MIS for Business Majors Test Preparation
Course
Introduction
Management Information Systems (MIS) for Business Majors provides students with an essential understanding of how information systems drive business strategies, operations, and decision-making processes. This course explores the role of MIS in organizations, covering topics such as data management, enterprise systems, e-business, and decision support systems. Students will analyze case studies and real-world scenarios to understand system implementation, challenges, and the ethical considerations of information use. The course emphasizes the integration of technology with core business functions, preparing students to effectively leverage MIS solutions for improved efficiency, innovation, and competitive advantage in the business world.
Recommended Textbook
Experiencing MIS 4th Edition by David Kroenke
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1802 Verified Questions
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Chapter 1: The Importance of Mis
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Sample Questions
Q1) Information systems are restricted to the field of information technology.
A)True
B)False
Answer: False
Q2) Patricia is the marketing manager at a manufacturing firm.She plans new marketing strategies with the help of her subordinates,by providing and receiving critical feedback.Here,Patricia is displaying effective ________.
A)experimentation
B)abstraction
C)systems thinking
D)collaboration
Answer: D
Q3) Effective collaboration is all about being nice to your team members.
A)True
B)False
Answer: False
Q4) Critical feedback undermines collaboration.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Business Processes, Information Systems and Information
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Sample Questions
Q1) Just barely sufficient information is information that is sufficient for the purpose for which it is generated.
A)True
B)False
Answer: True
Q2) Which of the following statements is true about business process modeling notation?
A)The medium of data delivery is unimportant in a BPMN diagram.
B)A subprocesss is indicated by a rectangle with a circle inside it.
C)Sequence flows are indicated by dashed lines.
D)Data flows are indicated by solid labeled lines. Answer: A
Q3) As long as information is relevant and timely,it need not always be complete. A)True
B)False Answer: False
Q4) A collection of files on the Internet is a repository. A)True
B)False Answer: True
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Chapter 3: Organisational Strategy, Information Systems and Competitive Advantage
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Sample Questions
Q1) Describe the support activities in a value chain.
Answer: The support activities in the generic value chain facilitate the primary activities and contribute only indirectly to the production,sale,and service of the product.They include procurement,which consists of the processes of finding vendors,setting up contractual arrangements,and negotiating prices.Porter defined technology broadly.It includes research and development,but it also includes other activities within the firm for developing new techniques,methods,and procedures.He defined human resources as recruiting,compensation,evaluation,and training of full-time and part-time employees.Finally,firm infrastructure includes general management,finance,accounting,legal,and government affairs.Supporting functions add value,albeit indirectly,and they also have costs.
Q2) Which of the following groups' bargaining power is considered as one of the five competitive forces in Porter's five forces model?
A)customers
B)investors
C)competitors
D)employees
Answer: A
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Chapter 4: Hardware and Software
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Sample Questions
Q1) Which of the following is true about operating systems software?
A)The operating system performs a majority of application-specific tasks.
B)A single version operating system can be used for different types of hardware.
C)Both client and server computers need to run on the same operating system.
D)Both client and server computers need an operating system.
Q2) Which of the following is the most widely used operating system in business?
A)Unix
B)Windows
C)Linux
D)Mac OS
Q3) Computers can function in the absence of operating system software.
A)True
B)False
Q4) How does a computer store data,and what are the different specifications of data size?
Q5) Computers represent data using binary digits,called ________.
A)tags
B)bits
C)pixels
D)dots
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Chapter 5: Database Processing
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Sample Questions
Q1) Browser database application forms,reports,and queries are displayed and processed using html.
A)True
B)False
Q2) Which of the following best describes a byte in a database?
A)It is a group of columns.
B)It is a group of rows.
C)It is a collection of data.
D)It is a character of data.
Q3) What are the differences between a spreadsheet and a database?
Q4) To find out what a database contains,one can look at the metadata inside the database.
A)True
B)False
Q5) ________ is a popular enterprise DBMS product from IBM.
A)DB2
B)Access
C)MySQL
D)SQL Server
Q6) Describe the usefulness of metadata.
Page 7
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Chapter 6: The Cloud
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Sample Questions
Q1) A private internet uses cloud standards.
A)True
B)False
Q2) Which of the following statements is true of content delivery networks (CDNs)?
A)They distribute data on different servers without any data replication.
B)A routing server decides which server should deliver content on an hourly basis.
C)They reduce users' access costs by delivering data faster.
D)Users receive content from the CDN server that is geographically closest.
Q3) What is a content delivery network? What are its advantages?
Q4) Why is cloud hosting preferred to in-house hosting?
Q5) Which of the following statements is true of a virtual private cloud (VPC)?
A)A VPC can be accessed only from within an organisation.
B)An organisation generally stores its most sensitive data on a VPC.
C)A VPC does not make use of a VPN (virtual private network).
D)A VPC can be built on public cloud infrastructure.
Q6) Cloud vendors do not benefit from economies of scale.
A)True
B)False
Q7) What is the cloud?
Page 8
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Chapter 7: Organisations and Information Systems
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Sample Questions
Q1) Transitioning from one enterprise system to a new enterprise system is fairly easy due to the integrated steps involved in the process.
A)True
B)False
Q2) How can organisations solve the problems posed by information silos?
Q3) ________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.
A)Rich internet application (RIA)
B)Enterprise resource planning (ERP)system
C)Enterprise integration application (EAI)
D)Customer relationship management (CRM)system
Q4) The last phase of the customer life cycle is relationship management.
A)True
B)False
Q5) ERP is used to consolidate business operations into a single,consistent,computing platform.
A)True
B)False
Q6) What are information silos?
Page 9
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) According to McAfee,Enterprise 2.0 workers prefer to navigate content structures rather than searching for content.
A)True
B)False
Q2) In the context of management,transcendence means loss of control of employees.
A)True
B)False
Q3) What is a folksonomy?
Q4) ________ is data about relationships.
A)Content data
B)Connection data
C)Capital data
D)Communication data
Q5) Social media sponsors are the companies that operate the SM sites.
A)True
B)False
Q6) Connection data differentiates social media information systems (SMIS)from Web site applications.
A)True
B)False
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) Data analysts who work with data warehouses are not usually experts in a given business function.
A)True
B)False
Q2) What is clickstream data?
Q3) What is unsupervised data mining?
Q4) The data that an organisation purchases from data vendors can act as the source data for a business intelligence system.
A)True
B)False
Q5) ________ is the application of statistical techniques to find patterns and relationships among data for classification and prediction.
A)Push publishing
B)Data encryption
C)Data mining
D)Pull publishing
Q6) A printed sales analysis is an example of a dynamic report.
A)True
B)False
Page 11
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Chapter 10: Information Systems Development
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Sample Questions
Q1) Projects that spend much time ________ are sometimes said to be in analysis paralysis.
A)documenting requirements
B)designing system components
C)on project scheduling
D)in the system definition phase of the SDLC
Q2) ________ testing is the process of allowing future system users to try out the new system on their own.
A)Integration
B)Unit
C)Beta
D)Alpha
Q3) Which of the following personnel on a development team have the final say on whether a system is ready for use?
A)PQA personnel
B)systems analysts
C)users
D)managers
Q4) Explain the importance of the requirements analysis phase of the SDLC.
Q5) Explain how the software component of an information system is designed.
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Chapter 11: Information Systems Management
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Q1) Explain the advantages to the management in outsourcing information systems.
Q2) Each outsource vendor has its own methods and procedures for its services.
A)True
B)False
Q3) The IS department's principal manager is the ________.
A)CTO
B)CEO
C)CIO
D)COO
Q4) Which of the following is true of the alignment between information systems and organisational strategies?
A)Information systems must evolve with the changes made in the organisational strategies.
B)Maintaining the alignment between information systems and strategies is a final process.
C)The information systems infrastructure can be easily influenced by the strategic changes.
D)Integrating different information systems applications with organisational strategies is inexpensive.
Q5) Explain the responsibilities of information systems users.
Page 13
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Chapter 12: Information Security Management
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Sample Questions
Q1) Incident-response plans should provide centralised reporting of all security incidents.
A)True
B)False
Q2) Which of the following refers to viruses that masquerade as useful programs?
A)Trojan horses
B)adware
C)payloads
D)spyware
Q3) Viruses,worms,and Trojan horses are types of firewalls.
A)True
B)False
Q4) Typically,a help-desk information system has answers to questions that only a true user would know.Which of the following statements is true of this information?
A)It allows help-desk representatives to create new passwords for users.
B)It reduces the strength of the security system.
C)It protects the anonymity of a user.
D)It helps authenticate a user.
Q5) Discuss briefly the pros and cons of biometric authentication.
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Chapter 13: Collaboration Information Systems for Decision
Making, Problem Solving and Project Management
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Sample Questions
Q1) The fundamental purpose of the ________ phase of project management is to set the ground rules for the project and the team.
A)finalising
B)doing
C)starting
D)planning
Q2) Differentiate between cooperation and collaboration with examples.
Q3) Why is information considered the most fundamental collaboration purpose?
A)All the members of a team usually conceive information in the same way.
B)Being informed restricts communication between members of a group.
C)Individuals can construct different perceptions of the same data.
D)Disclosing information may lead to unsuccessful collaboration.
Q4) Business professionals are primarily concerned about the successful outcome of collaboration.
A)True
B)False
Q5) Operational decisions are almost always collaborative.
A)True
B)False
Page 15
Q6) Differentiate between project data and project metadata.
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Chapter 14: Collaboration Information Systems for Student Projects
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Sample Questions
Q1) Which of the following statements is true about Google Grid?
A)Tasks can be sorted according to status to see incomplete tasks.
B)A Google account is not mandatory to access task lists on Google Grid.
C)It provides version history,which shows the changes made by users to the task list.
D)A document can be edited by only one user at a time.
Q2) Virtual meetings can be synchronous or asynchronous.
A)True
B)False
Q3) With SharePoint,it is possible to filter task lists to show only noncompleted tasks.
A)True
B)False
Q4) Explain synchronous and asynchronous communications in organisations with examples.
Q5) Using file servers to share documents is better than sending files as email attachments.
A)True
B)False
Q6) What is version management and why is it important?
Page 17
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Chapter 15: Mobile Systems
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Sample Questions
Q1) Which of the following is true of the "bring your own device" (BYOD)policy?
A)Organisations' secure application services that use https and require employee sign-on can be accessed only from a mobile device that is connected to the network.
B)The organisation can never sniff employees' mobile traffic.
C)Mobile device management software is generally used to sniff employees' mobile traffic.
D)If the organisation wants to own any mobile device that employees connect to its network,the policy must be part of the employee's contract.
Q2) A ________ application is a thick-client application that is designed to work with a particular operating system,and sometimes even designed to work only with a particular mobile device that runs that operating system.
A)native
B)browser-based
C)remote
D)virtual
Q3) Mobile systems are information systems that support users in motion.
A)True
B)False
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Chapter 16: Introduction to Microsoft Excel 2013
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Sample Questions
Q1) A user types in a1 and a2 in the cells G1 and G2.If the user selects those two cells and drags the small black box to the four cells below them,then the four cells ________.
A)will remain blank
B)will display a1,a2,a1,and a2
C)will display b1,b2,c1,and c2
D)will display a3,a4,a5,and a6
Q2) To save a worksheet in Excel,the Save option in the Edit menu is used.
A)True
B)False
Q3) In Excel,every formula must begin with an equal sign.
A)True
B)False
Q4) In Excel,which of the following tabs can be used for filtering and sorting the data in the user's spreadsheet?
A)HOME
B)REVIEW
C)DATA
D)INSERT
Q5) What is a spreadsheet?
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Chapter 17: Database Design
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Sample Questions
Q1) ________ describe the characteristics of entities.
A)Alternatives
B)Dependencies
C)Cardinalities
D)Attributes
Q2) The general goal of normalisation is to construct tables such that every table has a single topic or theme.
A)True
B)False
Q3) The data integrity problem can occur only if data are missing.
A)True
B)False
Q4) Normalisation is the process of converting a poorly structured table into two or more well-structured tables.
A)True
B)False
Q5) Tables that are not normalised can have data integrity problems.
A)True
B)False
Q6) What are the different types of relationships represented in a data model?
Page 20
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Chapter 18: Using Microsoft Access 2013
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Sample Questions
Q1) In Access,to modify the design of a default table,one must select the Relationships option in the DESIGN tab.
A)True
B)False
Q2) The option to create reports can be found in the DATABASE TOOLS tab of Microsoft Access.
A)True
B)False
Q3) Which of the following is the first activity to be performed on starting Microsoft Access?
A)creating a table
B)creating a primary key
C)creating a database
D)assigning field names
Q4) Explain the procedure for creating a new database using Microsoft Access.
Q5) How can a user generate reports in Microsoft Access?
Q6) Before using any DBMS,a user should create a data model based on the users' requirements.
A)True
B)False
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Chapter 19: Using Excel and Access Together
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Q1) Which of the following is an advantage of Microsoft Excel over Microsoft Access?
A)Excel can be used to create better data entry forms,queries,and professional reports.
B)Excel is superior for tracking people,such as employees and customers.
C)Excel can be used to create better graphs and visual demonstrations.
D)Excel is superior for tracking orders,inventory,and equipment.
Q2) Which of the following statements is true of delimited files?
A)A comma-delimited file has data that contains commas.
B)Field values in a tab-delimited file are separated by tabs.
C)Delimited files cannot be imported by Excel.
D)Access can import only tab-delimited files.
Q3) A pie chart can be used to compare results of various data for two years or more.
A)True
B)False
Q4) Explain the significance of using Access and Excel together.
Q5) To exchange data between Excel and Access,the data must be exported into a text file and then imported.
A)True
B)False
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Chapter 20: Network and Cloud Technology
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Sample Questions
Q1) Which of the following statements is true of Web servers?
A)They are used only to send and receive Webmail.
B)They are not programs.
C)They run on a user tier computer.
D)They send and receive Web pages to and from clients.
Q2) Bluetooth is a protocol that can transmit data over long distances.
A)True
B)False
Q3) The IEEE 802.3 protocol is used for wired LAN connections.
A)True
B)False
Q4) A(n)________ connects computers at different geographic locations.
A)SOHO LAN
B)Ethernet
C)WAN
D)LAN
Q5) Users can download data at a maximum speed of 10 Mbps using cable lines.
A)True
B)False
Q6) What are the different tiers in the three-tier architecture?
Page 23
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Chapter 21: Enterprise Resource Planning Erp Systems
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Sample Questions
Q1) The differences between as-is processes and the blueprint should be reconciled after the ERP system has been implemented.
A)True
B)False
Q2) Explain briefly the steps for implementing ERP systems.
Q3) In midsized organisations,the IT staff is often isolated from senior management.
A)True
B)False
Q4) Process blueprints are the inherent processes in an ERP solution that implement standard business processes.
A)True
B)False
Q5) Which of the following aspects that impact ERP differs among companies of different sizes?
A)availability of skilled IT staff
B)relevance of ERP systems
C)value chains
D)basic business processes
Q6) Give a brief description of Microsoft's ERP products.
Q7) Explain ERP application programs.
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Chapter 22: Supply Chain Management
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Sample Questions
Q1) Explain the bullwhip effect with an example.
Q2) Define supply chain profitability.How is it different from individual organisational profitability?
Q3) The phenomenon in which the variability in the size and timing of orders increases at each stage up the supply chain is referred to as the ________.
A)bullwhip effect
B)stack effect
C)synergistic effect
D)flanging effect
Q4) Explain inter-enterprise processes with an example.
Q5) Which of the following statements is true about an inter-enterprise system?
A)It is constant in scope and complexity.
B)It is shared by two or more independent organisations.
C)It is easier to manage than other types of systems.
D)It cannot be customised to the needs of organisations.
Q6) The presence of information systems has expanded supply chain speed.
A)True
B)False
Q7) How do information systems affect supply chain performance?
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Chapter 23: Hyper-Social Organisations and Knowledge Management
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Q1) Which of the following dynamic process activities involves connecting communities to internal value chains and processes?
A)sense
B)measure
C)engage
D)activate
Q2) The largest collection of documents ever assembled exists on the Internet,and the world's best known document search engine is ________.
A)AltaVista
B)Yahoo
C)Bing
D)Google
Q3) What are the characteristics of a hyper-social organisation?
Q4) Hyper-social organisations use social media in an organisation-centric manner.
A)True
B)False
Q5) The documents in content management systems are nonperishable.
A)True
B)False
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Chapter 24: Database Marketing
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Q1) In market-basket terminology,a conditional probability estimate is referred to as
A)support
B)confidence
C)cohesion
D)chance
Q2) In market-basket terminology,________ is the term used to represent the probability that two items will be purchased together.
A)cohesion
B)assurance
C)support
D)confidence
Q3) A market-basket analysis shows the products that customers tend to buy together.
A)True
B)False
Q4) A minimum difference among groups is used as the criterion for constructing the decision tree.
A)True
B)False
Q5) What is a market-basket analysis?
Page 27
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Chapter 25: Reporting Systems and Olap
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Q1) In OLAP reports,a dimension refers to an item that is to be processed in the report.
A)True
B)False
Q2) The process of dividing the data in OLAP reports into more details is termed drill-down.
A)True
B)False
Q3) What is the difference between push and pull reports?
Q4) A report on the current stock prices in a market is an example of a static report.
A)True
B)False
Q5) Reports that users receive on declaring that they wish to receive notification of events via email or on their cell phones are termed as ________.
A)query reports
B)subscriptions
C)exception reports
D)alerts
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Chapter 26: Systems Development Project Management
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Q1) Prototypes are examples of deliverables in a systems development project.
A)True
B)False
Q2) What is a critical path? How is a critical path analysis done?
Q3) The smaller and shorter a project,the greater the chance of disruption due to unanticipated events.
A)True
B)False
Q4) The Project Management Body of Knowledge (PMBOK<sup>®</sup>)Guide identifies those practices that are known to be effective for different situations and briefly describes their use.
A)True
B)False
Q5) Systems development projects require the balancing of three critical drivers: requirements,cost,and ________.
A)time
B)scope
C)value
D)performance
Q6) What are the characteristics of large-scale systems development projects?
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Chapter 27: Agile Development
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Q1) The systems development life cycle (SDLC)is falling out of favour because it is very risky.
A)True
B)False
Q2) In ________,two members share the same computer and write a computer program together.
A)task parallelism
B)imperative programming
C)paired programming
D)parallel computing
Q3) Scrum essentials encourage minimal documentation.
A)True
B)False
Q4) As teams work together,they will learn the total number of points of work they can accomplish each scrum period.That term is called the team's ________.
A)vector
B)velocity
C)momentum
D)speed
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Chapter 28: Business Process Management
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Q1) The relationship of information systems and business processes is always one-to-many.
A)True
B)False
Q2) The difficulty of creating the as-is process diagram depends on the sophistication of the organisation.
A)True
B)False
Q3) Both information systems and business processes can be purchased off-the-shelf.
A)True
B)False
Q4) An information system that processes a particular database will be used by only one business process.
A)True
B)False
Q5) If employees are already using an IS,one way of adjusting role resources is to improve the information system so as to facilitate the new process.
A)True
B)False
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Chapter 29: International Mis
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Q1) What are the problems of inherent processes?
A)True
B)False
Q2) Because of the ________ effect,a dollar spent will contribute two or three dollars of activity to the economy.
A)distribution
B)bullwhip
C)butterfly
D)accelerator
Q3) How has the global economy changed the competitive environment?
A)It has made it easier for new market entrants in all fields to penetrate the market.
B)Customers now have less access to information about substitutes.
C)It has intensified rivalry by increasing product and vendor choices.
D)Suppliers are not required to reach a wide range of customers.
Q4) To localise a computer program,all you need to do is hire a translator to convert it from one language to another.
A)True
B)False
Q5) How does the global economy change competitive strategy?
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