Medical Office Procedures
Final Exam Questions
Course Introduction
Medical Office Procedures is a comprehensive course designed to introduce students to the administrative functions and professional skills required in a medical office environment. Emphasizing both accuracy and efficiency, the course covers essential topics such as patient scheduling, medical records management, telephone etiquette, billing and coding fundamentals, insurance processing, and compliance with healthcare regulations. Students will also learn the basics of medical terminology, confidentiality practices, and effective communication with patients and healthcare professionals. Through simulated office scenarios and hands-on exercises, this course prepares students for the practical challenges they will encounter in various healthcare settings.
Recommended Textbook
Career Development for Health Professionals 4th Edition by Lee Haroun MA MBA
Available Study Resources on Quizplus
17 Chapters
413 Verified Questions
413 Flashcards
Source URL: https://quizplus.com/study-set/1031 Page 2
Chapter 1: Your Career Starts Now
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/20445
Sample Questions
Q1) The purpose of the SCANS study was to identify competencies and characteristics that employers believe to be important for workplace success.
A)True
B)False
Answer: True
Q2) A person's _____ background determines his or her everyday customs and belief system and can sometimes cause misunderstandings with people from different backgrounds.
A) common
B) ethical
C) ethnic
D) social
Answer: C
Q3) What is the best thing to do if you don't understand something in your textbook?
A) Not worry about it if it won't be on a test.
B) Ask a classmate who gets good grades to explain it to you.
C) Ask a question in class or see your instructor after class.
D) Take this as a sign the class is too difficult for you.
Answer: C
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Your Resume Starts Now
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/20446
Sample Questions
Q1) Job seekers today are encouraged to gather documentation of their skills, such as examples of their work, and place it in their
A) resume.
B) transcript.
C) certification.
D) portfolio.
Answer: D
Q2) Visualization is a success technique in which you
A) write positive goals you wish to achieve.
B) observe and learn from people who are successful.
C) create mental images of yourself succeeding in a specific situation.
D) maintain a positive attitude.
Answer: C
Q3) The purpose of affirmations is to convince employers of your qualifications.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Developing Your Personal Skills
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/20447
Sample Questions
Q1) According to research, which is the best way to store information in your long-term memory?
A) Clearly understand why you have to learn the information.
B) Approach learning with a positive attitude.
C) Review the information many times over an extended period of time.
D) Focus all your attention on what you are studying.
Answer: C
Q2) All stress is hard on the body and should be avoided whenever possible.
A)True
B)False
Answer: False
Q3) Which statement best describes the meaning of "stress"?
A) Our physical reactions to an event
B) The pressure other people put on us
C) Feelings of fear
D) The desire to do our best
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Strategies for Adult Students
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/20448
Sample Questions
Q1) The most common reason that adult students sometimes find it difficult to adjust to the role of a student is that they
A) have been independent and in charge of their own lives.
B) have more practical experiences than their instructors.
C) don't like to follow rules with which they may disagree.
D) don't want to compete with younger students.
Q2) Which of the following statements is true about most adult students?
A) They tend to learn more slowly than younger students.
B) They may lack the study skills necessary to succeed in school.
C) They have life experiences that support their classroom learning.
D) They have trouble taking tests because of their age.
Q3) Sarah is a single mom who attends school in the morning and then works the evening shift in a restaurant. Her greatest challenge in school is likely to be
A) learning new information.
B) getting to know her classmates.
C) developing effective time-management skills.
D) passing her classes.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Strategies for English As A Second Language
Students
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/20449
Sample Questions
Q1) Knowing a Romance language, such as Spanish, French, or Romanian, can be helpful in learning medical terminology.
A)True
B)False
Q2) Which method is recommended when reading a chapter in your textbook for the first time?
A) Use your dictionary to look up all the words you don't know.
B) Do not look up words you don't know if they are not important for understanding the meaning of a sentence.
C) Read each sentence carefully, concentrating on each word.
D) As you read, write a list of all the words you don't know.
Q3) Online grammar checkers and language translation programs are always dependable and correct.
A)True
B)False
Q4) The ability to speak two or more languages can be a definite advantage in health care work.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Strategies for Students with Learning Disabilities
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/20450
Sample Questions
Q1) Which statement is true about learning disabilities?
A) Only children have them.
B) Most children grow out of them by the time they are teenagers.
C) Most young people grow out of them by the time they are in their twenties.
D) People of all ages can have them.
Q2) Many persons with learning disabilities are of above-average intelligence.
A)True
B)False
Q3) Effective strategies for overcoming learning disabilities
A) depend on the subject matter being studied.
B) are often difficult to apply.
C) can be used by most learning-disabled students.
D) must be adapted to individual needs.
Q4) Which of the following statements is most likely to be true about persons with learning disabilities?
A) They do not make an effort to learn.
B) They have difficulty concentrating for long periods of time.
C) They have difficulty achieving career success.
D) They are not very creative.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Developing Your Paper Skills I: Intake of Information
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/20451
Sample Questions
Q1) Most Internet websites have been reviewed by experts and contain reliable information.
A)True
B)False
Q2) The instructor has given the assignment to read a chapter in your textbook. What is the best way to start?
A) Read through the chapter carefully and underline everything you think is important.
B) Quickly look over the chapter, noting new vocabulary and section headings.
C) Read only the chapter summary and review questions.
D) Write an outline of the chapter based on the section headings.
Q3) It is important for students to understand the rationale for a health care procedure because this explains _____ it is done.
A) how
B) when
C) why
D) how often
To view all questions and flashcards with answers, click on the resource link above.
9
Chapter 8: Developing Your Paper Skills II: Output of Information
Source URL: https://quizplus.com/quiz/20452
Sample Questions
Q1) Which is the best reason for using correct grammar in your writing?
A) It is a sign of an educated person.
B) It is a legal requirement for health care documentation.
C) It helps your readers understand your meaning.
D) Medical insurance companies will not process claims that contain grammatical errors.
Q2) Which method is considered the best way to learn the spelling of English words?
A) Learn the spelling rules.
B) Memorize the spelling of new words.
C) Use a spell-checker or dictionary as needed.
D) Learn the rules and then memorize words that don't follow the rules.
Q3) Which statement best describes the role of writing in health care work?
A) It is essential to maintain the quality of health care.
B) Most writing is done by professionals at supervisory levels.
C) Good health care technical skills are more important.
D) Most health care occupations do not require much writing.
Q4) The increased use of e-mail as a form of communication has made it less important to have good writing skills.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Developing Your Practical Skills
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/20453
Sample Questions
Q1) The first step when trying to solve a problem is to A) ask questions.
B) clearly identify the problem.
C) determine the importance of the problem.
D) gather information.
Q2) Good advice for students who suffer from math anxiety is to A) avoid taking math classes whenever possible.
B) choose careers that don't require much math.
C) attend all math class sessions and keep up with the homework.
D) accept the fact that math is difficult and that some people just never get it.
Q3) Creating a personal reference guide is a good way to
A) demonstrate your organizational skills to future employers at job interviews.
B) keep your class notes and handouts from instructors in one place.
C) save and organize information you may use on the job.
D) ensure that you have what you need for lab classes.
Q4) It's a good idea to take a short break if you find yourself really stuck when doing math.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Developing Your People Skills
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/20454
Sample Questions
Q1) Which statement is the best definition of empathy?
A) Asking personal questions
B) Making an effort to learn more about the views of other people
C) Feeling sorry for another person
D) Being courteous to everyone you work with
Q2) Leaning forward toward the person you are talking with is a way of showing you are interested in the conversation.
A)True
B)False
Q3) If you find it difficult to remember what you want to say when giving oral presentations, the best memory jogger is likely to be
A) a complete outline.
B) key points written on note cards.
C) major topics on PowerPoint slides.
D) a fully written paper.
Q4) It is important that the teaching styles of instructors match the learning styles of their students.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Becoming a Professional
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/20455
Sample Questions
Q1) Why is professionalism especially important in health care?
A) Patients have high expectations
B) Health care is expensive
C) Employers are more demanding than in other fields
D) It is a service industry
Q2) Which of the following questions would be most appropriate when trying to determine the cause of a patient's apparent discomfort?
A) Are you uncomfortable?
B) What's the matter?
C) Are you okay?
D) You look uncomfortable. Can you tell me about it?
Q3) Many patients rely on personal recommendations from family members and friends when choosing their health care provider.
A)True
B)False
Q4) Health care is the second largest service industry in the United States.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Beginning the Job Search
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/20456
Sample Questions
Q1) Which action best describes how to make use of the Internet for your job search?
A) Limit its use to about 25% of your job-search time and effort.
B) Post your resume on as many websites as possible because the Internet has become the source most employers check when looking for qualified applicants.
C) Use it for most of your job -search activities because it is the most efficient.
D) Use it mostly for networking and meeting people who work in health care.
Q2) Which statement best describes health care employment?
A) Health care jobs are not affected by government regulations.
B) There are always jobs available in health care.
C) The number of job openings is influenced by overall economic conditions. D) There is always lots of competition for jobs.
Q3) Employment ads and articles in the business section of the newspaper can be good sources of information about the local job market.
A)True
B)False
Q4) It is good practice to let your school know when you are hired after graduation. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 13: Finalizing Your Employment Presentation
Materials
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/20457
Sample Questions
Q1) When writing a letter of inquiry about jobs in the radiology department of a hospital, it would be best to address the letter to
A) the human resources department.
B) the radiology department.
C) to whom it may concern.
D) Dr. Alan Fields, Director of Radiology.
Q2) Which of the following respiratory therapy graduates would most likely benefit from using a chronological resume?
A) Jose has held several jobs as a hospital orderly and certified nursing assistant.
B) Laurie worked as a housewife and mother before enrolling in school.
C) Keisha is a recent high school graduate and has limited work experience.
D) Greg worked as a welder for several years.
Q3) What is the purpose of a targeted objective?
A) It informs employers of all your skills.
B) It narrows your job search to the jobs that seem the most interesting.
C) It saves time by applying only for jobs for which you are qualified.
D) It lets an employer know how your qualifications match his or her requirements.
To view all questions and flashcards with answers, click on the resource link above.
Page 15
Chapter 14: The Interview
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/20458
Sample Questions
Q1) Emily tells the interviewer she is enthusiastic about working as a medical assistant. Which of the following is most likely to communicate her enthusiasm to the employer?
A) Her words
B) Her resume
C) Her facial expression
D) Her school record
Q2) When an interviewer asks you a very general question such as "Tell me something about yourself," what is the best way to answer?
A) Ask the interviewer to be more specific.
B) Give a little personal information about yourself.
C) Ask for more details about what the interviewer wants to know.
D) Give an answer that provides information about you that relates to the job.
Q3) Which of the following questions is appropriate to ask at a first interview?
A) How will my work be evaluated?
B) When will I get my first raise?
C) What kind of a clinic is this?
D) How long do I work before I can take a vacation?
To view all questions and flashcards with answers, click on the resource link above.
16
Chapter 15: After the Interview
Available Study Resources on Quizplus for this Chatper
23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/20459
Sample Questions
Q1) Sarah needs to work to support her family, which includes a disabled child whom she must take for 1 day of medical treatment every 3 months. It would be best for her to
A) not say anything about it to an employer until after she has been hired.
B) discuss her situation with the employer after she receives a job offer.
C) get someone else to take her child to treatment because she really needs the job.
D) not say anything about it and just request a sick day when she needs to be out.
Q2) Why are 401(k) retirement plans often better than saving money in a bank account?
A) You don't pay taxes on the money you contribute or interest you earn until you draw the money out after age 59 1/2
B) Employers have to match the amount you contribute each year.
C) The money you put into the plan earns more interest than what banks pay.
D) All of the above.
Q3) Salary should not be the most important consideration when deciding whether to accept a job.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Success on the Job
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/20460
Sample Questions
Q1) Which of the following is the best way to prevent burnout on the job?
A) Take adequate time off to rest, even if it means using your sick leave.
B) Develop good time-management habits.
C) Take on more responsibilities so your supervisor will appreciate your efforts.
D) Limit yourself to doing only the tasks for which you are responsible.
Q2) What should you do first if you believe you are being sexually harassed by a coworker?
A) Report the coworker to your supervisor.
B) File a grievance.
C) Tell your coworker to stop the behavior immediately.
D) Contact the Equal Employment Opportunity Commission.
Q3) It is okay to make telephone calls at work if this is the only time you have to take care of personal business.
A)True
B)False
Q4) Whenever you have a workplace question, the first thing you should always do is ask your supervisor.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Navigating Your Career
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/20461
Sample Questions
Q1) Your occupation may have continuing education requirements to maintain your certification or license. Who determines how many units you need?
A) Your employer
B) The agency or organization that requires the units
C) The school or organization that provides the continuing education
D) You decide based on what you need to learn for your job
Q2) Ken was recently fired from his first job as a nursing assistant for failing to meet performance standards. The best thing he can do now is
A) go back to his school and let them know he wasn't properly prepared.
B) let off some steam by telling friends and family how unfairly he was treated.
C) seek ways to improve his skills.
D) look for another job.
Q3) When you are leaving a job with which you are dissatisfied, it is a good idea to
A) let your coworkers know you think it is a bad place to work.
B) thank your employer for the opportunity to work and learn.
C) write a letter to the employer listing your complaints.
D) leave without saying anything to anybody.
To view all questions and flashcards with answers, click on the resource link above.
Page 19