MIS for Business Majors Study Guide Questions
Course Introduction
Management Information Systems (MIS) for Business Majors introduces students to the critical role that information systems play in contemporary business environments. The course explores how businesses leverage information technology to improve efficiency, drive innovation, and create competitive advantage. Students will learn about the various types of information systems, such as transaction processing systems, decision support systems, and enterprise resource planning, as well as the challenges of data management, cybersecurity, and ethical issues. Through case studies and practical applications, students gain the skills to analyze business problems, recommend technological solutions, and understand the strategic use of MIS in organizations.
Recommended Textbook
Experiencing MIS 3rd Edition by David M. Kroenke
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Chapter 1: The Importance of MIS
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Q1) The five-component framework of an information system consists of computer hardware,software,data,people,and ________.
A) bugs
B) procedures
C) device drivers
D) tools
Answer: B
Q2) ________ is the ability to make and manipulate models.
A) Abstract reasoning
B) Systems thinking
C) Social learning
D) Experimentation
Answer: A
Q3) Because of Moore's Law,the cost of data communications and data storage
A) is essentially zero
B) has increased exponentially
C) is witnessing an upward trend
D) has leveled off
Answer: A
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Chapter 2: Business Processes, Information, and Information Systems
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Q1) The software and procedure components of the IS framework are both ________.
A) actors
B) sets of instructions
C) sunk costs
D) bridges between the human side and the computer side
Answer: B
Q2) For information to be worth its cost,an appropriate relationship must exist between the cost of information and the amount of data.
A)True
B)False
Answer: False
Q3) An activity is considered automated when it is characterized by people following procedures.
A)True
B)False
Answer: False
Q4) Resources are sets of procedures.
A)True
B)False
Answer: False
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Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
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Q1) Firm infrastructure excludes general management,finance,accounting,legal,and government affairs.
A)True
B)False Answer: False
Q2) No matter what competitive strategy is being used,the value chain activities remain the same.
A)True
B)False Answer: True
Q3) Supporting activities contribute to a margin and are easier to calculate than primary activities.
A)True
B)False Answer: False
Q4) Manufacturing systems avoid linkages to reduce inventory costs.
A)True
B)False Answer: False
Page 5
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Chapter 4: Hardware and Software
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Q1) The most frequently used instructions are stored in the cache.
A)True
B)False
Q2) A switch representation of the binary notation 1011 will be open;closed;open;open.
A)True
B)False
Q3) What is firmware?
Q4) Programs that control the server computer's resources are ________.
A) client operating systems
B) client operating systems,.
C) server operating systems,
D) server application programs.
Q5) What are bits? Explain the various methods of representing binary notation.
Q6) A ________ is 1,024 bytes.
A) K
B) MB
C) GB
D) TB
Q7) What is virtualization?
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Chapter 5: Database Processing
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Q1) To modify an existing table - for example,to add a new column - the developer opens the metadata form for that table and adds a new row of metadata.
A)True
B)False
Q2) Describe the contents of a database.
Q3) Columns that are keys of a different table than the one in which they reside are known as ________ keys.
A) foreign
B) aspect
C) relational
D) variable
Q4) Characters of data are grouped into ________.
A) bytes
B) columns
C) rows
D) records
Q5) Columns are also called fields.
A)True
B)False
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Chapter 6: Data Communications
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Q1) What is the difference between a web server and a commerce server?
Q2) WiMax has the lowest potential for speed,but it is the most easily available wireless protocol.
A)True
B)False
Q3) A ________ must be used to convert a computer's digital data to an analog,or wavy,signal.
A) tunnel
B) switch
C) modem
D) router
Q4) The IEEE 802.3 protocol standard is also known as ________.
A) TCP/IP
B) Ethernet
C) Bluetooth
D) HTTP
Q5) What is Bluetooth? What are its uses?
Q6) Explain Transmission Control Protocol (TCP).
Q7) What is the IP protocol architecture?
Q8) Name some common application layer protocols.
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Chapter 7: Business Process Management
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Q1) A lot of organizations today create their own enterprise systems from scratch.
A)True
B)False
Q2) As a common departmental information system,________ includes order management.
A) accounting
B) operations
C) human resources
D) manufacturing
Q3) Explain the four phases of the customer life cycle.
Q4) What is business process reengineering?
Q5) The first step of the customer life cycle is marketing. A)True
B)False
Q6) What are inherent processes?
Q7) When eliminating duplicate data by storing a single copy of data in a shared database,the first step is to alter business processes to use the shared database. A)True
B)False
Q9) Explain interenterprise information systems. Page 9
Q8) What are common departmental applications?
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Chapter 8: E-Commerce, Web 20, and Social Networking
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Q1) With Social CRM,business control the messages,offers,and support that customers receive based on the value of the customer.
A)True
B)False
Q2) Web 2.0 companies lock down all the legal rights they can.
A)True
B)False
Q3) On some sites,users can provide customer support to one another,or even participate in the creation of product specifications,designs,and complete products in a process called ________.
A) social capitalization
B) mashing up
C) crowdsourcing
D) electronic exchanging
Q4) Reviews form the bulk of user-generated content.
A)True
B)False
Q5) What is meant by service-oriented architecture (SOA)?
Q6) What are the six characteristics of Enterprise 2.0?
Q7) What are mashups? Explain with the help of an example?
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Chapter 9: Business Intelligence and Information Systems for Decision Making
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Q1) Explain the characteristics and advantages of data mining systems.
Q2) Data marts are data collections that address a particular business problem or opportunity.
A)True
B)False
Q3) Which of the following is a common unsupervised data-mining technique?
A) cluster analysis
B) regression analysis
C) neural networking
D) market-basket analysis
Q4) The purpose of a ________ is to extract and clean data from operational systems and other sources,and to store and catalog that data for processing by BI tools.
A) data harvester
B) data center
C) data aggregator
D) data warehouse
Q5) What is a business intelligence system?
Q6) How is a data warehouse different from a data mart?
Q7) What is unsupervised data mining?
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Chapter 10: Information Systems Development
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Q1) ________ have the final say on whether a system is ready.
A) Managers
B) Systems analysts
C) Users
D) PQA personnel
Q2) Why is systems development difficult and risky?
Q3) The software community has done much work to improve software development forecasting;therefore,scheduling and budgeting for new,large-scale systems are no longer problematic.
A)True
B)False
Q4) The easiest and cheapest time to alter the information system is in the ________ phase of the SDLC.
A) requirements analysis
B) system definition
C) component design
D) implementation
Q5) User involvement is redundant throughout the systems development process.
A)True
B)False
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Chapter 11: Information Systems Management
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Q1) ________ is another,more common title given to the vice president of information systems.
A) CEO
B) CTO
C) CIO
D) COO
Q2) Reliability in an information system,by definition,means that work can be processed without problems all of the time.
A)True
B)False
Q3) If a company's IS-related programs are not developed in-house,then the development group within its IT department will be staffed primarily by ________.
A) test engineers
B) systems analysts
C) technical writers
D) programmers
Q4) What is the typical structure of an organization's IT department?
Q5) Why does one need to know about the IT department?
Q6) What are a user's responsibilities in relation to the IT department?
Page 14
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Chapter 12: Information Security Management
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Q1) A person calls the Draper residence and pretends to represent a credit card company.He asks Mrs.Draper to confirm her credit card number.This is an example of
A) hacking
B) phishing
C) pretexting
D) sniffing
Q2) Describe an incident-response plan.
Q3) Explain account management.
Q4) Which of the following is a technical safeguard against security threats?
A) passwords
B) backup and recovery
C) compliance
D) identification and authorization
Q5) Discuss in brief the pros and cons of biometric authentication.
Q6) A(n)________ card has a microchip on it that is loaded with identifying data.
A) USB
B) biometric
C) smart
D) encryption
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Chapter 13: Improving Your Collaboration Skills
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Q1) Which of the following is true about conflicts in a collaborative environment?
A) Collaborative work is possible only in the absence of conflicts.
B) A team formed of rational people will not have conflicts.
C) Personal criticism of a team member is a method of productive conflict.
D) Unwillingness to engage in conflicts will lead to failure.
Q2) What are the two key elements of communication and how do they improve collaboration?
Q3) When teams improve their ability to work together,team members often come to like each other more.Such liking is essential to good teamwork.
A)True
B)False
Q4) Which of the following sentences about workflow control is true?
A) A workflow specifies the particular ordering of tasks.
B) A workflow includes processes for making changes, but not for dealing with exceptions.
C) Workflow control is the most important and most effective driver for ad hoc groups.
D) Workflow systems can track and report changes made in any type of data.
Q5) What is collaboration? What are the critical drivers of collaboration?
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Chapter 14: Using Collaboration Information Systems
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Q1) Surveys are an effective way to obtain team opinions.
A)True
B)False
Q2) Which of the following techniques is used when one team member creates a list of questions and asks other members to respond?
A) multiparty text chat
B) team survey
C) social networking
D) discussion forum
Q3) ________ tracks changes to documents and provides features and functions to accommodate concurrent work.
A) Version management
B) Workflow regulation
C) Workspace management
D) Content regulation
Q4) Explain synchronous and asynchronous communications in organizations with examples.
Q5) A face-to-face meeting is an example of asynchronous communication.
A)True
B)False
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Chapter 15: Information Systems and Decision Making
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Q1) Briefly describe the steps in the decision-making process?
Q2) In organizations,decisions occur at three levels: operational,managerial,and strategic.
A)True
B)False
Q3) Decisions related to the allocation and utilization of resources are referred to as strategic decisions.
A)True
B)False
Q4) Automated information systems exist to enhance,support,or supplement,the work done by people,and humans do the bulk of the work.
A)True
B)False
Q5) Which of the following questions is an example of an operational decision?
A) Should we have another manufacturing center?
B) How many square feet of warehouse space do we need for the coming year?
C) How many engineers should we assign to the project?
D) How many widgets should we order from the vendor?
Q6) Discuss the relationship between decision levels and decision processes.
18
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Chapter 16: Knowledge Management and Expert Systems
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Q1) Team portals can be used as platforms for employees to post their ideas.
A)True
B)False
Q2) What are content management systems? How do they differ from operational document systems?
Q3) Which of the following knowledge management alternatives allow employees or customers to post queries seeking solutions to problems they have with a company's products?
A) discussion groups
B) podcasts
C) expert systems
D) blogs
Q4) What is knowledge management? How does it benefit an organization?
Q5) Documents behind corporate firewalls cannot be accessed by Google or any other search engine.
A)True
B)False
Q6) Define any three challenges of content management.
Q7) What factors inhibit employees from sharing knowledge?
Q8) How do expert systems benefit organizations? What are their disadvantages?
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Chapter 17: Introduction to Microsoft Excel
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Q1) To save a worksheet in Microsoft Excel,you use the Save option in the Edit menu.
A)True
B)False
Q2) In Microsoft Excel,most frequently used tools and selections appear under the ________ tab.
A) Data
B) Home
C) View
D) Add-ins
Q3) The real power of Excel lies in its amazing computational capability.Explain.
Q4) What are the different ways of entering data into an Excel worksheet?
Q5) The Home tab holds the most frequently used tools and selections.
A)True
B)False
Q6) In Microsoft Excel,the wide bar of tools and selections that appears just under the tabs is referred to as the Menu bar.
A)True
B)False
Q7) Explain the process of inserting rows and columns in Microsoft Excel.
Q8) Explain the process of naming the rows,columns,and cells in Microsoft Excel.
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Chapter 18: Preparing a Computer Budget Using Excel
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Q1) Which of the following is an example of a formula with an absolute address?
A) =G13*G13
B) =G13+G14
C) =$G13+$G14
D) =$G$13+$G$14
Q2) A ________ holds up to 700 MB of data and can be used to back up files.
A) Blue-ray disk
B) magnetic disk
C) DVD
D) CD
Q3) Which of the following enables the fast processing of data once the data resides in the main memory of a computer?
A) CD-ROM
B) DVD
C) CPU
D) LCD
Q4) Briefly describe the variations in optical disks.
Q5) What is the significance of the main memory in the functioning of a computer?
Q6) Briefly describe the process for preparing a departmental IT budget.
Q7) Describe the two types of video display monitors.
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Chapter 19: Database Design
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Q1) A database model can be transformed into a database design only after the users have approved and validated it.
A)True
B)False
Q2) In an E-R diagram,a line is used to represent a relationship between two entities. A)True
B)False
Q3) An identifier is an attribute whose value is associated with only one entity instance. A)True
B)False
Q4) The notation N:N is used to indicate a many-to-many relationship in E-R diagrams.
A)True
B)False
Q5) Explain the difference between maximum and minimum cardinality.
Q6) In E-R diagrams,the attributes are represented with crow's feet. A)True
B)False
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Chapter 20: Using Microsoft Access 2010
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Q1) Before using any DBMS,the creators should have created a data model from the users' requirements.
A)True
B)False
Q2) Every field in Microsoft Access must have a description associated with it.
A)True
B)False
Q3) Which of the following statements is true about naming a new database in Microsoft Access?
A) A user must type the name of his new database in the blank provided under File Name.
B) A user must select the name of his new database from the drop down list provided next to the File name.
C) Access opens the new database with the default name, database 1.
D) Access opens the new database with the default name, database A.
Q4) What steps must a database designer take before using a DBMS?
Q5) How can a user generate reports in Microsoft Access?
Q6) Explain the different alternatives provided by Microsoft Access for creating data entry forms.
Q7) Explain the procedure for creating a database using Microsoft Access.
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Chapter 21: Using Excel and Access Together
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Q1) Access is superior to Excel for tracking orders,inventory,equipment,and people.
A)True
B)False
Q2) Explain the significance of using Access and Excel together.
Q3) Which of the following is true for Access?
A) It is a database management system.
B) It is used to create charts and graphs from data.
C) It cannot be used to produce reports.
D) It is a management information system.
Q4) ________ is a superior software for tracking orders,inventory,equipment,people,and so forth.
A) Microsoft Access
B) Adobe Illustrator
C) Microsoft PowerPoint
D) Microsoft Publisher
Q5) What is import/export of data? Why is it necessary to refresh the import/export data in Excel and Access on a timely basis?
Q6) Access queries can be imported to Microsoft Excel.
A)True
B)False
Page 24
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Chapter 22: Remote, Nomadic, and Mobile Systems
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Q1) List the consequences of communication at a distance.
Q2) The need for local support staff decreases with tele-action.
A)True
B)False
Q3) A business traveler who accesses networks at work from a hotel or an airport lobby is using nomadic access.
A)True
B)False
Q4) Each hosted operating system is called a virtual machine and each such machine has no control of the assets it is assigned.
A)True
B)False
Q5) ________ refers to the use of networked computers while in motion.
A) Remote access
B) Mobile access
C) Remote desktop software
D) Nomadic access.
Q6) Webinars are an example of action at a distance.
A)True
B)False
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Chapter 23: Functional Processes, Applications, and Systems
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Q1) A computer program that supports or automates the major activities in a functional process is referred to as ________.
A) functional application
B) application software
C) departmental application
D) divisional software
Q2) The most common functional applications in marketing are product and brand management applications.
A)True
B)False
Q3) Accounts receivable includes not just recording the receivables and the payments against receivables,but also the features to reconcile payments against purchases.
A)True
B)False
Q4) All companies view inventories primarily as assets.
A)True
B)False
Q5) What are the major functions of accounting applications?
Q6) Explain just-in-time (JIT)inventory policy.
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Chapter 24: Enterprise Resource Planning (ERP)Systems
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Q1) Which of the following sentences about the effect of ERP on midsized organizations is true?
A) Midsized organizations expand IT from one person to a small staff, but frequently this staff is isolated from senior management.
B) ERP implementation in midsized companies will be part of a strategic process and, once begun, will have the full backing of the entire executive group.
C) IT specialists in midsized organizations are spread very thin and often are in over their heads during an ERP implementation.
D) In midsized organizations, the CIO is an active participant in organizational strategic planning.
Q2) An example of stored procedure would be never to sell certain items at a discount. A)True
B)False
Q3) ERP was initially adopted by government and public service agencies to handle complex administrative tasks.
A)True
B)False
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Chapter 25: Supply Chain Management
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Q1) The three factors of information related to the supply chain are ________.
A) source, channel, and receiver
B) purpose, availability, and means
C) source, purpose, and outcome
D) purpose, means, and outcome.
Q2) Explain the bullwhip effect with an example.
Q3) The Automated Clearing House system among banks is an example of an interorganizational process.
A)True
B)False
Q4) Which of the following statements about inventory is NOT true?
A) Managing an inventory requires balancing between availability and cost.
B) Inventory includes raw materials, in-process work, and finished goods.
C) Inventory management decisions are limited to the size of the inventory.
D) Managing inventory focuses on order frequency and the size of reorders.
Q5) The only source of revenue in the supply chain is the customer.
A)True
B)False
Q6) What are interorganizational business processes?
Q7) How do information systems affect supply chain performance?
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Chapter 26: Processing Social Capital: Facebook, Twitter, and User-Generated Content (UGC)
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Q1) Social networking applications can be used for operations and management functions.
A)True
B)False
Q2) A ________ is a Web site on which users can publish their opinions in restricted amounts of text.
A) vlog
B) webcast
C) microblog
D) podcast
Q3) Microblogging is more daunting compared to blogging.
A)True
B)False
Q4) A microblog is a Web site on which users can publish their opinions without any restrictions.
A)True
B)False
Q5) What is a social networking information system?
Q7) Explain Facebook's principles of meaningful social networking applications. Page 29
Q6) What are the risks associated with user-generated content and social networking?
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Chapter 27: Database Marketing
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Q1) The RFM score is obtained by ranking the customers on the basis of pricing patterns.
A)True
B)False
Q2) RFM scores can be used to concentrate the efforts of salespeople.
A)True
B)False
Q3) RFM can be a useful tool to determine who your best customers are and who hasn't been in to the store in a while.
A)True
B)False
Q4) Database marketing is the application of business intelligence systems to the planning and execution of marketing programs.
A)True
B)False
Q5) In market-basket terminology,what is lift ? How is it related to confidence?
Q6) A high F score denotes that the customer has bought an expensive item recently. A)True
B)False
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Chapter 28: Reporting Systems and OLAP
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Q1) Which of the following is an electronic report media that can be customized for particular users?
A) hoardings
B) mirror display
C) digital dashboards
D) billboards
Q2) A report on current stock prices is an example of a static report.
A)True
B)False
Q3) Each OLAP cube in a report is a characteristic of the measures in the OLAP report.
A)True
B)False
Q4) An administrator in a company defines who receives what reports,when,and by what means.These functions performed by the administrator are referred to as report delivery.
A)True
B)False
Q5) Explain report authoring,management,and delivery.
Q6) What are the different types of reports? Explain.
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Chapter 29: Geographic Information Systems
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Q1) Geospatial data means data that can be ordered in reference to the earth.
A)True
B)False
Q2) Which of the following does a raster map contain?
A) points
B) pixels
C) lines
D) shapes
Q3) Explain in brief how GIS maps are constructed.
Q4) A ________ is a technique for placing locations on the surface on the earth onto a flat surface.
A) geofence
B) datum
C) geocoding
D) map projection
Q5) Operations personnel commonly use GIS data.
A)True
B)False
Q6) Differentiate between raster and vector maps.
Q7) What is asset tracking?
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Chapter 30: Business Process Management
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Sample Questions
Q1) In which of the following cases will a business continually be in crisis,dealing with one process emergency after another?
A) when the organization plans to develop the business process
B) when an organization actively seeks to change business processes
C) when the organization lets the need for change just happen to them
D) when the organization plans to modify its business process
Q2) Which of the following is the first step in the business process management (BMP)cycle?
A) creating system components
B) creating models of business processes
C) implementing the needed business processes
D) assessing business process effectiveness
Q3) The two major dimensions of business process effectiveness are performance and ________.
A) execution
B) accomplishment
C) cost
D) enactment
Q4) How can a change in customers,product lines and supply chains affect business processes?
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Chapter 31: Systems Development Project Management
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Sample Questions
Q1) The biggest challenge in planning large-scale systems is scheduling.Describe the three approaches organizations take to address this challenge.
Q2) _________ concerns contracts with outside vendors for services,materials,and outsourcing of functions.
A) Human resource management
B) Communications management
C) Risk management
D) Procurement management
Q3) What are the biggest challenges for managing a large-scale systems development project?
Q4) The biggest challenge in planning large-scale systems is scheduling.
A)True
B)False
Q5) Documents,designs,prototypes,data models,database designs,working data entry screens,and the like are examples of deliverables in a systems development project.
A)True
B)False
Q6) What is a critical path? How is a critical path analysis done?
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Chapter 32: Outsourcing
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Sample Questions
Q1) Although the fixed cost achieved through outsourcing does cap exposure,it also removes the benefits of economies of scale.
A)True
B)False
Q2) Outsourcing protects companies from a potential loss of intellectual capital.
A)True
B)False
Q3) Which of the following is a disadvantage of outsourcing?
A) high implementation risk
B) inability to ensure a certain level of quality
C) takes up too much management time
D) potential loss of intellectual capital
Q4) IT and IS services cannot be outsourced by a company.
A)True
B)False
Q5) Which of the following is an advantage of outsourcing?
A) It allows the organization greater control.
B) It helps ensure a certain level of quality.
C) It guarantees quality and risk reduction.
D) It allows for an easy exit.
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Chapter 33: International MIS
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Sample Questions
Q1) Which of the following is a problem and issue related with global databases?
A) Often, data transmission speeds are too slow to process data from a single geographic location.
B) A single database increases data integrity problems.
C) International companies that have a single database must declare multiple languages for the company.
D) With a single database, it is not possible to have an integrated view of the customer or the organization's operations.
Q2) Which of the following is an advantage of functional systems?
A) They facilitate the integration of data across various business functions.
B) Two order processing functional systems located in two different countries need not accommodate language and culture differences.
C) They ensure that organizations do not suffer from islands of automation.
D) They solve the problems of data isolation by integrating data into a database that provides a comprehensive and organizationwide view.
Q3) What are the problems of inherent processes?
Q4) What are the issues that have to be addressed when localizing a computer program?
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