be somewhat predictable but create unpredictable outcomes
C) decision-makers are constrained by standard operating procedures that tend to make decision outcomes somewhat predictable
D) decision-makers are constrained to be somewhat predictable and create predictable outcomes
Q2) Which of the following is considered to be one of the premises of political explanation?
A) Important decisions are thought to stem from compromises made by a coalition.
B) Decisions are formally ratified by more than one individual before execution.
C) Decisions are suggested as options by many and then finally selected by one leader.
D) Decisions are considered unilateral exercises.
Q3) The organization chart should determine the decision roles.
A)True
B)False
Q4) Compare and contrast programmed decisions and nonprogrammed decisions.
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Chapter 6: Motivation and Engagement
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/21793
Sample Questions
Q1) The "equity norm" suggests that those who contribute more to an organization should receive ______.
A) more rewards than their colleagues
B) less rewards than their colleagues
C) same rewards as their colleagues
D) equitable relief
Q2) People with high self-efficacy tend to ______.
A) set reasonable goals and exceed expectations
B) set high personal goals and to perform well
C) set achievable goals and share their accomplishments
D) set high goals and consistently do not achieve them
Q3) Compare Theory X and Theory Y and how they affect the modern workforce from generation X and generation Y.
Q4) Participation influences motivation because it reduces the amount of information that people have on the expected outcomes of performance.
A)True
B)False
Q5) Explain the temporal motivation theory and how it relates to the concepts in Maslow's needs-hierarchy.
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Chapter 7: Leadership in Public Organizations
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/21794
Sample Questions
Q1) Compare and contrast managers and leaders. What are the similarities, if any? What are the differences, if any? Discuss, providing relevant examples where appropriate.
Q2) Despite younger leaders and older leaders growing up in quite different eras, their formative experiences with respect to leadership are remarkably similar.
A)True
B)False
Q3) Explore what part power plays in leadership. Do different styles of leadership access or use power differently?
Q4) Charismatic leadership in whatever its form constitutes a moral "slippery slope." A)True
B)False
Q5) What makes a good leader?
Q6) The transactional leader exchanges rewards for services rendered so as to improve subordinates' job performance. A)True B)False
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Chapter 8: Power and Organizational Politics
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/21795
Sample Questions
Q1) Discuss how the views about power, workers, and organizations have changed and evolved over time.
Q2) Which of the following tactics help people to gain power, exercise influence, and balance the power of others in organizations?
A) using ambiguity
B) forming coalitions
C) incurring obligations
D) all of these
Q3) Which of the following is a part of the second stage in the process of moving from powerlessness to empowerment?
A) feedback
B) job enrichment
C) feelings leading to powerlessness
D) reinforcement
Q4) Although members of organizations should invest a significant amount of time in trying to influence decisions in which they have personal stakes, this may impose costs on organizations.
A)True
B)False
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Chapter 9: Communicating Effectively With Others
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/21796
Sample Questions
Q1) The formal character of written communication is considered appropriate for all types of messages.
A)True
B)False
Q2) ______ refers to the difference between the meaning that was intended by the sender and the meaning that was decoded by the receiver.
A) Misunderstanding
B) Distortion
C) Misrepresentation
D) Semantics
Q3) Detail the best practices for oral communication. When should it be used? When should it be avoided? Discuss, providing relevant examples where appropriate.
Q4) In the classic formulation of communication, communication is successful when the ______ understands what the ______ intended.
A) sender; receiver
B) receiver; sender
C) listener; speaker
D) speaker; listener
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Chapter 10: Working in Groups and Teams
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37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/21797
Sample Questions
Q1) ______ are people who openly question the goals and methods of the team and are willing to disagree with the leader.
A) Contributors
B) Collaborators
C) Communicators
D) Challengers
Q2) According to Parker (1990), there are four primary styles of team players. Define each of the styles and discuss the different ways each style contributes to the team.
Q3) A process-oriented individual with good listening and facilitative skills is known as a ______.
A) collaborator
B) communicator
C) contributor
D) challenger
Q4) Tensions among team members can be productive and help the performance of the team.
A)True
B)False
Q5) Compare and contrast groups and teams. How are they similar? How do they differ?
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Chapter 11: Managing Conflict
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/21798
Sample Questions
Q1) Systems theory urges that conflict be viewed as one aspect of a larger system of interactions.
A)True
B)False
Q2) Conflict can be extremely beneficial to the workplace.
A)True
B)False
Q3) Taking action to satisfy the other party's needs and concerns is known as ______.
A) assertiveness
B) cooperativeness
C) supportiveness
D) aggressiveness
Q4) Employees in a local government garbage collection unit believed that promotions were given only to those who belonged to the after-hours bowling team. This is an example of which of the following sources of conflict?
A) personal differences
B) information deficiencies
C) role incompatibility
D) environmental stress
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Chapter 12: Organizational Culture and Change
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/21799
Sample Questions
Q1) "The new system is easier to use" is an example of which type of force?
A) restraining force
B) driving force
C) restrictive force
D) motivating force
Q2) Which of the following approaches will aid in overcoming people's normal resistance to change?
A) involving people throughout the organization in the change process
B) communicating the problems inherent in the current situation
C) giving people time to let go of the past and embrace the future
D) all of these
Q3) The team learning discipline enables people to see how human actions are connected through a system of interrelated events.
A)True
B)False
Q4) The systems approach is seen as a way of ensuring attention to the "big picture."
A)True
B)False
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Chapter 13: Representing the Organization on the Outside
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/21800
Sample Questions
Q1) Which of the following levels of organization is concerned with the relationship between the organization as a body and the wider social system of which it is a part?
A) technical
B) organizational
C) managerial
D) institutional
Q2) All of the following are ways in which public agencies interact with elected officials in the legislature EXCEPT for ______.
A) legislators exercise "oversight" of agency activities
B) public agencies provide helpful assistance in developing policies
C) the legislature defines the limits and boundaries of public agency activities
D) public agencies make demands of legislators
Q3) Identify and discuss the three different levels of organization formulated by Thompson (1967).
Q4) What is the first step in implementing a new information technology?
A) develop metrics to evaluate the success of the application
B) clearly define the goals and objectives of the application
C) compare results to your objectives
D) engage citizens and address short-term issues
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Chapter 14: Managing Behavior in the Public Interest
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21801
Sample Questions
Q1) Public administration need not develop opportunities for employees and citizens to affirm and act on public service motives and values.
A)True
B)False
Q2) Enhancing governmental performance should be considered within the normative context of non-democratic values.
A)True
B)False
Q3) How can one manage his or her own behavior and influence the behavior of others in a manner that is consistent with the public interest and the values of democratic governance? Be sure to include motivation, communication, and leadership strategies, among other things, in your discussion.
Q4) It is important to remember that nonprofit organizations also have an important role to play in democratic governance.
A)True
B)False
Q5) What is the importance of valuing citizenship and public service above entrepreneurship?
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