MIS Fundamentals
Textbook Exam Questions
Course Introduction
MIS Fundamentals provides an introduction to the principles and practices of Management Information Systems (MIS) within organizational contexts. The course covers core concepts, including the role of information systems in supporting business operations, decision-making, and strategic advantage. Students will explore the components of MIS, such as hardware, software, data, procedures, and people, as well as contemporary issues like cybersecurity, data management, and ethical considerations in information use. Through case studies and practical examples, the course equips learners with the foundational knowledge necessary to understand how information systems drive efficiency, innovation, and competitiveness in modern organizations.
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Experiencing MIS 3rd Canadian Edition by David M. Kroenke
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Chapter 1: Information Systems and You
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Sample Questions
Q1) Describe an example of a company taking advantage of IT resources to further its business interests.
Answer: Google uses "content extraction" to better it target its advertising on Gmail to users that may more likely be interested in the ads that they are being shown.The Running Room is using the web to create a better sense of community among its online customers.
Q2) Hal Varian notes that for business people
A) the ability to handle data will be important for decades to come.
B) learning about technology is not important.
C) information technology does not change business.
D) basic computer skills will be important for decades to come.
E) information systems do not affect the way we work.
Answer: A
Q3) A blog would be an example of
A) IT procedures.
B) an information technology.
C) an information system.
D) an email system.
E) an infrastructure system.
Answer: C
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Chapter 2: Business Process Management and Decision Making
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Sample Questions
Q1) The quality of your thinking is a large part of the quality of the information system. A)True
B)False Answer: True
Q2) For General Motors,the quantity of tire rims received would be an example of A) communication. B) knowledge.
C) data.
D) information.
E) resource.
Answer: C
Q3) Any item of value can be considered to be a potential resource for a business process.
A)True
B)False
Answer: True
Q4) What does an executive information system support?
Answer: Information systems that support strategic decision making are called executive information system.
Page 4
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Chapter 3: Productivity, innovation and Strategy
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Sample Questions
Q1) How can IT increase productivity?
Answer: Productivity for organizations can be increased either through increased efficiency or effectiveness.
Q2) Which of the following can be best described as a disruptive technology?
A) Vulcanized rubber tires
B) Compact Discs
C) Digital music players
D) Liquid Crystal Displays
E) Portable computers
Answer: C
Q3) Finding a vendor and negotiating a price for raw materials for production would be an example of a(n)________ in Porter's value chain model.
A) linkage
B) integrated activity
C) complex
D) support activity
E) primary activity
Answer: D
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Chapter 4: Hardware and Software
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Sample Questions
Q1) A kilobyte is a collection of
A) 512 bytes.
B) 1024 bytes.
C) 1024 megabytes.
D) 1024 gigabytes.
E) 8 bytes.
Q2) A printer is an example of an input hardware device.
A)True
B)False
Q3) Explain the functions of BIOS.
Q4) What is firmware?
Q5) Main memory is also called optical storage.
A)True
B)False
Q6) A ________ is a virus that is attached to Word and Excel files.
A) time bomb
B) worm
C) Macro-virus
D) Trojan horse
E) zombie
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Chapter 5: Database and Content Management
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Sample Questions
Q1) Which of the following techniques is used to resolve the lost-update problem?
A) Preemptive updating
B) Sharing
C) Task switching
D) Locking
E) Multitasking
Q2) Describe the use of a content management system.
Q3) Personal DBMS can handle over 100 users.
A)True
B)False
Q4) Users process data in the database using
A) files.
B) logic.
C) programs.
D) reports.
E) queries.
Q5) What is a DBMS? What are the advantages and disadvantages of using a DBMS?
Q6) What are the differences between a database and a spreadhseet?
Q7) What is meant by a relational database? What are the advantages of relational database technology?
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Chapter 6: Networks and Collaboration
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Sample Questions
Q1) Many organization use collaboration because
A) it takes advantages of business graduates excellent communication skills.
B) the infrastructure to use collaboration exist in the organization.
C) it makes for more effective business processes.
D) workflow control software exists.
E) the results can be greater than the results produced by a single individual.
Q2) ISPs cannot commit to offer performance-level guarantees to users.
A)True
B)False
Q3) The computers on ________ are usually within a kilometre of each other.
A) a WAN
B) a root server
C) the Internet
D) a LAN
E) a system
Q4) A web crawler is used to find and collect URLs.
A)True
B)False
Q5) Describe how a VPN works.
Q6) What are the components of a LAN?
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Chapter 7: Competitive Advantage and Business Proces
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Sample Questions
Q1) Order entry is usually found in the accounting functional systems.
A)True
B)False
Q2) The operations function handles order entry and inventory management.
A)True
B)False
Q3) In the settlement phase of an SRM application the SRM is linked to
A) the financial management application or module.
B) operations and manufacturing department.
C) the company's web ordering system.
D) the supplier's bank account.
E) the inventory management application.
Q4) What is an enterprise resource planning system?
Q5) Functional systems often lead to disjointed processes and increased expenses.
A)True
B)False
Q6) What is an industry standard process?
Q7) Describe how an ERP supports each of the primary activities in Porter's value chain model.
Q8) What is a CRM system?
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Chapter 8: Decision Making and Business Intelligence
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Sample Questions
Q1) Data ________ refers to the degree of summarization or detail.
A) relevance
B) granularity
C) integrity
D) clarity
E) quality
Q2) An RFM analysis is a
A) data-mining system.
B) way of recording an individual customer's spending habits.
C) way of analyzing and ranking customers according to their purchasing patterns.
D) way of recording a customer's most recent purchases.
E) way of analyzing a customer's most recent purchases.
Q3) A data mart is a data collection that is created to address the needs of a particular business function,problem,or opportunity.
A)True
B)False
Q4) What is supervised data mining?
Q5) Using specific examples,describe data granularity.
Q6) What is clickstream data?
10
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Chapter 9: E-Commerce, social Networking and Web 20
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Sample Questions
Q1) What is a mashup? Give an example of a mashup.
Q2) One advantage of IT is the ability to keep track of many more people and enhance personalization.
A)True
B)False
Q3) You gain social capital by adding more friends to your network and strengthening relationships.
A)True
B)False
Q4) E-commerce can be used to determine price elasticity.
A)True
B)False
Q5) In the e-commerce realm,business to consumer applications first captured the attention of
A) Revenue Canada
B) Dell Computer
C) mail-order businesses.
D) auction houses
E) the auto industry
Q6) What is social capital and how does it add value for the individual?
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Chapter 10: Acquiring Information Systems Through Projects
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Q1) A project is a temporary endeavour undertaken to create a unique product,service,or result.
A)True
B)False
Q2) PMBOK first published in 1996 is now in its ________ edition.
A) first
B) second
C) third
D) fourth
E) fifth
Q3) The process groups in PMBOK are related to the notion of (a)
A) extreme programming.
B) agile programming.
C) systems development lifecycle.
D) prototyping.
E) normalization.
Q4) Systems development is primarily a technical task for programmers and hardware designers.
A)True B)False
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Chapter 11: Structure, governance and Ethics
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Sample Questions
Q1) One reason that governance is important is
A) to ensure that an organization's internal processes can't be verified.
B) to maintain the benefits of an organization's IT investments.
C) to develop reporting structures and review processes
D) to develop inconsistent management policies.
E) to ensure that an organization produces good results while working to avoid bad results.
Q2) If all computers sold in the USA where energy star rated,the energy savings per year would be
A) equivalent to 4 million vehicles.
B) $3 billion.
C) $5 billion.
D) equivalent to 3.5 million houses.
E) $2 billion.
Q3) Why is information systems governance important?
Q4) Wal-Mart spends more that the industry average on information technology.
A)True B)False
Q5) What is the Zachman Framework?
Q6) What are the three factors that make up the triple bottom line?
Page 13
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Chapter 12: Managing Information Security and Privacy
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Sample Questions
Q1) The popularity and efficacy of search engines like Google have created a source of A) entertainment.
B) inadvertent information disclosure.
C) phishing.
D) pretexting.
E) sniffing.
Q2) PIPEDA stands for
A) Personal Information Protection and Electronic Disclosure Act.
B) Personal Information Protection and Effective Disclosures Act.
C) Personal Information Protection and Electronic Disclosures Act.
D) Personal Information Protection and Electronic Documents Act.
E) Personal Information Protection and Electronic Disclosure Actions.
Q3) What is spoofing?
Q4) Despite warnings,users have a tendency to write their passwords on sticky notes next to the computer.
A)True
B)False
Q5) What is sniffing?
Q6) What is pretexting?
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Chapter 13: Business Process Modeling: Techniques, Rules, and Applications
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Sample Questions
Q1) Business processes can be quite complex.Data flow diagrams use ________ to display the various details of the process.
A) plates
B) levels
C) numbers
D) data stores
E) connects
Q2) MS Visio files can be identified by their .psd filename extension.
A)True
B)False
Q3) Levelling reveals increasing amounts of detail.
A)True
B)False
Q4) DFD shapes include
A) process, octagons and interface.
B) interface, neural, and connector.
C) connector, data store and process.
D) Page layout, process and interface.
E) Insert, delete and typeover.
Page 15
Q5) List the rules that apply to combining shapes in data flow diagrams.
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Chapter 14: Excel Basics: Understanding Spreadsheets,
Cells, and Formulas
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Q1) When you build a formula it must begin with an "=".
A)True
B)False
Q2) You can use the ________ key to cycle through the various types of cell addressing.
A) F8
B) F10
C) F4
D) F2
E) F5
Q3) The ________ key allows you to edit a cell's content.
A) F4
B) F2
C) F5
D) F1
E) F3
Q4) To increase a cells value by 10%,it is best to reference the cell with a value of 10% in the formula.
A)True
B)False
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Chapter 15: Database Design and Entity Relationships
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Sample Questions
Q1) The notation N:N indicates a many-to-many relationship.
A)True
B)False
Q2) Normalization is a trade-off between the elimination of data duplication and processing speed.
A)True
B)False
Q3) The ________ shows the number of entities that can be involved in a relationship.
A) E-R
B) UML
C) data integrity
D) workflow
E) cardinality
Q4) The data model should summarize the data requirements as derived from interviews with the end users.
A)True
B)False
Q5) Describe how normalization works.
Q6) Describe an E-R diagram.
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Chapter 16: Creating and Utilizing Forms, Queries, and Reports in MS Access
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Q1) The key icon can be found in the ________ tab ribbon.
A) Design
B) Create
C) Datasheet
D) Home
E) Database Tools
Q2) The properties of each field are set at the ________ of the table design window.
A) top
B) centre
C) bottom
D) left
E) right
Q3) A data entry form in Access can be created using the Form tool in the Create tab ribbon.
A)True
B)False
Q4) Access does not allow users to create queries in SQL.
A)True
B)False
Q5) Why are queries so useful and how are they created in MS Access?
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Chapter 17: Understanding MS Project: Features and Functions
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Q1) You need to create dependencies when one task can not be completed until another task has been completed.
A)True
B)False
Q2) MS Project is best described as a ________ product.
A) spreadsheet
B) database
C) presentation
D) scheduling
E) calendar
Q3) Project provides a variety of screens to capture the full picture of the project.
A)True
B)False
Q4) Dependent tasks are either predecessors or successors.
A)True
B)False
Q5) MS Project allows a project manager to create tasks.
A)True
B)False
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