MIS for Business Majors Exam Practice Tests
Course
Introduction
Management Information Systems (MIS) for Business Majors explores how organizations utilize information technology to enhance decision-making, streamline processes, and maintain a competitive edge. The course covers key concepts such as system components, data management, enterprise resources planning, and e-commerce, with a strong focus on how these systems support business objectives. Students will learn to analyze business problems, develop IT-based solutions, and understand the strategic value of information systems in global and dynamic markets. Emphasis is placed on practical applications, teamwork, and real-world case studies to prepare students for effective collaboration between business and technology functions in various industries.
Recommended Textbook
Experiencing MIS 3rd Edition by David M. Kroenke
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1799 Verified Questions
1799 Flashcards
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Page 2
Chapter 1: The Importance of MIS
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Sample Questions
Q1) Other than development tasks,what are the other roles than you will need to undertake in the use of information systems?
Answer: In addition to development tasks,you will also have important roles to play in the use of information systems.You will need to learn how to employ the system to accomplish your goals.You will also have important ancillary functions as well.For example,when using an information system,you will have responsibilities for protecting the security of the system and its data.You may also have tasks for backing up data.When the system fails,you will have tasks to perform while the system is down as well as tasks to accomplish to help recover the system correctly and quickly.
Q2) What is a marketable skill?
Answer: It used to be that one could name particular skills,such as computer programming,tax accounting,or marketing as examples of marketable skills.But today,because of Moore's Law,because the cost of data storage and data communications is essentially zero,any routine skill can and will be outsourced to the lowest bidder.
One has to develop strong non-routine cognitive skills to be more successful and such skills are called marketable skills.Abstract reasoning,systems thinking,collaboration,and ability to experiment are marketable skills.
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Chapter 2: Business Processes, Information, and Information Systems
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Sample Questions
Q1) Define information.
Answer: The most common definition of information is that information is knowledge derived from data,where data is defined as recorded facts or figures.
Q2) A(n)________ is a collection of business records.
A) repository
B) role
C) activity
D) resource
Answer: A
Q3) Which of the following components provide branching points within the flow of a business process?
A) repositories
B) decisions
C) activities.
D) roles
Answer: B
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Page 4
Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
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Sample Questions
Q1) In which of the following cases is the strength of competitive forces low?
A) when switching costs are high
B) when rival products are priced low
C) when customer loyalty is low
D) when the product is unique
Answer: A
Q2) Porter originally developed the five forces model in order to understand organizations' competitive environment.
A)True
B)False
Answer: False
Q3) An organization responds to the structure of its industry by choosing a ________ strategy
A) competitive
B) growth
C) leadership
D) operational
Answer: A
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Chapter 4: Hardware and Software
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Sample Questions
Q1) What are bits? Explain the various methods of representing binary notation.
Q2) Describe the basic components of a generic computer.
Q3) Which of the following is true of in-house custom-developed software?
A) They are less expensive than off-the-shelf software.
B) The organization has to tailor its applications to the software.
C) They are easy and comparatively cheap to make.
D) The developing company pays the adaptation costs itself.
Q4) CPU speed is expressed in ________.
A) hertz
B) bytes
C) bits
D) cycles
Q5) Which of the following is true of a server?
A) Single but powerful CPUs are used by all servers.
B) Extensive video displays characterize all servers.
C) Processing shared databases is one if its functions.
D) Servers cannot process emails and Web sites.
Q6) DVDs are the most common storage devices.
A)True
B)False
Page 6
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Chapter 5: Database Processing
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Sample Questions
Q1) A ________ is a self-describing collection of integrated records.
A) datasheet
B) metadata
C) database
D) data record
Q2) A database cannot have more than one application running on it.
A)True
B)False
Q3) Which of the following is the most significant personal DBMS product available in the market today?
A) MS Access
B) FoxPro
C) dBase
D) Paradox
Q4) A database is a self-describing collection of integrated records.
A)True
B)False
Q5) Columns are also called fields.
A)True
B)False
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Chapter 6: Data Communications
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Sample Questions
Q1) What are the three tiers in the three-tier architecture?
Q2) The most popular protocol for WAN is the IEEE 802.3 protocol.
A)True
B)False
Q3) What are cable modems?
Q4) With a WAN,an organization can place communications lines wherever it wants because all lines reside on its premises.
A)True
B)False
Q5) What is a domain name? What is the procedure to get a domain name?
Q6) A ________ connects computers at different geographic locations.
A) LAN
B) WAN
C) VPN
D) PSDN
Q7) What is the performance guarantee offered by SDSL connections?
A) They provide dedicated lines for data transmission.
B) They offer the same fast speed in both directions.
C) They offer higher download speeds than ADSL lines.
D) They offer a data backup and recovery service.
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Chapter 7: Business Process Management
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Q1) ________ occur(s)when data are isolated in separated information systems.
A) Walled garden
B) Information silos
C) Scheduling
D) System integration
Q2) What cause the challenges that occur while implementing new enterprise systems?
Q3) The existence of information silos helps resolve any problems that may arise due to isolated information systems.
A)True
B)False
Q4) During which stage of the customer life cycle do win-back processes categorize customers according to value?
A) customer acquisition
B) marketing
C) relationship management
D) loss
Q5) What are information silos?
Q6) Describe enterprise application integration.
Q7) What are personal information systems?
Q8) What are enterprise information systems?
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Chapter 8: E-Commerce, Web 20, and Social Networking
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Sample Questions
Q1) What is e-commerce?
Q2) Strong relationships contribute the most to the growth of social networks.
A)True
B)False
Q3) Sales between a supplier and a retail consumer are ________ transactions.
A) B2C
B) B2B
C) B2G
D) C2C
Q4) Web 2.0 applications ________.
A) must be installed on users' computers
B) are thick clients
C) have infrequent, controlled releases
D) are downloaded as Silverlight code
Q5) According to McAfee,Enterprise 2.0 workers want to be able to navigate content structures such as lists and tables of content.
A)True
B)False
Q6) How is e-commerce related to price elasticity?
Q7) What is a folksonomy?
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Chapter 9: Business Intelligence and Information Systems for Decision Making
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Sample Questions
Q1) ________ systems integrate data from multiple sources,and they process that data by sorting,grouping,summing,averaging,and comparing.
A) Knowledge management
B) Data-mining
C) Expert
D) Reporting
Q2) ________ systems improve decision making by using the discovered patterns and relationships to anticipate events or to predict future outcomes.
A) Knowledge management
B) Expert
C) Reporting
D) Data-mining
Q3) Regression analysis is used to find groups of similar customers from customer order and demographic data.
A)True
B)False
Q4) What is the difference between a megabyte and a gigabyte?
Q5) Explain the curse of dimensionality.
Q6) Write a brief note on the characteristics and advantages of expert system.
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Chapter 10: Information Systems Development
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Sample Questions
Q1) The primary purpose of the requirements analysis phase is to ________.
A) eliminate obviously nonsensible projects before forming a project development team
B) identify the requisite skills needed in the IT personnel assigned to the project
C) determine and document the specific features and functions of the new system
D) investigate how much similar projects have cost in the past
Q2) According to Brooks' Law,adding more people to a late project ________.
A) makes the project later
B) decreases the overall cost
C) improves the quality of work
D) enhances the team's productivity
Q3) ________ are IT professionals who understand both business and technology.
A) Systems analysts
B) Programmers
C) Business analysts
D) Beta testers
Q4) All commercial software products are shipped with known failures.
A)True
B)False
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Page 12
Chapter 11: Information Systems Management
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Sample Questions
Q1) As a user of IS,an employee has a responsibility to avoid ________.
A) unauthorized hardware modifications
B) changing system password too frequently
C) backup procedures
D) applying software patches
Q2) As a user,you should not have to endure schedule slippages of a months or two.Such slippages are evidence of incompetent systems development.
A)True
B)False
Q3) Of the following,which is an IS user's responsibility?
A) reliable network and Internet connections
B) a secure computing environment
C) protection from viruses and other threats
D) installation of authorized programs
Q4) Reliability in an information system,by definition,means that work can be processed without problems all of the time.
A)True
B)False
Q5) How does the IS department protect infrastructure and data?
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Chapter 12: Information Security Management
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Sample Questions
Q1) ________ is a technique for intercepting computer communications.
A) Spoofing
B) Hacking
C) Pretexting
D) Sniffing
Q2) What should an organization do when a security breach occurs in its information systems?
Q3) ________ simply take computers with wireless connections through an area and search for unprotected wireless networks.
A) Drive-by sniffers
B) Spoofers
C) Hackers
D) Phishers
Q4) The existence of accounts that are no longer necessary do not pose a serious security threat.
A)True
B)False
Q5) How is a Trojan horse different from a worm?
Q6) What is the difference between adware and spyware?
Q7) Explain denial of service (DOS)in information management.
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Chapter 13: Improving Your Collaboration Skills
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Sample Questions
Q1) According to Katzenbach and Smith,a team should have ________.
A) a large number of people who are mutually accountable
B) people with complementary skills
C) an equal number of managers and workers
D) people with individual excellence in a common field
Q2) The critical collaboration drivers are ________.
A) conflicts, feedback, and content management
B) communication, iterations, and conflicts
C) communication, content management, and workflow control
D) communication, conflict, and feedback
Q3) Which of the following is true for team behavior?
A) The formative environment is an important factor determining behavior in a team.
B) Team leaders guide team actions, but cannot influence the behavior of the team.
C) Innate social ability is the only determinant of team behavior.
D) Team leaders should discourage conflict in order to foster collaboration.
Q4) All group members should have the ability to give and receive critical feedback.
A)True
B)False
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Page 15
Chapter 14: Using Collaboration Information Systems
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Sample Questions
Q1) Which of the following is true for document libraries?
A) They do not allow multiple users to edit a document simultaneously.
B) They do not offer a check-out, check-in facility.
C) They do not allow asynchronous content sharing.
D) They do not have the facility to track version histories.
Q2) What is version management and why is it important?
Q3) Videoconferencing is less intrusive than text chat.
A)True
B)False
Q4) Which of the following techniques is used when one team member creates a list of questions and asks other members to respond?
A) multiparty text chat
B) team survey
C) social networking
D) discussion forum
Q5) Which of the following statements regarding Google Docs is true?
A) Google tracks document revisions, with brief summaries of changes made.
B) A Google account is not essential to edit Google Docs.
C) Google Docs is free to use, but an annual fee is charged for membership.
D) Microsoft Excel documents cannot be uploaded to Google Docs.
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Chapter 15: Information Systems and Decision Making
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Sample Questions
Q1) What is the difference between structured and unstructured decisions? Give examples for each.
Q2) Strategic decisions are supported by executive information systems.
A)True
B)False
Q3) Data analysis applications can be used in the intelligence gathering phase of the decision-making process.
A)True
B)False
Q4) Spreadsheets and financial modeling tools help decision makers to analyze alternatives in the ________ step of the decision-making process.
A) choice
B) implementation
C) intelligence gathering
D) alternatives formulation
Q5) An information system that computes the quantity of items to order for inventory is an example of an automated information system.
A)True
B)False
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Chapter 16: Knowledge Management and Expert Systems
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Sample Questions
Q1) Basic emails do not allow good control over shared content and should not be used for knowledge sharing in organizations.
A)True
B)False
Q2) Which of the following knowledge management alternatives allow employees or customers to post queries seeking solutions to problems they have with a company's products?
A) discussion groups
B) podcasts
C) expert systems
D) blogs
Q3) In a content management system,several documents may refer to the same product.
A)True
B)False
Q4) KM content management systems are concerned with operational documents.
A)True
B)False
Q5) What are content management systems? How do they differ from operational document systems?
Q6) Define any three challenges of content management.
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Chapter 17: Introduction to Microsoft Excel
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Q1) Using the F2 key is recommended when you have a long value in a cell and need to edit a letter or two without retyping the whole entry.
A)True
B)False
Q2) What is the meaning of the formula SUM (C3:C8)?
A) Add all the values starting from the third cell to eighth cell in the third column.
B) Add the all the values starting from the third cell to eighth cell in the third row.
C) Add the values of third cell in the third column and eighth cell in the third column.
D) Add the values of third cell in the third row and eighth cell in the third row.
Q3) Explain the process of inserting rows and columns in Microsoft Excel.
Q4) A ________ is a table of data which has rows and columns.
A) spreadsheet
B) cell
C) broadsheet
D) library
Q5) Explain spreadsheets.
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19
Chapter 18: Preparing a Computer Budget Using Excel
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Q1) For an LCD monitor,the distance between pixels is referred to as dot pitch.
A)True
B)False
Q2) The amount of memory used for each cell in the pixel grid depends on the number of colors that each pixel is to display.
A)True
B)False
Q3) Which of the following is an example of a formula with an absolute address?
A) =G13*G13
B) =G13+G14
C) =$G13+$G14
D) =$G$13+$G$14
Q4) A network interface card is not needed for wireless networks.
A)True
B)False
Q5) Cache memory is the performance factor for ________.
A) the CPU
B) the main memory
C) printers
D) computer displays
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Chapter 19: Database Design
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Q1) A data model ________.
A) is created after the database is designed
B) is an attribute whose value is associated with only one entity instance
C) is a logical representation of the structure of the data
D) does not describe the relationships among data
Q2) ________ is an example of an attribute in the E-R model.
A) Order
B) Salesperson
C) Order number
D) Customer
Q3) Tables that are not normalized are subject to data integrity problems.
A)True
B)False
Q4) What are the different types of relationships represented in a data model?
Q5) A database model can be transformed into a database design only after the users have approved and validated it.
A)True
B)False
Q6) Explain the difference between maximum and minimum cardinality.
Q7) How is a data model transformed into a database design?
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Chapter 20: Using Microsoft Access 2010
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Sample Questions
Q1) All modern DBMS products can process the ________ query language.
A) SQL
B) MySQL
C) DB10
D) HTML
Q2) Explain the different alternatives provided by Microsoft Access for creating data entry forms.
Q3) Microsoft Access can be used to process the SQL query language.
A)True
B)False
Q4) Before using any DBMS,the creators should have created a data model from the users' requirements.
A)True
B)False
Q5) In Microsoft Access,a user has to define the relationships between fields before creating the tables.
A)True
B)False
Q6) Explain the procedure for establishing a relationship between two tables in Microsoft Access.
Page 22
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Chapter 21: Using Excel and Access Together
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Q1) When the data in a text file contains commas,commas cannot be used to separate field data.In that case,some other character such as a tab is used to delimit the fields.In this case,the commas and tab characters are known as ________.
A) alienators
B) identifiers
C) attributes
D) delimiters
Q2) Which of the following procedures must be used to create a named range for a data in Access?
A) highlight the required data click the Formulas tab click Define Name in the Defined Names section enter a suitable name
B) highlight the required data click the Home tab click Insert Name in the Cells section enter a suitable name
C) highlight the required data click the Data tab click Connections in the Connections section enter a suitable name
D) highlight the required data click the Design tab click Property Sheet in the Show/Hide section enter a suitable name
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Chapter 22: Remote, Nomadic, and Mobile Systems
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Q1) A typical example of nomadic access is accessing the Web or email while riding in a train.
A)True
B)False
Q2) Define remote access.Give examples of the use of remote access systems.
Q3) Client virtualization is also called ________.
A) network virtualization
B) memory virtualization
C) desktop virtualization
D) storage virtualization
Q4) Summarize the impact of widely available nomadic and remote access on business and work style.
Q5) ________ is the ability to provide computer-based activity or action at a distance.
A) Remote access
B) Mobile computing
C) Mobile access
D) Nomadic access
Q6) List the consequences of communication at a distance.
Q7) Define nomadic and mobile access systems with an example.
Page 24
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Chapter 23: Functional Processes, Applications, and Systems
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Q1) Employee assessment includes the publication of standard job and skill descriptions as well as support for employee performance evaluations.
A)True
B)False
Q2) The sales lead-tracking business process is an example of functional business processes.
A)True
B)False
Q3) The ________ policy seeks to have production inputs delivered to the manufacturing site just as they are needed.
A) BOM
B) JIT
C) MPS
D) MRP
Q4) Which of the following is referred to as MRP II?
A) manufacturing resource planning
B) materials requirements planning
C) materials resource planning
D) manufacturing requirements planning
Page 25
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Chapter 24: Enterprise Resource Planning (ERP)Systems
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Q1) Explain how organizations of different sizes use ERP differently.
Q2) Which of the following statements is true of Oracle's ERP products?
A) Oracle has never been known to create easy-to-use ERP products.
B) Oracle traditionally does not develop its ERP products in-house, but favors acquisition of products such as PeopleSoft and Siebel.
C) Oracle's ERP products are relatively inexpensive and serve higher-end small companies and lower-end large companies.
D) Oracle's ERP products are highly standardized and serve specific applications owing to the underlying service-oriented architecture.
Q3) The ERP implementation process is carried out even as the business continues to run on the old system.
A)True
B)False
Q4) ERP vendors design application programs to be configurable so that development teams can alter them to meet customer requirements without changing program code.
A)True
B)False
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Chapter 25: Supply Chain Management
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Q1) The phenomenon in which the variability in the size and timing of orders increases at each stage up the supply chain is referred to as the ________.
A) synergistic effect
B) flanging effect
C) stack effect
D) bullwhip effect
Q2) From which of the following do distributors order products from in a supply chain?
A) retailers
B) manufacturers
C) customers
D) suppliers
Q3) The three factors of information related to the supply chain are ________.
A) source, channel, and receiver
B) purpose, availability, and means
C) source, purpose, and outcome
D) purpose, means, and outcome.
Q4) Define supply chain profitability.How is it different from individual organizational profitability?
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Chapter 26: Processing Social Capital: Facebook, Twitter, and User-Generated Content (UGC)
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Q1) When a meaningful application is expressive,it means it should compel users to come back again and again.
A)True
B)False
Q2) Microblogging is more daunting compared to blogging.
A)True
B)False
Q3) A microblog is a Web site on which users can publish their opinions without any restrictions.
A)True
B)False
Q4) A social networking application is said to be engaging if it ________.
A) has a personal perspective on the world
B) addresses the real needs of customers
C) compels users to come back again and again
D) shares social information pertaining to members
Q5) Anyone can find private groups by searching,but he or she must be invited to join the group.
A)True
B)False
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Chapter 27: Database Marketing
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Q1) If a customer has an RFM score of 113,which of the following actions should be implemented by the sales team?
A) should attempt to up-sell more expensive goods to this customer
B) should contact this customer immediately
C) should not waste any time on this customer
D) should set up an automated contact system for this customer.
Q2) The RFM score of customers is obtained by multiplying their recency score,frequency score,and money score.
A)True
B)False
Q3) In market-basket terminology,________ is the term used to represent the probability that two items will be purchased together.
A) confidence
B) support
C) cohesion
D) assurance
Q4) RFM scores can be used to concentrate the efforts of salespeople.
A)True
B)False
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Chapter 28: Reporting Systems and OLAP
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Q1) Connecting to data sources is a part of report management.
A)True
B)False
Q2) Which of the following types of reports is an example of a push report?
A) static report
B) dynamic report
C) query report
D) OLAP report
Q3) Describe online analytical processing.
Q4) For query reports,the report-delivery system serves as an intermediary between the user and the report generator.
A)True
B)False
Q5) What is the difference between push and pull reports?
Q6) What are the different types of reports? Explain.
Q7) Alerts generated on the basis of user notification are not treated as reports.
A)True
B)False
Q9) What is an OLAP cube? Page 30
Q8) Explain report authoring,management,and delivery.
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Chapter 29: Geographic Information Systems
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Q1) When point based spatial data are aggregated into regions and the results depend on how the regions are defined unit problem occurs.
A)True
B)False
Q2) What is the procedure component of GIS?
Q3) Which of the following is true of vector maps?
A) They are easy to create.
B) They scale perfectly.
C) They are not used in GIS maps.
D) The aerial maps are vector maps.
Q4) How does the Military Grid Coordinate System (MGRS)work?
Q5) There are no programs to convert raster maps to vector maps.
A)True
B)False
Q6) Which of the following functions is rarely performed most GIS applications?
A) analyzing geospatial data
B) capturing geospatial data
C) storing geospatial data
D) displaying geospatial data
Q7) Explain in brief how GIS maps are constructed.
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Chapter 30: Business Process Management
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) An activity that conforms to SOA principles is called a ________.
A) COBIT
B) service provider
C) encapsulator
D) XML schema
Q2) In which of the following situations may credit checking be the first step in the procedure of processing an order?
A) during recession
B) during a merger
C) during an acquisition
D) during an amalgamation.
Q3) XML,SOAP,and WSDL eliminate the need for proprietary SOA services designs and make it much easier for programs to interact with one another.
A)True
B)False
Q4) The salespeople are the closest to the customer and will be the first to learn the importance of delivery times.
A)True
B)False
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Chapter 31: Systems Development Project Management
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Sample Questions
Q1) With respect to WBS,________ means to define the system boundaries.
A) Gantt chart
B) critical path
C) baseline
D) scope
Q2) ________ is the knowledge area that refers to the management of the overall project and the construction of the final product.
A) Project integration
B) Communications
C) Procurement
D) Quality management
Q3) What are the characteristics of large-scale systems development projects?
Q4) The term ________ refers to a set of management policies,practices,and tools that developers use to maintain control over the project's resources.
A) perceptual mapping
B) coordination control
C) critical path analysis
D) configuration control
Q5) What is a critical path? How is a critical path analysis done?
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Chapter 32: Outsourcing
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Sample Questions
Q1) Outsourcing can make the CIO superfluous.
A)True
B)False
Q2) Acquiring licensed software is a form of outsourcing.
A)True
B)False
Q3) IT and IS services cannot be outsourced by a company.
A)True
B)False
Q4) A Web storefront is a form of outsourcing an entire business function.
A)True
B)False
Q5) Some companies choose to outsource to save management time and attention.
A)True
B)False
Q6) When a company outsources a system,it continues to maintain control over prioritizing the fixing of software failures and problems.
A)True
B)False
Q7) What are the management advantages of outsourcing?
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Chapter 33: International MIS
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Sample Questions
Q1) World time differences enable global virtual companies to operate 24/7.
A)True
B)False
Q2) International companies that have a single database must declare a single language for the company.
A)True
B)False
Q3) Development rate of international information systems vary among countries and culture.
A)True
B)False
Q4) If a distributed database divides the database into nonoverlapping segments,it is called a(n)________ database.
A) mirrored.
B) replicated
C) independent
D) partitioned
Q5) Information systems support just-in-time (JIT)inventory techniques.
A)True
B)False
Page 36
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