Medical Office Procedures
Study Guide Questions
Course Introduction
Medical Office Procedures is a practical course designed to introduce students to the administrative tasks essential for managing a modern healthcare office. The curriculum covers patient reception, appointment scheduling, medical record management, insurance processing, billing, coding basics, and effective communication within a healthcare environment. Emphasis is placed on upholding confidentiality and accuracy, utilizing current office software, and understanding healthcare regulations and ethics. Upon completion, students will be equipped with the necessary skills to ensure efficient workflow and quality patient service in various medical office settings.
Recommended Textbook
Legal and Ethical Issues for Health Professions 3rd Edition by Elsevier
Available Study Resources on Quizplus
12 Chapters
301 Verified Questions
301 Flashcards
Source URL: https://quizplus.com/study-set/1391
Page 2
Chapter 1: The Us Legal System
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/27713
Sample Questions
Q1) Which is true about a malpractice case?
A) There must be proof of a breach of duty.
B) No damages can be present.
C) The cause of the damages does not have to be specific.
D) The person who caused the damages does not have the duty to care for the patient.
Answer: A
Q2) This branch of government interprets statutory law.
A) Legislative
B) Executive
C) Judicial
D) Municipal
Answer: C
Q3) When the U.S. Supreme Court decides a case, it is binding to:
A) only the parties involved.
B) only the city involved and its residents.
C) only the state involved and its residents.
D) all state and federal courts.
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: The Basics of Ethics
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/27714
Sample Questions
Q1) This ethical theory is based on the obligation of the individual to perform his or her responsibility no matter the circumstance.
A) Teleology
B) Deontology
C) Rights-based ethics
D) Justice-based ethics
Answer: A
Q2) Who is the most important person in the healthcare organization's code of ethics?
A) Healthcare professional
B) Patient
C) Physician
D) Hospital administrator
Answer: B
Q3) Principles that individuals choose to live by are called:
A) integrity.
B) values.
C) utilitarianism.
D) tolerance.
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Ethical and Bioethical Issues
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/27715
Sample Questions
Q1) A DNR order means the patient does not want resuscitation if he or she:
A) suffers a cardiopulmonary death.
B) suffers a stroke and cannot breathe.
C) has cancer and stops breathing.
D) is in an accident and is near death.
Answer: A
Q2) Implanting male sperm into the woman's vagina to aid in conception is called:
A) in vitro fertilization.
B) using a surrogate.
C) artificial insemination.
D) sterilization.
Answer: C
Q3) The Baby M case involved:
A) in vitro fertilization.
B) using a surrogate.
C) artificial insemination.
D) sterilization.
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
5
Chapter 4: Workplace Issues
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/27716
Sample Questions
Q1) Which healthcare professional is bound to protect the confidentiality of the medical record?
A) The nurse providing patient care
B) The physician and his or her staff
C) The ancillary personnel in the hospital
D) All healthcare personnel
Q2) High levels of ______ are essential in the medical field.
A) dependability
B) integrity
C) honesty
D) professionalism
Q3) Which laws pertains to medical record security?
A) OSHA
B) HIPAA
C) CLIA
D) CPR
To view all questions and flashcards with answers, click on the resource link above.
Page 6
Chapter 5: Code and Standards Infractions
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/27717
Sample Questions
Q1) The Office of the Inspector General investigates:
A) the American Medical Association.
B) the Occupational Safety and Health Administration.
C) the Department of Labor.
D) the Department of Health and Human Services.
Q2) A patient's right to confidentiality is covered under:
A) AMA.
B) AHIMA.
C) OCR.
D) HIPAA.
Q3) What is necessary for an employee to be terminated for violating a policy that is clearly described in the company's policies and procedures as "immediate dismissal"?
A) A verbal warning before termination
B) A corrective action plan
C) A written warning before termination
D) Documentation of the offense in the employee's file
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: The Medical Malpractice Lawsuit and the Trial Process
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/27718
Sample Questions
Q1) A defendant does not want to go through a trial, and wants the issue at hand dealt with expediently. He may use:
A) a release of tortfeasor.
B) alternative dispute resolution.
C) the discovery rule.
D) all of the above.
Q2) Awards that are intended to punish are considered:
A) compensatory.
B) punitive.
C) nominal.
D) none of the above.
Q3) Which is a way to resolve conflicts using alternative dispute resolution?
A) Negotiation
B) Mediation
C) Arbitration
D) All of the above
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Intentional and Quasi-Intentional Torts
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/27719
Sample Questions
Q1) A healthcare professional who believes that an unconscious patient should receive a certain treatment but knows that the patient's religious beliefs prohibit such treatment faces:
A) an ethical dilemma.
B) assault.
C) implied consent.
D) battery.
Q2) Which is not among the major intentional torts?
A) Battery
B) Murder
C) Assault
D) False imprisonment
Q3) Which would not be considered a tort?
A) Medical malpractice
B) False imprisonment
C) Trespass
D) Theft of narcotics
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Statutory Reporting and Public Duties
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/27720
Sample Questions
Q1) Where are births legally recorded?
A) The hospital
B) The physician's office of the birth mother
C) The local county clerk's office
D) The Department of Health and Human Services
Q2) What type of abuse is criticizing considered?
A) Verbal/emotional
B) Psychological
C) Physical
D) Sexual
Q3) Diazepam is a Schedule ___ drug.
A) I
B) II
C) III
D) IV
Q4) Why are statutory reports required in the healthcare field?
A) So the government can keep track of individuals
B) For statistical data
C) For the welfare of the general public
D) All of the above
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Professional Liability Insurance
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/27721
Sample Questions
Q1) Which individual is probably an independent contractor?
A) A private nurse who sits with a patient just moved from intensive care
B) A registered nurse who works a weekend double shift only
C) A laboratory employee who works inside a hospital but is employed by an independent lab
D) A physician who visits his or her patients during rounds in a hospital
Q2) Liability insurers are interested in whether individuals or facilities have ever had which of the following filed against them?
A) Lawsuit
B) Malpractice
C) Negligence
D) Claim
Q3) Most physicians' offices carry a liability policy. Which would not be covered under the policy?
A) Physician
B) Medical assistant
C) Patient
D) Receptionist
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 10: Death and Dying Issues
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/27722
Sample Questions
Q1) The development of formal ethics committees in hospitals and the development of advance health directives arose out of whose court case?
A) Nancy Cruzan
B) Terri Schiavo
C) Karen Ann Quinlan
D) All of the above
Q2) Death is the permanent ending of all biological functions that sustain a living organism.
A)True
B)False
Q3) The study of the effects of death and dying is:
A) thorantology.
B) thanatology.
C) teratology.
D) trichology.
Q4) If a patient wants to donate organs, they must donate their entire body.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Conflict Management
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/27723
Sample Questions
Q1) A fire has broken out on the fifth floor in a hospital, and Mrs. Smith is on the fourth floor. She demands to receive care before anybody on the fifth floor. What type of conflict behavioral style is this?
A) Competing
B) Accommodating
C) Avoiding
D) Compromising
Q2) Which is not one of the usual stages of mediation?
A) Identification of party's interests
B) Submission of documents to a court for approval
C) Information gathering
D) Negotiation and selection of appropriate resolution
Q3) The "captain of the ship" doctrine refers to:
A) the person in charge is responsible.
B) the physician is always in charge.
C) it does not matter who is in charge; everyone is responsible.
D) you are responsible for your own choices.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Business Aspects of Healthcare
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/27724
Sample Questions
Q1) A disadvantage to an HMO is:
A) they are too large.
B) some areas may not have a participating physician.
C) they give too many referrals to specialists.
D) you have to pay first, and then get reimbursed.
Q2) Medical coverage for persons 65 and older is called:
A) Medicaid.
B) Medicare.
C) Blue Cross/Blue Shield.
D) TRICARE.
Q3) A person is under the poverty level. What kind of insurance may he or she have?
A) Medicaid
B) Medicare
C) Blue Cross/Blue Shield
D) TRICARE
Q4) All physician assistants bill insurance companies for their services.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14