Medical Office Procedures
Final Test Solutions
Course Introduction
Medical Office Procedures is a foundational course that introduces students to the administrative and operational tasks essential to the efficient functioning of a healthcare facility. Topics covered include patient reception and scheduling, medical records management, insurance processing, billing and coding, confidentiality and regulatory compliance, and effective communication within medical environments. Through hands-on exercises and real-world scenarios, students gain practical skills in using office technologies, managing patient flow, and supporting healthcare professionals, preparing them for entry-level roles in medical office administration.
Recommended Textbook
Delmars Administrative Medical Assisting 5th Edition by Wilburta Q. Lindh
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915 Verified Questions
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Page 2
Chapter 1: The Medical Assisting Profession
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Sample Questions
Q1) Which of the following best describes the reason a medical assistant should ensure good personal hygiene?
A) Demonstrate a professional appearance
B) Protect clothing from materials
C) Protect patients from dirty clothes
D) Minimize body injury
Answer: A
Q2) The AAMA policy stating that any candidate for the AAMA Certification Examination be a graduate of a CAAHEP- or ABHES-accredited program was made for which of the following benefits?
A) Safeguard the quality of care to the consumer
B) Continue to promote the identity and stature of the profession
C) Ensure the CMA (AAMA)'s role in the rapidly evolving health care delivery system
D) All of the above
Answer: D
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Chapter 2: Health Care Settings and the Health Care Team
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Sample Questions
Q1) Which of the following best describes the alternative medicine modality of homeopathy?
A) A massage technique applied to pressure points on the body
B) The application to the body or inhalation of essential oils of aromatic plants
C) The use of remedies made from naturally occurring plant, animal, or mineral substances
D) The use of images or symbols to train the mind for relief or anxiety
Answer: C
Q2) A nurse practitioner is a registered nurse with an advanced education and clinical experience in a branch of nursing.
A)True
B)False
Answer: True
Q3) Continuing medical education (CME)requirements for doctors do not vary by state or professional organization.
A)True
B)False
Answer: False
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4
Chapter 3: History of Medicine
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Sample Questions
Q1) Which of the following is NOT an example of advances in the growth of medicine?
A) Magnetic resonance imaging
B) Exploratory surgery
C) Non-invasive ultrasound
D) Laser eye surgery
E) Volume computed tomography
Answer: B
Q2) Which of the following best defines allopathic?
A) Treating disease with remedies that produce effects different from those caused by the disease itself
B) Treating disease with remedies that produce fewer but similar effects to those caused by the disease
C) Treating the whole body
D) Treating disease with manipulation
Answer: A
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5
Chapter 4: Coping Skills for the Medical Assistant
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Sample Questions
Q1) The three categories that stressors can be divided into do not include which of the following?
A) Pressure
B) Confrontation
C) Conflicts
D) Frustrations
Q2) How many stages are associated with burnout?
A) Two
B) Five
C) Three
D) Four
Q3) Which of the following best describes the return to the normal stage of the GAS theory?
A) The body becomes exhausted by its reaction to stress.
B) The sympathetic nervous system prepares the body.
C) The parasympathetic nervous system is activated.
D) The body begins to perceive and be aware of stress.
Q4) Enroll in office management classes.
A)long-term goal
B)short-term goal
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Chapter 5: Therapeutic Communication Skills
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Sample Questions
Q1) Which of the following best describes how the medical assistant should be positioned when communicating with a patient?
A) Stand directly over the patient so he can look up and see you clearly.
B) Maintain a close, but comfortable, position to observe her verbal and nonverbal cues.
C) Sit far away from the patient so you do not appear too friendly.
D) Sit very close to the patient on the exam table so you can hear everything.
Q2) You ask him,"Mr.Kind,how are you coming along on this new diet?" Which of the following best describes this form of communication?
A) Open-ended question
B) Compensation
C) Indirect statement
D) Expressing empathy
Q3) Which of the following best describes the interview technique used when asking the patient,"Are you still taking your medication?"
A) Close-ended question
B) Open-ended question
C) Direct statement
D) Indirect statement
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Chapter 6: The Therapeutic Approach to the Patient With
Life-Threatening Illness
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Q1) Which of the following is NOT an appropriate issue to discuss with patients facing a life-threatening illness?
A) Alternative methods of treatment
B) Health care directive and durable power of attorney
C) Planning for friends' needs
D) Discussing personal finances
Q2) Mrs.S.has just found out that her husband has a life-threatening illness and informs both you and the physician that under no circumstances are you to tell her husband about the prognosis.Which of the following best describes this example?
A) Secretive wife
B) Person who is afraid of the diagnosis
C) Expression of cultural perspectives
D) Prejudice
Q3) should be copied and placed in the patient's medical chart that goes with the patient when she is admitted to the hospital
A)living will or health care directive
B)durable power of attorney for health care
C)both
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Chapter 7: Legal Considerations
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Sample Questions
Q1) Which of the following best describes the legal violation if a medical assistant sends a patient's medical records to an insurance company without the patient's signature to release the information?
A) Standard of care
B) Confidentiality
C) Public duty
D) Informed consent
Q2) Domestic violence occurred.
A)subject to criminal law
B)subject to civil law
Q3) An applicant was denied employment due to former alcohol abuse.
A)subject to criminal law
B)subject to civil law
Q4) Which of the following is NOT one of the four Ds of negligence?
A) Deposition
B) Derelict
C) Damage
D) Duty
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Page 9
Chapter 8: Ethical Considerations
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Q1) Confidential information concerning a patient is provided to an insurance company without first obtaining the patient's authorization.
A)ethical
B)unethical
Q2) At the last moment before surgery,a provider enlists another surgeon to operate without the patient' s knowledge and consent.
A)ethical
B)unethical
Q3) fondling,touching,kissing without permission,and coerced nudity
A)neglect
B)physical
C)emotional/psychological
D)sexual
E)financial
F)sexual exploitation
G)incest
Q4) Stalking is not considered a form of abuse.
A)True
B)False
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Chapter 9: Emergency Procedures and First AID
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Sample Questions
Q1) Which of the following is a condition that occurs as a result of an inability of the body to properly convert sugar from food into energy?
A) Insulin shock
B) Hypoglycemia
C) Diabetes
D) Acidosis
Q2) Which of the following advice is appropriate for patient education for a patient who has a severe or life-threatening illness or allergy?
A) Tell everyone you know.
B) Wear an emergency bracelet.
C) Carry the universal medical identification symbol and its accompanying identification card.
D) Try not to go out alone.
Q3) greatly inadequate cardiac output
A)neurogenic
B)cardiogenic
C)anaphylactic
D)metabolic
E)septic
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Page 11
Chapter 10: Creating the Facility Environment
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Sample Questions
Q1) Which of the following best describes a disadvantage of having fresh flowers in the medical facility?
A) They need to be replaced frequently.
B) The odor might be unpleasant.
C) They may affect patient's allergies.
D) They can easily be knocked over.
Q2) Which of the following best describes the reception area in a medical facility?
A) Referred to as the waiting room
B) Features fresh flowers daily
C) Makes patients feel welcome
D) Features dim lighting
Q3) Providers can give access to the health information of an elderly patient under the following condition.
A) The patient is 85 years of age or older
B) Only if the patient has signed a release
C) Only to immediate family members
D) In an ambulatory care setting
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12
Chapter 11: Computers in the Ambulatory Care Setting
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Sample Questions
Q1) Which of the following refers to storage memory that is lost when the computer is turned off or experiences a power failure?
A) RAM
B) ROM
C) CPU
D) DVD
Q2) digital subscriber phone line (DSL)
A)hardwired system
B)wireless system
Q3) standard telephone modem (dial-up)
A)hardwired system
B)wireless system
Q4) Which of the following is a true statement regarding a Universal System Bus (USB)port?
A) It is a small device that can be carried on a key chain.
B) It can store up to 10,000 gigabytes of data.
C) It is more desirable for moving data between computers that are not networked.
D) It is used primarily as a connector for a flash drive to a computer.
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Chapter 12: Telecommunications
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Sample Questions
Q1) Which of the following telephone courtesies should be used while on the telephone with a patient?
A) Use jargon.
B) Use common terms.
C) Use slang.
D) Never use caller's name.
Q2) routine progress reports
A)medical assistant
B)provider
Q3) Which of the following best describes the purpose of a standard telephone pad for taking messages?
A) To have carbon copies in order to maintain written records
B) For emergency calls only
C) For making appointments
D) For screening calls
Q4) information about the practice
A)medical assistant
B)provider
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Page 14
Chapter 13: Patient Scheduling
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Sample Questions
Q1) Which of the following is NOT a variable involved in scheduling appointments?
A) Patient's urgency of need
B) Referral from another provider
C) Implementation of payment at time of visit
D) Use of reminder systems
E) Implementation of cancellation and rescheduling policies
Q2) Which of the following describes an action of the medical assistant that best facilitates service to the patient when scheduling a procedure?
A) Provides the patient with a phone number of the facility.
B) Informs the patient that the facility will contact them.
C) Gets workable dates and times and schedules the appointment for the patient.
D) Provides the patient with directions to the facility.
Q3) Which of the following is an advantage of using scheduling software programs?
A) Software can select the next available appointment.
B) Software can search for appointments by patient name.
C) The staff can view multiple schedules at the same time.
D) All of the above
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15
Chapter 14: Medical Records Management
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Sample Questions
Q1) Which of the following best describes the primary use of outguides?
A) Patient reminders
B) Chart removals
C) Cross references
D) Numeric files
E) Purged records
Q2) How would Henry Patrick Hays IV be filed in relation to Henry Patrick Hays Jr.?
A) Before
B) After
C) Depends on the birthdays
D) By address to separate
Q3) What additional letters have been added to medical facilities using the SOAP approach to charting?
A) ED
B) EN
C) ES
D) ER
Q4) equally distributed files
A)alphabetic filing
B)numeric filing
Page 16
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Chapter 15: Written Communications
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Sample Questions
Q1) Meeting minutes should contain all of the following except what?
A) Kind of meeting
B) Who officiated at the meeting
C) Name of association
D) Reports of officers, boards, and standing committees
Q2) larynx
A)spelled correctly
B)spelled incorrectly
Q3) Which of the following is an example of a document that may be signed by the medical assistant?
A) Medical reports to insurance companies
B) Provider's personal letters
C) Provider's correspondence to other providers
D) Notification of collection procedures
Q4) Which of the following best describes the number of times a document should be reviewed to be proofread adequately?
A) Twice
B) Three times
C) Four times
D) Five times
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Chapter 16: Medical Documents
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Sample Questions
Q1) Which of the following is a common characteristic of an MT?
A) Detail-oriented
B) Independent
C) Self-disciplined
D) All of the above
Q2) Job opportunities should remain good for transcriptionists who are___?
A) experienced
B) new to the job market
C) certified
D) employed by hospitals
Q3) patient's history of hospital admissions
A)radiology report
B)operative report
C)autopsy report
D)pathology report
E)H & P
F)consultation
G)discharge summary
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Chapter 17: Medical Insurance
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Sample Questions
Q1) Which of the following terms means an insurance policy pays a percentage of the balance after application of the deductible?
A) Coordination of benefits
B) Co-insurance
C) Co-pay
D) Deductible
E) Birthday rule
Q2) annual deductible
A)managed care
B)traditional
Q3) Which of the following is applied to determine primary coverage for a dependent child when both parents are covered by health insurance?
A) Coordination of benefits
B) Co-insurance
C) Co-pay
D) Deductible
E) Birthday rule
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Chapter 18: Medical Insurance Coding
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Sample Questions
Q1) Which of the following is a record of claims sent to the insurance carrier?
A) Point-of-service device
B) Claims register
C) Universal claim form
D) Explanation of benefits
Q2) Which of the following is the volume of the ICD-9-CM known as the tabular list?
A) Volume I
B) Volume II
C) Volume III
D) Volume I-III
Q3) Which of the following information is NOT included in coding?
A) Visit complexity
B) Diagnosis for visit
C) Specific procedures
D) Counseling
Q4) Which of the following best describes the purpose of a physician's fee profile?
A) To analyze office fees
B) To reflect charges for services and reimbursement rates
C) To prevent downcoding
D) To subrogate monies
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Chapter 19: Daily Financial Practices
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Sample Questions
Q1) In the case of divorced parents and blended families,which parent is considered to be the guarantor and is responsible for payment?
A) Father
B) Parent with physical custody
C) Mother
D) Parent with the earliest birth date
Q2) At times,patients may not be able to pay their medical bills for various reasons.What can medical assistants do to assist them with this?
A) Nothing. Laws require patients to pay their bills in full.
B) Make financial arrangements with patients, allowing full payment for services provided.
C) Allow patients to pay a reduced amount.
D) Tell patients their future visits will not be allowed until bills are paid in full.
Q3) When is the recommended time for deposits?
A) Twice a week
B) Once a week
C) Daily
D) Monthly
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21
Chapter 20: Billing and Collections
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Sample Questions
Q1) Which of the following best describes when collection letters are sent after no payment?
A) After Appointment
B) After first statement mailed
C) After 60 days
D) After appointment
Q2) Which of the following is NOT a legal or ethical guideline governing collection calls?
A) Callers must identify themselves.
B) Callers may not threaten persons.
C) Callers must talk to the person responsible for the debt.
D) Callers must disclose the finance charge imposed.
Q3) Which of the following is used to gauge the effectiveness of the ambulatory care setting's billing practices?
A) Collections ratio
B) Accounts receivable ratio
C) Desirable ratio
D) Delinquent accounts ratio
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Chapter 21: Accounting Practices
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Sample Questions
Q1) collection costs
A)fixed costs
B)variable costs
Q2) Which of the following best describes the accounting system that provides information primarily for entities external to the organization?
A) Cost
B) Financial
C) Managerial
D) Disbursement
Q3) Which of the following best describes a primary need of medical facilities to monitor more information?
A) Increased staff
B) Decreased staff
C) Longer hours
D) Computerization
Q4) rent
A)fixed costs
B)variable costs
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Page 23
Chapter 22: The Medical Assistant As Clinic Manager
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Sample Questions
Q1) ensuring malpractice insurance contracts are current
A)personnel data
B)medical records
C)employee time sheets
D)financial and billing reports
E)equipment and supplies requests and inventory data
F)staffing requirements and appointment schedules
Q2) a person assigned to assist in training
A)benchmark
B)mentor
C)shadow
D)practicum/externship
Q3) Which of the following would most likely NOT be included on an office brochure designed to welcome a new patient to the practice?
A) History of the practice
B) Financial policies
C) Acceptable insurance plans
D) Scheduling policies
E) Map and directions
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Page 24
Chapter 23: The Medical Assistant As Human Resources Manager
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Sample Questions
Q1) Which is NOT true regarding Personnel Records?
A) They are open to all members of management.
B) All documentation and correspondence related to each employee must be kept there.
C) Files are destroyed when an employee leaves or is let go.
D) The file includes information normally maintained for payroll.
Q2) The Civil Rights Act of which of the following years prevents employers from discriminating against individuals on the basis of race,color,religion,sex,age,or national origin?
A) 1977
B) 1967
C) 1964
D) 1974
Q3) Which of the following is the most appropriate action when performing interviews?
A) Discuss specific salaries.
B) Wait until the second interview before discussing a specific salary.
C) Make a job offer as soon as you like a candidate, even if there are more applicants scheduled.
D) Schedule interviews back to back.
25
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Chapter 24: Preparing for Medical Assisting Credentials
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Q1) Which of the following best describes the advantage of having study partner(s)when studying for the certification examination?
A) To determine the best time to sit for the examination
B) To give accountability for keeping to a planned schedule
C) To determine who will study what
D) To force a person to study
Q2) Which of the following organization awards the Registered Medical Assistant credential?
A) American Association of Medical Assistants
B) National Healthcareer Association
C) American Medical Technologists
D) Committee on Accreditation of Health Education Programs
Q3) Continuing education for the RMA is available through which of the following publications?
A) Professional Medical Assistant
B) Journal of Continuing Education Topics & Issues
C) STEP Continuing Education
D) CMA Today
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Chapter 25: Employment Strategies
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Q1) Which of the following is advantageous in using a chronological resume?
A) You are staying in the same field as prior jobs.
B) You are changing career goals.
C) Your work history is spotty.
D) You have been in the same job for many years.
Q2) Which of the following statements is most accurate regarding a resume?
A) A long detailed resume is best.
B) References should be listed on the same sheet as the resume.
C) Style is more important than accuracy.
D) Accomplishment statements begin with power verbs.
Q3) lectured
A)power verb
B)not a power verb
Q4) Which of the following is the most appropriate action when completing an employment application form?
A) Be prepared to complete the form while in the office.
B) Write "see résumé" rather than supply all information.
C) Complete quickly to not delay another applicant.
D) Use a pencil in case errors are made.
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